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    This position is located in the Office of Public Affairs (OPA). The incumbent serves as Director of Public Affairs and as spokesperson for, and reports directly to, the Chief Executive Officer of USAGM. Incumbent directs the operations of OPA and leads the execution of strategic communications aimed at positioning USAGM and its networks positively to key stakeholders and audiences, including social impact, issue management, employee engagement, brand strategy and crisis communications.

    Learn more about this agency


    Duties include, but are not limited to:

    Communications Strategy, Vision and Leadership

    • Works with network communicators, leads corporate communications by creating and executing internal and external communications that express the agency's mission and oversight role.
    • Consults and collaborates with senior officials of the agency and USAGM leadership.
    • Serves as a senior advisor to the CEO and as the agency's primary representative in all areas of communications, media relations, and external constituencies.
    • Advises the CEO, USAGM leadership, and agency senior management on communications, media, outreach, and related constituency matters and issues.
    • Establishes and maintain effective working relationships with members of the media and specialized groups interested in U.S. international media, including other agencies and organizations involved in International broadcasting, such as national and international organizations and associations, and think tanks.
    • Develops an internal communication plan regarding CEO priorities - including internal reforms and change.
    Communications Operations
    • Oversees the planning, direction, integration, and coordination of USAGM-wide communications programs and activities, including outreach efforts.
    • Periodically reviews the communications plan and assesses its effectiveness, and make recommendations for improvements and integration of new developments in the industry.
    • Oversees the drafting of speeches, briefing materials, formal replies, and talking points for the CEO; and oversee the preparation and dissemination of internal newsletters and other means of maintaining effective two-way communications with the staffs of the USAGM, VOA, OCB and other USAGM entities, including enhancements to and updates of the USAGM's internal and external web pages.
    Team Development/Management
    • Recruits and manages a communications team.
    • Promotes a culture of high performance and continuous improvement that values learning and a commitment to quality.
    • Takes appropriate corrective actions, such as verbal and written warnings, and initiate or recommend action in more serious situations.
    • Identifies employee-training requirements and provides or arranges for needed employee development and training.

    Travel Required

    25% or less - You may be expected to travel for this position.

    Supervisory status


    Promotion Potential


  • Job family (Series)

    1035 Public Affairs

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    Conditions Of Employment

    • Candidates MUST meet all qualification requirements by closing date.
    • Applicants must complete online questionnaire.
    • U.S. citizenship required.
    • This is a sensitive or national security position. Position requires a Top Secret Clearance.
    • If selected, this position requires the completion of the SF-86.
    • Must be a Career or Career-conditional employee of the Agency.
    • This position is not covered by a Bargaining Union Agreement
    • This position is designated supervisory. If selected, you may be required to serve a one year probationary period.
    • If selected for this position, you will be required to complete OGE Form 450 (Financial Disclosure Report).


    Applicants must have a minimum of one year of specialized experience at a level of difficulty and responsibility comparable to the GS-14 or comparable pay band in the Federal service or equivalent experience in the private sector. Specialized Experience is defined as experience that has equipped the applicant with the knowledge, skills and abilities to successfully perform the duties of the position. Specialized experience includes experience designing, implementing, and evaluating digital engagement strategies to support communication of agency mission and programs; advising leadership on policy formulation based on external affairs insights; coordinating and collaborating closely with senior officials in multiple internal offices to advise, convey and produce high-quality information and ensure organization's digital communications strategies and practices are in line with policies and directives; developing and executing project plans related to web, social and multimedia content development and creation, which include budgeting, direct sprint planning, setting milestones, and capturing features and functionality requested by stakeholders.


    Applicants cannot substitute education for experience.

    Additional information

    1. If you are an eligible Career Transition Assistance Program (CTAP) applicant you may apply for special selection over other candidates for this position. To be well qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated at 80 or above on the rating criteria for this position. CTAP eligibles must submit one of the following as proof of eligibility for the special selection priority: a separation notice; a "Notice of Personnel Action" (SF-50) documenting separation; an agency certification that you cannot be placed after injury compensation has been terminated; an OPM notification that your disability annuity has been terminated; OR a Military Department or National Guard Bureau notification that you are retired under 5 U.S.C. 8337(h) or 8456.

    2. If you are a male applicant who was born after 12/31/59 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency.

    3. All qualification requirements must by the closing date of this announcement. Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. The Handbook is available for your review in our office, in other Federal agency personnel offices, and on OPM's web site at http://www.opm.gov/qualifications.

    Position may be made permanent without further competition.

    How You Will Be Evaluated

    Once your resume or application is submitted a review of your qualification will be made to ensure you meet the job requirements and competencies required for this position.


    • Communications and Media
    • External Awareness
    • Leadership
    • Manages Human Resources
    • Organizational Awareness

    Possession of competencies may be addressed in a cover letter and/or resume. To determine if you are qualified for this job, a review of your resume and supporting documentation will be made and compared against your responses to the occupational questionnaire. The numeric rating you receive is based on your responses to the questionnaire. If, after reviewing your resume and or supporting documentation, a determination is made that you have inflated your qualifications and or experience, your score can and will be adjusted to more accurately reflect your qualifications. Please follow all instructions carefully. Errors or omissions may affect your rating.

    Background checks and security clearance

    Security clearance

    Top Secret

    Drug test required


    Position sensitivity and risk

    Critical-Sensitive (CS)/High Risk

    Trust determination process


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    Required Documents

    All applicants are required to submit the following supporting document type(s):

    Applicants may also submit the following supporting document type(s), which may not be required for all applicants:

    • Cover Letter
    • Performance Appraisal
    • Resume
    • SF-50/ Notification of Personnel Action

    If you are a veteran with preference eligibility and you are claiming 5-point veterans' preference, you must attach a copy of your DD-214 or other proof of eligibility. If you are claiming 10-point veterans' preference, you must attach an Application of 10-Point Veterans' Preference (SF-15) plus the proof required by that form. If you are still on active duty, you may submit a statement of service from your Personnel Command which states the date you entered active duty, the date you are separating, and the campaign medals you have received.

    You are encouraged to apply online. Applying online will allow you to review and track the status of your application.

    If you cannot complete the Application Package online, please contact the Human Resource office.

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    A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.


    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

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    How to Apply

    To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section below.

    The complete application package must be submitted by 11:59 PM (EST) on 06/10/2021 to receive consideration.

    To begin, click Apply Online to create a USAJOBS account or log into your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
    Click the Submit Application button to submit your application package.
    It is your responsibility to ensure your responses and appropriate documentation are submitted prior to the closing date. To verify your application is complete, log into your USAJOBS account, https://login.usajobs.gov/account/signin. The page will display the positions for which you've applied as well as the status of each application. Click on the plus sign (+) next to the job title to expand information about the job, then click on Additional Application Information to see the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.
    To return to an incomplete application, log into your USAJOBS account and click on the plus sign (+) next to the job title to expand information about the job. Next click on Update Application to complete the application process. Note: Submission of a resume alone IS NOT a complete application. This position requires the completion of additional forms and/or supplemental materials as described previously. Please carefully review the complete job announcement and the "How to Apply" instructions.

    Failure to provide the required information and/or materials, by 11:59 P.M. on 06/10/2021 will result in your not being considered for employment.

    Agency contact information

    Arlene Green-Bell


    Communications and External Affairs
    330 Independence Avenue SW
    Room 4700 Cohen Building
    Washington, DC 20237
    Learn more about this agency

    INTRODUCTION TO AGENCY: The United States Agency for Global Media (USAGM) formally known as Broadcasting Board of Governors is an exciting, multi-media, multi-cultural, global media agency that carries out all United States civilian international broadcasting. Our media networks complement and reinforce one another in a shared mission vital to U.S. national interests: to inform, engage, and connect people around the world in support of freedom and democracy. Our staff of dedicated professionals serve as an example of a free and independent media, bringing news, information, and relevant discussions to a weekly audience of over 278 million people worldwide in over 60 languages via radio, television, Internet, and social media.

    USAGM networks include the Voice of America and the Office of Cuba Broadcasting (Radio and TV Marti) and three grantee organizations: Radio Free Europe/Radio Liberty, the Middle East Broadcasting Networks (Alhurra TV and Radio Sawa), and Radio Free Asia.

    Note: Budgetary conditions may delay or otherwise affect filling this vacancy. However, all interested candidates should apply now.

    Visit our careers page

    Learn more about what it's like to work at U.S. Agency for Global Media, what the agency does, and about the types of careers this agency offers.


    Next steps

    Once the online questionnaire is received, you will receive an acknowledgement email that your submission was successful. After a review of your complete application is made, you will be notified of your rating and/or referral to the hiring official. If further evaluation or interviews are required, you will be contacted.

Fair & Transparent

The Federal hiring process is setup to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy And gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.

Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:

  • An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
  • An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
  • An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.

You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.

Legal and regulatory guidance

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/603005800. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.