The National Gallery serves the nation by welcoming all people to explore and experience art, creativity, and our shared humanity. We are making a significant strategic shift to digital technology as a core tool used to fulfill that mission. As a user experience designer, you’ll work with cross-functional teams to deliver user-centered products that improve the usability, accessibility, and user delight. These public products include websites, native apps, and in-gallery digital interactives.Learn more about this agency
The primary purpose of this position is to focus on, identify and understand the business and end-users’ needs in order to create intuitive, transformational digital experiences. The incumbent leads various experience design activities throughout a project lifecycle in collaboration with content producers, interaction designers software engineers, and product managers. The incumbent drives and participates in research activities, derives insights, generates concepts, communicates those concepts visually, and works with developers and product managers to build, launch, and test public-facing digital products.
As the User Experience (UX) Designer, you will:
- Work in cross-functional teams on portfolio of various digital products to enhance customers' experiences with our brand and facilitate an enjoyable experience using various forms of digital and web media. Researches, designs and delivers digital experiences for users that tie into the wider customer experience blueprint for the museum.
- Provide leadership in delivering customer journey maps and user flows, sitemaps and wireframes, usability testing and stakeholder workshops - all of which require a combination of technical and design skills, as well as communication skills.
- Design and specify user interfaces and information architecture across different digital products.
- Produce user requirements specifications & experience goals, personas, storyboards, scenarios, flowcharts, design prototypes, and design specifications.
- Support colleagues in designing, testing and improving content that makes digital products easier to use (e.g., product flows, interface language, product names, navigational nomenclature, terminology, taxonomies across public digital products).
- Effectively communicate research findings, conceptual ideas, detailed design, and design rationale and goals both verbally and visually.
- Work closely with product mangers, visual/interaction designer(s) and engineering teams to ensure that customer goals are met and ensures delivery of design specifications.
- Develop proof-of-concepts, wireframes and prototypes.
- Have familiarity with, or may actually: test, debug, document, and implement mobile applications using a variety of platforms.
- Analyze and synthesizes the results of usability testing and digital analytics in order to provide recommendations for modifications.
- Create such artifacts as Usability Testing Plan, Testing Scripts, and Usability Testing Report.
- Conducts stakeholder interviews, user requirements analysis, conceptual modeling, and usability testing.
- Lead participatory and iterative design activities, including observational studies, customer interviews, workshops, usability testing, and other forms of requirements discovery.
- Works closely with product managers to find opportunities for new products/features and validate assumptions through user testing and research.
- Support the Head of Digital Product and Experience and external vendors on an upcoming website redesign.
Job family (Series)
Conditions Of Employment
- You must be a United States Citizen.
- This employer participates in the e-Verify program.
- Males must abide by Selective Service registration requirements.
- See "Other Information" section regarding Selective Service requirements.
Your resume serves as the basis for qualification determinations and must highlight your most relevant and significant work experience and education (if applicable) as it relates to this job opportunity. Please provide a URL to your online portfolio, if applicable. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Your resume must include the dates of all qualifying experience (from month/year to month/year) and the number of hours worked/volunteered per week.
Candidates must meet the Qualification Standards Handbook requirements for the NF-1084-12. A qualified candidate's online application and resume must demonstrate at least one year of specialized experience equivalent to the NF-11 in the Federal service. Specialized experience is at least one year of experience (combined), equivalent in responsibility to the NF-11 grade level in the Federal service, with a focus on, identify and understand the business and end-users’ needs in order to create intuitive, transformational digital experiences for an organization.
Candidates must meet the Qualification Standards Handbook requirements for the NF-1084-13. A qualified candidate's online application and resume must demonstrate at least one year of specialized experience equivalent to the NF-12 in the Federal service. Specialized experience is at least one year of experience (combined), equivalent in responsibility to the NF-12 grade level in the Federal service, with a focus on, identify and understand the business and end-users’ needs in order to create intuitive, transformational digital experiences for an organization.
Your application and resume must demonstrate that you possess the following knowledge, skills and abilities (KSAs). Do not provide a separate narrative written statement. Rather, you must show in your résumé how your past work experience demonstrates that you possess the KSAs identified below. If asked to do so, cite specific examples of employment or experience contained in your resume and describe how this experience has prepared you to successfully perform the duties of this position. DO NOT write "see resume" in your application!
Those applicants who meet the minimum qualification requirements will be evaluated against these factors to determine the best-qualified candidates.
- Knowledge and experience with driving and applying user-centered design processes while working collaboratively alongside cross-functional teams including visual design, content production, product management, media production, and engineering.
- Experience designing and delivering large and complex websites and public-facing digital products.
- Experience in building in user research practices across product design lifecycles, from prototype testing, remote and in-person user testing, interviews, groups and observational research.
- Experience using, configuring and interpreting web analytics, primarily using Google Analytics, Hotjar and other qualitative and quantitative data; experience using data to design experiences and delivery continuous improvement.
- Demonstrated experience using industry-standard software, tools and methodologies (Adobe Creative Suite, Sketch, Axure, InVision, Marvel, Proto.io, etc.); familiarity with online collaborative platforms such as Microsoft Teams or Zoom.
- Thorough understanding of accessibility standards, including WCAG, and the principles of inclusive design.
- Knowledge of web-based technologies and their impact on the feasibility of design solutions.
"Experience" refers to paid and unpaid experience. Examples of qualifying unpaid experience may include: volunteer work done through National Service programs (such as Peace Corps and AmeriCorps); as well as work for other community-based philanthropic and social organizations. Volunteer work helps build critical competencies, knowledge, and skills; and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Time-in-Grade: Current Federal employees must meet time-in-grade requirements by the closing date of this announcement to receive consideration under merit promotion procedures.
CTAP/ICTAP candidates: To be considered "well qualified" you must meet all of the requirements as described in this section.
You must meet all qualifications and eligibility requirements by the closing date of this announcement.
EDUCATION: Are you using education to qualify?
Although this position does not have a positive education requirement, you may submit copies of your transcripts or a course listing. You must provide documentation supporting your education claims.
Education must be obtained from an accredited institution recognized by the U.S. Department of Education.
Foreign education must be reviewed by an organization recognized by the U.S. Department of Education. For special instructions pertaining to foreign education and a list of organizations that can evaluate foreign education, see the Department of Education website.
• The National Gallery of Art fosters a diverse and inclusive workplace and is an Equal Opportunity Employer.
• More than one selection may be made from this vacancy announcement.
• Some positions may require completion of a probationary period of up to 1 (one) year.
• AN EXTERNAL SELECTED CANDIDATE MUST BE FINGERPRINTED AND RECEIVE A BACKGROUND INVESTIGATION, RESULTING IN A SATISFACTORY SUITABILITY DETERMINATION BEFORE BEING HIRED FOR THIS POSITION.
• All males born after December 31st 1959 must abide by laws regarding Selective Service registration. To learn more about this law, visit the Selective Service web page, Who Must Register. If you are not registered and don't have an approved exemption, you will not be eligible for employment with the Federal government.
EEO Policy: https://help.usajobs.gov/index.php/EEO_Policy_Statement
Reasonable Accommodation Policy: https://help.usajobs.gov/index.php/Reasonable_Accommodation_Policy_Statement
Veterans Information: https://help.usajobs.gov/index.php/Veterans_Information
Selective Service Registration: http://www.sss.gov/
How You Will Be Evaluated
The National Gallery of Art uses an application tracking system to evaluate the responses you provide in the applicant assessment questionnaire to determine if you meet the minimum qualification requirements of this position. Then, the HR Office and/or Subject Matter Expert (SME) will conduct a quality review of your application and supporting documentation to determine if your qualifications meet the criteria for referral to the selecting official.
We will also verify whether you are eligible for merit promotion by reviewing your previous Federal employment to ensure you meet Time-in-Grade requirements. If you are eligible to apply to Merit Promotion announcements based on Veteran or other non-competitive statuses, we will verify your supporting documentation prior to referral.
If your resume is incomplete or does not support the responses you provided in your online questionnaire, or if you fail to submit all required documentation before the vacancy closes, you may be rated 'ineligible', 'not qualified', or your evaluation rating may be adjusted accordingly.
To preview questions please click here.
Please carefully review the following list to determine what documentation you need to submit.
Some documents may not apply to all applicants. If you are unsure, click the link for each document type to read more.
ALL APPLICANTS: You must submit a resume supporting your specialized experience and responses to the online questionnaire.
- Your resume should list all work experience (paid and unpaid); you should list the full name and address of the each employer.
- Your experience listing should show the start and end dates (include month, day, and year); you must also list the average number of hours per week that you worked.
- Your resume should also include any education and training you have completed (list the program title, subject area, number of hours completed, and completion date).
- For more information about what to include in your resume, please view this USAJOBS Resume Tutorial video on YouTube.
- It is important that your resume is complete and thorough. If any of the above information is not included in your resume, we may not be able to fully credit you for your experience.
If specific educational requirements are indicated for this vacancy: Documentation verifying your educational claims which can include unofficial transcripts or any report listing institution, course title, credits earned and final grade. Please see the Education section for more information.
Current and former Federal employees: Most recent SF-50 (Standard Form 50 - Notice of Personnel Action).
To properly verify status eligibility, your SF-50 must show the following. If you do not submit an appropriate SF-50, we cannot verify your status eligibility!
- Full position title;
- appointment type;
- occupational series;
- pay plan, grade, and step;
- tenure code; and
- service computation date (SCD).
Displaced Federal employees: To be considered CTAP/ICTAP eligible, you must submit documentation verifying your involuntary separation and CTAP/ICTAP status. Please see the OPM Guide to Career Transition for more information.
Veterans: Veteran eligibility documentation (DD-214, VA Letter, Standard Form (SF) 15 as applicable). Please note: If you are a veteran who has not yet been discharged, you may provide a statement of intent to discharge from your agency which will allow you to apply under the (Veterans Opportunity to Work) VOW to Hire Heroes Act of 2011.
Persons with Disabilities: Individuals with intellectual disabilities, severe physical disabilities, or psychiatric disabilities may apply for appointment through the Schedule A hiring authority. Certified verification of a disability from a licensed medical professional; a licensed vocational rehabilitation specialist; or any Federal, state, or District of Columbia agency or U.S. territory that issues or provides disability benefits is required.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How to Apply
To be considered for this position, you must submit your complete application, including all required supporting documentation (see "Required Documentation" section) no later than 11:59pm U.S. Eastern Time on the closing date of this announcement. If you fail to submit a complete application prior to the closing time (regardless of when you started) the application system will not allow you to finish! Requests for extensions will not be granted, so please begin the application process allowing yourself enough time to finish and submit your application before the deadline. Our application system displays a countdown timer in the top-left corner of the screen for your reference.
Steps to submit a complete application:
- You must have an active USAJOBS account and be logged in.
- You must have a completed resume associated with your USAJOBS account.
- Once you are logged in and all of your application materials are ready, click on the 'Apply Online' button to get started.
- You will be given the option to include your resume, documents, and demographic information from your USAJOBS profile. You will then be transferred to the National Gallery of Art's application tracking system. If you select documents from your USAJOBS account, you MUST complete the download process in a later step or your USAJOBS documentation WILL NOT be transferred! See Step 6.
- You must respond to all applicant assessment questions, carefully following all instructions provided.
- You will then be asked to upload additional supporting documentation. If you selected documents from USAJOBS prior to being transferred to our application system (Step 4), you will need to click the "USAJOBS" link to complete the transfer process. These documents ARE NOT automatically transferred! It is ultimately your responsibility to make sure that all required documents are either faxed, uploaded, or transferred from USAJOBS successfully. If you are unsure whether your documents went through, please contact the Agency Contact listed on the announcement BEFORE the vacancy closes.
- IMPORTANT: In the final step of the application process you will be shown a copy of your resume and all the information you entered during the application process. You must click the 'Finish' button at the bottom of this final page and receive confirmation that your application has been received. If you do not click 'Finish', your application will not be received!
If your resume does not support the responses in your application questionnaire, or if you fail to submit required documentation before the vacancy closes, you may be rated 'ineligible', 'not qualified', or your evaluation rating may be adjusted accordingly.
Steps to modify or withdraw your application:
- Return to USAJOBS and log in to your account.
- In the "My Account" screen, click "Application Status" in the left-hand column.
- You will see a table list of all the jobs you've applied to, click on the title of the application you want to modify.
- If the announcement is still open the button which normally says "Apply Online" will instead say "Edit Application", click that button. (If you wish to withdraw your application from consideration after the closing date, contact the HR Specialist listed on the announcement.)
- You will be directed back to NGA's application tracking system where you can make changes, or you can click "Withdraw Application" to remove your application from being considered.
- If you experience any difficulties with the application process (anything after you have clicked the 'Apply Online' button), please contact the Agency Contact listed on this announcement during normal business hours. If you are receiving any kind of error message, please be ready to provide a screenshot or at a minimum, the error message text and number.
- If you are having trouble with USAJOBS (searching for jobs, account password/profile issues, or Resume Builder help, please visit the USAJOBS Resource Center or e-mail USAJOBS3.firstname.lastname@example.org. Regretfully, NGA cannot resolve issues with your USAJOBS account. We regret that we are unable to support any issue with USAJOBS, as this service is maintained by the Office of Personnel Management exclusively.
- If you are experiencing a significant hardship which hinders your ability to apply online please contact the Agency Contact listed on this announcement during normal business hours to discuss your situation. Resumes and/or supporting documentation alone will not be considered without the inclusion of a hard copy application packet. The complete package is due no later than 5:30 PM Eastern Daylight Saving Time on the closing date of this announcement.
Agency contact information
AddressNational Gallery of Art
4th and Constitution Avenue NW,
Washington, District of Columbia 20565
The National Gallery of Art was conceived and given to the people of the United States by Andrew W. Mellon (1855–1937). Mellon was a financier and art collector from Pittsburgh who came to Washington in 1921 to serve as secretary of the treasury. During his years of public service he came to believe that the United States should have a national art museum equal to those of other great nations.
After each step in the recruitment process, your status will be updated in our application tracking system. Once this happens, if you have elected to receive e-mail updates, you will be notified through your USAJOBS registered e-mail address. If you have not elected e-mail updates, you can review your current application status in USAJOBS at any time. Please check that your USAJOBS profile contact information is current and correct each time you apply to a job--this will ensure we are able to contact you as quickly as possible.
In addition to changing your status online, we will send you e-mail notifications at each major step in the process, to include: application received, eligible or not eligible, referred or not referred, selected or not selected.
We expect to make a selection within 30 to 90 days of the closing date of this announcement.
Fair & Transparent
The Federal hiring process is setup to be fair and transparent. Please read the following guidance.
Equal Employment Opportunity Policy
The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy And gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Reasonable Accommodation Policy
Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.
Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:
- An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
- An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
- An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.
You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.
Legal and regulatory guidance
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/602944700. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.