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    Duties

    Summary

    PLEASE NOTE: Based on the current hiring restrictions, selectees may be subject to additional approvals prior to an offer being extended.

    Serve as a Supervisory IT Specialist in the Bureau of Fiscal Service (FS), Information & Security Services (ISS), Service Operations Division (SOD), Operations Branch (OB), primarily responsible for support of Mainframe, Cybersecurity, integrated Wide Area Network, Local Area Network, Internet/Intranet hardware, software, and communications systems.

    Learn more about this agency

    Responsibilities

    As a Supervisory IT Specialist (CUSTSPT/NETWORK) (Section Supervisor), you will:
    - Supervise a team of up to 3 Lead technical staff GS-2210-12 IT Specialists and up to 9 GS-2210-11 IT Specialists, responsible to provide day-to-day support to the leads and the team, responsible for assuring that work assignments of the team are carried out according to management instructions regarding priorities, deadlines, and quality.

    - Exercise delegated authority to oversee the overall planning, direction, and timely execution of the overall operations of the team.

    - Establish program goals and objectives and develop and approve multiyear and long-range work plans and policies, as well as manage the overall work to enhance achievement of the Branch’s goals and objectives. Develop and implement policy, procedures, and standards for the program. Provide expert analysis and develop solutions to solve issues and problems associated with the program overseen.

    - Provide leadership, technical guidance, assistance, direction and advice for issues/problems that arise during shifts.

    - Keep the Branch Manager informed of problems and issues encountered, particularly when controversial actions may result.

    Travel Required

    Occasional travel - rare, 1-2 times per year.

    Supervisory status

    Yes

    Promotion Potential

    13

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    Requirements

    Conditions Of Employment

    • Must be U.S. Citizens or U.S. Nationals.
    • Please refer to "Conditions of Employment."
    • Click "Print Preview" to review the entire announcement before applying.

    The experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your résumé.

    Qualifications

    You must meet the following requirements within 30 days after the closing date of this announcement.

    Specialized experience: For the GS-13, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-12 grade level in the Federal service which have equipped the candidate with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Specialized experience for this position is defined as performing IT work leading or supervising a team performing Information Technology (IT) work monitoring enterprise wide IT system activities, performance and availability and providing IT support for mainframe platforms, desktop, server and network operating systems in order to meet customer requirements.

    Examples of such experience could include:
    - Performing IT Customer Support that involves facilitating, planning and delivering customer support principles and methods, including installation, configuration, troubleshooting, and communicating IT issues inside and outside the business unit in order to provide first-contact customer service problem resolution.
    - Direct experience with documenting and maintaining standard operating procedures for an office to reflect changes and/or updates to policies, practices, etc.
    - Direct experience with peer training and developing training documentation.
    - Direct experience with providing tier 1 or 2 technical support to customers.
    - Evaluating, training, and explaining IT system to users for problem resolution.
         AND
    In addition to meeting specialized experience, applicants must have IT-related proficiency in each of the four competencies listed below.
    - Attention to Detail, such as Identifying problems with enterprise hardware and software using automated monitoring systems to correct.
    - Customer Service, such as providing troubleshooting support for enterprise systems.
    - Oral Communication, such as communicating with internal and external customers, providing support for the infrastructure.
    - Problem Solving, such as resolving customer support issues. 

    In addition to the above requirements, you must meet the following time-in-grade requirement, if applicable:
    For the GS-13, you must have been at the GS-12 level for 52 weeks.

    Education

    Additional information

    - Factors such as cost effectiveness, labor market conditions and difficulties in filling the position will be reviewed in determining if payment of relocation expenses is in the best interest of the Government.
    - We may select from this announcement or any other source to fill one or more vacancies. 
    - This is a non-bargaining unit position.
    - This position is a non-sensitive high risk public trust position.
    - We offer opportunities for telework, per signed agreement.
    - We offer opportunities for flexible work schedules.

    CONDITIONS OF EMPLOYMENT:
    - A one year probationary period may be required.
    - A one year supervisory or managerial probationary period may be required.
    - Public Trust – Background Investigation will be required.
    - Must successfully complete a background investigation. Periodic reinvestigation is required no later than five years after selection and at least every succeeding five years.
    - Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency.
    - Obtain and use a Government-issued charge card for business-related travel.

    How You Will Be Evaluated

    Your application includes your résumé, responses to the online questions, and required supporting documents. Please be sure that your résumé includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your résumé may result in a “not qualified” determination.

    Rating: Your application will be evaluated in the following areas: Technical, Project Management, Leadership, and Communication. Your application will be rated and ranked among others, based on your responses to the online questions, regarding your experience, education, training, performance appraisals and awards relevant to the duties of this position.  Your rating may be lowered if your responses to the online questions are not supported by the education and/or experience described in your application.

    Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. 

    If you are a displaced or surplus Treasury Federal employee (eligible for the Career Transition Assistance Plan (CTAP)) you must receive a score of 90 or better to be rated as “well qualified" to receive special selection priority.


    To preview questions please click here.

    Background checks and security clearance

    Security clearance

    Not Required

    Drug test required

    No

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    Required Documents

    A complete application includes 1. A résumé, 2. Vacancy question responses, and 3. Submission of any required documents.  Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible). 

    All applicants are required to submit a résumé either by creating one in USAJOBS or uploading one of their own choosing.  (Cover letters are optional.)  To receive full credit for relevant experience, please list the month/date/year and number of hours worked for experience listed on your résumé.  We suggest that you preview the online questions, as you may need to customize your résumé to ensure that it supports your responses to these questions. Please view résumé tips.

    CURRENT FEDERAL EMPLOYEES -- Documentation Relating to Your Federal Employment:
    - Submit a copy of your SF-50, Notification of Personnel Action, which shows your current (or most recent) grade and competitive service status.  (The “position occupied” block on the SF-50 should show a “1” and your “tenure” block should show a “1” or “2”.)
    - If you are currently on a Veterans Recruitment Appointment (VRA) or Disability appointment, submit a copy of an SF-50 showing that.
    - Indicate on your application the highest permanent grade you have held; if this grade is different from your current grade, submit a copy of an additional SF-50 showing this grade.

    CAREER TRANSITION ASSISTANCE PLAN (CTAP) DOCUMENTATION: If you are a displaced or surplus Treasury Federal employee, click CTAP for eligibility and a detailed list of required documents.

    Recommended Documents:
    In addition, we recommend that you submit copies of the following:
    Current Performance Appraisal

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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    Benefits

    A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

    As a current employee, you know the great benefits we offer.  Should you have any questions about benefits, please contact your Human Resources office.

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

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    How to Apply

    The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 5:00 p.m. ET, Monday - Friday).  If applying online poses a hardship, please contact us by noon ET on the announcement's closing date. 

    Fiscal Service provides reasonable accommodation to applicants with disabilities on a case-by-case basis.  Please contact us if you require this for any part of the application and hiring process.
     
    To begin, either click the “Create a New Account” button and follow the prompts to register or if you previously registered, click the "Apply Online" button and follow the prompts.
     
    You will be re-directed to Fiscal Service's CareerConnector system to complete your application process; answer the online questions, and submit all required documents. (To submit supporting documents, click one of the available options; Upload; Fax; or Reuse existing documents.  To protect your privacy, we suggest you first remove your SSN). Also, go to “My Account” to view and update your information, as necessary.

    To complete, you must click the “Finish” button located at the bottom of the “Application Review” page.

    To verify your application is complete, log into your USAJOBS account, below the Application Status, you will select the Track this application link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application.

    To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.

    If you are experiencing system issues with your application, please contact the CareerConnector Help Desk at careerconnectorhelp@treasury.gov and/or the USAJobs Help Desk.

    For additional information on how to apply, please visit the Partnership for Public Service’s Go Government website.

    Agency contact information

    Applicant Call Center

    Address

    Bureau of the Fiscal Service
    *** Please see the "How to Apply" section ***
    Parkersburg, West Virginia 26106
    United States
    Learn more about this agency

    The U.S. Department of the Treasury has a distinguished history dating back to the founding of our nation. As the steward of U.S. economic and financial systems, Treasury is a major and influential leader in today's global economy. We have over 100,000 employees across the country and around the world and we celebrate each individual’s identities and experiences. Our core value of inclusive diversity encourages our employees to be themselves and innovate from their unique perspectives. Come Join the Department of the Treasury and Invest in Tomorrow.

    Next steps

    To check the status of your application for this position, please follow these steps:

    1. Login to your USAJOBS account, select the "Applications" section and click on the vacancy you would like to view and have already applied for.

    2. Under "application status," click "Track this application" and you will be taken to the CareerConnector website where you can check your application status.

    For more information regarding the job and applicant status, please refer to https://www.usajobs.gov/Help/how-to/application/status/

    If you wish to make changes/updates to your application and the vacancy is still open, you can click on the job announcement and "Update Application" to be taken back to the CareerConnector portion of the application. No updates can be made once the announcement has closed.

Fair & Transparent

The Federal hiring process is setup to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy And gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.

Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:

  • An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
  • An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
  • An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.

You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.

Legal and regulatory guidance

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/601223100. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.