This position is at the National Credit Union Administration (NCUA) in the Office of the Chief Information Officer (OCIO). This position serves in a developmental role as an IT Specialist (SYSANALYSIS), grade CU-11 with the full performance level of CU-13.Learn more about this agency
As an IT Specialist (SYSANALYSIS), you will:
- Serve as a customer advocate to document business needs, as well as current workflow and to-be workflow from various stakeholders.
- As a team member, support the development of custom software applications and business information systems to include requirements in management, design, programming, implementation, and training.
- Support OCIO program and project managers for information system and project deployments by performing requirements gathering and analysis; coordinate with developers and subject matter experts to validate business requirements; and, coordinate with customers and subject matter experts to complete system and process documentation and training guides for business information systems.
- Support business process reengineering efforts aimed at finding operational efficiencies to recommend to management.
- Participate in the validation and/or testing of new software releases prior to their release for agency use.
- Prioritize work requests in accordance with the Division Director's and/or IT Prioritization Council's (ITPC) direction and technical subject matter experts to satisfy internal and external audit requirements.
Occasional travel - You may be expected to travel for this position.
Job family (Series)
Conditions Of Employment
- You must be a U.S. Citizen.
- Suitable adjudication of background/security investigation is required.
- A probationary/trial period may be required.
QualificationsSpecialized experience is the experience that has equipped you with the specific knowledge, skills, and abilities to successfully perform the duties of the position, and that is typically in or related to the work of the position to be filled.
Basic Requirement: You must have IT-related experience in each of the following four competencies which must be supported by the information contained in your resume and other application materials. Experience must be IT related.
Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
All applicants applying for the CU-11 level must have at least one full year of specialized experience equivalent to the CU/GS-09 level obtained in the private or public sector.
Specialized experience is defined as experience working with customers to analyze, elicit and document stakeholder business requirements within the scope of an information technology project.
Have successfully completed a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree. Such education must demonstrate the knowledge, skills, and abilities necessary to do the work of the position.
Have a combination of specialized experience as described in above and more than two years of education as described above, which when combined must equal at least 100% of the grade level requirement.
You must meet the qualifications for this position by the closing date of this announcement.
Please note, all experience statements (i.e., duties, specialized experience, or occupational assessment questionnaire) copied from this announcement and pasted into your resume will not be considered as a demonstration of your qualifications for this position.
YOUR RESUME MUST provide specific details as to how your experience meets the specialized experience and support your responses to the online questionnaire as described in the vacancy announcement. When describing your experience in your resume, please be specific. We will not make assumptions regarding your experience. Please ensure that your resume includes the grade (if you are a current or previous federal employee), month, and year that you began and ended for each position held or that position may not be credited toward meeting the specialized experience requirement. Full-time employment will be assumed unless otherwise stated on your resume. Part-time employment will be prorated in crediting experience. Failure to provide details will result in an ineligible rating.
Your resume must also support your responses to the online questionnaire. Failure to provide support may result in a lower rating and/or you may be excluded from consideration. Your latest resume submitted for this vacancy announcement will be used to determine qualifications and supersedes previous submissions.
All education must be received by an accredited institution recognized by the U.S. Department of Education for it to be credited towards qualifications (particularly positions with an education requirement) therefore, applicants must report only attendance and/or degrees received from schools recognized by the U.S. Department of Education. Applicants may verify accreditation at the following website: ope.ed.gov/accreditation/.
FOREIGN EDUCATION: Education completed outside of the United States must be deemed equivalent to that gained in accredited U.S. education programs to be acceptable for federal employment. A third party equivalency evaluation must be submitted at the time of application for all foreign education to receive consideration.
Note: Career Ladder Promotion Statement
For positions that are multi-graded, you may be noncompetitively promoted to the next grade level in accordance with OPM regulations and NCUA policies.
SALARY: Pay will be set within the advertised pay range to align with the selectee's skills and experience and the requirements of the position.
Pay will be set using NCUA's compensation policy. The salary range shown is NCUA's Local Pay Rate (LPR) which includes the locality rate for the Alexandria, Virginia geographical area. Please click here to review all salary ranges based on locality.
SELECTIVE SERVICE: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System or are exempt from having to do so under the Selective Service Law. You may register or check the status of your registration by visiting the Selective Service website at: http://www.sss.gov/.
This position is in the bargaining unit.
NOTE: Effective January 1, 2010, OPM must authorize any employment offers we make to current or former (within the last 5 years) political Schedule A, Schedule C, or Non-career SES (political) employees in the executive branch. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, or Non-career SES employee in the executive branch, you must disclose that to the point of contact listed on this vacancy announcement.
Illegal drug use by individuals working for or on behalf of the federal government, whether on duty or off duty, is contrary to the efficiency of the service and in direct violation of the Controlled Substance Act and the Drug-Free Workplace Act.
NCUA IS A COMPETITIVE SERVICE FEDERAL AGENCY.
NCUA uses E-Verify, a web-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more aboutE-Verify, including your rights and responsibilities.
More than the number of positions listed may be filled through this vacancy announcement
How You Will Be EvaluatedFirst, your application package will be reviewed for completeness (resume, completed assessment questionnaire, and supporting documentation). You will not be considered if you fail to submit all the required documents as outlined in this vacancy announcement.
Second, if you have a complete application package, your resume will be reviewed to determine if you meet the basic qualifications and specialized experience requirements (see "Qualification" section). You must provide specific details in your resume as to how your experience meets the specialized experience.
Third, your resume and supporting documentation may be compared to your responses to the assessment questions. The numerical rating you receive is based on your responses to the questions. If upon review it is determined that your resume and supporting documentation do not support your responses to the questions, your numerical rating may be adjusted and you may be excluded from consideration for this position.
In addition to the application and application questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
The assessment includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment.
The self-assessment questions have been developed to evaluate your competency in the following areas:
- Attention to Detail
- Customer Service
- Interpersonal Skills
- Stress Tolerance
- Technical Competence
Reference Checks: Reference checks will need to be conducted prior to an offer of employment for the top candidate(s) for this position. The reference checks will need to be conducted with current and former supervisors, if applicable, as a part of NCUA's selection assessment process.
If you are found to be among the top qualified candidates, your application will be referred to the selecting official for employment consideration. To preview the application questionnaire, please click here: https://apply.usastaffing.gov/ViewQuestionnaire/11107974
Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration.
To apply for this position, you must provide a complete application package which includes:
2. Other supporting documents:
- Cover letter, optional
- College transcript(s), if qualifying based on education or if a basic requirement
- Most recent SF-50 or Notification of Personnel Action showing you are/were in the competitive service and the highest grade or promotion potential held (if applying as a status candidate with current or former Federal Service)
- DD-214, SF-15 Form, and VA letter, or certification of expected discharge or release from active duty for veterans for consideration under veteran hiring authorities.
- Non-competitive appointment authority documentation, if applicable.
- Interagency Career Transition Assistance Program documentation, if applicable (e.g. Certification of Expected Separation, Reduction In Force separation notice, or Notice of Proposed Removal; SF-50 that documents the RIF separation action; and most recent performance appraisal.)
- Most recent performance appraisal, optional
Current and former federal employees must submit a Notification of Personnel Action, or SF-50, that indicates grade, status, tenure, and the full performance level (FPL) of the position held. Please do not submit an SF-50 for a cash/time off award.
Note: Current permanent NCUA employees are not required to submit a Notification of Personnel Action (SF-50). The status will be confirmed by the Agency.
If you wish to receive consideration under an applicable Veteran's authority such as VEOA, 30% or more disabled vet, VRA, etc., you must submit a copy of your Veteran's documentation including a DD-214 (member 4 copy preferred, however, the documentation provided must contain dates and character of service), along with a VA letter, SF-15, etc., if applicable. If you are a current active duty service member, please submit an official statement of service from your command.
Note: If you are a current active duty military member who does not have a DD-214 and is claiming preference under the Veterans Opportunity to Work (VOW) Act, you must submit certification from the Armed Forces indicating that you will be discharged or released under honorable conditions from active duty within 120 days from the date on the certification. Certifications must be on letterhead from the appropriate military branch and include the following information: military dates of service and expected discharge or release date, the character of service, military rank, type of discharge, and date when terminal leave will begin. Certifications must be signed by, or by the direction of military members' military personnel offices, unit commanders, or higher headquarters.
CTAP/ICTAP: Federal employees seeking CTAP/ICTAP eligibility must submit proof of their eligibility:
- Copy of agency notice;
- Most recent performance rating; and
- SF-50 noting current position, grade level, and duty location or Certification of Expected Separation, Reduction In Force separation notice.
Note: To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated well-qualified or above on the rating criteria for this position. For additional information, click CTAP.
A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How to Apply
To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the "Required Documents" section.
Click here for tips and information on how to apply for federal jobs.
YOUR APPLICATION AND SUPPORTING DOCUMENTS ( i.e. TRANSCRIPTS, CERTIFICATIONS, etc.) MUST BE RECEIVED BY 11:59:59 P.M. EST ON 05/18/2021 TO RECEIVE CONSIDERATION.
To begin, click "Apply Online" to access an online application. Follow the prompts to select your USAJOBS resume and/or other supporting documents. You will need to be logged into your USAJOBS account or you may need to create a new account. You will be taken to an online application. Complete the online application, verify the required documentation, and submit the application. You will receive an email notification when your application has been received for the announcement.
Reasonable Accommodation Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended and Americans with Disabilities Act 1990 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a reasonable accommodation in your online application. Requests for reasonable accommodations for the USA Hire Competency Based Assessments and appropriate supporting documentation for reasonable accommodations must be received before starting the USA Hire Competency Based Assessments. Decisions on requests for reasonable accommodations are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need reasonable accommodations, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: https://help.usastaffing.gov/Apply/index.php?title=Reasonable_Accommodations_for_USA_Hire
Those who self-identify as meeting the requirements of the position (e.g. education, certification, specialized experience, etc.) will receive an email invitation to complete the USA Hire Competency Based Assessments. The invitation to the USA Hire Competency Based Assessments will be sent from the email address assessments@USAHire.opm.gov. Please plan to set aside at least three (3) hours for the USA Hire Competency Based Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue at a later time, you can re-use the URL sent to you via email and also found on the "Additional Application Information" page that can be located in the application record in your USAJOBS account.
To verify the status of your application, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the "Application Status" link, and then select the "More Information" link for this position. The "Application Status" page will display the status of your application, the documentation received and processed, and your responses submitted to the online application. Your uploaded documents may take several hours to clear the virus scan process.
Agency contact information
AddressNational Credit Union Administration
1775 Duke Street
Alexandria, VA 22314
At NCUA, differences make a difference. We value diversity of perspectives and backgrounds and are committed to building an inclusive work environment where employees can contribute to their fullest potential.
Invest in your nation's future, make a difference in your community...gain from the experience. At the National Credit Union Administration (NCUA) you're not just a number, working to make quotas or improve the bottom line, you have the opportunity to make a difference. NCUA is the federal agency that charters and supervises federal credit unions and insures savings in federal and most state-chartered credit unions across the country through the National Credit Union Share Insurance Fund (NCUSIF), a federal fund backed by the full faith and credit of the United States Government. To learn more about NCUA's diversity and history click on the following links:
Visit our careers page
Learn more about what it's like to work at National Credit Union Administration, what the agency does, and about the types of careers this agency offers.
Based on your application and your responses to the application questionnaire, you may be presented with instructions on how to access the USA Hire system to complete the online assessments.
Your assessment results will be kept on record for one year and used toward future positions for which you might apply that require the same assessments.
Fair & Transparent
The Federal hiring process is setup to be fair and transparent. Please read the following guidance.
Equal Employment Opportunity Policy
The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy And gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Reasonable Accommodation Policy
Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.
Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:
- An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
- An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
- An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.
You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.
Legal and regulatory guidance
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/600561100. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.