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    Duties

    Summary

    This announcement is issued under the Direct Hire Authority (DHA) to recruit for positions for which there is a critical hiring need. Selectee(s) will receive a career or career-conditional appointment in the competitive service and may be required to serve a one year probationary period.

    Must be able to obtain a Secret (Tier 3) security clearance and must be able to maintain the required level of clearance while employed in the subject position.

    Learn more about this agency

    Responsibilities

    The incumbent will be responsible for leading and performing technical and analytical work pertaining to acquisition, testing, integration, installation, utilization, maintenance, modification of IT network systems, facilities, services, and procedures. Ensure that the organization's strategic plan, mission, vision, and values are integrated into goals, objectives, work plans, work products, and services performing the following duties:

    • Diagnoses and resolves problems in response to reported incidents to minimize downtime.- Research, evaluate, and provide feedback on problematic trends and patterns in network systems to improve operational capability. Develop and implement support procedures and standards to ensure consistent mythology across the enterprise.
    • Install, configure, integrate, troubleshoot, optimize and maintain Commission hardware and software to maximize system availability.
    • Develops cost estimates for new and or modified systems to plan for budget formulation and execution.
    • Ensures the integration and availability of all systems components, e.g., procedures, databases, policies, software, and hardware.
    • Analyzes, plans, designs, develops, integrates, and schedules network systems hardware and software installations consistent with existing or planned network infrastructures.
    • Interacts with internal and external stakeholders as the Subject Matter Expert (SME) to provide IT guidance, IT system-related issues and solutions.
    • Promotes and educates stakeholders on the enterprise architecture's use and value to ensure compatibility and security compliance.
    • Consults with business partners to identify, define and recommend IT solutions to enhance productivity.
    • Prepare reports and maintain records of work accomplishments and administrative information, as required, and coordinate the preparation, presentation, and communication of work-related information to the supervisor.
    • Report to the supervisor periodically as needed on work accomplishments, problems, progress in mastering tasks, work processes, and individual and team training needs.
    • Monitor and report on the status and progress of work, check on work in progress, and review completed work to follow-up on supervisor's instructions on work priorities, methods, deadlines, and quality, ensuring goals are met.
    • Select and apply appropriate problem-solving methods and techniques, provides advice on work methods, practices, and procedures, assist the team and individual members in identifying the viable solution parameters.
    • Consults with management to obtain resources and secure needed information or decisions on major work problems and issues that arise.
    • Accesses organizational strengths and weaknesses, provide leadership to the team to explore alternatives and determine improvements.
    • Troubleshoots and resolves technical problems with the design and delivery of network systems and services.
    • Resolves hardware/software interface and interoperability problems. Monitors network performance and takes proactive measures to address concerns.
    • Train or arrange for the team's training to accomplish tasks or projects, provide or manage specific administrative or technical training necessary to achieve individual and group functions.
    • Serve as a coach, facilitator, and negotiator in coordinating team initiatives and in consensus-building activities among team members.
    • Represent the team consensus and convey the team's findings and recommendations in meetings and dealings with other team leaders, program officials, and other business partners on issues related to or impact the team's objectives, work products, and tasks.
    • Estimate and report to the section on progress in meeting established milestones and deadlines for completing assignments, projects, and duties and ensuring those appropriate team members are aware of goals and objectives.
    This position's incumbent may be on-call 24 hours a day and up to seven days a week. Substantial amounts of uncontrolled, unscheduled work may be required. The incumbent may need to travel to remote office locations on extremely short notice because of equipment failures, network outages, and the like.

    The incumbent will be required to access and maintain a system administrator-level account, which allows for full network, server, and workstation access to sensitive information and sensitive systems. Sensitive information includes but is not limited to trade secrets with national security impact, confidential communication, investigatory material, financial records, disciplinary records, performance records, and personally identifiable information.

    The incumbent will be required to obtain a CORE Level 1 certification within the first 180 day of duty and obtain and maintain a Level 2 certified within 1 year of taking the position.

    Travel Required

    Occasional travel - You may be expected to travel for this position.

    Supervisory status

    No

    Promotion Potential

    14

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    Requirements

    Conditions Of Employment

    • You must be a U.S. citizen or national
    • You will be required to pass a background investigation and fingerprint check
    • You may be required to serve a one-year probationary period
    • You are required to register for Selective Service if you are a male born after 12/03/59
    • You will be required to submit a Financial Disclosure Statement.
    • You will be required to obtain a CORE Level 1 certification within the first 180 day of duty and obtain and maintain a Level 2 certified within 1 year of taking the position.
    • You will be required to access and maintain a system administrator-level account, which allows for full network, server, and workstation access to sensitive information and sensitive systems.

    Qualifications

    You must meet all the requirements below by the closing date of the announcement and they must be clearly identified in your application, resume, or supporting documents. This includes any general and specialized experience, education, and/or selective placement factors mentioned. These are used to determine if you possess the knowledge, skills, and/or abilities to successfully perform in this position. You must meet the following United States Office of Personnel Management's (OPM) qualification requirements for the advertised position. OPM's prescribed Group. Coverage Qualification Standard for Information Technology (IT) Management can be found at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/.

    Generally, current federal employees or reinstatement eligibles must have served at least one year at the next lower grade level. This requirement is called time-in-grade.

    BASIC REQUIREMENT

    To qualify at the GS-13 level, you must have one-year of specialized experience equivalent to the GS-12 obtained in the federal or private sector performing Information Technology Specialist (Cybersecurity) duties to include: (1) Lead and/or perform technical and analytical work pertaining to acquisition, testing, integration, installation, utilization, maintenance or modification of IT systems; (2) Manage accounts, network access rights, and determine gaps between the current and the target architecture; (3) Evaluate new system engineering technologies and effects on the operating environment to improve operational efficiencies and eliminate risks that could affect the use and delivery of IT systems or services; (4) Develop, document and maintain system administration standards, operating performance, capacity, availability, serviceability, and recovery; (5) Perform the installation and integration of systems fixes, patches, updates, and enhancements while ensuring application of information security/information assurance policies, principles, and best practices are followed in the delivery of system administration service.

    To qualify at the GS-14 level, you must have one-year of specialized experience equivalent to the GS-13 obtained in the federal or private sector performing Information Technology Specialist (Cybersecurity) duties to include: (1) Lead and/or perform technical and analytical work pertaining to acquisition, testing, integration, installation, utilization, maintenance or modification of IT systems; (2) Manage accounts, network access rights, and determine gaps between the current and the target architecture; (3) Evaluate new system engineering technologies, develop roadmaps and plan strategic direction for areas of responsibility; (4) Work to enhance operating environment , improve operational efficiencies and eliminate risks that could affect the use and delivery of IT systems or services; (5) Develop, document and maintain system administration standards, operating performance, capacity, availability, serviceability, and recovery; (6) Plan, install, configure, test, implement, and manage the systems environment in support of the organization's IT architecture and business needs, and direct the installation and integration of systems fixes, patches, updates, and enhancements to ensure the application of information security/information assurance policies, principles, and best practices are followed in the delivery of system administration services.

    In addition to meeting specialized experience requirements, you must have IT-related experience demonstrating these competencies:

    Attention to Detail - Knowledgeable in performing work and conscientious about attending to detail.

    Customer Service - Knowledge in how toanticipate and meets the need of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement. Effectively manages customer relationships.

    Oral Communication - Skilled in making clear and convincing oral presentations to individuals and groups. Listens effectively; clarifies information as needed. Speaks and writes in a clear, concise, organized, and convincing manner that is appropriate to the audience. Facilitates an open exchange of ideas to ensure all group input is considered.

    Problem Solving - Skilled in identifying and analyzing problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations.

    Team Building - Ability to form, manage, and lead a project team. Fosters an environment of trust and unity that encourages and acknowledges cooperation, collective problem solving and participative decision making. Seeks involvement of all project team members in the decision-making process to build group commitment. Identifies and supports project team goals. Facilitates cooperation and motivates project team members to accomplish group goals.

    Experience refers to paid and unpaid experience, including volunteer work done through national service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills, and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

    Education

    Additional information

    Surplus or Displaced Federal Employees: The Career Transition Assistance Plan (CTAP) and Interagency Career Transition Assistance Plan (ICTAP) Programs are available to federal employees that qualify. Those eligible for these programs are granted special priority selection rights. To be considered, you must be deemed well-qualified by receiving a score of 85 or higher. If you are a federal employee claiming CTAP/ICTAP, you must provide the documents listed under the Required Documents section to verify your eligibility. Also, you must indicate in your application that you are applying as a CTAP or ICTAP eligible. For additional information regarding CTAP/ICTAP, please visit: http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.

    Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you are registered with the Selective Service or are exempt under Selective Service regulations. For additional information concerning Selective Service requirements, please visit http://www.sss.gov/.

    Foreign Education Credential Interpretation: https://myiee.org/naces.php

    Severely disabled persons program information: https://www.opm.gov/policy-data-oversight/disability-employment/

    If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application: http://help.usastaffing.gov/Apply/index.php?title=Alternate_Application_Information

    Assessment Question: https://apply.usastaffing.gov/ViewQuestionnaire/11059620

    Vacancy ID number: 11059620

    Reasonable accommodations: This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the contact listed on the vacancy announcement. The decision to grant a reasonable accommodation is made on a case-by-case basis. Verification of information: Any information claimed on your resume and in application materials, such as education, credentials, employment history, etc., will be verified as part of the security clearance process.

    How You Will Be Evaluated

    The self-assessment questions are related to the following knowledge, skills, abilities, and competencies (KSA's). You do not have to respond to the KSA's.

    Attention to Detail - Skill in performing work and conscientious about attention to detail.

    Customer Service - Ability to anticipate and meets the need of both internal and external customers. Skill in delivering high-quality products and services and is committed to continuous improvement. Ability to effectively manages customer relationships.

    Oral Communication - Skilled in making clear and convincing oral presentations to individuals and groups. Ability to listen effectively and clarify information as needed. Ability to speaks and write in a clear, concise, organized, and convincing manner that is appropriate to the audience, and facilitates an open exchange of ideas to ensure all group input is considered.

    Problem Solving - Skilled in identifying and analyzing problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations.

    Team Building - Ability to form, manage, and lead a project team. Ability to foster an environment of trust and unity that encourages and acknowledges cooperation, collective problem solving and participative decision making. Ability to seek involvement of all project team members in the decision-making process to build group commitment. Identifies and supports project team goals. Skill in facilitating cooperation and motivating project team members to accomplish group goals.

    We will evaluate your relevant education and/or work experience as they relate to the competencies, knowledge, skills, and abilities (KSAs) mentioned above. If you rate yourself higher than is supported by your application materials, your responses may be adjusted and/or you may be excluded from consideration for this job.

    Your responses to the self assessment questions serve as the basis for your initial rating. You will receive a numerical score based on your responses to these questions. Next, your responses will be evaluated by a Human Resources Specialist and/or a subject matter expert against the information provided in your resume. The best qualified candidates will be identified for referral to the hiring manager and may be invited for an interview. If referred all relevant documents submitted with your application package will be forwarded to the selecting official. Falsifying your background, education, and/or experience is cause for not hiring you or for changing your scored responses to questions you've answered, which may affect your overall final score.

    View Assessment To preview the assessment questionnaire, click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/11059620

    Background checks and security clearance

    Security clearance

    Secret

    Drug test required

    No

    Position sensitivity and risk

    Noncritical-Sensitive (NCS)/Moderate Risk

    Trust determination process

    Credentialing

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    Required Documents

    To receive consideration, you must complete the occupational questionnaire and submit the documentation specified below by 11:59 PM ET on: 04/05/2021

    1. Resume. Your resume or any other written format you choose should contain the following information: paid and non-paid experience, including job titles, dates held (month and year for qualifying purposes to receive credit), number of hours worked per week, and salary; knowledge of the subject matter and technical skills pertinent to this position; specific duties performed that fully detail the level and complexity of the work; and names and phone numbers of your current and/or previous supervisor(s).

    Your resume should contain enough information to make a valid determination that you fully meet the basic, general, or specialized experience requirements for each grade level you are applying. This information must be clearly identified in your resume. If you do not provide enough information for us to determine your qualifications, you may be rated ineligible.

    2. Occupational Questionnaire. A complete job-specific occupational questionnaire submitted through your Application Manager account. If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application: http://help.usastaffing.gov/Apply/index.php?title=Alternate_Application_Information

    3. Career Transition Assistance Program (CTAP)/Interagency Career Transition Assistance Program (ICTAP) Eligibles. You must submit the following documents: a copy of your agency notice; a copy of your most recent performance rating; and a copy of your most recent SF-50, Notification of Personnel Action, noting your current position, grade level, and duty location.

    4. Cover Letter. This is optional.

    5. SF-50: Current and former federal employees must submit a copy of an SF-50, "Notification of Personnel Action," which documents your highest permanent grade/step/salary held. Award SF-50s typically don't contain your grade/step/salary.

    6. Performance Appraisal: If you're a current or former federal employee, you must submit a copy of your most recent performance appraisal dated within 18 months. If you do not have one, you must submit a statement indicating your reason for not being able to submit one.

    7. Veterans' Preference: The Commission considers veterans' preference eligibility a positive factor in the hiring of all positions. Veterans preference does not apply when selecting individuals under Direct Hire Authority.

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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    Benefits

    A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

    https://usitc.gov/employment/benefits.htm

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

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    How to Apply

    To apply for this position, you must complete the occupational questionnaire and submit it along with the documentation specified in the "Required Documents" section below. You must apply online, which allows you to review and track the status of your application. Documents and application references are available at the "Other Information" section of this announcement. You must meet qualifications as of the closing date of the announcement and your complete application package must be submitted by 11:59 (EDT) on 04/05/2021.

    To begin the online application process:

    a) Log onto USAJOBS, click "Apply Online" to create a USAJOBS account, or to log into your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.

    b) Click the "Submit My Answers" button to submit your application package.

    c) To verify that your application is complete, log into your USAJOBS account, select the "Application Status" link, and then select the more information link for this position. The Details page will display the status of your application, documentation received and processed, and any correspondence we have sent you related to this job opportunity. Your uploaded documents may take several hours to clear the virus scan process.

    To return to an incomplete application: Log into your USAJOBS account and click "Update Application" in the vacancy announcement section. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.

    Agency contact information

    Phellicia Sorsby

    Address

    Office of the Chief Information Officer
    500 E St SW
    Washington, DC 20436
    US
    Learn more about this agency

    The U.S. International Trade Commission is a great place to work, and we aren't the only ones who think so. We were rated #1 in the 2019 Partnership for Public Service's Best Places to Work Index for small agencies and received the highest employee satisfaction score across the Federal Government. Our Office of Operations was ranked the #3 Best Place to Work among 420 agency subcomponents of any size.

    The U.S. International Trade Commission (USITC or Commission) is an independent, nonpartisan, quasi-judicial federal agency established by Congress with a range of trade-related mandates. The Commission adjudicates whether: (1) dumped or subsidized imports injure a domestic industry; (2) surges of fairly traded imports injure a domestic industry; and (3) imports infringe a domestic intellectual property right or otherwise unfairly injure a domestic industry. In addition, the Commission provides independent, objective, and timely analysis of trade and competitiveness issues to the President, the U.S. Trade Representative (USTR), and Congress; and maintains the Harmonized Tariff Schedule of the United States.

    The Chief Information Officer (CIO) is the principal advisor to the Chairman on the application of information technology (IT) to support and improve the Agency's business processes. The CIO directs the development, implementation, maintenance, enhancement, and operation of the Office of the Chief Information Officer (OCIO), U.S. International Trade Commission (USITC).

    Visit our careers page

    Learn more about what it's like to work at U.S. International Trade Commission, what the agency does, and about the types of careers this agency offers.

    http://www.usitc.gov/

    Next steps

    You will receive an auto-generated e-mail telling you your application has been received. After the application count cut-off date has been met, your application package will be reviewed by the Commission's Human Resource Management Office for completeness and satisfaction of the basic qualification requirements for this position.

    Your application may also be reviewed by Subject Matter Expert(s). If you are selected for an interview, you can expect a structured interview process, which may include a meeting with 2 to 4 Commission staff members.

    We appreciate your interest in the Commission and commit to keeping you informed on the status of your application. You will be notified of the following major milestones:

    Receipt of your application;
    Determination whether your application shows you meet the minimum qualifications for the position;
    Determination whether your application was in the group for referral to the hiring official; and
    The final outcome of the vacancy.

    These notices will be emailed and posted directly on your USAJOBS account.

    You can always check the status of your application as the recruitment process moves along by:
    1. Logging into your USAJOBS account;
    2. Selecting Application Status; and
    3. Reviewing the Status column.

Fair & Transparent

The Federal hiring process is setup to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy And gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.

Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:

  • An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
  • An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
  • An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.

You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.

Legal and regulatory guidance

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/596058300. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.