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    This position is located in the FTC's Office of the Executive Director (OED), Office of the Chief Information Officer (OCIO). The Office of the Chief Information Officer (OCIO) oversees all IT services in support of the FTC's mission and strategic plan.

    Learn more about this agency


    The employee supervises one or more employees or several vendors through a major IT acquisition, each of whom monitors several services that comprise an end-to-end customer experience and regularly solicits and reviews stakeholder feedback and use of those services to identify opportunities for improved customer satisfaction and compliance with FTC policies and procedures.

    The incumbent leads, motivates, and develops a staff of employees. Evaluates performance in accordance with FTC guidance; reviews Contracting Officer's Representative (COR) performance in collecting and drafting contract requirements and monitoring contractor performance;makes personnel decisions regarding hiring, promotions, adverse actions, etc.; provides training and development opportunities; performs the above duties following equal employment opportunity principles.

    The incumbent will be responsible for establishing objectives and goals in support of the FTC's strategic plan. They will be responsible for developing short- and long-term plans; establishing priorities for the organization; and providing planning and resource management to ensure that activities of the organization support the FTC's objectives and goals.

    The incumbent is responsible for developing and maintaining the IT Technical Architecture (TA) that supports the Information Resource Management and FTC agency strategic plans. Develop processes and procedures that ensure all technical changes are in alignment with the TA or deviations are documented and incorporated into the TA.

    Incumbent must participate in various industry standards, the analysis, efforts, discussions and debates. Determine which discussions are relevant and require attention and focus of the Office. Provide thought leadership in these discussions - strive to identify common ground, and drive plans to bring standards to implementation phase.

    Research, resulting alternatives, implementation, and ongoing operations of recommended alternatives should reflect a level of attention to detail such that peers and supervisors can independently verify completion and thoroughness of completed work through use of FTC data such as that for budgets, acquisitions, governance, performance management, enterprise architecture, and customer feedback. Research and alternatives are influenced by best practices for eDiscovery, Federal Civil Rules of Procedure, Rules of Practice and the Freedom of Information Act (FOIA). Peers and supervisors within the immediate organization can use information discovered and shared through completed work to support quantitative trade-off considerations for senior decision makers. Each proposed alternative should reflect a complete solution that can include but is not limited to:

    • General design criteria provided, development and deployment of modifications to parts of a system that requires significant revisions in the logic or techniques used in the original development;
    • Identification of system's interrelationships to inform others of considerations for security and information management
    • Sequencing of activities necessary to complete implementation of any recommendations
    • Management actions that impact activities related to governance, budgeting, contracting and general resource allocation
    • Overseeing critical industry trends that affect FTC and government wide policies and procedures related to IT service delivery (ex: cloud services, data center consolidation, cybersecurity standards, government wide acquisition vehicles, FEDRAMP, etc.)
    • Anticipation of customer and usage trends inside and outside of the FTC that affect impact of IT services on the FTC mission
    • Anticipation of changes to overall management of the IT investment portfolio such as those for allocation of budget, contract, and FTE resources
    • Assignment and consequent evaluation of completion of key activities in planning documents and employee performance management plans
    • Alignment with Technical Architecture or reasoning for deviation and proposed TA updates
    Based on the senior level of expertise demonstrated in the research, development of alternatives, and outcomes of the implementation, anticipation of trends, and ability to assign and evaluate progress, the supervisor may assign the employee to act on the CIO's behalf in either managing OCIO or representing the FTC's interests to external authorities.

    The employee shall perform other duties as assigned.

    Travel Required

    Not required

    Supervisory status


    Promotion Potential


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    Conditions Of Employment

    • U.S. citizenship requirement must be met by the closing date of this vacancy.
    • This position is subject to a background investigation.
    • Males born after December 31, 1959 must register with Selective Service.
    • You may serve a one-year probationary period under this appointment.


    Applicants must meet all the required qualification requirements, including education and any selective placement factors described below by the closing date of this announcement.

    Applicants applying for the GS-15 grade level must meet the following requirements: Have IT-related experience demonstrating EACH of the four competencies AND specialized experience listed below:

    1. Attention to Detail - serves a subject matter expert of all IT Governance related tasks
    2. Customer Service - establishes enterprise wide technical and oversight standards
    3. Oral Communication - provide policy guidance to IT management, staff, and customers
    4. Problem Solving - achieve and enforce observance to enterprise-wide technical standards

    AND Have at least 1 full year of specialized experience equivalent to the GS-14 level in the Federal service which provided you with the particular knowledge, skills and abilities to perform the duties of the position. Qualifying specialized experience must demonstrate the following:

    • Experience with the development of business cases through stakeholder analysis, defining business requirements, analysis of alternatives, and benefit cost analysis
    • Experience with IT policies, programs, and development methodologies
    • Experience with establishing, refining, and implementing IT Governance methodologies
    • Experience with budget and contract administration
    • Experience with IT project management principles and tools
    • Experience with technical architecture management and service integration

    NOTE: In order to qualify for this position, your experience MUST be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. There is no substitute of education for specialized experience for the GS-14 position.

    Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience


    There is no substitute of education for specialized experience for the GS-14 position.

    Additional information

    This announcement will be filled through OPM-authorized Direct Hire Authority due to a Critical Hiring Need. Veterans preference and traditional rating and ranking of applicants do not apply to this vacancy.

    Click Here for more information on OPM's authorization of Direct Hire Authorities.

    How You Will Be Evaluated


    If your resume or application does not support your questionnaire answers, we will not allow credit for your response(s). Your resume or application must contain sufficiently detailed information upon which to make a qualification determination. Please ensure that your resume or application contains specific information such as position titles, beginning and ending dates of employment for each position, average number of hours worked per week, and if the position is/was in the Federal government, you should provide the position series and grade level.

    If you meet the minimum qualification requirements, you will be referred to the selecting official. If your resume does not support the specialized experience, your final rating may be modified and you may be removed from consideration.

    The Human Resources Office is ultimately responsible for determining your final rating. Your application will be rated on the extent and quality of your experience, education and training relevant to the position.

    Background checks and security clearance

    Security clearance


    Drug test required


    Position sensitivity and risk

    High Risk (HR)

    Trust determination process


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    Required Documents

    The following information must be received by 11:59pm ET on the closing date of the announcement. Resume via USA Jobs, 2. Responses to online questionnaire, 3. If applicable, the following supporting documentation listed below:

    1. Resume- Please ensure that your resume contains your full name, address, phone number, employment information such as: Employer name and location; From and to dates (or from date to present for current position), which include the month and year for each description of experience, with grade level held, if applicable, education, training etc. Your description of experience and education must be able to support any claim for qualifying for this position.
    2. Schedule A- In order to receive consideration under the Schedule A authority, you must provide a certification of job readiness printed on a medical professional's letterhead and signed. For more information, please visit USAJOBS Individuals with Disabilities (https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/individuals-with-disabilities/).
    3. Current or former Federal employees- If you are a current or former Federal employee, you must submit a copy of your SF-50 that shows competitive service appointment, tenure group, grade, and salary. You must also submit a copy of your most recent performance appraisal. Employees applying with an interchange agreement must provide proof of their permanent appointment. If you are applying for a higher grade, please provide the SF-50 that shows the length of time you have been in the next lower grade level. (Examples of appropriate SF-50s include promotions, within grade/range increases, and SF-50s one or more years old).

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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    A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

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    How to Apply

    To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below. A complete application package must be submitted by 11:59 PM (EST) on the closing date of the announcement to receive consideration.

    - To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
    - Follow the prompts to select your résumé and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
    - After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
    - You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.

    To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.

    Agency contact information

    Dominique Hardy


    Federal Trade Commission
    600 Pennsylvania Ave, NW
    Suite H-723
    Washington, DC 20580
    Learn more about this agency

    The Federal Trade Commission (FTC) is a bipartisan federal agency with a unique dual mission to protect consumers and promote competition. For one hundred years, our collegial and consensus-driven agency has championed the interests of American consumers. We challenge anti-competitive mergers, business practices, and ensure that the market works according to consumer preferences. If you would like to become a part of an innovative, dynamic, team dedicated to advancing consumer interests while encouraging innovation and competition in our dynamic economy, then consider joining the FTC team! To learn more information about the FTC please visit https://www.ftc.gov/about-ftc.

    Next steps

    Once your online application is submitted you will receive a confirmation notification by email. Your application will be evaluated by the Human Resources Office to determine your eligibility for the position. After the evaluation is complete, you will receive another notification regarding the status of your application.

Fair & Transparent

The Federal hiring process is setup to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy And gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.

Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:

  • An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
  • An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
  • An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.

You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.

Legal and regulatory guidance

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/589134000. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.