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    Duties

    Summary

    The U.S. Secret Service, Office of Chief Information Officer (CIO), is responsible for providing advice and assistance to senior managers on IT acquisition and management; developing, maintaining, and facilitating implementation of a sound and integrated IT architecture; and promoting effective and efficient design and operation of all major CIO processes for the agency, including improvements to work processes.  For more information on the Secret Service click here. 

    Learn more about this agency

    Responsibilities

    The U.S. Secret Service, Office of Chief Information Officer (CIO), is responsible for defining, communicating, and establishing the major elements of Secret Service IT programs to include: IT strategic planning, enterprise architecture, capital planning and investment control, IT program management, policies and overall governance of the IT infrastructure.  The CIO is also responsible for information security policy and oversight, e-government, and IT performance metrics in order to comply with applicable laws, Executive Orders, directives, policies, and regulations governing information systems.  

    Duties may include the following:

    • Provide technical advice to senior management officials and strategic IT recommendations for new and/or substantially modified information technology projects;
    • Oversee various phases of IT related projects and user requirements, objectives and alternative solutions, by obtaining costs relating to information technology resource requirements;
    • Provide alternative solutions, develop detailed design proposals that specify the products to be developed, user interfaces to systems and conversion requirements;
    • Prepare procurement requests, develop statements of work and review contract proposals, and may serve as a Contracting Officer’s Technical Representative(COTR) in monitoring vendor/contractor performances; implementation, evaluation, and/or dissemination of USSS IT components, tools, and procedures;
    • Work on complex issues in the planning, analysis, design, development, testing, quality assurance, installation, implementation, maintenance, and/or management of information systems needed to deliver IT services in support of the mission;
    • Ensure appropriate security and access controls are in place, commensurate with the risk and magnitude of the harm resulting from the loss, misuse, or unauthorized access to or modification of information.

    This announcement is being advertised for multiple locations; therefore, the locality adjustment will be added to the basic salary based on selected locations.

    Travel Required

    Occasional travel - Occasional domestic and foreign travel may be required.

    Supervisory status

    No

    Promotion Potential

    Vary - Appointments may be made at the GS-12 or GS-13 level - with a GS-13 full performance level. Appointments may be made at the GS-12, GS-13 or GS-14 level - with a GS-14 full performance level.

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    Requirements

    Conditions Of Employment

    • U.S. citizenship is required.

    If selected for this position, you will be required to:

    • Obtain and maintain a Secret (Tier 3) or Top Secret (Tier 5) clearance. For more information visit OPM Mythbuster Page.
    • Submit to a drug test prior to your appointment and random drug testing while you occupy the position.
    • Certify that you have registered with the Selective Service System or are exempt from having to do so, if you are a male applicant born after December 31, 1959.
    • Submit to a polygraph examination prior to your appointment.
    • Financial Disclosure or Interest report may be required.

    Qualifications

    You must demonstrate at least one (1) year of the defined specialized experience equivalent to the next lower grade level and meet the Office of Personnel Management (OPM) Individual Occupational Requirements (IOR).

    Specialized experience is defined as:

    GS-12: performing duties such as managing enterprise Windows image deployments utilizing the Microsoft Deployment Toolkit (MDT) and System Center Configuration Manager (SCCM). You will be involved in planning, conducting comprehensive testing user acceptance, and production implementation, ensuring appropriate security and access controls are in place. You will evaluate the nature and scope of business processes to be automated, and advising management regarding the organization of work processes and functions into data systems; network and/or workstation administrator functions which includes installing, maintaining and providing upgrades to systems and monitoring performance and security.  In addition, you would be responsible for installing, configuring, troubleshooting, and providing technical training pertaining to personal computers (PC's) and associated peripheral devices in response to customer requirements.

    GS-13: performing duties such as managing enterprise Windows image deployments utilizing the Microsoft Deployment Toolkit (MDT) and System Center Configuration Manager (SCCM). In addition, you will be performing duties such as presenting findings, to alternative approaches, cost/benefit analyses to user management in order to influence acceptance of overall recommended design. You will be developing Statements of Work, preparing procurement requests, and reviewing contract proposals for adequacy; and providing expert and authoritative advice and assistance on Information Technology design and programming methods to managers, contractors and IT users. Integrating several hardware, software, and/or IT related services to provide and integrate information systems; delivering timely, efficient, and effective virtual and onsite IT support to all end-users; providing technical support of PC and PC peripheral design features, hardware, software, or operating system capabilities, system integration and interoperability requirements; and modifying hardware, software, and operating systems to meet user needs.

    GS-14: performing duties such as providing expert technical advice to senior management; leading projects and/or teams in advanced IT related project efforts; functioning as the technical authority on assignments; managing information technology acquisition projects and budgets for a large IT infrastructure environment, developing new business cases and identifying user requirements; providing expert and authoritative advice and assistance on information technology design and maintenance;   planning, implementing and overall project management for IT objectives to include forming strategic partnerships to ensure the success of the IT objective of the Office of the Chief Information Officer.

    AND

    Office of Personnel Management (OPM) Individual Occupational Requirements (IOR) is defined as: Information Technology (IT) Management Series 2210 (Alternative A) (opm.gov)

    PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

    VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

    The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

    Education

    Please see the Individual Occupational Requirements (IOR) referenced in the "Qualifications" section.

    Additional information

    Any offers of employment made pursuant to this announcement will be consistent with all applicable authorities, including Presidential Memoranda, Executive Orders, interpretive U.S. Office of Management and Budget (OMB) and U.S. Office of Personnel Management (OPM) guidance, and Office of Management and Budget plans and policies concerning hiring. These authorities are subject to change.

    Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions.

    E-Verify Statement: DHS uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Click here to learn more about E-Verify, including your rights and responsibilities.

    It is federal government policy not to deny employment simply because an individual has been unemployed or has had financial difficulties through no fault of their own. For more information on this subject click here.

    If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application, prior to entry on duty. False statements on any part of the application may result in withdrawal of offer of employment, dismissal after beginning work, fine, or imprisonment.

    This position may require a credit check after initial job qualifications have been determined.

    Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

    Equal Employment Opportunity Policy https://www.opm.gov/about-us/our-people-organization/support-functions/equal-employment-opportunity/

    Positions may be eligible to receive Administratively Uncontrollable Overtime (AUO) added to base pay at a rate between 10-25%, based on management approval.

    How You Will Be Evaluated

    "This announcement is being filled using the Office of Personnel Management (OPM) direct-hire authority.  Agencies may appoint candidates directly to jobs, without regard to the provisions of Title 5 U.S.C.3309 through 3318.  Applicants who meet the basic requirement and specialized experience for the position will be referred to the selecting official for further consideration.  Veterans’ preference and traditional rating and ranking of applicants do not apply to the announcement.” 

    Upon review, your resume and/or supporting documents need to support your answer choices and reflect the one year of specialized experience requirement, in order to be considered.  If the one year of specialized experience, equivalent to the next lower grade level cannot be identified in your resume, you will be considered not qualified.  The competencies or knowledge, skills, and abilities needed to perform this job are:

    • See Qualifications section.

    Interagency Career Transition Assistance Program (ICTAP) Eligibles: If you have never worked for the Federal government, you are not ICTAP eligible. Information about ICTAP eligibility can be found by clicking here to access OPM's Career Transition Resources website. To be considered well qualified under ICTAP, you must meet the basic requirement and specialized experience as described above for this position. In addition, you must submit the supporting documents listed under the required documents section of this announcement.


    To preview questions please click here.

    Background checks and security clearance

    Security clearance

    Top Secret

    Drug test required

    Yes

    Position sensitivity and risk

    Critical-Sensitive (CS)/High Risk

    Trust determination process

    Credentialing, Suitability/Fitness, National security

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    Required Documents

    See "How To Apply" section.

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    Benefits

    A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

    The USSS offers its employees a wide range of benefits including:

    • Low-Cost Federal health and life insurance
    • Paid Holidays
    • Paid leave for personal, recreational, and health needs
    • Thrift Savings Plan (similar to a 401(k) Plan)
    • Flexible work schedules
    • Telework
    • Transit and child care subsidies
    • Tuition reimbursement and student loan repayment
    • Training and development
    • Relocation bonus or Recruitment bonus may be paid

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

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    How to Apply

    Instructions for Submitting Resumes and Applicable Documents

    All resumes, un-official college transcripts, and certifications should be submitted to ITSPEC21@usss.dhs.gov and include work experience in month/year format (MM/YYYY), reflecting starting date and ending date, and include the number of hours worked per week.

    Special Priority Selection rights under ICTAP: Submit a copy of your agency notice, copy of your most recent performance appraisal (with at least a satisfactory rating), and your most current SF-50 noting position, grade level, and duty location.  To be considered well qualified, you must meet the specialized experience and OPM's Individual Occupational Requirements as listed in the Qualifications Section.  The subject line of your email should state ICTAP.

    Agency contact information

    Talent & Emp Acq Mgmt Div

    Phone

    202-406-6420

    TDD

    202-406-5390

    Fax

    999-999-9999

    Email

    hrsupport@usss.dhs.gov

    Address

    United States Secret Service (DHS-USSS)
    Please read entire announcement
    Please apply online
    Washington, District of Columbia 20223
    United States
    Learn more about this agency

    Do you have a passion for public service? The United States Secret Service (USSS) is looking for you! The USSS is a premier law enforcement organization with two (2) critical national security missions: protect our nation’s leaders and to conduct criminal investigations. Our team members continue a tradition of excellence – whether investigating financial crimes or protecting national and visiting foreign leaders. In the USSS we serve the country with duty, loyalty, justice, integrity, and courage.

    In the Secret Service, we:

    • Protect the President, the Vice President, and other leaders; investigate threats against them; and safeguard their residences and other facilities
    • Plan and implement security designs for National Special Security Events
    • Investigate financial crimes including fraud, identity theft and computer-based attacks on banking or telecommunications infrastructure

    Next steps

    Once your complete application is received we will conduct an evaluation of your qualifications and determine your eligibility. You will only be contacted if your resume /documents are deemed to meet the OPM Qualifications Standard and if you are selected for an interview. Otherwise, you will be notified at the conclusion of the open period.

Fair & Transparent

The Federal hiring process is setup to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy And gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.

Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:

  • An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
  • An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
  • An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.

You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.

Legal and regulatory guidance

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/588818100. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.