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About the position:
This position will be assigned to the Lodging on Malmstrom AFB, MT.
This is a flexible position, guaranteed 0-40 hours per week. As a flexible employee, you are not eligible to earn leave or other NAF Benefits.
NAF Malmstrom AFB
- Receives and confirms room reservations by letter, telephone, email, or personal contact.
- Registers and assigns rooms to guests, makes and issues room keys, and may escort guests to rooms as needed.
- Ensures that only authorized patrons use government-sponsored quarters.
- Calculates and posts charges to patrons' accounts and balances totals with control records.
- Accepts payment, makes change, and presents departing guests checkout statements.
- Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report, and may prepare consolidated daily activity report.
- Maintains current checkout list.
- Maintains and sells sundry sales items to patrons.
- Maintains a professional appearance and demeanor at all times.
- Ensures required information is received from guest and entered into guest folio.
- Prints backup reports from property management system.
- Ensures housekeeping status of rooms is updated.
- Records and notifies appropriate person/organization of maintenance problems reported by guests.
- Ensure front desk area and lobby remains clean.
- Process Night Audit procedures and close credit card machines nightly.
- Maintains the lost and found program.
- Ensures that customer service is the first priority.
Job family (Series)
Conditions Of Employment
- This position requires the incumbent to complete a background investigation with favorable results.
QualificationsWho May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 01/07/2021
Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference
In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.
Applicant must have experience in general clerical or cashier work of any kind in which the applicant has demonstrated ability to perform satisfactorily in handling multiple tasks and providing quality customer service. Experience must have demonstrated the ability to resolve common arithmetic problems, and to make change when receiving payment from customers. Must be able to read, speak, and write English. Must meet state and legal age requirement for sale of alcoholic beverages. Must be able to satisfactorily complete a National Agency Check with Inquiries (NACI).
Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution.
- Individual must fully meet qualification/eligibility/background requirements for this position
- Male applicants born after December 31, 1959 must be registered for Selective Service
- Direct deposit is required
- Satisfactorily complete an employment verification (E-Verify) check
- A probationary period may be required
- Pre-employment requirements must be satisfactorily met prior to Entrance on Duty (EOD)
- Payment of Permanent Change of Station (PCS) costs IS NOT authorized, based on a determination that a PCS move is not in the Government's interest.
- Multiple positions may be filled from this job opportunity announcement. And additional selections may also be made from this job opportunity announcement.
- Selection(s) are subject to restrictions resulting from hiring preferences and priority consideration eligible.
How You Will Be Evaluated
Your resume and supporting document will be evaluated against the qualifications of the position.
Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination has been made that you have inflated your responses to meet the position's qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.
You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.
To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.,) for professional and personal references on your resume.
Required documents may vary based on the eligibility you are claiming (i.e., applying as a Military Spouse Preference - MSP, applying as a veteran, applying as a current federal employees, applying as a displaced employee, etc.,). The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement:
Your resume may be submitted in any format and must support identified the general or specialized experience described in this announcement.
If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.
Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include:
- Cover Letter
- DD-214/ Statement of Service
- Diploma/ GED
- Disability Letter (VA)
- Other (1)
- Other (2)
- PCS Orders
- Professional Certification
- Proof of Marriage Status
- Separation Notice (RIF)
- SF-50/ Notification of Personnel Action
As described above, your complete application includes your resume, your responses to the online questionnaire, and supporting documents which prove your claimed eligibility. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.
NOTE: Documents submitted as part of the application package to include supplemental documents may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.
How to Apply
To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.
The complete application package must be submitted by 11:59 PM (EST) on 01/07/2021 to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJobs account to apply. If you do not have a USAJobs account, you will need to create one before beginning the application.
Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package and submit the application. You must re-select your resume and/or other documents from your USAJobs account and designate the document type when submitting your application. Failure to complete this portion will result in an incomplete application package and you will not be further considered for this vacancy.
It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.
Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant
To verify or check the status of your application, log into your USAJobs account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status
If you are unable to apply online, view the following link for information regarding Alternate Application Information (https://help.usastaffing.gov/apply/index.php?title=Alternate_Application_Information)
Agency contact information
Malmstrom NAF HR Office
AddressMalmstrom Sustainment Services Flight
341 FSS/FSMH, 7215 Goddard Drive, Bldg 1191 Room 105
Malmstrom AFB, MT 59402-5000
USThank you for considering employment with Air Force Services Non-Appropriated Funds (NAF)
Malmstrom AFB is located in Great Falls, Montana. As a new or existing NAF Federal Employee, you and your family may have access to excellent benefits such as DoD Health Insurance, Group Life Insurance, Accidental Death and Dismemberment Insurance, Flexible Benefits Plan, 401k Savings Plan, Retirement, and Holiday Pay. Employees also receive Annual, Sick, Administrative, and Family Friendly Leave.
NAF regular employees qualify for Career Broadening to enrich promotion opportunities, Non-Resident PME Courses, Career Vectoring, Leadership Training and Tuition Assistance. All NAF employees are eligible to receive incentive awards such as Performance Awards, On-The-Spot Cash Awards, and Time Off and Cash Awards
NAF employees have access to facilities on base, such as the library, auto shop, fitness Center, bowling alley, Community Center, and Outdoor Recreation to name a few.
Come work and play in beautiful Big Sky Country.
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Learn more about what it's like to work at Air Force Global Strike Command, what the agency does, and about the types of careers this agency offers.
If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.
Fair & Transparent
The Federal hiring process is setup to be fair and transparent. Please read the following guidance.
Equal Employment Opportunity Policy
The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy And gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Reasonable Accommodation Policy
Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.
Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:
- An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
- An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
- An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.
You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.
Legal and regulatory guidance
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/588249000. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.