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    This position reports directly to the Director of Information Technology and performs a variety of work including all aspects of IT system development/enhancements and maintenance of operations of workstations, servers, network, and security.

    Learn more about this agency


    Work is accomplished by this position and may be supported by other assigned staff and contractors who share responsibility for ensuring the work efforts achieve the outcome specified within the agency's business strategy, including appropriate strategic, life cycle management and capital IT investment plans.

    Major Duties

    • This position manages multiple IT initiatives of short- and long-term duration. The incumbent coordinates, communicates, integrates and is accountable for the overall success of each project, ensuring alignment with critical agency priorities. Work includes creating and following project plans including project selection, prioritization, evaluation and monitoring, cost schedule management, risk management, quality management and resource allocations.
    • Implements IT projects and works with other IT staff (ARC employee and/or contractors). Work is primarily concentrated in IT system administration and management, IT project development, and IT security.
    • Implements and ensures compliance with plans, policies, standards, infrastructures, and architectures that establish the framework for the management of IT programs.
    • Analyzes, plans, designs, documents, assesses, and manages the IT enterprise structural framework to align IT systems with the mission, goals, and business processes of the organization.
    • In conjunction with IT Director, plans, develops, implements, and maintains programs, polices, and procedures to protect the integrity and confidentiality of systems, networks, and data.
    • Installs, configures, and maintains the operating systems environment, including systems servers and operating systems software on which applications programs run.
    • Tests, installs, configures, and maintains networks including hardware (servers, firewall, switches, and routers) and software that permit the sharing and transmission of information.
    • Consults with database development and administration for critical agency programs and grants management to ensure availability of data storage and retrieval without data loss. Oversees the development of standards for the handling of data.
    • Ensures defined uptime and secure access to services that permit the publication and transmission of information about agency programs to internal and external audiences.
    • Provides systems administration support; installs, configures, troubleshoots, and maintains hardware and software to ensure the availability and functionality of systems.
    • Provides helpdesk support and response, including ongoing technical support to customers who need advice, assistance, and training in applying hardware and software systems.
    • Works with the Director of IT to evaluate IT program needs and effectiveness for internal and external users of the system. Works with other divisions to ensure their needs are being met by the system configuration.
    • Ensures cybersecurity protocols are in place to prevent loss of data and intrusions into the ARC network and system. Recommends to the Director applications and access to the internal network and ensures that links to other systems are evaluated for cybersecurity and data protection.
    • Ensures that procurement of software licenses, services, equipment, and supplies required for Commission information systems are current and compatible with the enterprise architecture.

    Travel Required

    Occasional travel - Up to 10%.

    Supervisory status


    Promotion Potential

    14 - NF-14.

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    Conditions Of Employment

    Prior to hire, the selectee must successfully complete and maintain a background check/investigation.

    U.S. Citizenship.

    Ability to travel (up to 10%).

    Management may select at either/any of the grade levels announced.


    Understanding of the mission of ARC and programs and ability to stay up to date, applying information to ARC's IT infrastructure and architecture.

    Demonstrated professional demeanor with complete respect for sensitive data, discretion, and a customer service perspective.

    Strong business acumen skills.

    Ability to apply IT concepts, principles, methods, and practices.

    Relevant IT experience in Federal and non-federal environments.

    Experience with:
    • Microsoft Azure AD and serverless environment management;
    • cloud based technology and methodology;
    • performance management/measurement methods, tools, and techniques;
    • systems testing and evaluation principles, methods, and tools;
    • requirement analysis principles and methods;
    • IT security principles and methods and DLP;
    • COTS products and components;
    • internet technologies to analyze the Internet potential of systems, networks, and data;
    • acquisition management policies and procedures related to IT products;
    • project management principles and methods including the ability to prioritize work;
    • ability to provide advice and guidance on a wide range and variety of complex IT issues;
    • interrelationships of multiple IT specialties;
    • skill in interpreting IT policies, standards, and guidelines;
    • ability to conduct analyses and recommend resolution of complex issues affecting the specialty area including applying new developments to previously unresolved problems;
    • ability to evaluate and recommend adoption of new or enhanced approaches to delivering IT services, including cost benefit analysis;
    • skill in testing and optimizing the functionality of systems, networks, and data;
    • ability to develop and interpret policies, procedures, and strategies governing the planning and delivery of services throughout the agency;
    • ability to provide expert technical advice, guidance, and recommendations to management and other technical specialists on critical IT issues;
    • skill in evaluating proposals for the acquisition of IT products or services relevant to the organization and business need;


    A Bachelor's degree or higher degree in a related field, preferred.

    Additional information

    ARC is an equal employment opportunity employer and endeavors to make reasonable accommodations to the known physical or mental limitations of qualified applicants with a disability unless the accommodation would impose an undue hardship on the operation of ARC's business. If an applicant believes he or she requires such assistance to complete the application or to participate in an interview, he or she should contact Allison Thiriez. If an applicant has any questions or concerns, he or she should reach out to Allison Thiriez at 202.884.7712 or at hr@arc.gov.

    How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications of the position. Describe your relevant experience in clear and specific terms. A review of your resume, supporting document such as cover letter, and responses to questions will be used to determine if you meet the qualification requirements for the position.

    If you are referred for consideration, you may be asked to submit additional job-related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

    Background checks and security clearance

    Security clearance


    Drug test required


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    Required Documents

    Resume, cover letter, and responses to questions listed in the online application form.

    Other supporting documentation, if applicable.

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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    How to Apply

    Agency contact information

    Allison Thiriez


    Suite 700
    Washington, DC 20009
    Learn more about this agency

    The Appalachian Regional Commission (ARC) is an economic development agency of the federal government and 13 state governments focusing on 420 counties across the Appalachian Region. ARC's mission is to innovate, partner, and invest to build community capacity and strengthen economic growth in Appalachia to help the Region achieve socioeconomic parity with the nation. https://www.arc.gov/index.asp.

    Next steps

    Once your information is received, you will be sent an automated email reply to let you know we have received your submission. Your resume will be reviewed by the recruiter and/or the hiring manager with the vacancy. You will only hear from Human Resources or the hiring manager if we have questions or are interested in a phone screen or in-person interview. Due to the high volume of resumes we receive, it is not possible to respond individually to all applicants.

Fair & Transparent

The Federal hiring process is setup to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy And gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.

Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:

  • An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
  • An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
  • An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.

You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.

Legal and regulatory guidance

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/564978900. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.