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    Duties

    Summary

    The Taxpayer Advocate Service is an independent organization within the IRS.  The TAS mission is to assist taxpayers in resolving their problems with the IRS (Case Advocacy), and to identify and propose administrative and legislative solutions to mitigate those problems (Systemic Advocacy).

    See Additional Information for Locations.

    Learn more about this agency

    Responsibilities

    WHAT DOES A MANAGEMENT AND PROGRAM ANALYST (CONGRESSIONAL AFFAIRS) DO? As a Senior Management and Program Analyst, you will serve in the role of Advisor on matters and/or issues related directly to the Taxpayer Advocate Service function. You will be responsible for general management and executive direction within the program and functional areas of Communications & Liaison and Labor Relations. You will be responsible for high level, cross-functional projects, often of a confidential nature. These projects may include the development of broad policy and operational objectives as they relate to the function, which often require integrating and/or coordinating efforts and activities across organizational lines, including the Office of the National Taxpayer Advocate, other Operating Divisions, and functional organizations. This position is under the general administrative direction of Communications & Liaison under the National Taxpayer Advocate, and as such you will be expected to have great familiarity with the Taxpayer Advocate function, its mission and the work performed in support of this mission.

    As a Management and Program Analyst (Congressional Affairs) you will:

    • Meets with top-level managers and executives within the Service to define the overall goals and objectives of the project.
    • Prepares action plans and schedules for various phases of project accomplishment, both short and long-range; ensures that plans are consistent with Departmental and Service goals, schedules, and policies.
    • Establishes a system to review, control, and report on project status; Plans, coordinates, and establishes operating methods and procedures for accomplishment of project mission; as needed, directs the development and accomplishment of employee training relating to the project.
    • Directs, coordinates, and integrates the work of employees who are assigned to the project either full or part-time. Reviews the work of project participants for adherence to established policies and to ensure compatibility and consistency in meeting overall project objectives.
    • Monitors project status and adjusts work plans, schedules, and assignments for project accomplishment.
    • Conducts in-depth analyses of project data, requirements, and impact; identifies problem areas and determines how to resolve them.
    • Manages project resources to meet goals and objectives. As needed, recommends adjustment of resources.
    • Prepares agency directives, IRM issuances, memoranda, Service-wide policy statements, and other written guidelines and recommendations relating to the project.
    • Conducts briefings and prepares comprehensive reports to keep top-level managers and executives advised of project plans and progress and to communicate findings and recommendations.
    • Coordinates national and international meetings and conferences including Members of Congress, dignitaries of foreign governments and other domestic and international leaders
    • Manages all outreach programs across the Taxpayer Advocate Service to external stakeholders and customers, public organizations, not-for-profits, Returns Preparer Organizations
    • Advises on media outreach and strategy for the Local Taxpayer Advocate offices.

    WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov

    Travel Required

    Occasional travel - 1 to 5 nights per month.

    Supervisory status

    No

    Promotion Potential

    15

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    Requirements

    Conditions Of Employment

    • Click "Print Preview" to review the entire announcement before applying.
    • Refer to Other Information
    • Must be a U.S. Citizen or National
    • IRS Employees with Career or Career Conditional Appointments

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    Qualifications

    You must meet the following requirements by the closing date of this announcement:

    GS-15 LEVEL:
    You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-14 grade level in the Federal service. Specialized experience must include experience which demonstrates expertise in Congressional structure, legislative processes and responsibilities of various government oversight organizations; Experience working with analysts, managers, key officials with the IRS, officials at high levels throughout the Department of the Treasury, officials of other agencies, Members and staffs of Congress, members of international governments, officials of private organizations (both domestic and international), professional or industry associations and public interest groups in formal and informal settings; Demonstrated project management experience dealing with executive level projects involving major programs of Internal Revenue Service that are Servicewide in scope and are of critical importance to the mission of the Service and the Taxpayer Advocate Service. The scope of the experience should also include writing and delivering high level briefings and comprehensive reports to top-level executives and external partners; Experience which demonstrates mastery of principles, methods, practices and techniques of communication to function as the technical authority; Experience developing communication plans encompassing both internal & external audiences and stakeholders, social media and/or congressional communication efforts.

    - The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis.
    - To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.

    In addition to the above requirements, you must meet the following, if applicable: You must have been at the GS-14 level for 52 weeks (time-in-grade requirement).

    Education

    Additional information

    1 Position is located in TAS, Communication, Stakeholder Liaison & Online Services (CSO) and may be filled in one of the following locations:  700 W Capitol, Little Rock, AR (AR0063); 1111 Constitution Ave NW, Washington, DC (DC0022); 401 W Peachtree, Atlanta, GA (GA0087); 575 N Pennsylvania, Indianapolis, IN (IN0133); 80 Daniel St, Portsmouth, NH (NH0036); 3651 S IH-35, Austin, TX (TX2038); 4050 Alpha Rd, Farmers Branch, TX (TX0302)

    POSITION DESCRIPTION: 91599
    A PM/C SharePoint site is available for IRS Employees at: https://organization.ds.irsnet.gov/sites/HCOETS/PMC/SPDLibrary/SitePages/Home.aspx

    CONDITIONS OF EMPLOYMENT:

    • We may select from this announcement or any other source to fill one or more vacancies.
    • This is a non-bargaining unit position.
    • Alternative work schedule, staggered work hours or telework may be available.
    • Tour of Duty: Monday - Friday 8:00 a.m. - 4:30 p.m.
    • File a Confidential Financial Disclosure Report within 30 days of selection and annually from then on.
    • If you are an IRS/Treasury employee eligible for consideration under the Career Transition Assistance Plan (CTAP), you must submit proof of eligibility by 11:59 PM ET on the closing date of this announcement.  If you have any questions concerning your eligibility, please refer back to the CTAP Documentation link in the vacancy under How You Will Be Evaluated.

    How You Will Be Evaluated

    Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a “not qualified” determination.

    Rating:
    Your application will be evaluated on the competencies of the position to be filled per the IRS Merit Promotion Plan in the following areas: Customer Service, Decision Making, Influencing/Negotiating, Interpersonal Skills, Oral Communication/Speaking, Organizational Awareness, Problem Solving, Self-Management, Technical Competence, Writing. Your application will also be rated and ranked among others, based on your responses to the online questions, regarding your experience, education, training, performance appraisals and awards relevant to the duties of this position. IRS employees may obtain most recent awards listing at https://persinfo.web.irs.gov/. Your rating may be lowered, if your responses to the online questions are not supported by the education and/or experience described in your application.

    Referral:
    You will be assigned to one of three quality groups. Each group represents a quality level (i.e., Superior/Best Qualified, Highly Qualified, Qualified). Candidates will be considered in quality group order. If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. You may be required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring polices). We will not reimburse costs related to the interview such as travel to and from the interview site. If you are a displaced or surplus Treasury employee eligible for the Career Transition Assistance Plan (CTAP), you must receive a score of HIGHLY QUALIFIED or better to be rated as well qualified to receive special selection priority.


    To preview questions please click here.

    Background checks and security clearance

    Security clearance

    Not Required

    Drug test required

    No

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    Required Documents

    A complete application includes 1. A resume, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you will not be considered for this position (or may not receive the special consideration for which you may be eligible).

    All applicants
    are required to submit a resume either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional). To receive full credit for relevant experience, please list the month/year and number of hours worked for experience listed on your resume. We suggest that you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions. Please view Resume Tips

    Career Transition Assistance Plan (CTAP) DOCUMENTATION:
    If you are a displaced or surplus Treasury employee, click CTAP for eligibility and a detailed list of required documents. IRS CTAP eligibles can apply for jobs within and outside the commuting area.

    IRS Reassignment Preference Program (RPP):
    You must meet the requirements in your RPP notice. Submit a copy of your RPP Notice along with a copy of your most recent annual performance appraisal. Your performance appraisal must have a fully successful or higher overall rating.

    PERFORMANCE APPRAISAL/AWARDS:
    Submit a copy of your most recent completed performance appraisal.

    IRS employees:
    If a revalidated appraisal is used for merit promotion, the supervisor must prepare a narrative for each critical job element that does not have a narrative describing the performance in the appraisal period covered by the rating. Note: If you are a manager or management official, your most recent annual performance appraisal must be used for the overall rating identified.

    EDUCATION DOCUMENTATION:
    If you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. If the position has specific education requirements and you are currently (or have previously been) in the Federal job series to be filled, there is no need to submit a transcript or equivalent at this time. An official transcript will be required if you are selected. A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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    Benefits

    A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

    As a current employee, you know the great benefits we offer. Should you have any questions about benefits, please contact the Employee Resource Center (ERC) at 1-866-743-5748 option #1 for ERC.

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

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    How to Apply

    The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date.

    Treasury believes in a working environment that supports inclusion; please view our reasonable accommodation policies and procedures at http://jobs.irs.gov/seasonal/reasonable-accommodation.html We will provide reasonable accommodation to applicants with disabilities on a case-by-case basis. Please contact TAS.Hiring@irs.gov if you require this for any part of the application and hiring process.

    • To begin, either click the “Create a New Account” button and follow the prompts to register or if you previously registered, click the "Apply Online" button and follow the prompts.
    • You will be re-directed to Treasury’s CareerConnector system to complete your application process; answer the online questions, and submit all required documents. (To submit supporting documents, click one of the available options; Upload; Fax; or Reuse existing documents. To protect your privacy, we suggest you first remove your SSN). Also, go to “My Account” to view and update your information, as necessary.
    • To complete, you must click the “Submit Application” button located at the bottom of the “Application Review” page.
    • To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received.
    • To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.

      If you are experiencing system issues with your application, please contact the CareerConnector Help Desk at careerconnectorhelp@treasury.gov and/or the USAJOBS Help Desk.

    Agency contact information

    IRS Jobs Online Help Desk

    Address

    INTERNAL REVENUE SERVICE
    5333 Getwell Rd
    Memphis, Tennessee 38118
    United States
    Learn more about this agency

    WHY IS THE IRS A GREAT PLACE TO WORK? As an IRS employee, you will feel proud knowing you helped make America stronger while working at one of the world’s biggest financial institutions. You will be part of an organization that collects over $2 trillion in revenue and processes over 200 million tax returns annually. We are proud of how we apply the tax law with integrity and fairness to all.

    The IRS hires talented and dedicated individuals from many backgrounds, including accounting, business, finance, law enforcement and information technology. You will be challenged and supported on a daily basis. Whether you are just starting out or looking for a new opportunity, consider an IRS career.

    Next steps

    You may check the status of your application for this position at any time by logging onto the USAJOBS “My Account” tab and clicking on “Application Status.” For a more detailed update of your application status, you may click on “more information.”

    Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.

Fair & Transparent

The Federal hiring process is setup to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy And gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.

Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:

  • An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
  • An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
  • An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.

You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.

Legal and regulatory guidance

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/553045700. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.