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    Duties

    Summary

    The Taxpayer Advocate Service is an independent organization within the IRS.  The TAS mission is to assist taxpayers in resolving their problems with the IRS (Case Advocacy), and to identify and propose administrative and legislative solutions to mitigate those problems (Systemic Advocacy).

    See Additional Information for Locations.

    Learn more about this agency

    Responsibilities

    WHAT DOES A PROGRAM ANALYST DO? As a Program Analyst, you will be responsible for reviewing, analyzing and assessing LITC grant applicant’s or LITC grantee’s program plan and budget for compliance with guidelines set forth. The analyst may also work with the Payment Management System, Grant Solutions and other grant management oversight and reporting systems to assist with grantee oversight and assistance. The analyst may work alongside other LITC employees and management on studies/projects monitoring LITC grantees.

    As a Program Analyst, you will:

    • Represent the LITC program for which you are responsible in the performance of a variety of assignments and contacts with representatives of other Government agencies and clinical programs;
    • Serve as a liaison between the LITC Program Office staff and assigned clinics;
    • Ensure understanding and consideration of the National Taxpayer Advocate policy and views as implemented by the LITC Program Office as well as your assigned clinics' perspective in interactions at various levels;
    • Actively assist in the implementation of the LITC Program Office’s administrative, management and technical decisions and ensure accomplishment of the desired results;
    • Analyze proposals directed to your assigned program for approval, design or review, and develop recommendations for consideration and action as well as alternate proposals;
    • Perform independently, or provide leadership to ad-hoc groups, in the conduct of special studies, investigations, or projects;
    • Collect, analyze and consolidate data and status reports to determine impact on resources, effectiveness, and compliance with established goals and objectives;
    • Manage the full range of technical, operational, and administrative issues that exist within clinic operations including supervising, guiding, coordinating, planning, developing, and implementing effective resolutions and/or corrective measures;
    • Analyze program areas to discern trends in LITC program delivery, to measure effectiveness in meeting baseline, or to determine the degree to which program goals support strategic initiatives;
    • Review and assess the impact of new regulations relative to your assigned programs or systems on the clinics processes or systems;
    • Direct and conduct on-site visits to clinics to evaluate effectiveness and review compliance with LITC program goals and objectives, and applicable regulations and statutes. Identify complex procedural or systemic issues impacting clinical operations;
    • Negotiate the implementation of recommendations or corrective actions to those issues.

    WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov

    Travel Required

    Occasional travel - 1 to 5 nights per month.

    Supervisory status

    No

    Promotion Potential

    14

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    Requirements

    Conditions Of Employment

    • Refer to Other Information.
    • Click "Print Preview" to review the entire announcement before applying.
    • Must be a U.S. Citizen or National
    • IRS Employees with Career or Career Conditional Appointments

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    Qualifications

    You must meet the following requirements by the closing date of this announcement.  

    GS-14 LEVEL: To be eligible for this position, you must have at least one year of specialized experience equivalent to the next lower grade level in the Federal Government. To be qualifying, your experience must include application of a wide range of analytical and evaluative methods and techniques, qualitative and quantitative, sufficient to accomplish complex projects or studies broad in scope and impact. You must also have experience applying a full range of Federal laws, policies, regulations, and precedents applicable to the segment(s) of the Service's program affected by the assigned project or study; Experience with on the job application of management principles and processes to perform project management duties and also to effectively coordinate and integrate project objectives and recommendations; Experience collaborating with others and maintaining effective professional relationships with all parties, communicating effectively both orally and in writing. 

    In addition to the above qualifications, specialized experience includes working with Low Income Taxpayer Clinics (LITCs), accounting or financial analysis or administering federal grants.


    -The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis.

    -To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.

    In addition to the above requirements, you must meet the following, if applicable:  You must have been at the GS-13 level for 52 weeks (time-in-grade requirement).

    Education

    Additional information

    2 Positions are located in Taxpayer Advocate Service, LITC Program Office, Clinic Advocacy Group and may be filled in any of the following locations:

    1301 Clay St, Oakland, CA (CA0281); 5045 E Butler, Fresno, CA (CA4664); 55 S Market St, San Jose, CA (CA6116); 1111 Constitution Ave NW, Washington, DC (DC0022); 210 Walnut St, Des Moines, IA (IA0112); 230 S Dearborn St, Chicago, IL (IL0236); 575 N Pennsylvania, Indianapolis, IN (IN0133); 300 Madison Ave, Covington, KY (KY3005); 500 Woodward Ave, Detroit, MI (MI3044); 290 Bwy - Foley Square, New York, NY (NY0350); 1040 Waverly Ave, Holtsville, NY (NY0376); 100 Myrtle Ave, Brooklyn, NY (NY7288); 550 Main St, Cincinnati, OH (OH0189); 1240 E Ninth St, Cleveland, OH (OH0192); 5333 Getwell Rd, Memphis, TN (TN0005); 801 Broadway, Nashville, TN (TN0052); 400 N Eighth St, Richmond, VA (VA0088)

    POSITION DESCRIPTION: 92536
    A PM/C SharePoint site is available for IRS Employees at: https://organization.ds.irsnet.gov/sites/HCOETS/PMC/SPDLibrary/SitePages/Home.aspx

    CONDITIONS OF EMPLOYMENT:

    • We may select from this announcement or any other source to fill one or more vacancies.
    • This is a non-bargaining unit position.
    • Alternative work schedule, staggered work hours or telework may be available.
    • Tour of Duty: Monday - Friday 8:00 a.m. - 4:30 p.m.
    • Must meet IRS telework eligibility requirements.
    • If you are an IRS/Treasury employee eligible for consideration under the Career Transition Assistance Plan (CTAP), you must submit proof of eligibility by 11:59 PM ET on the closing date of this announcement.  If you have any questions concerning your eligibility, please refer back to the CTAP Documentation link in the vacancy under How You Will Be Evaluated.

    How You Will Be Evaluated

    Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a “not qualified” determination.

    Rating:
    Your application will be evaluated on the competencies of the position to be filled per the IRS Merit Promotion Plan in the following areas: Project Management, Problem Solving/Decision Making/Reasoning, Oral Communication, Written Communications. Your application will also be rated and ranked among others, based on your responses to the online questions, regarding your experience, education, training, performance appraisals and awards relevant to the duties of this position. IRS employees may obtain most recent awards listing at https://persinfo.web.irs.gov/. Your rating may be lowered, if your responses to the online questions are not supported by the education and/or experience described in your application.

    Referral:
    You will be assigned to one of three quality groups. Each group represents a quality level (i.e., Superior/Best Qualified, Highly Qualified, Qualified). Candidates will be considered in quality group order. If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. You may be required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring polices). We will not reimburse costs related to the interview such as travel to and from the interview site. If you are a displaced or surplus Treasury employee eligible for the Career Transition Assistance Plan (CTAP), you must receive a score of HIGHLY QUALIFIED or better to be rated as well qualified to receive special selection priority.


    To preview questions please click here.

    Background checks and security clearance

    Security clearance

    Not Required

    Drug test required

    No

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    Required Documents

    A complete application includes 1. A resume, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you will not be considered for this position (or may not receive the special consideration for which you may be eligible).

    All applicants are required to submit a resume either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional). To receive full credit for relevant experience, please list the month/year and number of hours worked for experience listed on your resume. We suggest that you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions. Please view Resume Tips

    Career Transition Assistance Plan (CTAP) DOCUMENTATION
    If you are a displaced or surplus Treasury employee, click CTAP for eligibility and a detailed list of required documents. IRS CTAP eligibles can apply for jobs within and outside the commuting area.

    IRS Reassignment Preference Program (RPP)
    You must meet the requirements in your RPP notice. Submit a copy of your RPP Notice along with a copy of your most recent annual performance appraisal. Your performance appraisal must have a fully successful or higher overall rating.

    PERFORMANCE APPRAISAL/AWARDS
    Submit a copy of your most recent completed performance appraisal.

    IRS employees:
    if a revalidated appraisal is used for merit promotion, the supervisor must prepare a narrative for each critical job element that does not have a narrative describing the performance in the appraisal period covered by the rating. Note: If you are a manager or management official, your most recent annual performance appraisal must be used for the overall rating identified.

    EDUCATION DOCUMENTATION
    If you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. If the position has specific education requirements and you are currently (or have previously been) in the Federal job series to be filled, there is no need to submit a transcript or equivalent at this time.

    An official transcript will be required if you are selected.
    A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page
    If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.  

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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    Benefits

    A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

    As a current employee, you know the great benefits we offer. Should you have any questions about benefits, please contact the Employee Resource Center (ERC) at 1-866-743-5748 option #1 for ERC.

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

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    How to Apply

    The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date.

    Treasury believes in a working environment that supports inclusion; please view our reasonable accommodation policies and procedures at https://jobs.irs.gov/seasonal/reasonable-accommodation.html. We will provide reasonable accommodation to applicants with disabilities on a case-by-case basis. Please contact TAS.Hiring@irs.gov if you require this for any part of the application and hiring process.

    To begin, either click the “Create a New Account” button and follow the prompts to register or if you previously registered, click the "Apply Online" button and follow the prompts.

    • You will be re-directed to Treasury’s CareerConnector system to complete your application process; answer the online questions and submit all required documents. (To submit supporting documents, click one of the available options; Upload; Fax; or Reuse existing documents. To protect your privacy, we suggest you first remove your SSN). Also, go to “My Account” to view and update your information, as necessary.
    • To complete, you must click the “Finish” button located at the bottom of the “Application Review” page.
    • To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received.
    • To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.

    If you are experiencing system issues with your application, please contact the CareerConnector Help Desk at careerconnectorhelp@treasury.gov  and/or the USAJOBS Help Desk.

    Agency contact information

    IRS Job Online Help Desk

    Address

    INTERNAL REVENUE SERVICE
    5333 Getwell Rd
    Memphis, Tennessee 38118
    United States
    Learn more about this agency

    WHY IS THE IRS A GREAT PLACE TO WORK?  As an IRS employee, you will feel proud knowing you helped make America stronger while working at one of the world’s biggest financial institutions. You will be part of an organization that collects over $2 trillion in revenue and processes over 200 million tax returns annually. We are proud of how we apply the tax law with integrity and fairness to all.  We hire talented and dedicated individuals from many backgrounds, including accounting, business, finance, law enforcement and information technology. You will be challenged and supported on a daily basis. Whether you are just starting out or looking for a new opportunity, consider an IRS career.

    Next steps

    You may check the status of your application for this position at any time by logging onto the USAJOBS “My Account” tab and clicking on “Application Status.” For a more detailed update of your application status, you may click on “more information.”
    Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.

Fair & Transparent

The Federal hiring process is setup to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy And gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.

Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:

  • An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
  • An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
  • An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.

You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.

Legal and regulatory guidance

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/553045500. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.