This position will be located in the Intake and Portfolio Management Staff Office, APS-010.Learn more about this agency
Members of the Intake and Portfolio Management Staff Office serve as the front door for all external stakeholder requests. This team is responsible for gathering, recording and tracking stakeholder requests coming into AIT and routing requests appropriately for rapid fulfillment. The AIT Intake process is supported by four cross-functional groups within AIT: Triage Team, Discovery, Intake Coordination, and Resourcing. APS-10 provides executive level metrics and dashboards to AIT leadership on incoming requests from stakeholders. APS-10 is responsible for coordinating and facilitating periodic reviews with stakeholders. APS-10 works collaboratively with the AIT verticals to develop executive level briefings, Portfolio Reviews, for stakeholder organizations focused on their current business needs, active projects, application portfolio, and security posture. Portfolio reviews are used to highlight upcoming AIT initiatives, and addresses questions and concerns from the stakeholder LOB.
As the Manager of the Staff Office, you will serve as a first line supervisor at the organization/unit level; assigning work, setting priorities, and reviewing and evaluating work and performance of subordinates; approving leave; Coaching and developing employees; recommending corrective or disciplinary actions; Assisting in budget planning and projecting short-term needs; Managing projects within assigned resources; Resolving routine problems that typically impact the objectives of the organizational unit; when required, coordinating with customers outside the immediate organization.
This position requires an experienced leader with the skills necessary to interact with senior executives. This position oversees all new work coming into the AIT organization from external customers. Customer issues get elevated to the executive level very quickly. The Staff Office Manager must keep a pulse on issues and be at the ready to respond expeditiously or elevate to IT management if necessary. The Staff Office Manager will be responsible for briefing AIT senior leadership on all new requests on a weekly basis at the Deputy Director meetings, and the IT Management Team, if required. The following is a list of specific roles & responsibilities of the Staff Office Manager:
- Oversees all new Intake requests and ensures those requests are moving through the Intake Process without delay.
- Escalates Intake requests to management that need special handling or attention.
- Works closely with the Managers of the Business Partnership Managers (BPMs) to ensure Intake requests contain complete information. Coordinate through the BPMs back with the customers when additional details are required.
- Oversees the Portfolio Review process, collaborating with other AIT verticals to ensure the presentations contain accurate information, and the appropriate level of detail for the FAA business units.
- Briefs the AIT Deputy Directors on all new Intake requests on a weekly basis and then provides management guidance on all Intake request to the downstream teams in the Intake process.
Occasional travel - The job may require travel from time- to-time, but not on a regular basis. The travel may be for training or other work-related duties.
Job family (Series)
Conditions Of Employment
- US Citizenship is required.
- Selective Service Registration is required for males born after 12/31/1959.
- Must submit an SF50 (See Required Documents)
To view the complete qualifications standard, applicants should reference-U.S. Office of Personnel Management Group Coverage Qualification Standard for Information Technology (IT) Management Series, 2210:
To qualify for this position you must demonstrate in your application that you possess at least one year of specialized experience equivalent to FV-J, FG/GS-14 in the Federal Service. Specialized experience is experience that has equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of the position.
Specialized experience may include but not limited to: Experience serving as principal advisor to FAA executives and senior IT management on all matters related to external stakeholder requests.
Qualifications must be met by the closing date of this vacancy announcement.
Applicants should include examples of specialized experience in their Work History.
EducationPreview Job Questionnaire
Make sure your Resume includes detailed information to support your qualifications and answers to the job questionnaire.
We may use this vacancy to fill other similar vacant positions.
Position may be subject to a background investigation.
A one-year probationary period may be required.
The person selected for this position may be required to file a financial disclosure statement within 30 days of entry on duty. FAA policy limits certain outside employment and financial investments in aviation-related companies.
As a part of the Federal-Wide Hiring Reform Initiative (streamlining the hiring process), the FAA is committed to eliminating the use of the Knowledge, Skills and Ability (KSA) narratives from the initial application in the hiring process for all announcements. Therefore, as an applicant for this announcement, you are NOT required to provide a narrative response in the text box listed below each KSA.
In lieu of providing a KSA narrative response in the text box listed below each Leadership and Management Dimensions, in your work history, please include information that provides specific examples of how you meet the response level or answer you chose for each KSA. Your work history examples should be specific and clearly reflect the highest level of ability. Your KSA answers will be evaluated further to validate whether the level that you selected is appropriate based on the work history and experience you provided. Your answers may be adjusted by a Human Resource Specialist as appropriate.
Eligible applicants meeting the minimum qualification requirements and selective factor(s), if applicable, may be further evaluated on the Leadership and Management Dimensions; or Other Factors listed in the announcement. Based on this evaluation, applicants will be placed in one of the following categories: score order, category grouping, or alphabetical order and referred to the selecting official for consideration.
Some, all or none of the applicants may be interviewed.
Employee MUST submit their most recent SF-50, Notification of Personnel Action.
This is a temporary appointment not to exceed six (6) months.
This position may be made permanent without further completion.
This temporary appointment may be terminated at any time at the discretion of management.
This is not a bargaining unit position.
Links to Important Information: Locality Pay , COLA
How You Will Be Evaluated
IMPORTANT: Applicants may be rated on the extent and quality of experience, education, and training relevant to the duties of the position(s). All answers provided in the on-line process must be substantiated. Ensure that your application package/resume supports your responses.
Background checks and security clearance
Drug test required
SF-50, NOTIFICATION OF PERSONNEL ACTION. (See Below)
Your SF-50 may be faxed to 609-485-8995 on or before the closing date of this vacancy announcement. Applicants must reference the announcement number on their faxed documents.
If you are an FAA employee, you MUST provide a copy of your SF-50 (Notification of Personnel Action) containing information in Blocks 15, 17, 18, 19, 22, and 24 so it can be used to verify your position title, series, grade, tenure, and organization of record by the closing date of the announcement. You may fax your SF-50 or upload it into the on-line application. If faxing the SF-50, please ensure you include the vacancy announcement number on the faxed copy.
If you are an FAA employee, you can access and print your SF-50 from the eOPF system https://eopf.opm.gov/dot/.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How to Apply
You must apply online to receive consideration. Your application must have a status of "Received" by 11:59 PM Eastern Time on the Close Date for it to be accepted. If you are applying for positions associated with FAA registers, your application must have a status of "Received" each time a referral list is created in order to receive consideration for positions associated with register.
IN DESCRIBING YOUR WORK EXPERIENCE AND/OR EDUCATION, PLEASE BE CLEAR AND SPECIFIC REGARDING YOUR EXPERIENCE OR EDUCATION.
We strongly encourage applicants to utilize the USAJOBS resume builder in the creation of resumes.
Please ensure EACH work history includes ALL of the following information:
- Job Title (include series and grade if Federal Job)
- Duties (be specific in describing your duties)
- Employer's name and address
- Supervisor name and phone number
- Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008)
- Full-time or part-time status (include hours worked per week)
Determining length of General or Specialized Experience is dependent on the above information and failure to provide ALL of this information may result in a finding of ineligible.
You may upload completed documents to your USAJOBS Account. This will provide you the opportunity to utilize the uploaded information again when applying for future vacancies. Please see this guide, Document Upload Guide, for more information on uploading and re-using the documents in your applications.
Agency contact information
AddressFederal Aviation Administration
ACT Regional HR Services Division
Atlantic City International Airport, Bldg. 300
Atlantic City, NJ 08405
Thanks to the work of the Federal Aviation Administration (FAA), over the past 50 years, aviation has become central to the way we live and do business, linking people from coast to coast and connecting America to the world. In fact, FAA has created the safest, most reliable, most efficient, and most productive air transportation system in the world.
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Candidates for FAA positions are evaluated using our Automated Vacancy Information Access Tool for Online Referral (AVIATOR) system. AVIATOR compares your skills and experience as described in your application with the requirements of the position. If you are found to be an eligible, highly-qualified candidate, you will be referred to the selecting official for further consideration. (In some cases, individuals with priority for special consideration must be considered and selected before other candidates.) Whether or not you are contacted for an interview depends upon the location of the position and the judgment of the selecting official.
Important - If you make any change to your application, you must resubmit it. If you change your application and do not resubmit it, your changes will not be considered part of your application package, and your previous application will be considered.
All qualified applicants will be considered regardless of political affiliation, race, color, religion, national origin, gender, sexual orientation, marital status, age, disability, or other non-merit factors. DOT provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency contact listed in the Agency Contact Information section of this announcement or the hiring manager. An employee with a disability must notify the decision-maker of the accommodation request. Job applicants and employees are required to follow up oral requests in writing. Decisions on granting reasonable accommodation will be made on a case-by-case basis. Additional information on reasonable accommodations procedures or on EEO Programs is available on Office of Civil Rights (ACR) or by contacting the local FAA Civil Rights Office.
Fair & Transparent
The Federal hiring process is setup to be fair and transparent. Please read the following guidance.
Equal Employment Opportunity Policy
The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy And gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Reasonable Accommodation Policy
Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.
Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:
- An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
- An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
- An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.
You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.
Legal and regulatory guidance
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/552082600. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.