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    Duties

    Summary

    Park Guides greet visitors to educate and inform them in our National Parks. Work can include providing information on natural, cultural, or historical resources. Likely entry on duty: March-July 2020.

    Open to the first 1065 applicants.

    Applications must be submitted by 11:59 (EST) on 11/08/2019 to be considered.

    Click here for the OPM Salaries and Wages.

    For more park(s) information, select "Learn more about this agency" below:

    Learn more about this agency

    Responsibilities

    Staff information counter in a visitor center, answering questions on a variety of subjects, guiding small groups and providing services to visitors. Present limited and repetitive pre-established talks including introductions to films, map talks, and static exhibit interpretation. Orient hikers to conditions and equipment needs. Interpret park values for visitors with varying interests and backgrounds.

    Additional duties for GS-4: Performs duties including programs that contain live demonstrations and/or audio-visual devices. Guide small parties (up to 20 people) on short walks. Some park locations issue backcountry camping permits and provide backcountry camping information.

    Additional duties for GS-5: Performs duties including programs that require application of broad subject-matter knowledge of the park. Guide large groups (up to 50 people) on longer walks or programs. Provide a wide range of services to park visitors. Orient and explain current park events and warn of safety hazards.

    Travel Required

    Occasional travel - You may be expected to travel for this position.

    Supervisory status

    No

    Promotion Potential

    None

  • Job family (Series)

    0090 Guide

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    Requirements

    Conditions Of Employment

    • U.S. Citizenship required.
    • Appointment subject to background investigation and favorable adjudication.
    • Males must meet Selective Service Registration Act requirement.
    • Selectee will be required to participate in the Direct Deposit Electronics Funds Transfer Program.
    • Occupancy of government quarters may be required.
    • Government housing may be available.
    • You may be required to wear a uniform and comply with the National Park Service uniform standards. A uniform allowance will be provided.
    • You may be required to work on-call, evenings, weekends, holidays, overtime and/or shift work.
    • You may be required to operate a government (or private) motor vehicle as part of your official duties. Prior to your first official motor vehicle operation, and again every year thereafter (or more frequently if management determines such need exists), you will be required to sign an affidavit certifying to your possession of a valid State issued driver's license that is current and has not been revoked, suspended, canceled, or otherwise disqualified in any way to prohibit your operation of a motor vehicle. You will also submit a photocopy of your valid State issued driver's license prior to your first official motor vehicle operation, and again every year, or more frequently if management determines such need exists. Lastly, you may be required to submit (within a State sealed envelope or submitted directly by the State authorities), and at your own expense, all certified driving records from all States that discloses all valid driver's licenses, whether current or past, possessed by you. Please indicate in your application whether you possess a valid State driver's license.

    Qualifications

    All qualifications must be met by the closing date of this announcement-11/08/2019 (unless otherwise stated in this vacancy announcement).

    To qualify for this position, you must demonstrate that you possess either the specialized experience or the education as described below. Equivalent combinations of experience and education may also be used to qualify.

    In order to qualify for this position at the GS-03 level, you must possess one of the following:

    A. Six (6) months of general experience. General experience is any type of work that demonstrates the applicant's ability to perform the work of the position, or (2) experience that provided a familiarity with the subject matter or processes of the broad subject area of the occupation. Examples of general experience include, but are not limited to, selling merchandise, collecting and accounting for fees or other monies, greeting visitors, disseminating information, providing directions, or other work which required dealing with people on a recurring basis; and that indicates the ability to acquire the knowledge and skills needed to perform the duties of this position. -OR- B. Successfully completed of 1 year of education above high school (30 semester hour or 45 quarter hours) that included at least 6 semester hours in courses such as American history, science, and/or public speaking. -OR- C. Equivalent combination of experience and education.

    In order to qualify for this position at the GS-04 level, you must possess one of the following:

    A. Six (6) months of general experience and six (6) months of specialized experience for a total of one year of experience. General experience is any type of work that demonstrates the applicant's ability to perform the work of the position, or (2) experience that provided a familiarity with the subject matter or processes of the broad subject area of the occupation. Examples of general experience include, but are not limited to, selling merchandise, collecting and accounting for fees or other monies, greeting visitors, disseminating information, providing directions, or other work which required dealing with people on a recurring basis; and that indicates the ability to acquire the knowledge and skills needed to perform the duties of this position. Specialized experience is experience that involved oral presentation of historical, scientific, or program information to groups; or developing and/or revising technical, historical, or scientific information for oral presentation to groups. Examples of specialized experience could include Park Guide or tour leader; naturalist; environmental educator or teacher; or other similar work. -OR- B. Successfully completed two years of study above high school (60 semester hours or 90 quarter hours) which included at least 12 semester hours in subjects such as American history, science and/or public speaking. -OR- C. Equivalent combination of experience and education.

    In order to qualify for this position at the GS-05 level, you must possess one of the following:

    A. One year of specialized experience equivalent to the GS-04 level. Specialized Experience is experience that involved oral presentation of historical, scientific, or program information to groups; or developing and/or revising technical, historical, or scientific information for oral presentation to groups. Examples of specialized experience could include Park Guide or tour leader; naturalist; environmental educator or teacher; or other similar work. -OR- B. Successfully completed four years of study above high school (120 semester hour or 180 quarter hours) leading to a bachelor's degree with courses related to the occupation, such as American history, science, public speaking, parks and recreation, education or communications. -OR - C. Equivalent combination of experience and education.

    If you want to be considered for the money handling preference/fee collection specialty you must support money handling experience in your resume.

    Credit will be given for all appropriate qualifying experience. To receive credit for experience, your resume MUST clearly indicate the nature of the duties and responsibilities for each position, starting and ending dates of employment (month/year), and the resume must reflect full and/or part-time or total number of hours worked (i.e., work 40+ hours a week, rather than indicating full-time). If part-time, the hours must be annotated to be able to pro-rate the amount qualified specialized experience.

    Credit for experience is given on a 40-hour workweek. Part-time experience is credited on a part-time ratio, i.e., working 20 hours per week for two months equals one month of experience. No additional credit is given for overtime.

    In describing the nature of your duties (your experience), please be clear and concise. We will not make assumptions regarding your experience.

    Qualifying experience may be obtained in the private or public sectors. The OPM Qualification Standards Handbook is available for review at: http://www.opm.gov/qualifications.

    ICTAP/CTAP Statement: Current surplus and current or former displaced Federal individuals who have special prior­ity selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) must be well qualified for the position to receive consideration for special priority selection. Well qualified means that the applicant meets the following: OPM qualification standards for the position; all selective placement factors, where applicable; special qualifying conditions that OPM has approved for the position, where applicable; is physically qualified with reasonable accommodation, where appropriate to satisfactorily perform the duties of the position upon entry; and is rated by the organization at least at the well qualified level on all competencies.

    Education

    To qualify based on education, you must submit a legible copy of transcripts from an accredited institution with your name, school name, credit hours, course level, major(s), and grade-point average or class ranking. Transcripts do not need to be official, but if you are selected for this position and you used your education to qualify, you must provide official transcripts before you begin work.

    If you are using education completed in foreign colleges or universities to meet qualification requirements, you must show that your education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university.

    Additional information

    This job opportunity announcement will be used to fill one or more additional selections at anytime without notification.

    Non-Competitive Rehire Eligibility: Effective May 26, 2018, please note that a temporary seasonal employee can only maintain their non-competitive rehire eligibility if they work no more than a combined total of 1,039 hours anywhere in the National Park Service (NPS) within their established service year. Accordingly, non-competitive rehire eligibility allows for re-appointment to the same position or another position appropriate for temporary appointment with the same qualification requirements (5 CFR 316.402[b][7]), based on series and grade, anywhere in the major subdivision (NPS).

    If you have held a temporary seasonal appointment in the past 12 months, and have already worked the maximum 1,039 hours during that period, you are still welcome to apply. However, please be aware that exceeding the limit of 1,039 hours in your established service year will result in the loss of your non-competitive rehire eligibility. The limit can be exceeded by working multiple temporary seasonal positions that result in a combined total greater than 1,039 hours. The limit also can be exceeded by working a single temporary seasonal appointment that exceeds 1,039 hours, unless granted an exception by OPM. Employment may be extended or terminated at any time due to fluctuations in funding levels, project needs, employee performance, or other considerations.

    PHYSICAL DEMANDS: Standing for long periods of time, walking for distances up to six miles daily, climbing and descending steep inclines, bending, and lifting moderately heavy items in a repetitive motion is required. Mental stress and physical fatigue occur due to high volume of personal contacts, occasional emergency responses, and repetitive nature of interpretive programs. Extreme physical exertion may be required while performing search and rescue, wildland fire fighting and other emergency response duties.

    WORK ENVIRONMENT: Work is performed indoors at the visitors center as well as in outdoor areas resulting in exposure to extreme temperatures, rain, snow, wind and direct sunlight.

    If you are unable to apply online or need to fax a document that you do not have in electronic form, view the following link for information regarding an Alternate Application. Click the following link for more information, https://help.usastaffing.gov/Apply/index.php?title=Alternate_Application_Information.

    How You Will Be Evaluated

    A review of your resume and supporting documentation will be made and compared against your responses to the Assessment Questionnaire to determine if you are qualified for this job. If your resume is incomplete or does not support the responses provided in the Assessment Questionnaire, or if you fail to submit all required documentation, you will be rated 'ineligible', 'not qualified', or your score will be adjusted accordingly. If a determination is made that you have inflated your qualifications or experience, you can lose consideration for this position. Please follow all instructions carefully; errors or omissions can affect your rating.

    Candidates will be rated and ranked using Category Rating procedures. These procedures place candidates with veteran's preference above non-preference eligibles within each category. Veterans with a service connected disability of at least 10 percent are listed in the highest quality category, except when the position being filled is scientific or professional at the GS-09 grade level or higher. Under Category Rating, candidates will be rated and ranked into one of three categories:

    • Best Qualified - applicants possessing experience that substantially exceeds the minimum qualifications of the position including all selective factors and are highly proficient in all requirements of the job and can perform effectively in the position
    • Well Qualified - applicants possessing experience that exceeds the minimum qualifications of the position including all selective factors and are proficient in most of the requirements of the job
    • Qualified - applicants possessing experience that meets the minimum qualifications of the position including all selective factors and are proficient in some, but not all of the requirements of the job.
    You will be evaluated on the following competencies:
    • Customer Service
    • Interpersonal Skills
    • Oral Communication

    Background checks and security clearance

    Security clearance

    Other

    Drug test required

    No

    Position sensitivity and risk

    Non-sensitive (NS)/Low Risk

    Trust determination process

    Suitability/Fitness

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    Required Documents

    ALL required documentation must be submitted to receive full consideration for eligibilities and veterans' preference selected.

    The following documents are required and must be submitted by 11:59 PM (EST) on 11/08/2019:

    1. Resume which includes a list of all significant jobs held and duties performed, dates specified in month and year format, and the resume must reflect full and/or part-time or total number of hours worked (i.e., work 40+ hours a week, rather than indicating full-time). If part-time, the hours must be annotated to be able to pro-rate the amount qualified specialized experience. If military or civilian, please include your rank and/or grade.
    2. A complete Occupational Questionnaire
    3. Other Supporting Documents, if applicable, such as:
      • Veterans Preference Documentation:
        • If you are a Discharged, Non-Disabled Veteran, you must submit a copy of your DD-214 showing character of discharge (Member 4 copy), or other Documentation of Service and Separation under Honorable Conditions, as listed on the SF15. If you don't have your DD-214, you may request it after discharge from the National Archives.
        • If you are a veteran within 120 days of discharge, you must submit signed documentation from the Armed Forces certifying: 1) your expected release/retirement from active duty, 2) under honorable conditions, 3) your pay grade/rank/rate at time of discharge, 4) dates of active duty service, 5) any campaign or expeditionary medals received, & 6) dated within 120 days of your separation.
        • If you are a Disabled Veteran, Purple Heart Recipient, or Mother or Spouse of a Disabled or Deceased Veteran, you must submit all additional proof required by the SF15, and if applicable, a completed SF15. You may request a copy of your Department of Veterans Affairs letter from www.ebenefits.va.gov or call 1-800-827-1000 to establish proof of disability.
    4. College transcripts, if qualifying based on education.
    5. Documentation for Interagency/Career Transition Assistance Plan consideration if you are a displaced Federal employee within the local commuting area. You must include: 1) Proof you are a displaced Federal employee, e.g., RIF Separation Notice, Notice of Proposed Removal, etc; 2) SF-50s (Notifications of Personnel Action) showing career/conditional tenure competitive status, promotion potential and duty location; and 3) your most recent performance appraisal. To exercise selection priority, displaced or surplus Federal employees must be rated well-qualified or above 85 on the rating criteria for this position.
    Do not submit photographs with your application package. Documents with photographs may not be seen by hiring officials - you must remove your image from any badges, licenses, etc.

    Do not upload Adobe portfolio documents. Adobe portfolio documents are not viewable by our agency's staffing offices.

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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    Benefits

    A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

    https://home.nps.gov/aboutus/benefits.htm

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

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    How to Apply

    To apply for this position: You must complete the occupational questionnaire and submit the documentation specified in the Required Documents section below. To receive consideration, the complete application package must be submitted by 11:59 PM (EST) on 11/08/2019. WE DO NOT ACCEPT HARD-COPY OR E-MAIL APPLICATION PACKAGES.

    1. Select Apply. If you are not logged in, you will be prompted to login or create an account.
    2. Prompted to Start the Application Process by selecting "Start Application."
    3. Select or add the resume you want to use for this application. Click here on how to build a resume in USAJOBS.
    4. Select documents you want included in this application.
    5. Review package to acknowledge your documents were reviewed.
    6. Select if you want to include your demographic information.
    7. After reading and certifying the application is true and submitted in good faith, select "Continue to Agency Site."
    8. Follow onscreen prompts and instructions to complete your application.
    9. Add the supporting documents by indexing your documents with the dropdown.
      • Upload any missing required documents or optional documents.
    10. Review and Submit Application.
    11. While logged in, you can check the status of your application by selecting "+" next to the job title for this position.
    12. You can review or revise your application at any point during the open period of the announcement.
      • To update an application, you should log into your USAJOBS account and select "+" next to the job title for this position. Select "Update Application" for this job.
      • Note: When you click Update Application, you will be prompted to re-select your documents from USAJOBS. Documents submitted with the first application will no longer be associated with the applicant record. So it is important that you select all documents you want to use in the re-application.

    Agency contact information

    National Staffing Office

    Address

    National Staffing Office-Northeast Region
    1234 Market Street
    Philadelphia, PA 19107
    US
    Learn more about this agency

    The park(s) for this job opportunity announcement are listed by location. For more information on the park(s) for this announcement, select the following link: Northeast Region National Parks

    Visit our careers page

    Learn more about what it's like to work at National Park Service, what the agency does, and about the types of careers this agency offers.

    https://www.nps.gov/aboutus/index.htm/

    Next steps

    Once the Occupational Questionnaire is received you will receive acknowledgement that your submission was successful. If you are among the most qualified candidates and your name is referred to the hiring official, you may be contacted directly for a possible interview. You will be notified of the status of your Application Package at the time candidates are referred for consideration, and when the selection process is complete.

Fair & Transparent

The Federal hiring process is setup to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy And gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change in the workplace or the way things are customarily done that provides an equal employment opportunity to an individual with a disability. Under the Rehabilitation Act of 1973 the Equal Employment Opportunity Commission (EEOC) must provide reasonable accommodations:

  • An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
  • An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
  • An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.

Legal and regulatory guidance

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/547538300. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.