Location: General Services Administration, Public Buildings Service, Atlanta, GA and New York City, NY.
Due to the urgency to fill this position, all applicants must be available to interview between September 3-27, 2019, or they will not be considered.
We are currently filling one vacancy, but additional vacancies may be filled as needed.Learn more about this agency
The incumbent of this position serves as a Client Planning Manager (CPM), providing strategic advice, recommendations and solutions to and/or resolving complex issues for PBS clients, performing two sets of functions - strategic account management and requirements gathering.
As a Client Planning Manager you will be responsible for the following:
- Proactively develops relationships across client's National, Regional, and Field Organizations including operational and support units.
- Serves as a core member of the Client Delivery Team (CDT) and routinely coordinates with colleagues within the CDT to ensure full span of awareness of developing client issues which may evolve into projects and to gain broader insight into customer agency culture to better understand, develop and implement communication strategies with customers.
- Actively and routinely collaborates with liaisons and National, Regional and local PBS colleagues in understanding and applying changes in customer agency mission requirements to support short and long-range planning.
- Leads regional development of the Client Project Agreement (CPA) including expert knowledge of the client agency's space and operational needs beginning at least 36 months prior to assignment expiration or 60 months prior to expiration if a prospectus-level procurement.
- Serves as the agency's initial point of contact in the requirements development phase of a space action.
- Reviews the client’s initial requirements with the Projects Program Manager, Business Analyst, Building Manager or Lease Administration Manager, and the space management project team.
- Advises and collaborates with the client to modify initial project requirements, if necessary.
25% or less - Occasional
Job family (Series)
Conditions Of Employment
- U.S. Citizenship or National
- Meet all eligibility requirements within 30 days of the closing date.
- Males born after 12/31/1959 must have registered with the Selective Service
- If selected, you must meet the following conditions:
- Receive authorization from OPM on any job offer you receive, if you are or were (within the last 5 years) a political Schedule A, Schedule C or Non-Career SES employee in the Executive Branch.
- Serve a one year probationary period, if required.
- Undergo and pass a background investigation (Tier 2 investigation level).
- Have your identity and work status eligibility verified if you are not a GSA employee. We will use the Department of Homeland Security’s e-Verify system for this. Any discrepancies must be resolved as a condition of continued employment.
- Complete a financial disclosure report to verify that no conflict, or an appearance of conflict, exists between your financial interest and this position.
- Work is generally performed in an office setting. Occasional or recurring travel to visit Federal buildings, lease sites, etc. is generally required; visits to buildings in the process of construction also may occur. Depending on the geographic area of assignment, the employee will be required to drive an automobile and/or employ other authorized methods of transportation to perform necessary travel.
For each job on your resume, provide:
the exact dates you held each job (from month/year to month/year)
number of hours per week you worked (if part time).
If you have volunteered your service through a National Service program (e.g., Peace Corps, Americorps), we encourage you to apply and include this experience on your resume.
For a brief video on creating a Federal resume, click here.
The GS-13 salary range starts at $ 93,282.00 per year.
If you are a new federal employee, your starting salary will likely be set at the Step 1 of the grade for which you are selected.
To qualify, you must have at least one year of specialized experience equivalent to the GS-12 level or higher in the Federal service. Specialized experience is experience performing strategic account management in relation to workspace/real estate needs leading cross-divisional teams that included strategic planning, operations management, business development, requirements development and service delivery. Technical expertise is required to emphasize your account management experience in one or more of the following: real estate, strategic planning, space requirements analysis, construction, financial management, project management, acquisition or organizational development services. Experience communicating with internal and external customers to provide technical information and analysis of strategic and project level requirements. Experience must also have demonstrated customer relationship management and support to manage programs and projects.
Bargaining Unit status: NFFE
Additional vacancies may be filled from this announcement as needed; through other means; or not at all.
Relocation-related expenses are not approved and will be your responsibility.
How You Will Be Evaluated
We will use a method called Category Rating to assess your application. Here’s how it will work:
- You will be scored on the questions you answer during the application process, which will measure your possession of the following competencies or knowledge, skills, and abilities:
- Mastery of a diverse range of business and industry concepts and practices, as well as an expert knowledge of tenant and client agencies' needs, requirements and client satisfaction drivers; advanced knowledge and skill in applying analytical and evaluative methods and techniques.
- In-depth knowledge of account management including strategic account management methods, processes, and metrics and/or customer service standards and practices.
- Superior knowledge of business lines, their interrelationships and existing governing laws, regulations, methodology and/or policies to provide sound and authoritative technical guidance.
- Superior knowledge of customer agency missions, operations procedures, organizational structures, location, size, regulations, and program requirements necessary in determining where GSA services fit into the delivery of products/services.
- Thorough knowledge of customer agencies' systems and planning/acquisition processes, required to prepare long-range and short-range plans in accordance with PBS program policies/objectives. Ability to anticipate customer business and service needs.
- Knowledge of pricing policies and procedures and related management activities in the areas of utilization factors, budget control, contracting, space planning and programming, building design and construction for project planning purposes.
- Overall technical knowledge of project planning, project management, prospectus development, realty practices, and asset management concepts, governing regulations, and program criteria to evaluate program activities and recommend changes.
- Ability to utilize project planning and project management practices.Superior analytical skills to apply a wide range of qualitative and/or quantitative methods for assessing and improving strategic customer relationships, and for interpreting and applying complex legislative, policy and regulatory decisions.
- Exceptional oral communication skills for presenting sensitive recommendations to higher level individuals, for obtaining compliance with policies, articulating position and/or policy of vast technical complexity to facilitate cooperation from management at all levels, and for representing the agency on task forces.
- Skill in written communications to present sensitive recommendations to higher authorities, to obtain compliance with policies, to articulate positions/policies of vast complexity, and to represent the region on various task forces or projects.
- Your answers to the questions will be used to place you in one of three categories: Best Qualified, Well Qualified, or Qualified.
- We will verify your answers to the questions in your resume. If your resume doesn’t support your answers, we may lower your score, which could place you in a lower category.
- Within each category, veterans will receive selection priority over non-veterans.
Additional assessments may be used, and, if so, you will be provided with further instructions.
If you are eligible under Interagency Career Transition Assistance Plan or GSA’s Career Transition Assistance Plan (ICTAP/CTAP), you must receive a score of 85 or higher to receive priority.
To preview questions please click here.
Background checks and security clearance
Drug test required
ALL required documents must be submitted before the closing date. Review the following list to determine what you need to submit.
- If you are claiming veterans' preference:
- Copy of your Certificate of Release or Discharge From Active Duty, DD-214 that shows the dates of your active duty service. If selected, a DD-214 showing your type of discharge (member 4 copy) will be required prior to appointment.
- If you are claiming 10-point preference or derived preference (a spouse, widow or widower, or parent of a deceased or disabled veteran), submit both of the following in addition to the DD-214:
- If you are active duty military- Certification on a letterhead from your military branch that includes your rank, character of service (must be under honorable conditions) & military service dates including discharge/release date (must be no later than 120 days after the date the certification is submitted).
- If you are ICTAP/CTAP eligible - submit a, b, and c: (a) proof of eligibility including agency notice; (b) SF-50, and (c) most recent performance appraisal.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
- If you are claiming veterans' preference:
A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
You will have access to many benefits including:
- Health insurance (choose from a wide range of plans)
- Life insurance coverage with several options
- Sick leave and vacation time, including 10 paid holidays per year
- Thrift Savings Plan (similar to a 401(k) plan)
- Flexible work schedules and telework
- Transit and child care subsidies
- Flexible spending accounts
- Long-term care insurance
- Training and development
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How to Apply
Submit a complete online application including any required documents prior to 11:59 pm Eastern Time on the closing date of the announcement. You can modify or complete your application any time before the deadline. Simply return to USAJOBS, select the vacancy, and update your application. For more detailed instructions on how to apply, click here: Apply for a GSA Job.
To begin, click the Apply Online button on the vacancy announcement.
- Sign in or register on USAJobs and select a resume and documents to include in your application.
- Once you have clicked Apply for this position now, you will be taken to the GSA site to complete the application process.
- Click the Apply To This Vacancy and complete all steps in the application process until the Confirmation indicates your application is complete. If you click Return to USAJobs or get timed out prior to receiving confirmation, your application will not be submitted and cannot be considered for this job.
- Note: Review the REQUIRED DOCUMENTS section of this announcement to determine which apply to you and must be submitted online. You may choose one or more of the following options to submit your document(s): Upload (from your computer); USAJOBS (click the "USAJOBS" link to complete the transfer process) or FAX (read the “Fax instructions” provided prior to printing the Fax Cover Sheet and faxing your information).
Need Assistance in Applying? Contact the HR representative listed on the announcement prior to the application deadline. We are available to assist you Monday-Friday during normal business hours. You must receive HR approval before deviating from these instructions. Be sure to APPLY EARLY as most assessments must be completed fully and submitted before the announcement closing.
Agency contact information
AddressGSA, Public Buildings Service
General Services Administration
Human Resources (CPF)
77 Forsyth Street
Atlanta, Georgia 30303
Visit our careers page
Learn more about what it's like to work at Public Buildings Service, what the agency does, and about the types of careers this agency offers.
After the closing date/deadline:
- ELIGIBILITY/QUALIFICATIONS: Your application will be reviewed for all requirements.
- REFERRAL TO MANAGEMENT: If you meet all the requirements, you may be referred to management for review and a possible interview.
- SELECTION/TENTATIVE JOB OFFER: If you are selected, you will receive a tentative offer and start the suitability and/or security background investigation process.
- FINAL JOB OFFER: Once our security office determines you can come on board, you will be given a final offer, which is typically 40 days after the announcement closes.
- FINAL COMMUNICATION: Once the position is filled, we will notify you of your status. You may also check your status by logging into USAJOBS. Go to My USAJOBS and then to Applications.
Thank you for your interest in working for U.S. General Services Administration!
Fair & Transparent
The Federal hiring process is setup to be fair and transparent. Please read the following guidance.
Equal Employment Opportunity Policy
The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy And gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Reasonable Accommodation Policy
Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
A reasonable accommodation is any change in the workplace or the way things are customarily done that provides an equal employment opportunity to an individual with a disability. Under the Rehabilitation Act of 1973 the Equal Employment Opportunity Commission (EEOC) must provide reasonable accommodations:
- An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
- An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
- An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.
Legal and regulatory guidance
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/541594500. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.