As a Client Planning Manager, you will provide strategic advice, recommendations, and solutions to and/or resolve complex issues for PBS clients.
Location of position: Public Buildings Service in Chicago, IL.
Due to the urgency to fill this position, all applicants must be available to interview between September 3-27, 2019, or they will not be considered.
We are currently filling one vacancy, but additional vacancies may be filled as needed.Learn more about this agency
- Act as a contributing member of the Regional Client Delivery Team using all resources in the planning stages. Identify and manage opportunities-the incumbent marshals regional GSA expertise to deliver value to customer agencies. Assist in assembling subject matter expert teams to develop innovative, cost effective, and sustainable workplace solutions to meet customer needs, connecting demand with supply. Evaluate and communicate these business opportunities (client portfolio planning, sustainability, workplace redesign, etc.) with regional leadership and business line staff; develop and validate the economic value proposition for both the client and GSA and evaluate and demonstrate the benefits and risks associated with the proposed or planned client solutions, activities, and/or agency policies.
- Serve as a primary contact to the customer by managing his/her customer accounts; being proactive in assessing customer needs and/or requirements; managing customer expectations; being aware of customer's national initiatives and/or issues; and understanding PBS policy/procedures to ensure information is provided to the customer. Provide support in the development of responses to customer inquiries and assist in the resolution of transactional and/or systemic customer issues/problems (service delivery, project delivery, GSA business practices, etc.) within control of their assigned business lines.
- Proactively build relationships across the region, with National Office, and in the client agency to develop a network to support customer service issue resolution.
- Review expiring client agency assignments to eliminate inadvertent lease and assignment extensions. Strategically monitor all client agency occupancy assignments for proximity to expiration dates. Assist project team in the early analysis of occupancies through collaboration with asset managers, real estate professionals, work-place specialists and other experts as needed. Inform by an understanding of evolving client mission needs and decision-making parameters. Assist in the development of proposals and options based on complexity of projects, in an effort to optimize the Federal footprint and bring the best value to the taxpayer as a proactive approach to engaging our clients.
- Serve as a negotiator between GSA and customer on issues within transactions to mediate problems, issues, or concerns that arise, as needed, to ensure a consistent customer experience.
Occasional travel - Travel as needed.
Job family (Series)
Conditions Of Employment
- US Citizens and National (Residents of American Samoa and Swains Island)
- Meet all eligibility criteria within 30 days of the closing date
- Register with Selective Service, if you are a male born after 12/31/1959
If selected, you must meet the following conditions:
- Receive authorization from OPM on any job offer you receive, if you are or were (within the last 5 years) a political Schedule A, Schedule C or Non-Career SES employee in the Executive Branch.
- Serve a one year probationary period, if required.
- Undergo and pass a background investigation (Tier 2 investigation level).
- Have your identity and work status eligibility verified if you are not a GSA employee. We will use the Department of Homeland Security’s e-Verify system for this. Any discrepancies must be resolved as a condition of continued employment.
For each job on your resume, provide:
- the exact dates you held each job (from month/year to month/year)
- number of hours per week you worked (if part time).
If you have volunteered your service through a National Service program (e.g., Peace Corps, Americorps), we encourage you to apply and include this experience on your resume.
For a brief video on creating a Federal resume, click here.
The GS-12 salary range starts at $82,579 per year.
If you are a new federal employee, your starting salary will likely be set at the Step 1 of the grade for which you are selected.
To qualify, you must have at least one year of specialized experience equivalent to the GS-11 level or higher in the Federal service.
Specialized experience is experience applying knowledge in the following three functions:
- Customer service
- Strategic Advice
- Requirements Gathering
Experience must include developing and providing advice to customers, collecting strategic space requirements to assist in preparation and development of customer space housing solutions and/or resolving issues for customers.
Bargaining Unit status: AFGE
Relocation-related expenses are not approved and will be your responsibility.
On a case-by-case basis, the following incentives may be approved:
· Recruitment incentive if you are new to the federal government
· Relocation incentive if you are a current federal employee
· Credit toward vacation leave if you are new to the federal government
Additional vacancies may be filled from this announcement as needed; through other means; or not at all.
How You Will Be Evaluated
We will use a method called Category Rating to assess your application. Here’s how it will work:
- You will be scored on the questions you answer during the application process, which will measure your possession of the following competencies or knowledge, skills, and abilities:
- Overall technical knowledge of project planning, project management, prospectus development, realty practices, and asset management concepts, governing regulations, and program criteria to evaluate program activities and recommend changes to same based on the analysis and application of practices used within the industry, other agencies, or other GSA offices.
- Comprehensive knowledge of a diverse range of business and industry concepts and practices, as well as an expert knowledge of tenant and client agencies' needs, requirements and client satisfaction drivers; advanced knowledge and skill in applying analytical and evaluative methods and techniques to issues and problem resolution strategies involving client agencies as it relates to up-front planning and the overall relationship management.
- Comprehensive knowledge of business lines, their interrelationships and existing governing laws, regulations, methodology and/or policies to provide sound and authoritative technical guidance on all issues related to the assigned program. Specific knowledge of the following program areas: real estate, portfolio, procurement, property management, leasing, and design/construction.
- Exceptional oral and written communication skills for presenting sensitive recommendations to higher-level individuals, for obtaining compliance with policies, articulating position, and/or policy of vast technical complexity to facilitate cooperation from management at all levels, and for representing the agency on task forces.
- Knowledge of pricing policies and procedures and related management activities in the areas of utilization factors, budget control, contracting, space planning and programming, building design and construction for project planning purposes.
- Your answers to the questions will be used to place you in one of three categories: Best Qualified, Well Qualified, or Qualified.
- We will verify your answers to the questions in your resume. If your resume doesn’t support your answers, we may lower your score, which could place you in a lower category.
- Within each category, veterans will receive selection priority over non-veterans.
Additional assessments may be used, and, if so, you will be provided with further instructions.
If you are eligible under Interagency Career Transition Assistance Plan or GSA’s Career Transition Assistance Plan(ICTAP/CTAP), you must receive a score of 85 or higher to receive priority.
To preview questions please click here.
Background checks and security clearance
Drug test required
ALL required documents must be submitted before the closing date. Review the following list to determine what you need to submit.
If you are claiming veterans’ preference:
- Copy of your Certificate of Release or Discharge From Active Duty, DD-214 that shows the dates of your active duty service. If selected, a DD-214 showing your type of discharge (member 4 copy) will be required prior to appointment.
- If you are claiming 10-point preference or derived preference (a spouse, widow or widower, or parent of a deceased or disabled veteran), submit both of the following in addition to the DD-214: (a) completed SF-15 form; and (b) proof of your entitlement (refer to SF-15 for complete list).
If you are active duty military - Certification on a letterhead from your military branch that includes your rank, character of service (must be under honorable conditions) & military service dates including discharge/release date (must be no later than 120 days after the date the certification is submitted).
If you are ICTAP/CTAP eligible - submit a, b, and c: (a) proof of eligibility including agency notice; (b) SF-50, and (c) most recent performance appraisal.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
You will have access to many benefits including:
- Health insurance (choose from a wide range of plans)
- Life insurance coverage with several options
- Sick leave and vacation time, including 10 paid holidays per year
- Thrift Savings Plan (similar to a 401(k) plan)
- Flexible work schedules
- Transit and child care subsidies
- Flexible spending accounts
- Long-term care insurance
- Training and development
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How to Apply
You must submit a complete online application including any required documents prior to 11:59 pm Eastern Time on the closing date of the Announcement. Errors or omissions may result in your not being considered for this vacancy. You can modify/complete your application any time before the vacancy date/time deadline. Simply return to USAJOBS, select the vacancy, and update your application. For more detailed instructions on how to apply, read the Apply for a GSA Job on the GSA website.
To begin, click the Apply Online button on the vacancy announcement.
- Sign in or register on USAJobs and select a resume and documents to include in your application.
- Once you have clicked Apply for this position now, you will be taken to the GSA site to complete the application process.
- Click the Apply To This Vacancy and complete all steps in the application process until the Confirmation indicates your application is complete. If you click Return to USAJobs or get timed out prior to receiving confirmation, your application will not be submitted and cannot be considered for this vacancy.
- Note: Review the REQUIRED DOCUMENTS section of this announcement to determine which apply to you and must be submitted online. You may choose one or more of the following options to submit your document(s): Upload (from your computer); USAJOBS (click the "USAJOBS" link to complete the transfer process) or FAX (read the “Fax instructions” provided prior to printing the Fax Cover Sheet and faxing your information).
Need Assistance in Applying? Contact the HR representative listed on the announcement prior to the application deadline. We are available to assist you Monday-Friday during normal business hours. You must receive HR approval before deviating from these instructions. Be sure to APPLY EARLY as most assessments must be completed fully and submitted before the announcement closing.
Agency contact information
AddressGSA, Public Buildings Service
General Services Administration
230 S. Dearborn Street, Room 3730
Chicago, Illinois 60604
Visit our careers page
Learn more about what it's like to work at Public Buildings Service, what the agency does, and about the types of careers this agency offers.
After the closing date/deadline:
- ELIGIBILITY/QUALIFICATIONS: Applicant eligibility and qualifications are reviewed.
- REFERRAL TO MANAGEMENT: Eligible/Qualified applicants are referred to management for review and possible interview.
- SELECTION/TENTATIVE JOB OFFER: If a selection is made, a Tentative Offer is extended to the selectee and suitability and/or security background investigation is conducted.
- FINAL JOB OFFER: A final job offer is made (typically within 40 days after the closing date/deadline for applications).
- FINAL COMMUNICATION TO APPLICANTS: Once the position is filled, we will notify all applicants of their final status. You may check your status by logging into USAJOBS. Go to My USAJOBS and then to Applications.
Thank you for your interest in working for U.S. General Services Administration!
Fair & Transparent
The Federal hiring process is setup to be fair and transparent. Please read the following guidance.
Equal Employment Opportunity Policy
The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy And gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Reasonable Accommodation Policy
Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.
Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:
- An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
- An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
- An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.
You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.
Legal and regulatory guidance
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/541553600. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.