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    The position is located in the East Central Regional Office within the Bureau of Consumer Protection. The primary purpose of this position is to investigate possible law violations, conduct consumer and business education, serve as a liaison to other agencies and organizations, and evaluate evidence in the consumer protection area.

    Learn more about this agency


    At the full performance level of the Federal Trade Investigator position, the incumbent will perform the following duties:

    • Conduct and direct the full range of functions for investigations and projects of the greatest scope and complexity concerning enforcement of consumer protection statutes and rules under FTC jurisdiction, and make recommendations whether investigations should be initiated.
    • Gather and objectively review and evaluate evidence and information from various sources, including consumers, businesses and financial institutions, to identify potential targets for law enforcement action and support litigation.
    • Conduct undercover investigations and purchases online, via telephone or in-person. Utilize and master a variety of software and hardware tools to capture and preserve evidence from a variety of internet-connected or other devices for use in litigation.
    • Interview consumers and draft declarations summarizing consumer experiences to use in litigation.
    • Analyze and synthesize bank records, balance sheets, income statements, regulatory filings, annual reports, tax returns, ledgers, statements of cash flow and other financial documents and reports. Utilize financial documents and reports to assist in identifying the extent of ill-gotten gains and consumer harm, and location of assets. Draft reports and memoranda summarizing complex financial information from multiple sources.
    • Be deposed and testify in court regarding all aspects of an investigation.
    • Plan, coordinate, and provide investigate support during depositions, hearings and trials. Draft and assist in drafting questions to ask during the deposition, hearing or trial. Provide substantive ideas for material or evidence to be subpoenaed or obtained.
    • Analyze voluminous business records and other documentary evidence.
    • Identify software and hardware tools as well as new techniques to assist with the research and investigation of deceptive and unfair practices that involve all facets of the FTC's consumer protection mission. Train and offer assistance to attorneys and other staff on the use of these tools and techniques.
    • Plan, arrange and execute all aspects of highly complex investigate actions, including travel, notifications and coordination with appropriate officials from multiple jurisdictions. Conduct onsite investigative actions to collect evidence: to include documentation and witness statements. Determine the appropriate form in which statements will be obtained (e.g., interviews, sworn testimony/statements). Evaluate the sufficiency of the evidence that has been collected; formulate accurate findings, thorough conclusions, and recommendations.
    • Conduct discreet, confidential, formal and informal fact-finding examinations. Provide expert technical advice and recommendations to agency officials.
    • Analyze investigative reports for the presence of critical and sensitive issues that may warrant special handling and provide advice to agency officials for subsequent action needed. Present conclusions and recommendations in writing in investigative declarations; prepare case summaries and brief appropriate persons.
    • Analyze and synthesize voluminous consumer complaint data. Utilize databases to locate potential law enforcement targets and complaint trends.
    • Perform other duties as assigned.

    Travel Required

    Occasional travel - You may be expected to travel for this position.

    Supervisory status


    Promotion Potential


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    Conditions Of Employment

    • U.S. citizenship requirement must be met by the closing date of this vacancy.
    • Position is subject to a background investigation.
    • Males born after December 31, 1959 must register with Selective Service.
    • You may serve a one-year probationary period under this appointment.
    • Resume and supporting documents (See How To Apply).


    To qualify at the GS-12 level, applicants must have one year of specialized experience equivalent to the GS-11 level in the Federal Service obtained in either the private or public sector, performing the following types of tasks: conducting complex consumer protection investigations with limited supervision, including
    (1) interviewing witnesses;
    (2) reviewing financial records, company records and documents, and consumer complaint data;
    (3) drafting investigative affidavits or declarations;
    (4) implementing investigative steps based on the nature of the investigation and following leads developed from the information obtained; and
    (5) testifying at depositions, trials, hearings, or before grand juries.

    To qualify at the GS-13 level, applicants must have one year of specialized experience equivalent to the GS-12 level in the Federal Service obtained in either the private or public sector, performing the following types of tasks: conducting and directing the full range of functions for highly complex consumer protection investigations, including, but not limited to, planning, arranging and executing investigations with minimal supervision, including
    (1) interviewing witnesses;
    (2) obtaining and analyzing financial, company records and documents, and consumer complaint data;
    (3) drafting investigative affidavits or declarations; and
    (4) planning and implementing investigative steps based on the nature of the investigation and following leads developed from the information obtained;
    (5) testifying at depositions, trials, hearings, or before grand juries; and
    (6) generating case leads and developing new investigations.

    Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.


    Additional information

    If you are a veteran with preference eligibility and are claiming 5-points veterans' preference, you must submit a copy of your DD-214 or other proof of eligibility. If you are claiming 10-point veterans' preference, you must also submit an SF-15, "Application for 10-Point Veterans' Preference" plus the proof required by that form. For more information on veterans' preference visit: VETERANS GUIDE

    Males born after 12-31-59 must be registered or exempt from Selective Service (see SELECTIVE SERVICE).

    Career Transition Assistance Programs: These programs apply to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority for this position, you must: (1) meet CTAP or ICTAP eligibility criteria; (2) be rated well-qualified for the position with a score of [[INSERT WELL QUALIFIED SCORE]] or above; and, (3) submit the appropriate documentation to support your CTAP or ICTAP eligibility. For more information visit: CAREER TRANSITION.

    How You Will Be Evaluated

    Once the announcement has closed, a review of your résumé and supporting documentation will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your résumé and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your résumé and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.

    All qualified candidates will be assigned to a quality category.

    Best-Qualified: Applicants possessing experience that substantially exceeds the minimum qualifications of the position and demonstrate high proficiency in all of the critical competencies.

    Well-Qualified: Applicants possessing experience that exceeds the minimum qualifications of the position and demonstrates acceptable proficiency in all of the critical competencies.

    Qualified: Applicants possessing experience that meets the minimum qualifications of the position and demonstrate basic proficiency in most of the critical competencies.

    Veterans: Qualified veterans who have a compensable service-connected disability of at least 10% are listed in the best-qualified category, except when the position being filled is scientific or professional at the GS-09 grade level, or higher. Other 10-point preference eligibles and veterans with 5-point preference who meet the eligibility and qualification requirements are placed above non-preference eligibles within the category in which they qualify. View information on veterans' preference.

    The category assignment is a measure of the degree in which your background matches the competencies required for this position. Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics):

    Background checks and security clearance

    Security clearance

    Not Required

    Drug test required


    Position sensitivity and risk

    Critical-Sensitive (CS)/High Risk

    Trust determination process


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    Required Documents

    To apply for this position, you must submit a complete Application Package which includes:
    1. Your résumé showing work schedule, hours worked per week, dates of employment and duties performed.
    2. Other supporting documents:
    - Cover Letter, optional
    - College Transcript(s), if qualifying based on education
    - Veterans' Preference documentation, if applicable (e.g., DD-214 Member Copy 4 showing type of discharge/character of service, SF-15 Form and related documentation, VA letter, etc.)
    - Career Transition Assistance Program/Interagency Career Transition Assistance Program documentation, if applicable (e.g., Certification of Expected Separation, Reduction-In-Force Separation Notice, or Notice of Proposed Removal; SF-50 that documents the RIF separation action; and most recent performance appraisal.)

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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    A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.


    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

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    How to Apply

    To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below.

    A complete application package must be submitted by 11:59 PM (EST) on the closing date of the announcement to receive consideration.

    - To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
    - Follow the prompts to select your résumé and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
    - After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
    - You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.

    To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.

    Agency contact information

    Corey Pickeral


    Federal Trade Commission
    1111 Superior Avenue
    Suite 200
    Cleveland, OH 44114
    Learn more about this agency

    The Federal Trade Commission (FTC) is a bipartisan federal agency with a unique dual mission to protect consumers and promote competition. For one hundred years, our collegial and consensus-driven agency has championed the interests of American consumers. We challenge anti-competitive mergers and business practices, and ensure that the market works according to consumer preferences. If you would like to become a part of an innovative, dynamic, team dedicated to advancing consumer interests while encouraging innovation and competition in our dynamic economy, then consider joining the FTC team! To learn more information about the FTC please visit https://www.ftc.gov/about-ftc.

    Next steps

    Once your online application is submitted you will receive a confirmation notification by email. Your application will be evaluated by the Human Resources Office to determine your eligibility for the position. After the evaluation is complete, you will receive another notification regarding the status of your application.

Fair & Transparent

The Federal hiring process is setup to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy And gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.

Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:

  • An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
  • An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
  • An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.

You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.

Legal and regulatory guidance

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/538558100. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.