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    Duties

    Summary

    PLEASE NOTE: Based on the current hiring restrictions, selectees may be subject to additional approvals prior to an offer being extended.

    Serves as an IT Specialist in the Bureau of the Fiscal Service, Office of Information and Security Services, User Services Division, End User Services Branch; evaluates, integrates & supports operation & maintenance of desktop hardware & software, mobile computing, equipment acquisition, maintenance, IT security coordination & incident response.

    Learn more about this agency

    Responsibilities

    As an IT Specialist (CUSTSPT), you will:

    - Respond to complex end user IT incidents, network issues and service requests, providing appropriate and prompt solutions. Troubleshoot difficult issues, individually, as a team and with the agency's office of Information and Security Services (ISS) staff, to identify variables and possible fixes.

    - Support and maintain all personal computer (PC) equipment, printers, digital senders, monitors, laptops and or docking stations, blade server equipment, and specialized equipment used by various offices throughout Fiscal Service; Conduct site preparation surveys of work areas to be connected to a network environment and installs end user hardware, software, and cabling. Work with vendors and contractors to perform specific installation or maintenance tasks in the agency's offices. Ensure the interoperability and continued performance of each installed component. Manage machine designations in Active Directory. Add, remove and modify entries for end user IT systems. Adjust permissions and groups for users listed in the security database.

    - Research and review new technology that may be used for the Bureau in providing security and enhancements to the current IT infrastructure.

    - Plan projects, report progress, manage and monitor the progress of end user application system testing in test and production environments.  Projects include IT system replacement, VDI (Virtual Desktop Infrastructure), operating system migration, application upgrades, etc.

    - Provide service and act as knowledge expert for new end user applications and updates to existing applications. Develop methods and procedures for solving maintenance problems on end user systems. Write standard operating procedures for installations and tasks.

    Travel Required

    Occasional travel - 3 to 4 times per year.

    Supervisory status

    No

    Promotion Potential

    12

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    Requirements

    Conditions Of Employment

    • Must be U.S. Citizens or U.S. Nationals.
    • Please refer to "Conditions of Employment."
    • Click "Print Preview" to review the entire announcement before applying.

    This opportunity is also open to Status Candidates under Announcement 19-FS-611-MP. Please refer to that announcement for details on open period, eligibility, and how to apply.

    The experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your résumé.

    Qualifications

    You must meet the following requirements by the closing date of this announcement.

    Specialized experience: For the GS-12, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 grade level in the Federal service. Specialized experience for this position includes performing IT Customer Support work that involves facilitating, planning and delivering customer support principles and methods, including installation, configuration, troubleshooting, and communicating IT issues inside and outside the business unit in order to provide first-contact customer service problem resolution.

    For the GS-12, examples of such experience could include:
    - Project experience with end user IT systems with a wide variety of technologies (i.e. operating systems, mobile devices, administrative tools, end user software); OR
    - Experience providing IT services such as designing, developing, testing, documenting, maintaining, and/or integrating end user applications and solutions; OR
    - Experience participating in technical planning, product evaluation, and report development;
    AND
    In addition to meeting specialized experience, applicants must have proficiency in each of the four competencies listed below.
    - Attention to Detail, such as ensuring adherence to regulations, guidelines, and procedures relating to end user IT security.
    - Customer Service, such as providing end user device support.
    - Oral Communication, such as providing guidance to management, contracting officers and project leads on technical aspects of end user IT equipment.
    - Problem Solving, such as researching and reviewing new technology that may be used for providing security and enhancements to the current IT infrastructure.

    Education

    Additional information

    - Factors such as cost effectiveness, labor market conditions and difficulties in filling the position will be reviewed in determining if payment of relocation expenses is in the best interest of the Government. 
    - We may select from this announcement or any other source to fill one or more vacancies. 
    - This is a bargaining unit position.
    - This position is a moderate risk public trust position.
    - We offer opportunities for telework, per signed agreement
    - We offer opportunities for flexible work schedules.

    CONDITIONS OF EMPLOYMENT:

    - A one year probationary period may be required.
    - Public Trust – Background Investigation will be required.
    - Must successfully complete a background investigation. Periodic reinvestigation is required no later than five years after selection and at least every succeeding five years.
    - Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency
    - If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
    - Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
    - Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9.  Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
    - Obtain and use a Government-issued charge card for business-related travel.

    How You Will Be Evaluated

    Your application includes your résumé, responses to the online questions, and required supporting documents. Please be sure that your résumé includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a “not qualified” determination.

    Rating: Your application will be evaluated in the following areas: Technical, Teamwork, and Communication. Category rating will be used to rank and select eligible candidates. If qualified, you will be assigned to one of three quality level categories, Superior, Good, or Satisfactory depending on your responses to the online questions, regarding your experience, education, and training related to this position. Your rating may be lowered if your responses to the online questions are not supported by the education and/or experience described in your application.

    Veterans' preference is applied after applicants are assessed. Preference-eligibles will be listed at the top of their assigned category and considered before non-preference-eligibles in that category. Qualified preference-eligibles with a compensable service-connected disability of 10% or more will be listed at the top of the highest category. 

    Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration.

    If you are a displaced or surplus Federal employee (eligible for the Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP)) you must be assigned the middle category or better to be rated as “well qualified" to receive special selection priority.


    To preview questions please click here.

    Background checks and security clearance

    Security clearance

    Not Required

    Drug test required

    No

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    Required Documents

    A complete application includes 1. A résumé, 2. Vacancy question responses, and 3. Submission of any required documents.  Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible). Any required documents should be submitted at the time that you apply as documents will not be accepted after the vacancy closes.

    All applicants are required to submit a résumé either by creating one in USAJOBS or uploading one of their own choosing.  (Cover letters are optional.)  To receive full credit for relevant experience, please list the month/date/year and number of hours worked for experience listed on your résumé.  We suggest that you preview the online questions, as you may need to customize your résumé to ensure that it supports your responses to these questions. Please view résumé tips.

    VETERANS' PREFERENCE DOCUMENTATION: If you are claiming veterans preference, please see applicant guide for required documentation. In order to be considered for veterans preference, you must submit all required documentation as outlined in the applicant guide.

    CAREER TRANSITION ASSISTANCE PLAN (CTAP) OR INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP) DOCUMENTATION: If you are a displaced or surplus Federal employee, click CTAP/ICTAP for eligibility and a detailed list of required documents.

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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    Benefits

    A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

    Our comprehensive benefits are very generous.  Our benefits package includes:               

    - Challenging work, opportunities for advancement, competitive salaries, bonuses and incentive awards.
    - Ten paid holidays, 13 days of sick leave, and 13 to 26 days of vacation time each year.
    - Access to insurance programs that may be continued after you retire.
    - A wide choice of health insurance plans, coverage for pre-existing conditions, and no waiting periods. We pay a substantial amount (up to 75%) of the health insurance premiums.
    - A retirement program which includes employer-matching contributions.
    - Learn more about Federal benefits programs at: https://help.usajobs.gov/index.php/Pay_and_Benefits

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

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    How to Apply

    The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 5:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date.

    Fiscal Service provides reasonable accommodation to applicants with disabilities on a case-by-case basis. Please contact us if you require this for any part of the application and hiring process.

    To begin, either click the “Create a New Account” button and follow the prompts to register or if you previously registered, click the "Apply Online" button and follow the prompts.

    You will be re-directed to Fiscal Service's CareerConnector system to complete your application process; answer the online questions, and submit all required documents. (To submit supporting documents, click one of the available options; Upload; Fax; or Reuse existing documents. To protect your privacy, we suggest you first remove your SSN). Also, go to “My Account” to view and update your information, as necessary.

    To complete, you must click the “Finish” button located at the bottom of the “Application Review” page.

    To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application.

    To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.

    If you are experiencing system issues with your application, please contact the CareerConnector Help Desk at careerconnectorhelp@treasury.gov and/or the USAJobs Help Desk.

    Agency contact information

    Applicant Call Center

    Address

    Bureau of the Fiscal Service
    *** Please see the "How to Apply" section ***
    Parkersburg, West Virginia 26106
    United States
    Learn more about this agency

    The U.S. Department of the Treasury has a distinguished history dating back to the founding of our nation. As the steward of U.S. economic and financial systems, Treasury is a major and influential leader in today's global economy. We have over 100,000 employees across the country and around the world and we celebrate each individual’s identities and experiences. Our core value of inclusive diversity encourages our employees to be themselves and innovate from their unique perspectives. Come Join the Department of the Treasury and Invest in Tomorrow.

    Next steps

    1. Login to your USAJOBS account, select the "Applications" section and click on the vacancy you would like to view and have already applied for.

    2. Under "application status," click "additional application information" and you will be taken to the CareerConnector website where you can check your application status. The "additional application information" link may not be available if your application status says "Unavailable." This indicates that your application is not complete.

    If the "additional application information" link is not available and the vacancy is still open, you can click on the job announcement and "Update Application" to be taken back to the CareerConnector portion of the application.

    Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.

Fair & Transparent

The Federal hiring process is setup to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy And gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change in the workplace or the way things are customarily done that provides an equal employment opportunity to an individual with a disability. Under the Rehabilitation Act of 1973 the Equal Employment Opportunity Commission (EEOC) must provide reasonable accommodations:

  • An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
  • An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
  • An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.

Legal and regulatory guidance

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/536968700. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.