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    Duties

    Summary

    WHAT IS THE Small Business/Self-Employed DIVISION: The Small Business/Self-Employed (SB/SE) Division provides examinations and taxpayer education services for about 7 million small businesses and upwards of 33 million self-employed and supplemental income taxpayers.

    See "Other Information" for Locations.

    Learn more about this agency

    Responsibilities

    WHAT DOES A LEAD MANAGEMENT AND PROGRAM ANALYST DO? You will plan and perform the most significant types of managerial assignments encompassing the entire program and functional areas often requiring the integration of cross-functional areas. You will serve as the authority and senior spokesperson to all managerial levels on program oversight. As a Lead Analyst, you will serve as management's representative, utilizing a variety of coordinating, coaching, facilitating, and planning techniques to lead or conduct analytical studies and/or projects to resolve substantive problems or improve effectiveness and efficiency of operating line or administrative support programs. You will provide oversight and guidance to staff: conducting in-depth analyses of project data, requirements, and impact; identifying problem areas and determining how to resolve them; Preparing agency directives, IRM issuances, memoranda, service-wide policy statements, and other written guidelines and recommendations relating to the project. You will conduct briefings and review/ prepare comprehensive reports to keep managers and executives advised of programs and progress and to communicate findings and recommendations.

    As a Lead Management and Program Analyst you will:

    • Articulate and communicate to team members their assignments, projects, problems to be solved, actionable events, and deadlines for completion.
    • Identify, distribute, and balance workload and tasks among team members; approve leave, train or arrange training for team members in analytical methods and techniques; monitor status of work and projects; direct the development and accomplishment of employee training relating to the project.
    • Formulate operating plans for assigned programs/areas and provide guidelines pertaining to the effectiveness of program operations in meeting established goals and objectives. Operating plans impact organizational design, program staffing, and work procedures. Plans, coordinates, and establishes operating methods and procedures for accomplishment of project/mission.
    • Perform complex operational reviews and prepare comprehensive program analyses to evaluate the effectiveness of program operations in meeting established goals and objectives. Conducts briefings to communicate findings, advice and courses of action, implementation plans, directives, and guidelines.
    • Formulate courses of action for the team on studies/reviews conducted which may include changes in work methods, procedures, and techniques to improve baseline measures. coaches and facilitates in coordinating team initiatives; review completed work to ensure the supervisor's instructions on work priorities methods, deadlines, and quality are met; and keeps the supervisor informed on team and individual work accomplishments.
    • Conduct in-depth analytical studies and/or projects and analyzes project data, requirements, and impact to identify problem areas and determines how to resolve substantive problems or improve effectiveness and efficiency of operating line or administrative support programs.
    • Prepare detailed action plans and schedules for long and short-range project accomplishment and
      ensure that plans are consistent with Service goals, schedules, and policies. Establish a system to review, control, and report on project status. Prepare directives, memoranda, and other written guidelines and recommendations.
      Prepare recommendations for resource requirements and negotiates with managers of various components of the Service to obtain needed resources and support. Monitors status and resources to meet goals and objectives and recommends adjustment of work plans and resources for project accomplishment.
    • Represent management at meetings and conferences at various levels of the organization and with other government agencies. Negotiates agreements between various work areas, including NTEU, coordinates the impact of the project with employees and managers in all affected areas of the Service.

    WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov

    Travel Required

    Occasional travel - 1-5 nights per month

    Supervisory status

    No

    Promotion Potential

    13

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    Requirements

    Conditions Of Employment

    • Refer to other information.
    • Click "Print Preview" to review the entire announcement before applying.
    • Must be a U.S. Citizen or National.
    • IRS Employees with Career or Career Conditional.

    *

    Qualifications

    You must meet the following requirements by the closing date of this announcement:
    GS-13 LEVEL:
    You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-12 grade level in the Federal service. Specialized for this position includes: experience sufficient to demonstrate knowledge and accomplishment of project assignments that require a range of analytical and evaluative methods and techniques sufficient to accomplish projects. Specialized experience for this position also includes applying management principles and processes to perform project/program management duties and coordinating program objectives, recommendations and outcomes; communicating verbally and in writing with Headquarter level Analysts and/or executives; leading and coaching others in a business environment. You must also have experience applicable to Service Center Campus operations.

    -The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-timework; part-time work is considered on a prorated basis.
    - To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.

    In addition to the above requirements, you must meet the following, if applicable:
    You must have been at the GS-12 level for 52 weeks (time-in-grade requirement).

    Education

    Additional information

    1 Position for SB/SE, Collection Operation, P&A Staff is located in 310 Lowell St, Andover, MA (MA0137)

    POSITION DESCRIPTIONS 94224
    A PM/C SharePoint site is available for IRS Employees at: https://organization.ds.irsnet.gov/sites/HCOETS/PMC/SPDLibrary/SitePages/Home.aspx

    CONDITIONS OF EMPLOYMENT:

    • We may select from this announcement or any other source to fill one or more vacancies.
    • This is a non-bargaining unit position.
    • Alternative work schedule (AWS), staggered work hours or telework may be available.
    • Must meet IRS telework eligibility requirements.
    • Tour of Duty: Monday - Friday 7:30 a.m. - 4:00 p.m.
    • The employment of any candidate, including a current employee or a new hire, selected for this position may be conditional upon classification and/or audit of federal tax returns. This audit may include up to 2 years of returns.

    How You Will Be Evaluated

    Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a “not qualified” determination.

    Rating:
    Your application will be evaluated on the competencies of the position to be filled per the IRS Merit Promotion Plan in the following areas: Decision Making, Influencing and Negotiating, Leadership, Planning and Evaluating, Problem Solving, Writing

    Your application will also be rated and ranked among others, based on your responses to the online questions, regarding your experience, education, training, performance appraisals and awards relevant to the duties of this position. IRS employees may obtain most recent awards listing at https://persinfo.web.irs.gov/

    Your rating may be lowered, if your responses to the online questions are not supported by the education and/or experience described in your application.

    Referral:
    You will be assigned to one of three quality groups. Each group represents a quality level (i.e., Superior/Best Qualified, Highly Qualified, Qualified). Candidates will be considered in quality group order.

    If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. You may be required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring polices). We will not reimburse costs related to the interview such as travel to and from the interview site.

    If you are a displaced or surplus Treasury employee eligible for the Career Transition Assistance Plan (CTAP), you must receive a score of HIGHLY QUALIFIED or better to be rated as well qualified to receive special selection priority.


    To preview questions please click here.

    Background checks and security clearance

    Security clearance

    Not Required

    Drug test required

    No

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    Required Documents

    A complete application includes 1. A resume, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you will not be considered for this position (or may not receive the special consideration for which you may be eligible).



    All applicants are required to submit a resume either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional). To receive full credit for relevant experience, please list the month/year and number of hours worked for experience listed on your resume. We suggest that you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions. Please view Resume Tips

    Career Transition Assistance Plan (CTAP) DOCUMENTATION
    If you are a displaced or surplus Treasury employee, click CTAP for eligibility and a detailed list of required documents. IRS CTAP eligibles can apply for jobs within and outside the commuting area.

    IRS Reassignment Preference Program (RPP)
    You must meet the requirements in your RPP notice. Submit a copy of your RPP Notice along with a copy of your most recent annual performance appraisal. Your performance appraisal must have a fully successful or higher overall rating.

    PERFORMANCE APPRAISAL/AWARDS
    Submit a copy of your most recent completed performance appraisal.

    IRS employees:
    if a revalidated appraisal is used for merit promotion, the supervisor must prepare a narrative for each critical job element that does not have a narrative describing the performance in the appraisal period covered by the rating. Note: If you are a manager or management official, your most recent annual performance appraisal must be used for the overall rating identified.

    EDUCATION DOCUMENTATION
    If you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. If the position has specific education requirements and you are currently (or have previously been) in the Federal job series to be filled, there is no need to submit a transcript or equivalent at this time. An official transcript will be required if you are selected.

    A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

    If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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    Benefits

    A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

    As a current employee, you know the great benefits we offer. Should you have any questions about benefits, please contact the Employee Resource Center (ERC) at 1-866-743-5748 option #1 for ERC.

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

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    How to Apply

    The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date.

    Treasury believes in a working environment that supports inclusion; please view our reasonable accommodation policies and procedures at https://jobs.irs.gov/seasonal/reasonable-accommodation.html We will provide reasonable accommodation to applicants with disabilities on a case-by-case basis. Please contact us SBSEINTAPPS@irs.gov  if you require this for any part of the application and hiring process.

    • To begin, either click the “Create a New Account” button and follow the prompts to register or if you previously registered, click the "Apply Online" button and follow the prompts.
    • You will be re-directed to Treasury’s CareerConnector system to complete your application process; answer the online questions, and submit all required documents. (To submit supporting documents, click one of the available options; Upload; Fax; or Reuse existing documents. To protect your privacy, we suggest you first remove your SSN). Also, go to “My Account” to view and update your information, as necessary.
    • To complete, you must click the “Submit Application” button located at the bottom of the “Application Review” page.
    • To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received.
    • To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.

      If you are experiencing system issues with your application, please contact the CareerConnector Help Desk at careerconnectorhelp@treasury.gov and/or the USAJOBS Help Desk.

    Agency contact information

    IRS JOBS ONLINE HELP DESK

    Address

    INTERNAL REVENUE SERVICE
    2970 Market Street
    Philadelphia, Pennsylvania 19104
    United States
    Learn more about this agency

    WHY IS THE IRS A GREAT PLACE TO WORK?  As an IRS employee, you will feel proud knowing you helped make America stronger while working at one of the world’s biggest financial institutions. You will be part of an organization that collects over $2 trillion in revenue and processes over 200 million tax returns annually. We are proud of how we apply the tax law with integrity and fairness to all. IRS hires talented and dedicated individuals from many backgrounds, including accounting, business, finance, law enforcement and information technology. You will be challenged and supported on a daily basis. Whether you are just starting out or looking for a new opportunity, consider an IRS career.

    Next steps

    You may check the status of your application for this position at any time by logging onto the USAJOBS “My Account” tab and clicking on “Application Status.” For a more detailed update of your application status, you may click on “more information.”

    Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.

Fair & Transparent

The Federal hiring process is setup to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy And gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change in the workplace or the way things are customarily done that provides an equal employment opportunity to an individual with a disability. Under the Rehabilitation Act of 1973 the Equal Employment Opportunity Commission (EEOC) must provide reasonable accommodations:

  • An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
  • An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
  • An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.

Legal and regulatory guidance

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/536045600. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.