This Digital Communications Technologies Specialist position is located in the Office of Public Affairs (OPA) on the Digital Communications Team. OPA is charged with devising and implementing diverse public affairs and communication campaigns that promote the FTC's dual mission of protecting consumers and ensuring competition across the economy. This includes developing and managing digital outreach via FTC.gov, related web properties, and other vehicles and technologies.Learn more about this agency
As an Information Technology Specialist (INET), you will perform the following duties:
- Designs, tests, develops, updates, and maintains content for FTC web properties and other digital media on a daily basis in a timely, accurate manner. Identifies and resolves issues.
- Responsible for the day-to-day publication of content to FTC.gov using the Drupal web content management system in response to requests from internal customers in bureaus and offices agency wide.
- Collaborates with and supports FTC offices with requests for changes in their web content - its structure, presentation, design, functionality. Creates new web pages, new mini-sites, web graphics, new functionality, and other new digital content as needed.
- Manages and develops the Drupal web content management system, including site building, themeing, permissions and account management, in collaboration with contractor. Troubleshoots issues as they arise in collaboration with contractor. Maintains Drup expertise and provides training and support to FTC staff.
- Develops and leads the implementation of a test/QA protocol for use when changes are made to the Drupal system, e.g. module upgrades, feature change. Performs routine testing and QA.
- Develops and consults on web solutions arrived independently by listening to internal and external feedback and creating solutions that will meet the functional requirements of users and meet industry best practices and standards.
- Researches, recommends, and improves processes and procedures related to the development and management of digital content.
- Stays abreast of trends in digital communications and federal requirements. Works to ensure that web content and functionality complies with Section 508, federal and FTC requirements, and IT security requirements as defined by OCIO.
- Gathers stakeholder, user, and customer feedback through the use of web statistics, focus groups, surveys, usability testing. Based on the gathered data, analyzes, recommends, and implements web improvements to improve the agency's web content and services to improve functionality and customer experience.
- Collaborates with OPA digital team (Website Manager, Web Content Manager, Digital Design/Content Specialist, Social Media Specialist) on a regular basis and on special digital content projects.
- Communicates clearly, effectively and accurately to explain complex technical matters to non-technical colleagues. Provides recommendations, reports, and presentations.
Job family (Series)
Conditions Of Employment
- U.S. citizenship requirement must be met by the closing date of this vacancy.
- This position is subject to a background investigation.
- Males born after December 31, 1959 must register with Selective Service.
- You may serve a one-year probationary period under this appointment.
- You must meet time in grade requirement within 30 days of the vacancy closing.
- You must submit a copy of your performance appraisal with your application.
QualificationsTo qualify for this position at the GS-13 level, you must have IT related experience demonstrated by paid or unpaid experience obtained in either the private or public sector, and/or completion of specific, intensive training that demonstrates each of the following four competencies:
1. Attention to Detail - is thorough when performing work and conscientious about attending to detail;
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services;
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately;
4. Problem Solving - identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations,
AND, I have 1 year of specialized experience equivalent to at least the GS-12 level in the Federal service obtained in either the private or public sector typically gained in the IT field or through performing IT related tasks such as: experience using the Drupal web content management system to create and manage website content for a government agency or large organization. This experience must include the following: creating, modifying, and posting web content in a Drupal environment on a daily basis; making changes to website structure, presentation and functionality in a Drupal environment; creating sites and managing user permissions in a Drupal environment; fielding requests from internal customers for modifications to content and sites in a Drupal environment. Applicants must have demonstrated knowledge of and at least three years of experience using the Drupal web content management system to create and manage website content for a government agency or large organization. This experience must have been gained by working on a web or digital team with responsibility for enterprise level web/digital communications for a government agency or large organization, either as an employee of the agency/organization or as a contractor supporting the agency/organization.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Veterans Employment Opportunity Act (VEOA): To be eligible for a VEOA appointment under Merit Promotion procedures, you must be a preference eligible or a Veteran separated after 3 years or more of continuous active service performed under honorable conditions.
Career Transition Assistance Programs: These programs apply to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority for this position, you must: (1) meet CTAP or ICTAP eligibility criteria; (2) be rated well-qualified for the position with a score of 85 or above; and, (3) submit the appropriate documentation to support your CTAP or ICTAP eligibility.
For more information visit: ICTAP/CTAP
Noncompetitive Appointment Authorities:
For more information on noncompetitive appointment authority eligibility requirements:
- Persons with Disabilities-Schedule A
- Special Hiring Authorities for Veterans
- Special Hiring Authority for Certain Military Spouses
- Other Special Appointment Authorities
How You Will Be Evaluated
Once the announcement has closed, your résumé and supporting documentation will be used to determine if you meet the qualifications listed on this announcement. If you are found qualified, your résumé and supporting documentation will be compared to your responses on the assessment questionnaire to determine your level of experience. If you rate yourself higher than is supported by your application package, your responses may be adjusted and/or you may be excluded from consideration for this position. If you are found to be among the top qualified candidates, you will be referred to the selecting official for employment consideration.
Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics):
To apply for this position, you must submit a complete Application Package which includes:
1. Your résumé showing work schedule, hours worked per week, dates of employment and duties performed.
2. Other supporting documents:
- Cover Letter, optional
- College transcript(s), if qualifying based on education
- Most recent SF-50, "Notification of Personnel Action" showing you are/were in the competitive service and the highest grade or promotion potential held (if applying as a status candidate with current or former Federal Service)
- Most recent Performance Appraisal, if applicable
- DD-214, SF-15 Form and VA letter, or certification of expected discharge or release from active duty from Veterans for consideration under Veteran hiring authorities
- Noncompetitive appointment authority documentation, if applicable
- Career Transition Assistance Program/Interagency Career Transition Assistance Program Documentation, if applicable (e.g. Certification of Expected Separation, Reduction-In-Force Separation Notice, or Notice of Proposed Removal; SF-50 that documents the RIF separation action; and most recent performance appraisal.)
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How to Apply
To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below.
A complete application package must be submitted by 11:59 PM (EST) on the closing date of the announcement to receive consideration.
- To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
- Follow the prompts to select your résumé and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
- After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
- You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
- If you are unable to apply online, you must request an alternative application which is available from the Human Resources Office. Please contact at or to obtain an alternative application.
Agency contact information
AddressFederal Trade Commission
600 Pennsylvania Ave, NW
Washington, DC 20580
The Federal Trade Commission (FTC) is a bipartisan federal agency with a unique dual mission to protect consumers and promote competition. For one hundred years, our collegial and consensus-driven agency has championed the interests of American consumers. We challenge anti-competitive mergers and business practices, and ensure that the market works according to consumer preferences. If you would like to become a part of an innovative, dynamic, team dedicated to advancing consumer interests while encouraging innovation and competition in our dynamic economy, then consider joining the FTC team! To learn more information about the FTC please visit About FTC
Once your online application is submitted you will receive a confirmation notification by email. Your application will be evaluated by the Human Resources Office to determine your eligibility for the position. After the evaluation is complete, you will receive another notification regarding the status of your application.
Fair & Transparent
The Federal hiring process is setup to be fair and transparent. Please read the following guidance.
Equal Employment Opportunity Policy
The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy And gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Reasonable Accommodation Policy
Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
A reasonable accommodation is any change in the workplace or the way things are customarily done that provides an equal employment opportunity to an individual with a disability. Under the Rehabilitation Act of 1973 the Equal Employment Opportunity Commission (EEOC) must provide reasonable accommodations:
- An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
- An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
- An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.
Legal and regulatory guidance
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/534748500. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.