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    This position is located in the U.S. Office of Personnel Management's Human Resources Solutions (HRS), Federal Staffing Center (FSC), USAJOBS Program Office. As a Lead Program Analyst (UX/UI design) at GS-343-13 (FPL GS-13), you will be part of the FSC, providing oversight and advising leadership on complex services related to the FSC operations, including leading design initiatives across FSC to ensure all talent acquisition products provide a unified experience for all applicants.

    Learn more about this agency


    • Serves as a User Experience/User Interface (UX/UI) Designer utilizing Human-Centered Design research methods to provide insights and drive product and service design and delivery.
    • Leads the interdisciplinary design efforts for the USAJOBS Program and unifies design efforts across FSC programs from ethnography through implementation and evaluation.
    • Develops, supports and executes iterative testing efforts and recommends design improvements in the form of user stories and/or prototypes for scrum teams as outcomes.
    • Provides support to agencies in applying software, processes, and solutions in their work environment, through coaching, facilitation, and resources to encourage best practices in human capital management.

    Travel Required

    Occasional travel - You may be expected to travel for this position.

    Supervisory status


    Promotion Potential


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    Conditions Of Employment

    • Must be a U.S. Citizen or National
    • Males born after 12-31-59 must be registered for Selective Service
    • Suitable for Federal employment, determined by a background investigation
    • May be required to successfully complete a probationary period
    • Complete the initial online assessment and USAHire Assessment, if required
    • Relevant experience (see Qualifications).


    To qualify for the grade GS-13, you must have at least one full year of specialized experience comparable in scope and responsibility to the GS-12 level in the Federal service (obtained in either the public or private sectors). Such experience includes: 1) Integrating strategic creative user-centric design or business requirements in the development of websites and applications to ensure delivery of optimal experiences for users; 2) Utilizing human-centered design research methods in improving the usability, accessibility, and desirability provided in the interaction with web sites and applications; 3) Conducting qualitative research or field observation to gather aspects of the web site or application as perceived by users, and user experience; 4) Developing graphic materials, website content and other media deliverables including field of composition, cover execution, layout and paste-up of text and illustrations for publications, templates, slides, charts, graphs, and other materials; 5) Developing and executing usability and usefulness testing efforts which may include test scenarios, test tools, recruitment of test participants, coordination of testing, and recommendation of design improvements; 6) Facilitating problem-solving or prototyping sessions, design sprints, scrum teams or other meetings and sessions. (Note: your resume must fully support this response otherwise you will not be rated qualified.)


    Applicants are required to provide a portfolio of previous work. The items in the portfolio should not be created specifically for this application. Your portfolio must be a sample of previous work that demonstrate use of user experience design, interaction design, design research methods, and data synthesis. It must be provided as either an attached PDF or as a link to a portfolio website in the application. The portfolio will be reviewed by the selecting official if an applicant is referred for the position.


    The agency has identified a quality ranking factor for this position, which is experience designing and implementing digital solutions in the public sector and/or government. Applicants without the quality ranking factor will not be rated ineligible and may still be considered.

    You must meet all qualification and eligibility requirements by the closing date of this announcement.

    Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.


    This job does not have an education qualification requirement.

    Additional information

    Relocation expenses will not be paid. Current OPM employees may qualify as an exception.

    The full performance level of this position is GS-13.

    Reasonable Accommodation Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended and Americans with Disabilities Act 1990 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a reasonable accommodation in your online application. Requests for Reasonable Accommodations for the USA Hire Competency Based Assessments and appropriate supporting documentation for Reasonable Accommodation must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for Reasonable Accommodations are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a Reasonable Accommodation, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: https://help.usastaffing.gov/Apply/index.php?title=Reasonable_Accommodations_for_USA_Hire

    This job opportunity announcement may be used to fill additional similar vacancies across OPM.

    If you are a veteran and you are claiming 5-point veterans' preference, you must submit a copy of your DD-214 or other proof of eligibility.
    If you are a veteran and you are claiming 10-point veterans' preference, you must also submit an SF-15, "Application for 10-Point Veterans' Preference" plus the proof required by that form. For more information on veterans' preference click here.

    Males born after 12-31-59 must be registered or exempt from Selective Service (see https://www.sss.gov/Home/Registration).

    Career Transition Assistance Programs: These programs apply to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority for this position, you must: 1) meet CTAP or ICTAP eligibility criteria; 2) be rated well-qualified for the position with a score of 80 or above based on the competencies listed above; and 3) submit the appropriate documentation to support your CTAP or ICTAP eligibility. For more information visit: http://www.opm.gov/rif/employee_guides/career_transition.asp.

    You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be
    evaluated based on your application materials (e.g., resume, supporting documents), the responses you provide on the application
    questionnaire, and the result of the online assessments required for this position.

    Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal
    from consideration. Cheating on the online assessment may also result in your removal from consideration.

    How You Will Be Evaluated

    In order to be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. The assessment includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment.

    Applicants will enter a multi-hurdle process involving the following steps:

    1. Once the initial application process is complete, a review of your resume and supporting documentation will be conducted and compared against your responses to the assessment questionnaire. Qualified candidates will be assigned to one of three groupings based on the review: Minimally Qualified, Moderately Qualified, and Highly Qualified:
    Minimally Qualified = Meets the basic qualifications requirements described in the "Qualifications" section of this announcement.
    Moderately Qualified = Meets the basic qualifications requirements described in the "Qualifications" section of this announcement and demonstrates a moderate proficiency in the competencies defined below.
    Highly Qualified = Meets the basic qualifications requirements described in the "Qualifications" section of this announcement and excels in the competencies defined below. The grouping assignment is a measure of the degree to which your background matches the competencies required for this position.
    2. Applicants placed in the Highly Qualified grouping will have their resume and previous work portfolio reviewed in detail to confirm the experience claimed in their application.
    3. Confirmed applicants will be invited to a structured interview. (The expectation is that the structured interview will take place within approximately 10 days of notification, in person or online.)
    4. The applicants who complete the structured interview will be assigned to one of the three categories: Qualified, Well Qualified, or Best Qualified.
    Qualified = Demonstrates a basic proficiency in the critical competencies for the position.
    Well Qualified = Demonstrates a medium proficiency in the Critical Competencies for the position. (This category must be met to be considered under ICTAP procedures)
    Best Qualified = Demonstrates excellence in the critical competencies for the position.

    Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics):

    Creative Thinking
    Project Management
    Problem Solving
    Technology Application
    Attention to Detail
    Customer Service
    Decision Making
    Interpersonal Skills
    Stress Tolerance

    The Category Rating Process does not add veterans' preference points or apply the "rule of three," but protects the rights of veterans by placing them ahead of non-preference eligibles within each category. Preference eligibles who meet the minimum qualification requirements and have a compensable service-connected disability of at least 10 percent or higher will be listed in the highest quality category (except in the case of scientific or professional positions at the GS-09 level or higher).

    Background checks and security clearance

    Security clearance

    Not Required

    Drug test required


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    Required Documents

    To apply for this position, you must provide a complete Application Package which includes:

    1. Your Resume showing work schedule, hours worked per week, dates of employment and duties performed.
    2. Previous Work Portfolio is required. The items in the portfolio should not be created specifically for this application. This portfolio must be a sample of previous work that demonstrate use of user experience design, interaction design, design research methods, and data synthesis. This must be provided as either an attached PDF document or as a link to a portfolio website within your resume. This portfolio will be reviewed by the selecting official if an applicant is referred for the position.
    3. Other supporting documents:
      • Cover Letter, optional
      • If you are requesting a reasonable accommodation to the USA Hire Competency Based Assessments, submit documentation to support your request including the Reasonable Accommodation Request Form found here.
      • Veterans' Preference documentation, if applicable (e.g. DD-214 Member Copy 4 showing type of discharge/character of service; Current Active Duty members must submit a certification of expected discharge or release from active duty under honorable conditions dated within 120 days; SF-15 Form and related documentation; VA letter.)
      • Career Transition Assistance Program/Interagency Career Transition Assistance Program documentation, if applicable (e.g. Certification of Expected Separation, Reduction-In-Force Separation Notice, or Notice of Proposed Removal; SF-50 that documents the RIF separation action; and most recent performance appraisal.)
      • Worker's Compensation Separation: Agency certification of inability to place employee AND Notification of Separation OR Separation SF-50.
      • Disability Annuity Termination: Notification from OPM of disability annuity termination AND Separation SF-50 of the last position held.
      • Military Reserve or National Guard Technician Special Disability Retirement Annuity under 5 U.S.C. 8337(h) or 8456: Certification of special disability retirement annuity from a military department or National Guard Bureau AND Separation SF-50 of the last position held
    Failure to submit any of the above mentioned required documents may result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted.

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    A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.


    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

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    How to Apply

    Please read the entire announcement and all the instructions before you begin an application. To apply for this position, you must complete the initial online application, to include submission of the required documentation specified in the Required Documents section. The complete application package must be submitted by 11:59 PM (EST)on 04/26/2019 to receive consideration.
    The application process is as follows:

    1. To begin the application process, click the Apply Online button.
    2. Answer the questions presented in the application and attach all necessary supporting documentation.
    3. Click the "Submit Application" button prior to 11:59pm (ET) on the announcement closing date.
    4. After submitting an online application, you will be notified whether or not you are required to take additional online assessments through the USA Hire Competency Based Assessments system. This message will be delivered to you both on screen and via email notification.
    5. If you are asked to take the USA Hire Competency Based Assessments, you will be presented with a unique URL to access the USA Hire system. Access to USA Hire is granted through your USAJOBS login credentials. Be sure to review all instructions prior to beginning your USA Hire Assessments. Click here for Computer System Requirements (https://help.usastaffing.gov/Apply/index.php?
    6. Note, set aside at least 3 hours to take these assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue at a later time, you can re-use the URL sent to you via email and also found on the "Additional Application Information" page that can be located in the application record in your USAJOBS account.
    To update your application, including supporting documentation, at any time during the announcement open period by returning to your USAJOBS account. There you will find a record of your application, the application status, and an option to "Update Application." This option will no longer be available once the announcement has closed.

    To verify the status of your application both during and after the announcement open period, log into your USAJOBS account, all of your applications will appear on the Welcome screen. The application record in your USAJOBS account provides an "Additional Application Information" page that provides information regarding the documentation you submitted and any correspondence we have sent related to this application. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.

    Agency contact information

    DC HR Customer Service


    OPM Human Resources
    1900 E Street NW
    Washington, DC 20415
    Learn more about this agency

    We lead and serve the Federal Government in enterprise human resources management by delivering policies and services to achieve a trusted, effective civilian workforce. We've set our sights on empowering excellence in Government through great people, with the following goals:

    • transform hiring, pay, and benefits across the Federal Government to attract and retain the best civilian workforce;
    • lead the establishment and modernization of human capital information technology and data management systems and solutions;
    • improve integration and communication of OPM services to Federal agencies to meet emerging needs; and
    • optimize agency performance.
    Salary: Your salary will have a starting and ending salary, based on the negotiated Duty Location. The Salary range shown is for the Rest of U. S. locality, grade GS-13 step 1 ($88,704) to the San Jose-San Francisco-Oakland, CA locality, grade GS-13 step 10 ($139,916). Note: The 2019 salary is being used for this job announcement; however, at the time of selection 2018 salaries may still be in use. All employees are expected to be paid retroactively for 2019 salaries once updated by each agency.

    Visit our careers page

    Learn more about what it's like to work at Office of Personnel Management, what the agency does, and about the types of careers this agency offers.


    Next steps

    Based on your application and your responses to the application questionnaire, you may be presented with instructions on how to access the USA Hire system to complete the online assessments. The online assessments must be completed within 48 hours following the close of this announcement. You will have the opportunity to request a testing accommodation for the assessment should you have a disability covered under the Americans with Disabilities Act (ADA). Your assessment results will be kept on record for one year and used toward future positions for which you might apply that require the same assessments. To be considered for the position, you must meet all qualifications, including meeting or exceeding the cut score on the required assessments.

    We expect to make a job offer within 40 days after the closing date of the announcement. After making a tentative job offer, we will conduct a suitability/security background investigation.

Fair & Transparent

The Federal hiring process is setup to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy And gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.

Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:

  • An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
  • An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
  • An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.

You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.

Legal and regulatory guidance

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/530717700. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.