As a Knowledge Management Specialist, will perform duties under the broad, administrative direction of the supervisor and with wide latitude to exercise independent judgment, performs complex, sensitive, high level work characterized by an exceptional degree of difficulty and responsibility.
This position is located in General Services Administration (GSA), National Capital Region (NCR), Public Buildings Service (PBS), Office of Mission Support and Performance Improvement, in Washington, DC.Learn more about this agency
As a Knowledge Management Specialist, you will perform the following duties:
- Assists with strategic management defined as the ability to synthesize data from various sources and provide specific recommendations related to policy and process improvement recommendations to improve organizational performance. Engages in knowledge sharing mechanisms that promote data driven decision making and organizational awareness across business lines utilizing systems such as GSA Real Estate Exchange (GREX), REal Estate Across the US(REXUS), Electronic Project Management (ePM), Occupancy Agreement Tool (OATool), Computerized Maintenance Management System (CMMS/MAXIMO), Electronic Acquisition System Integration(EASi), Spend Tracker, CRM, Environmental Systems Research Institute(ESRI) and other developing systems.
- Applies knowledge of spatial and pipeline database design, including relational database design and spatial data integration, web GIS and geodatabase management applications software development and spatial analysis, data automation procedures, including vector and raster data automation techniques, data standards and quality assurance procedures.
- Provides critical analysis of pressing issues and required policy recommendations to management officials in formulating decisions regarding changing responsibilities or business needs, as well as in the design/development and evaluation of the ongoing and/or new program issues.
- Reviews and/or prepares highly technical reports and/or papers on important and extremely complex matters which influence not only the immediate work group, but which have widespread impact in terms of current and/or future programs. Incumbent provides technical and management support to all aspects of the region’s real estate assets. Establishes management protocols across all business lines through a thorough and routine analysis of the multiple management systems supporting the business of PBS. Serves as a primary agency contact for key programmatic decisions in the occupational area related to the regional or headquarters organization.
- As a technical authority, incumbent serves as an intermediary for program personnel on a diverse range of issues, projects, or concerns requiring an overview of the total agency operation with respect to resolving significant, controversial and/or otherwise highly charged situations.
Job family (Series)
Conditions Of Employment
- U.S. Citizens and National (Residents of American Samoa and Swains Island)
- Meet all eligibility criteria within 30 days of closing date.
- Register with Selective Service, if you are a male born after 12/31/1959.
- Direct Deposit of salary check to financial organization required.
If selected, you must meet the following conditions:
- Receive authorization from OPM on any job offer you receive, if you are or were (within the last 5 years) a political Schedule A, Schedule C or Non-Career SES employee in the Executive Branch.
- Serve a one year probationary period, if required.
- Undergo and pass a background investigation (Tier 2 investigation level).
- Have your identity and work status eligibility verified if you are not a GSA employee. We will use the Department of Homeland Security’s e-Verify system for this. Any discrepancies must be resolved as a condition of continued employment.
- Complete a "Declaration of Federal Employment" (OF-306) to determine suitability for Federal employment.
For each job on your resume, provide:
- the exact dates you held each job (from month/year to month/year)
- number of hours per week you worked (if part time).
If you have volunteered your service through a National Service program (e.g., Peace Corps, Americorps), we encourage you to apply and include this experience on your resume.
For a brief video on creating a Federal resume, click here.
The GS-14 salary range starts at $114,590.00 per year.
To qualify, you must have one year of specialized experience equivalent to the GS-13 level in the Federal service. Specialized experience is demonstrated experience with the following: applying knowledge management theories, principles, and practices to the collection, dissemination, and management of organizational knowledge and products; identifying, developing, and utilizing various evaluative techniques in support of the sharing of organizational knowledge; gathering information from multiple sources using analytical techniques; and, designing and implementing knowledge management systems to optimize the flow of information to support key business functions.
Bargaining Unit status: N/A
Relocation-related expenses are not approved and will be your responsibility.
Travel expenses associated with interviews may be approved. Determinations will be made on a case-by-case basis.
Additional vacancies may be filled from this announcement as needed; or through other GSA Organizations.
If you are eligible under Merit Promotion, you may also apply under Vacancy Announcement #1911130CFMP. You must apply separately to each announcement to be considered for both.
How You Will Be Evaluated
We will use a method called Category Rating to assess your application. Here’s how it will work:
You will be scored on the questions you answer during the application process, which will measure your possession of the following competencies or knowledge, skills, and abilities:
- Ability to apply experimental theories and new developments to problems not susceptible to treatment by accepted methods and to make decisions or recommendations significantly changing, interpreting or developing important public policies or programs.
- Knowledge of governing laws, regulations, methodologies and/or policies to provide sound and authoritative technical guidance on all issues related to the assigned program.
- Skill in implementation of knowledge management systems to optimize the flow of information to support key business functions.
- Ability to apply a wide range of qualitative and/or quantitative methods for the assessment and improvement of program effectiveness.
- Ability to conduct formal briefings for higher level management to provide recommendations or action plans.
Your answers to the questions will be used to place you in one of three categories: Best Qualified, Well Qualified, or Qualified.We will verify your answers to the questions in your resume. If your resume doesn’t support your answers, we may lower your score, which could place you in a lower category.Within each category, veterans will receive selection priority over non-veterans.
Additional assessments may be used, and, if so, you will be provided with further instructions.
If you are eligible under Interagency Career Transition Assistance Plan or GSA’s Career Transition Assistance Plan(ICTAP/CTAP), you must receive a score of 85 or higher to receive priority.
To preview questions please click here.
Background checks and security clearance
Drug test required
ALL required documents must be submitted before the closing date. Review the following list to determine what you need to submit.
If you are claiming veterans’ preference:
- Copy of your Certificate of Release or Discharge From Active Duty, DD-214 that shows the dates of your active duty service. If selected, a DD-214 showing your type of discharge (member 4 copy) will be required prior to appointment.
- If you are claiming 10-point preference or derived preference (a spouse, widow or widower, or parent of a deceased or disabled veteran), submit both of the following in addition to the DD-214: (a) completed SF-15 form; and (b) proof of your entitlement (refer to SF-15 for complete list).
If you are active duty military - Certification on a letterhead from your military branch that includes your rank, character of service (must be under honorable conditions) & military service dates including discharge/release date (must be no later than 120 days after the date the certification is submitted).
If you are ICTAP/CTAP eligible - submit a, b, and c: (a) proof of eligibility including agency notice; (b) SF-50, and (c) most recent performance appraisal.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
You will have access to many benefits including:
- Health insurance (choose from a wide range of plans)
- Life insurance coverage with several options
- Sick leave and vacation time, including 10 paid holidays per year
- Thrift Savings Plan (similar to a 401(k) plan)
- Flexible work schedules
- Transit and child care subsidies
- Flexible spending accounts
- Long-term care insurance
- Training and development
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How to Apply
You must submit a complete online application including any required documents prior to 11:59 pm Eastern Time on the closing date of the Announcement. Errors or omissions may result in your not being considered for this vacancy. You can modify/complete your application any time before the vacancy date/time deadline. Simply return to USAJOBS, select the vacancy, and update your application. For more detailed instructions on how to apply, read the Apply for a GSA Job on the GSA website.
To begin, click the Apply Online button on the vacancy announcement.
- Sign in or register on USAJobs and select a resume and documents to include in your application.
- Once you have clicked Apply for this position now, you will be taken to the GSA site to complete the application process.
- Click the Apply To This Vacancy and complete all steps in the application process until the Confirmation indicates your application is complete. If you click Return to USAJobs or get timed out prior to receiving confirmation, your application will not be submitted and cannot be considered for this vacancy.
- Note: Review the REQUIRED DOCUMENTS section of this announcement to determine which apply to you and must be submitted online. You may choose one or more of the following options to submit your document(s): Upload (from your computer); USAJOBS (click the "USAJOBS" link to complete the transfer process) or FAX (read the “Fax instructions” provided prior to printing the Fax Cover Sheet and faxing your information).
Need Assistance in Applying? Contact the HR representative listed on the announcement prior to the application deadline. We are available to assist you Monday-Friday during normal business hours. You must receive HR approval before deviating from these instructions. Be sure to APPLY EARLY as most assessments must be completed fully and submitted before the announcement closing.
Agency contact information
AddressGSA, Public Buildings Service
General Services Administration
Washington Area Service Center WASC)
7th and D Streets SW Room 1049
Washington, District of Columbia 20407
Visit our careers page
Learn more about what it's like to work at Public Buildings Service, what the agency does, and about the types of careers this agency offers.
After the closing date/deadline:
- ELIGIBILITY/QUALIFICATIONS: Applicant eligibility and qualifications are reviewed.
- REFERRAL TO MANAGEMENT: Eligible/Qualified applicants are referred to management for review and possible interview.
- SELECTION/TENTATIVE JOB OFFER: If a selection is made, a Tentative Offer is extended to the selectee and suitability and/or security background investigation is conducted.
- FINAL JOB OFFER: A final job offer is made (typically within 40 days after the closing date/deadline for applications).
- FINAL COMMUNICATION TO APPLICANTS: Once the position is filled, we will notify all applicants of their final status. You may check your status by logging into USAJOBS. Go to My USAJOBS and then to Applications.
Thank you for your interest in working for U.S. General Services Administration!
Fair & Transparent
The Federal hiring process is setup to be fair and transparent. Please read the following guidance.
Equal Employment Opportunity Policy
The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy And gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Reasonable Accommodation Policy
Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.
Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:
- An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
- An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
- An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.
You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.
Legal and regulatory guidance
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/527290900. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.