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    WHAT IS THE LARGE BUSINESS AND INTERNATIONAL DIVISION? The Large Business and International (LB&I) business unit provides service and enforcement activities to support tax compliance of businesses and related entities with assets of $10 million or more, as well as small U.S. businesses engaged in international, U.S. citizens abroad, and foreign persons and businesses with a U.S. tax requirement.

    See Education Requirements section for Locations and Amendments to add additional PODs.

    Learn more about this agency


    What does a Shared Administrative Associate (OA) do? Provides administrative, clerical and case processing support to managers and technical employees functionally and cross-functionally throughout assigned organizations, as needed. The duties involve planning, organizing and carrying out varied administrative and clerical activities required by business operating divisions. Will be a shared resource for multiple business operating divisions located in a post-of-duty, within a commuting area and/or geographic area.

    As a Shared Administrative Associate (OA) you will:

    • Support multiple managers and groups consisting of professional and technical employees both remotely and on-site as well as performing administrative tasks as needed for the post-of-duty.
    • Validate and inputs information to open, assign, transfer and close cases using various business unit case management automated systems such as ERCS, RGS, ICS, and ECMS.
    • Verify completeness and accuracy of case controls to ensure compliance with established business unit procedures and formats. Identifies and resolves inconsistencies shown on the Related Return Report, Inventory Validation Listing, or other inventory reports. Extracts and analyzes data to monitor statutes and alert the group manager and technical employees to ensure protection of the Government's interest.
    • Analyze case information to determine the appropriate procedures to close cases involving multiple work streams. Maintains and updates a variety of manual and automated tracking systems used in processing cases.
    • Retrieve from business unit automated systems, a variety of reports and technical material including forms, correspondence, supporting documents, etc. related to taxpayer cases.
    • Input and/or verifies technical employees' time on business unit automated systems. Retrieves data and provides analysis of time expended on individual and related case categories and other time expenditures.
    • Utilize software to prepare correspondence, reports, forms, requisitions, requests for personnel actions and legal documents. Reviews outgoing correspondence for proper format, conformance with procedural instructions, grammar, punctuation, spelling, and attachments.
    • Input and/or verifies technical employees' time on business unit automated systems such as SETR, ERCS, ICS, and Entity. Retrieves data and provides analysis of time expended on individual and related case categories and other time expenditures.
    • Manually and electronically prepares folders, case files, acknowledgments, forms, closing documents and transmittal instructions for use by technical employees to assist them in arriving at the final disposition of a case and executing case processing.
    • Gather, summarize and timely responds to management inquires for case, project and program information. Prepares a variety of correspondence, reports, forms, requisitions and case-related documents in regard to requests from higher levels in the organization.
    • Receive telephone calls and visitors, determines the nature of the business, gives routine and non-routine information, answers questions in accordance with Service policies and operations or directs callers and visitors to the appropriate person or office.
    • Retrieve and controls mail and suspense items, routing them directly to the appropriate person or office for action, follows-up on outstanding controls and researches background information before routing mail to the appropriate individuals. Prepares transmittals, boxes, and ships case files and other business documents.
    • Coordinate and initiates supply orders for multiple groups and/or offices. The incumbent is a purchase card holder responsible for submitting payment for supply and purchase orders. Utilizes internal and external automated systems to place orders and reconcile account information.
    • Organize, maintain, and purge files and records, manuals, handbooks, and other related materials. Prepares federal records for storage. Maintains calendar, schedule appointments and engagements and make travel arrangements for immediate manager and may be requested to perform these duties for additional managers supported.
    • Serve as a resource person to the group(s) in matters such as case procedures, group administrative procedures, etc. Serve as proxy for manager(s) on automated systems such as the performance appraisal system, travel system, requisition tracking system, etc.

    If you are selected at a lower grade level, you will have the opportunity to learn to perform all duties, and will receive training to help you grow in this position.

    WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.go

    Travel Required

    Not required

    Supervisory status


    Promotion Potential


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    Conditions Of Employment

    • Refer to Education Requirement Section for locations.
    • Click "Print Preview" to review the entire announcement before applying.
    • IRS Employees with Career or Career Conditional Appointments
    • Must be a U.S. Citizen or National

    PROFICIENCY REQUIREMENT (OFFICE AUTOMATION): In addition to meeting experience or education requirements, applicants must be able to demonstrate the ability to type 40 words per minute. Applicants may be asked to participate in a typing/performance test, provide a certificate of proficiency from a school or other organization authorized to issue such certificates by the Office of Personnel Management local office, or self-certifying their proficiency (which may be verified at a later step in the process). Performance test results and certificates of proficiency are acceptable for 3 years.


    You must meet the following requirements by the closing date of this announcement. 

    GS-5 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 in the Federal service. Specialized experience for this position includes: Experience providing clerical and admin support to managers and staff. Experience operating a variety of software systems (e.g., Integrated Data Retrieval System (IDRS), Exam Return Control System (ERCS), Report Generating Software (RGS), Integrated Collection System (ICS), Entity Case Management Information (Entity), Data Model View (DMV), Case Based Reasoning (CBR), etc.) to prepare documents, input data, compile/ generate reports and monitor administrative controls. Experience responding/referring taxpayer complaints and inquiries. Experience with using agency regulations, manuals, and directives pertaining to clerical and administrative policies and practices to perform administrative and case processing support functions. Experience applying grammar, spelling and punctuation to prepare reports and correspondence.


    you may substitute education for specialized experience as follows: a Bachelor’s degree or four (4) years of education above high school in any field of study from an accredited college or university.


    You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions.­­­­­­­­­­­­­­­­

    GS-6 LEVEL:

    You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-05 in the Federal service. Specialized experience for this position includes: Experience with the organizational structure of the IRS business unit operations. Experience providing clerical and admin support to multiple managers and groups. Experience operating a variety of software systems (e.g., Integrated Data Retrieval System (IDRS), Exam Return Control System (ERCS), Report Generating Software (RGS), Integrated Collection System (ICS), Entity Case Management Information (Entity), Data Model View (DMV), Case Based Reasoning (CBR), etc.) to prepare documents, input data, compile/ generate reports and monitor administrative controls. Experience responding/referring taxpayer complaints and inquiries. Experience with using agency regulations, manuals, and directives pertaining to clerical and administrative policies and practices to perform administrative and case processing support functions. Experience applying grammar, spelling and punctuation to prepare reports and correspondence.­­­­­

    For the GS-6, in additional to the above requirements, you must have been at the GS-5 level to for 52 weeks (time-in-grade requirement).

    -The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part- time work is considered on a prorated basis.

    -To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.




    A total of 122 positions will be filled in LB&I as follows:

    1 in 135 High Street, Hartford, CT (CT0013)

    1 in 135 Grand Street, Waterbury, CT (CT0047)

    1 in 150 Court Street, New Haven, CT (CT0061)

    1 in 761 Main Avenue, Suite 1000, Norwalk, CT (CT3438)

    1 in 15 New Sudbury Street, Boston, MA (MA0131)

    2 in 200 Sheffield Street, Mountainside, NJ (NJ4360)

    6 in 201 Varick Street, New York, NY (NY0128)

    1 in 11 A Clinton Ave, Albany, NY (NY0300)

    1 in 300 South State Street, Syracuse, NY (NY7357)

    1 in 999 Stewart Ave, Bethpage, NY (NY7501)

    2 in 1000 Liberty Avenue, Pittsburgh, PA (PA0233)

    1 in 120 Liberty Street, Brockton, MA (MA5955)

    1 in One Montvale Ave., Stoneham, MA (MA5632)

    1 in 80 Daniel Street, Portsmouth, NH (NH0036)

    1 in 200 Federal Plaza, Paterson, NJ (NJ0145)

    1 in 100 Dey Place, Edison, NJ (NJD001)

    2 in 26 Federal Plaza, New York, NY (NY0282)

    2 in 290 Broadway - Foley Square, New York City, NY (NY0350)

    1 in 1 Lefrak City Plaza, 59-17 Junction Blvd, Corona, NY (NY5848)

    1 in 210 East Post Road, White Plains, NY (NY6385)

    1 in 255 East Ave, Rochester, NY (NY7064)

    1 in 2 Metrotech Center, 100 Myrtle Avenue, Brooklyn, NY (NY7288)

    1 in 130 South Elmwood Avenue, Suite 100, Buffalo, NY (NY7340)

    2 in 600 Arch Street, Philadelphia, PA (PA0277)

    2 in 601 S. Henderson Road, King of Prussia, PA (PA0507)

    2 in 333 W Broadway, San Diego, CA (CA0316)

    1 in 55 South Market Street, San Jose, CA (CA6116)

    1 in 920 W Riverside Avenue, Spokane, WA (WA0064)

    1 in 1818 E Southern Ave, Mesa, AZ (AZ6886)

    1 in 300 North Los Angeles St, Los Angeles, CA (CA0150)

    3 in 450 Golden Gate Ave, San Francisco, CA (CA0154)

    3 in 24000 Avila Road, Laguna Niguel, CA (CA0521)

    1 in 222 N. Sepulveda, El Segundo, CA (CA6093)

    6 in 225 W Broadway, Glendale, CA (CA6218)

    1 in 751 Daily Drive, Camarillo, CA (CAD003)

    1 in 1999 Broadway, Denver, CO (CO1811)

    1 in 110 City Parkway, Las Vegas, NV (NV7516)

    3 in 230 S. Dearborn Street, Chicago, IL (IL0236)

    2 in 2001 Butterfield Road, Downers Grove, IL (IL2337)

    2 in 5100 River Rd, Schiller Park, IL (IL2558)

    1 in 12900 North Meridian Street, Hamilton Crossing Four, Carmel, IN (IN1765)

    1 in 22600 Hall Rd, Ste 102, Clinton Township, MI (MI1942)

    2 in 38275 West Twelve Mile Road, Farmington Hills, MI (MI2097)

    1 in 1550 American Blvd East, Bloomington, MN (MN1675)

    1 in 210 Walnut Street, Des Moines, IA (IA0112)

    1 in 3971 S Research Park Drive, Suite B, Ann Arbor, MI (MI2218)

    1 in 917 N. Saginaw St, Flint, MI (MI3022)

    1 in 1122 Town and Country Commons, Chesterfield, MO (MO1833)

    1 in 2850 NE Independence Ave, Lee's Summit, MO (MO2008)

    4 in 550 Main Street, Cincinnati, OH (OH0189)

    1 in 450 Rockside Woods Blvd S, Suite 300, Independence, OH (OH2320)

    1 in N14 W24200 Tower Place, Suite 202, Waukesha, WI; (WI1696)

    1 in 1242 Fourier Drive, Madison, WI (WI1784)

    1 in 655 E Milsap Rd, Fayetteville, AR (AR1290)

    1 in 999 N Capitol St Ne, Washington, DC (DC0221)

    2 in 3848 West Columbus Drive, Tampa, FL (FL2402)

    2 in 1899 Powers Ferry Road SE, Atlanta, GA (GA2401)

    1 in 1500 Leestown Rd, Lexington, KY (KYD001)

    1 in 10715 David Taylor Drive, Charlotte, NC (NC2598)

    1 in 801 Broadway, Nashville, TN (TN0052)

    3 in 4050 Alpha Rd, Farmers Branch, TX (TX0302)

    2 in 8701 S Gessner, Houston, TX (TX0297)

    1 in 700 W Capitol, Little Rock, AR (AR0063)

    1 in 1352 Marrows Road, Newark, DE (DE0052)

    2 in 2888 Woodcock Blvd, Atlanta, GA (GA2004)

    1 in 3154 Perimeter Pkwy, Augusta, GA (GA2441)

    1 in 400 West Bay Street, Jacksonville, FL (FL0067)

    1 in 7850 S. W. 6th Court, Plantation, FL (FL2347)

    1 in 600 Dr Martin L King Pl, Louisville, KY (KY0086)

    1 in 31 Hopkins Plaza, Baltimore, MD (MD0055)

    1 in 7751 Brier Creek Parkway, Ste 102, Raleigh, NC (NC1151)

    1 in 4905 Koger Boulevard, Greensboro, NC (NC2668)

    2 in 55 North Robinson, Oklahoma City, OK (OK1356)

    1 in 1645 South 101st E. Ave, Tulsa, OK (OK1358)

    1 in 440 Roper Mountain Rd, Greenville, SC (SC2095)

    1 in 5333 Getwell Road, Memphis, TN (TN0005)

    1 in 300 E. Eighth Street, Austin, TX (TX0227)

    1 in 1919 Smith, Houston, TX (TX0298)

    1 in 5810 San Bernardo Ave, Laredo, TX (TX2125)

    2 in 12309 N Mopac Expwy, Austin, TX (TX2835)

    1 in 7980 Science Applications Ct, Suite 1251, Vienna, VA (VA0008)

    1 in 306 W. Eldorado St, Decatur, IL

    1 in 51 Haddonfield Road, Cherry Hill, NJ (NJ5114)

    1 in 127 International Drive, Franklin, TN (TN2709)

    1 in  501 W Ocean Blvd, Long Beach, CA (CA0273)

    Additional information

    POSITION DESCRIPTIONS - PD #98654 - GS-0303-05    PD#98636 - GS-0303-06
    A PM/C SharePoint site is available for IRS Employees at: https://organization.ds.irsnet.gov/sites/HCOETS/PMC/SPDLibrary/SitePages/Home.aspx  


    • We may select from this announcement or any other source to fill one or more vacancies.
    • This is a bargaining unit position.
    • Tour of Duty:  Monday - Friday 8:00 AM - 4:30 PM
    • Alternative work schedule, staggered work hours or telework may be available.
    • Must meet IRS telework eligibility requirements.

    How You Will Be Evaluated

    Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a “not qualified” determination.

    Your application will be evaluated on the CJEs of the position to be filled per the National Agreement Article 13.
    Your application will also be rated and ranked among others, based on your responses to the online questions, regarding your experience, education, training, performance appraisals and awards relevant to the duties of this position. IRS employees may obtain most recent awards listing at https://persinfo.web.irs.gov/

    Your rating may be lowered, if your responses to the online questions are not supported by the education and/or experience described in your application.

    If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. You may be required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring polices). We will not reimburse costs related to the interview such as travel to and from the interview site.

    If you are a displaced or surplus Treasury employee eligible for the Career Transition Assistance Plan (CTAP), you must receive a score of 80  or better to be rated as well qualified to receive special selection priority.

    To preview questions please click here.

    Background checks and security clearance

    Security clearance

    Not Required

    Drug test required


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    Required Documents

    A complete application includes 1. A resume, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you will not be considered for this position (or may not receive the special consideration for which you may be eligible).

    All applicants are required to submit a resume either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional). To receive full credit for relevant experience, please list the month/year and number of hours worked for experience listed on your resume. We suggest that you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions. Please view Resume Tips

    Career Transition Assistance Plan (CTAP) Documentation
    If you are a displaced or surplus Treasury employee, click CTAP for eligibility and a detailed list of required documents. IRS CTAP eligibles can apply for jobs within and outside the commuting area.

    IRS Reassignment Preference Program (RPP)
    You must meet the requirements in your RPP notice. Submit a copy of your RPP Notice along with a copy of your most recent annual performance appraisal. Your performance appraisal must have a fully successful or higher overall rating.

    Performance Appraisal/Awards
    Submit a copy of your most recent completed performance appraisal.

    IRS employees:
    if a revalidated appraisal is used for merit promotion, the supervisor must prepare a narrative for each critical job element that does not have a narrative describing the performance in the appraisal period covered by the rating. Note: If you are a manager or management official, your most recent annual performance appraisal must be used for the overall rating identified.

    Education Documentation
    If you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. If the position has specific education requirements and you are currently (or have previously been) in the Federal job series to be filled, there is no need to submit a transcript or equivalent at this time.

    An official transcript will be required if you are selected.

    A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

    If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.  

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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    A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

    As a current employee, you know the great benefits we offer. Should you have any questions about benefits, please contact the Employee Resource Center (ERC) at 1-866-743-5748 option #1 for ERC.

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

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    How to Apply

    The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date.

    This is an open continuous roster announcement which allows applicants to apply up to the last cutoff date listed in the announcement. The roster open period is 3/11/2019 through 1/13/2020.  The roster will be used to fill an anticipated 119 vacancies throughout the next 12 months. Selections may be made through 4/13/2020. Contingent upon funding and space requirements, one or more vacancies may be filled at the locations listed in this announcement as they become available. Applicants need to apply and/or update their applications by 11:59 pm ET at the close of each of the following cutoff dates to be considered: 4/1/2019, 7/15/2019, 10/15/2019 and 1/13/2020.

    Treasury believes in a working environment that supports inclusion; please view our reasonable accommodation policies and procedures at https://jobs.irs.gov/seasonal/reasonable-accommodation.html We will provide reasonable accommodation to applicants with disabilities on a case-by-case basis. Please contact cami.m.pierotti@irs.gov if you require this for any part of the application and hiring process.

    • To begin, either click the “Create a New Account” button and follow the prompts to register or if you previously registered, click the "Apply Online" button and follow the prompts.
    • You will be re-directed to Treasury’s CareerConnector system to complete your application process; answer the online questions, and submit all required documents. (To submit supporting documents, click one of the available options; Upload; Fax; or Reuse existing documents. To protect your privacy, we suggest you first remove your SSN). Also, go to “My Account” to view and update your information, as necessary.
    • To complete, you must click the “Submit Application” button located at the bottom of the “Application Review” page.
    • To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received.
    • To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
      If you are experiencing system issues with your application, please contact the CareerConnector Help Desk at careerconnectorhelp@treasury.gov and/or the USAJOBS Help Desk.

    Agency contact information

    IRS Jobs Online Help Desk


    1973 N Rulon White Blvd
    MS 1500
    Ogden, Utah 84404
    United States
    Learn more about this agency

    WHY IS THE IRS A GREAT PLACE TO WORK?  As an IRS employee, you will feel proud knowing you helped make America stronger while working at one of the world’s biggest financial institutions. You will be part of an organization that collects over $2 trillion in revenue and processes over 200 million tax returns annually. We are proud of how we apply the tax law with integrity and fairness to all.

    IRS hires talented and dedicated individuals from many backgrounds, including accounting, business, finance, law enforcement and information technology. You will be challenged and supported on a daily basis. Whether you are just starting out or looking for a new opportunity, consider an IRS career.

    Next steps

    You may check the status of your application for this position at any time by logging onto the USAJOBS “My Account” tab and clicking on “Application Status.” For a more detailed update of your application status, you may click on “more information.”

    Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.

Fair & Transparent

The Federal hiring process is setup to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy And gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change in the workplace or the way things are customarily done that provides an equal employment opportunity to an individual with a disability. Under the Rehabilitation Act of 1973 the Equal Employment Opportunity Commission (EEOC) must provide reasonable accommodations:

  • An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
  • An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
  • An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.

Legal and regulatory guidance

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/526982600. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.