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    Duties

    Summary

    About the Position: Work under the general supervision of the Administrative Coordinator/Supervisor. Independently plans and carries out successive steps according to the specific requirements of each transaction within a complicated framework of established procedures and guidelines where there are normally clear precedents and regulatory requirements of the various transactions. The work includes various duties involving different and unrelated processes and methods.

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    Responsibilities

    • Process customer inquiries received in person, over the telephone, or by electronic communications.
    • Provide payroll support, and maintains time and attendance reporting and pay related actions.
    • Receive and reviews all incoming mail and distributes to appropriate party.
    • Independently determines whether mail of a critical or sensitive nature should be held for supervisor when absent from the office.
    • Maintain record and control of all mail requiring reply by an established suspense date, including follow-ups to assure suspense is met.
    • Makes necessary arrangements for conferences and meetings.
    • Prepare minutes for meetings or conferences for distribution to the participants when requested.
    • Maintains control records on incoming correspondence and action documents and follows up on work in process.
    • Receive and review correspondence and reports which are submitted to supervisor for clearance or signature for format.
    • Apply knowledge of the various types of information systems and/or software capabilities and functions to resolve problems.
    • Utilize the Defense Logistics Standard Support (DMLSS) to review, report, and track the procurement of medical and nonmedical supplies.

    Travel Required

    Not required

    Supervisory status

    No

    Promotion Potential

    6

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    Requirements

    Conditions Of Employment

    • This position requires the incumbent be able to obtain and maintain a determination of eligibility for a Tier 3 security investigation or access for the duration of employment. A background investigation and credit check are required.
    • This position requires the incumbent to have tuberculosis testing.
    • Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.

    Qualifications

    Who May Apply: US Citizens

    In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

    Experience required: To qualify based on your work experience, your resume must describe at least one year of experience which prepared you to do the work in this job. Specialized experience is defined as: Experience in administrative and clerical work, including establishing a library of materials and files specific to an office's function; Dealing with customers who have had a negative experience; Ability to create documents from scratch in the MS Office suite such as Excel, Microsoft Word, Power Point etc. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-05).

    This position requires the services of a qualified typist. A qualified typist can type 40 words per minute based on a 5-minute sample with 3 or fewer errors.

    Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this position, you must qualify on experience alone.

    You will be evaluated on the basis of your level of competency in the following areas:
    • Computer Skills
    • Customer Service
    • Information Management
    • Reporting

    Education

    This job does not have an education qualification requirement.

    Additional information

    • Male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration.
    • You will be required to provide proof of U.S. Citizenship.
    • Two year trial/probationary period may be required.
    • Direct Deposit of Pay is required.
    • Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.
    • If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet.
    • You may claim military spouse preference.
    • Salary includes applicable locality pay or Local Market Supplement.
    • Interagency Career Transition Assistance Program (ICTAP). If you are a Federal employee in the competitive service and your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority for this position. To receive selection priority, you must: (1) meet ICTAP eligibility criteria (2) be rated well-qualified for the position and; (3) submit the appropriate documentation to support your ICTAP eligibility. To be considered well-qualified and receive selection priority applicants must satisfy all qualification requirements for the position and receive a score of 90 or above. Additional information about the program is on OPM's Career Transition Resources website.
    • If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.

    How You Will Be Evaluated

    Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your résumé and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your résumé and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.

    You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.

    Basis for Rating: Qualified candidates will be assigned to one of three quality categories: Best Qualified, Highly Qualified and Qualified. Veteran preference eligibles are listed ahead of non-preference eligibles within each quality category.

    • Best Qualified. Candidates in this category possess exceptional skills and experience to exceed well above the minimum requirements for the announced position.
    • Highly Qualified. Candidates in this category possess good skills and experience above the minimum requirements for the announced position.
    • Qualified. Candidates in this category meet the minimum experience requirements for the announced position.

    Background checks and security clearance

    Security clearance

    Not Required

    Drug test required

    No

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    Required Documents

    The documents you are required to submit vary based on whether or not you are eligible for preference in federal employment. A complete description of preference categories and the associated required documents is in the Applicant Checklist (External).

    As described above, your complete application includes your resume, your responses to the online questionnaire, and documents which prove your eligibility to apply. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.

    1. Your resume:

    • Your resume may be submitted in any format and must support the specialized experience described in this announcement.
    • If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.
    • For qualifications determinations your resume must contain hours worked per week and the dates of employment (i.e., HRS per week and month/year to month/year or month/year to present). If your resume does not contain this information, your application may be marked as incomplete and you may not receive consideration for this position.
    • For additional information see: What to include in your resume.
    2. Other supporting documents:
    • Cover Letter, optional
    • Most recent Performance Appraisal, if applicable
    NOTE: Documents submitted as part of the application package, to include supplemental documents, may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.

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    Benefits

    https://www.usajobs.gov/Help/working-in-government/

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    How to Apply

    To apply for this position, you must complete the online questionnaire and submit the documentation specified in the Required Documents section below.

    The complete application package must be submitted by 11:59 PM (EST) on 02/21/2019 to receive consideration.

    • To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application (https://apply.usastaffing.gov/ViewQuestionnaire/10424919).
    • Follow the prompts to select your résumé and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
    • After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
    • You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
    • It is your responsibility to verify that your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan.
    • Additional information on how to complete the online application process and submit your online application may be found on the USA Staffing Applicant Resource Center.
    To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.

    Agency contact information

    Army Applicant Help Desk

    Address

    JT-APF-DDAAFG FORT BELVOIR COMMUNITY HOSPITAL
    DO NOT MAIL
    Fort Belvoir, VA 22060
    US
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    The Defense Health Agency, National Capital Region Medical Directorate (NCR-MD) is the future of Military Medicine- a partnership in World Class Medical Healthcare. The Walter Reed National Military Medical Center, the National Intrepid Center of Excellence (NICoE), Fort Belvoir Community Hospital, Dilorenzo Clinic and the Joint Pathology Center, provide world class medical services to the nation's service members and their families.

    Next steps

    If you have questions regarding this job posting please visit https://portal.chra.army.mil/hr_public?id=form_public&sys_id=-1&table=u_application_inquiry_staging and complete the online submission form. To expedite the process please include the Job announcement number, which can be found at the top, right hand side of the job announcement.

    If you provided an email address, you will receive an email message acknowledging receipt of your application. Your application package will be used to determine your eligibility, qualifications, and quality ranking for this position. If you are determined to be ineligible or not qualified, your application will receive no further consideration.

Fair & Transparent

The Federal hiring process is setup to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy And gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change in the workplace or the way things are customarily done that provides an equal employment opportunity to an individual with a disability. Under the Rehabilitation Act of 1973 the Equal Employment Opportunity Commission (EEOC) must provide reasonable accommodations:

  • An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
  • An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
  • An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.

Legal and regulatory guidance

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/524596400. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.