This position is located in the Chief Information Officer (CIO), Enterprise Technology Branch, Enterprise Strategies and Measurement Section of the Federal Deposit Insurance Corporation and provides support in the areas of Business Process Improvement (BPI) program.
Additional selections may be made from this vacancy announcement to fill identical vacancies that occur subsequent to this announcement.Learn more about this agency
Supports the governance of Business Process Improvement (BPI) program within DIT including the development of the charter, best practices and methodology, and the development and establishment of the enterprise BPI strategy and service delivery model.
Prepares and presents written proposals to management and senior staff regarding BPI projects and related activities and drafts and maintains standards, program policies, and procedures necessary to implement and support the division-wide BPI program.
Acts as a lead BPI analyst on efforts and provides technical direction to analysts and analyzes organizational business processes, making recommendations for business process solutions; and maintaining DIT enterprise business process management systems used to track and monitor BPI initiatives.
Serves as an organizational BPI project expert, preparing project management artifacts such as vision and scope, project plans, project schedules and resource estimates, and supports and leads project planning efforts by setting project objectives, providing resource and schedule estimates, and measuring and reporting-out progress and productivity.
Occasional travel - Occasional travel is required.
Job family (Series)
Conditions Of Employment
Completion of Confidential Financial Disclosure may be required.
High Risk Position – Background Investigation (BI) required.
Qualifying experience may be obtained in the private or public sector. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic, religious/spiritual; community; student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Additional qualifications information can be found here.
You must have Information Technology (IT)-related experience which demonstrates proficiency in each of the following competencies:
• Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
• Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
GRADE 14 LEVEL
Applicants must have one year of specialized experience equivalent to the GS/CG-13 grade level. Specialized experience is experience providing leadership to Information Technology (IT) Business Process Improvement (BPI) project teams to identify process improvements and oversees process improvements to reduce operational unit costs to increase quality and appropriate use of resources.
GRADE 13 LEVEL
Applicants must have one year of specialized experience equivalent to the GS/CG-12 grade level. Specialized experience is assisting and supporting the development, implementation, and operation of a Business Process Improvement (BPI) program supporting an Information Technology organization.
There is no substitution of education for the experience for this position.
Applicants eligible for ICTAP (Interagency Career Transition Assistance Program) must achieve a score of 85 “well qualified” for this position. For more information, click here.
Applicants must have met the qualification requirements (including selective placement factors - if any) for this position within 30 calendar days of the closing date of this announcement.
To read about your rights and responsibilities as an applicant for Federal employment, click here.
If selected, you may be required to serve a probationary period.
How You Will Be Evaluated
Your resume and the online assessment questionnaire will be reviewed, to determine whether you meet the qualification requirements outlined in this announcement. Therefore, it is imperative that your resume contain sufficiently detailed information upon which to make the qualification determination. Please ensure that your resume contains specific information such as position titles, beginning and ending dates of employment for each position, average number of hours worked per week, and if the position is/was in the Federal government, you should provide the position series and grade level.
Your resume will also be evaluated to measure your responses to the assessment questions. If you rated yourself higher on the questionnaire than what is supported by your resume, your overall qualifications assessment may be adversely affected.
The competencies/knowledge, skills, and abilities (KSAs) you will be assessed on are listed below. Top ranked candidates will be referred to the selecting official for further review and consideration.
1. Knowledge of BPI management principles, methods, and techniques.
2. Knowledge of developing, recommending, and implementing enterprise BPI best practices, including soliciting feedback on improvement processes.
3. Knowledge of applying service delivery principles, methods, and practices including plan and schedule development, resource requirement estimation, milestone and deliverable definition, activity monitoring, and accomplishment evaluation and reporting.
4. Ability to communicate orally and in writing in order to present technical information, advice, findings, and recommendations to both IT professionals and customers during meetings and presentations.
5. Knowledge of evaluating organizational processes, in an IT environment, and introducing an integrated approach to quality and continual process improvement to service delivery, project management, and execution.
6. Knowledge of BPI principles and methods within an IT organization, including qualitative and quantitative methods for the assessment and improvement of DIT/BPI program effectiveness.
You do not need to respond separately to these KSAs. Your answers to the online questionnaire and resume will serve as responses to the KSAs.
To preview questions please click here.
Background checks and security clearance
Drug test required
Please review the following to determine your eligibility and which document(s) is required to complete your application:
VETERANS EMPLOYMENT OPPORTUNITY ACT (VEOA) ELIGIBLES AND SPECIAL
HIRING AUTHORITIES FOR VETERANS: If you are applying for consideration under VEOA and special hiring authorities for veterans, click here.
SPECIAL APPOINTING AUTHORITIES FOR PEOPLE WITH DISABILITIES: If you are
applying for consideration under special appointing authorities for people with disabilities, you will be required to provide proof of disability documentation to specify that you are a person who (1) has a severe physical disability; (2) an intellectual disability; or (3) a psychiatric disability. Severe physical disabilities include but are not limited to blindness, deafness, paralysis, missing limbs, epilepsy and dwarfism. The documentation does NOT need to detail your specific disability, medical history or need for accommodation, however, the letter should clearly state that you are eligible for appointment under this authority. THE DOCUMENTATION MUST HAVE BEEN OBTAINED FROM: (a). Licensed medical professionals; or (b). State or private vocational rehabilitation specialists; or (c). Any Government agency (e.g. VA, etc.) that issues or provides disability benefit. To view sample Schedule A proof of disability letters and for more information on this special appointing authority, click here. Please note that employees hired under this Schedule A hiring authority will be required to complete a Standard Form 256 to identify their disability status.
INTERAGENCY TRANSITION ASSISTANCE PROGRAM (ICTAP): If you are a
displaced or surplus Federal employee eligible for consideration under the ICTAP, you must submit proof of eligibility. For more information, click here.
CURRENT FEDERAL EMPLOYEES OR REINSTATEMENT ELIGIBLE WITH
COMPETITIVE STATUS: A copy of your most recent SF Form 50, Notification of Personnel Action, that shows: (1) permanent or career-conditional tenure (codes 1 or 2, in block 24), and (2) position occupied in the competitive service (code 1, in block 34). To be considered as a non- competitive eligible candidate, the SF-50 must show the highest grade level or promotion potential level applicant has attained competitively and grade must be equivalent or higher than the grade for which applying.
NONCOMPETITIVE CONVERSION ELIGIBLES UNDER A PATHWAYS PROGRAM: If you are applying under this noncompetitive conversion authority, you must provide proof of program completion. A letter from your current agency certifying completion is acceptable documentation.
FDIC EMPLOYEES: Submit a final digitally signed copy of your most recent Annual Performance Appraisal and Evaluation form. The final PDF form is also acceptable.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
In addition to the regular benefits offered by Federal agencies, the FDIC offers additional benefits to its employees. These benefits, some at minimal cost, are some of the best and most competitive in both the private and public sectors.
To find out more, click here.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How to Apply
To begin, click the “Apply” button and follow the prompts. If you haven’t already, register and establish a USAJOBS account. After you register online, click the “Apply” button to complete the online assessment questionnaire, and submit all required documents. Please be sure to click “Submit Application” to complete the application process.
You must apply online. Applicants requesting an exception from the online process must contact the Human Resources Specialist or contact point listed in this announcement prior to 12:00 noon local time on the closing date.
To return to your saved application, log in to your USAJOBS account and click on “Applications” tab. Click on the “Position Title,” and then select “Update Application” or “Additional Application Information” to continue.
You have until 11:59 p.m. EST (Eastern Standard Time) on the closing date of this announcement to complete the application process.
Please ensure you have completed the application process by verifying the status of your application on-line to reflect: “Received”. Failure to complete the application process will result in an incomplete application and you will not be considered for the position.
Agency contact information
AddressFederal Deposit Insurance Corporation
Human Resources Service Center
3501 Fairfax Drive
Arlington, Virginia 22226
The Federal Deposit Insurance Corporation (FDIC) is one of the most respected forces in America’s financial community. Our mission is to maintain stability and public confidence in the nation’s financial system by insuring deposits, examining and supervising financial institutions, and managing receiverships.
The FDIC has ranked as one of the best places to work among mid-sized agencies in the Federal Government for the past seven years.
You may check the status of your application on-line 24 hours a day, 7 days a week through USAJOBS by signing in and selecting "Application Status." Thank you for your interest in working for the Federal Deposit Insurance Corporation.
Fair & Transparent
The Federal hiring process is setup to be fair and transparent. Please read the following guidance.
Equal Employment Opportunity Policy
The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy And gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Reasonable Accommodation Policy
Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.
Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:
- An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
- An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
- An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.
You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.
Legal and regulatory guidance
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/524421900. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.