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    Duties

    Summary

    This position is located in the Chief  Information Officer (CIO), Enterprise Technology Branch, Enterprise Strategies and Measurement Section of the Federal Deposit Insurance Corporation and provides support in the areas of Business Process Improvement (BPI) program.

    Additional selections may be made from this vacancy announcement to fill identical vacancies that occur subsequent to this announcement.

    Learn more about this agency

    Responsibilities

    Supports the governance of Business Process Improvement (BPI) program within DIT including the development of the charter, best practices and methodology, and the development and establishment of the enterprise BPI strategy and  service delivery model.

    Prepares and presents written proposals to management and senior staff regarding BPI projects and related activities and drafts and maintains standards, program policies, and procedures necessary to implement and support the division-wide BPI program.

    Acts as a lead BPI analyst on efforts and provides technical direction to analysts and analyzes organizational business processes, making recommendations for business process solutions; and maintaining DIT enterprise business process management systems used to track and monitor BPI initiatives.     

    Serves as an organizational BPI project expert, preparing project management artifacts such as vision and scope, project plans, project schedules and resource estimates, and supports and leads project planning efforts by setting project objectives, providing resource and schedule estimates, and measuring and reporting-out progress and productivity.     

    Travel Required

    Occasional travel - Occasional travel is required.

    Supervisory status

    No

    Promotion Potential

    14

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    Requirements

    Conditions Of Employment

    Employment Conditions.

    Registration with the Selective Service.

    U.S. Citizenship is required.

    Completion of Confidential Financial Disclosure may be required.

    High Risk Position – Background Investigation (BI) required.

    Qualifications

    Qualifying experience may be obtained in the private or public sector. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic, religious/spiritual; community; student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Additional qualifications information can be found here.

    You must have Information Technology (IT)-related experience which demonstrates proficiency in each of the following competencies:

    • Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

    • Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

    • Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

    • Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

    GRADE 14 LEVEL

    Applicants must have one year of specialized experience equivalent to the GS/CG-13 grade level.  Specialized experience is experience providing leadership to Information Technology (IT) Business Process Improvement (BPI) project teams to identify process improvements and oversees process improvements to reduce operational unit costs to increase quality and appropriate use of resources.

    GRADE 13 LEVEL

    Applicants must have one year of specialized experience equivalent to the GS/CG-12 grade level.  Specialized experience is assisting and supporting the development, implementation, and operation of a Business Process Improvement (BPI) program supporting an Information Technology organization.

    There is no substitution of education for the experience for this position.

    Qualifications Required:

    Applicants eligible for ICTAP (Interagency Career Transition Assistance Program) must achieve a score of 80 or higher in the online assessment to be determined “well qualified” for this position. For more information, click here.

    Education

    Additional information

    To read about your rights and responsibilities as an applicant for Federal employment, click here.  

    If selected, you may be required to serve a probationary period.


    How You Will Be Evaluated

    Your resume and the online assessment questionnaire will be reviewed to determine whether you meet the qualification requirements outlined in this announcement.  Therefore, it is imperative that your resume contain sufficiently detailed information upon which to make the qualification. Please ensure that your resume contains specific information such as position titles, beginning and ending dates of employment for each position, average number of hours worked per week, and if the position is/was in the Federal government, you should provide the position series and grade level.

    Your resume will also be evaluated to measure your responses to the assessment questions. If you rated yourself higher on the questionnaire than what is supported by your resume, your overall qualifications assessment may be adversely affected.

    If you are found qualified, you will be placed in one of three categories: Best Qualified, Highly Qualified, or Qualified. These category assignments are a measure of the degree in which your background and responses to the assessment questions match the competencies/knowledge, skills, and abilities (KSAs) listed below. Within these categories, candidates eligible for veterans’ preference will receive selection priority over non-veterans.


    1. Knowledge of BPI management principles, methods, and techniques.

    2. Knowledge of developing, recommending, and implementing enterprise BPI best practices, including soliciting feedback on improvement processes.

    3. Knowledge of applying service delivery principles, methods, and practices including plan and schedule development, resource requirement estimation, milestone and deliverable definition, activity monitoring, and accomplishment evaluation and reporting.

    4. Ability to communicate orally and in writing in order to present technical information, advice, findings, and recommendations to both IT professionals and customers during meetings and presentations.

    5. Knowledge of evaluating organizational processes, in an IT environment, and introducing an integrated approach to quality and continual process improvement to service delivery, project management, and execution.

    6. Knowledge of BPI principles and methods within an IT organization, including qualitative and quantitative methods for the assessment and improvement of DIT/BPI program effectiveness. 


    You do not need to respond separately to these KSAs. Your answers to the online questionnaire and resume will serve as responses to the KSAs.


    To preview questions please click here.

    Background checks and security clearance

    Security clearance

    Other

    Drug test required

    No

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    Required Documents

    Please review the following to determine your eligibility and which document(s) is required to complete your application:

    VETERANS’ PREFERENCE:  If you are claiming veterans’ preference, click here.  (Note:  Veterans must submit the Member 4 copy of the DD 214, Certificate of Release or Discharge from Active Duty – or other copy showing the type of discharge/character of service [e.g., Honorable, Under Honorable Conditions, etc.] along with any other required documents.)

    INTERAGENCY TRANSITION ASSISTANCE PROGRAM (ICTAP):  If you are a displaced or surplus Federal employee eligible for consideration under the ICTAP, you must submit proof of eligibility.  For more information,click here.

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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    Benefits

    A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

    In addition to the regular benefits offered by Federal agencies, the FDIC offers additional benefits to its employees.  These benefits, some at minimal cost, are some of the best and most competitive in both the private and public sectors.

    To find out more, click here.

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

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    How to Apply

    To begin, click the “Apply” button and follow the prompts. If you haven’t already, register and establish a USAJOBS account. After you register online, click the “Apply” button to complete the online assessment questionnaire, and submit all required documents. Please be sure to click “Submit Application” to complete the application process.

    You must apply online. Applicants requesting an exception from the online process must contact the Human Resources Specialist or contact point listed in this announcement prior to 12:00 noon local time on the closing date.

    To return to your saved application, log in to your USAJOBS account and click on “Applications” tab. Click on the “Position Title,” and then select “Update Application” or “Additional Application Information” to continue.

    You have until 11:59 p.m. EST (Eastern Standard Time) on the closing date of this announcement to complete the application process.

    Please ensure you have completed the application process by verifying the status of your application on-line to reflect: “Received”. Failure to complete the application process will result in an incomplete application and you will not be considered for the position.                                                                                                                     

    Agency contact information

    Nicole Wallace-EL

    Phone

    703-562-2584

    TDD

    800-925-4618

    Fax

    000-000-0000

    Email

    NWallace-EL@fdic.gov

    Address

    Federal Deposit Insurance Corporation
    Human Resources Service Center
    3501 Fairfax Drive
    HRB (PA-1730-5007)
    Arlington, Virginia 22226
    United States
    Learn more about this agency

    The Federal Deposit Insurance Corporation (FDIC) is one of the most respected forces in America’s financial community. Our mission is to maintain stability and public confidence in the nation’s financial system by insuring deposits, examining and supervising financial institutions, and managing receiverships.

    The FDIC has ranked as one of the best places to work among mid-sized agencies in the Federal Government for the past seven years.

    Next steps

    You may check the status of your application on-line 24 hours a day, 7 days a week through USAJOBS by signing in and selecting "Application Status." Thank you for your interest in working for the Federal Deposit Insurance Corporation.

Fair & Transparent

The Federal hiring process is setup to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy And gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change in the workplace or the way things are customarily done that provides an equal employment opportunity to an individual with a disability. Under the Rehabilitation Act of 1973 the Equal Employment Opportunity Commission (EEOC) must provide reasonable accommodations:

  • An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
  • An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
  • An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.

Legal and regulatory guidance

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/524420800. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.