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    Duties

    Summary

    WHAT IS THE IRS INFORMATION TECHNOLOGY DIVISION?
    The mission of IRS Information Technology is to provide leadership in the delivery of information technology solutions that anticipate and meet enterprise-wide needs by empowering employees to deliver customer-centered, value-creating systems, products, services, and support.  

    See Other Information for Locations.

    Learn more about this agency

    Responsibilities

    WHAT DOES A COMPUTER ASSISTANT DO? As a Computer Assistant you will devise solutions to conventional problems usually covered by standardized or established procedures. Your efforts will influence the efficiency of processing services and adequacy of products used by other agency functions. The work also has an impact on the design and efficiency of methods and procedures established for existing, revised or new local applications.

    As a Computer Assistant you will:

    • Participate in the planning and delivery of a full range of customer support services related to print operations, electronic document management, media management, problem reporting and resolution.
    • Monitor systems status and performance, observe and respond to system messages, and resolve operating problems, failures and malfunctions.
    • Monitor program processing and adjust workflow by reconfiguring equipment.
    • Identify a variety of hardware and software issues related to set-up, data collection, system malfunctions, power up/down, file backup and recovery.
    • Analyze requests and write modules for extracting, sorting, reformatting, and merging data.
    • Operate test equipment to assist in the diagnosis and correction of computer network problems.
    • Maintain records and inventories of maintenance contracts, communications equipment, lines, wiring, and services.
    • Prepare detailed and comprehensive reports of equipment malfunctions and corrective actions.

    If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.

    WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov 

    Travel Required

    Occasional travel - Travel 1-5 nights per month may be required

    Supervisory status

    No

    Promotion Potential

    07

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    Requirements

    Conditions Of Employment

    • Must be a U.S. Citizen or National
    • IRS Employees on Career or Career Conditional Appointments
    • Please refer to "Conditions of Employment.
    • Click "Print Preview" to review the entire announcement before applying.

    .

    Qualifications

    You must meet the following requirements by the closing date of this announcement.  

    GS-5 LEVEL: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service. Specialized experience for this position must be sufficient to demonstrate a knowledge of data processing rules using the scanning, indexing, and retrieval of documents from the imaging database system; Knowledge of operations, command and action codes; Knowledge of operating and shipping procedures; Knowledge of computer library functions and quality control requirements; and the ability to resolve common problems on mainframe computer equipment. OR
    You may substitute education for specialized experience as follows:  A Bachelor's degree or four (4) years of education above high school in any field of study from an accredited college or university. OR You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions.

    GS-6 LEVEL: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-05 grade level in the Federal service. Specialized experience for this position is experience that is related to the work of this position and has provided you with the competencies required for successful job performance. To be qualifying your experience must be sufficient to demonstrate knowledge of basic programming features, hardware and software applications, and operational requirements to identify problems and interpret procedures; Basic knowledge of standard computer operations, computer communications systems and computer networking practices; Knowledge and ability to operate a variety of office automation equipment; Skill in analyzing routine computer equipment failures to assist higher grade employees correct network problems; and Skill in compiling and preparing reports and statistics on communications activities. 

    GS-7 LEVEL: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-06 grade level in the Federal service. Specialized experience for this position is experience that is related to the work of this position and has provided you with the competencies required for successful job performance. To be qualifying your experience should demonstrate knowledge of fundamental programming features, hardware and software characteristics, applications, and operational requirements to identify problems, interpret procedures and methods, and implement required actions; Knowledge of research and data collection methods; Knowledge of operating systems configurations, equipment characteristics and job control language to activate, control and monitor processing of print production workloads, detect errors and malfunctions; Knowledge and ability to operate a variety of office automation equipment, such as personal computer, as well as, varied electronic document management systems; Practical knowledge of software applications to prepare documentation for equipment and services, track inventories and update trouble tickets; and Skill in compiling and preparing reports and statistics on communications activities and in analyzing routine computer equipment failures. 

    -The experience may have been gained in the public sector, private sector or VolunteerService. One year of experience refers to full-timework; part-timework is considered on a prorated basis.
    -To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.


    You must have been at the next lower grade level of the grade you are applying to for 52 weeks (time-in-grade requirement).

    Education

    Additional information

    POSITION DESCRIPTIONS: GS-05(PD#95962) GS-06(PD#95963) GS-07(PD#95613)


    CONDITIONS OF EMPLOYMENT:

    • We may select from this announcement or any other source to fill one or more vacancies.
    • This is a bargaining unit position.
    • Alternative work schedule, staggered work hours or telework may be available.
    • Tour of Duty: work days: Monday-Friday; Tuesday-Saturday; Sunday-Thursday. Work shifts:  5:00am - 1:30pm ET; 8:00am-4:30pm ET; 1:30 pm–10:00 pm ET;  4:00pm-12:30am ET;  12:00am-8:30am ET

      25 positions are located throughout the IT Organization positions will be filled in the following POD’s:

      (3 positions) 5045 E. Butler, Fresno, CA (CA4664); (2 positions) 4800 Buford Highway, Chamblee, GA (GA1016); (2 positions) 200 West Fourth Street, Covington, KY (KY0085); (2positions) 2970 Market Street, Philadelphia, PA (PA0809); (2 positions) 310 Lowell Street, Andover, MA (MA0137); (1 position) 5000 Ellin Rd, Lanham-Seabrook, MD (MD0278); (3 positions) 333 W. Pershing Road, Kansas City, MO (MO1937); (2 positions)1040 Waverly Avenue, Brookhaven, NY (NY0376); (1 position) 5333 Getwell Road, Memphis, TN (TN0005); (3 positions)3651 S IH-35, Austin, TX (TX2038); (4 positions) 1160W 1200S, Ogden, UT (UT0036)

    An IRS intranet website is available for IRS Employees at website: https://organization.ds.irsnet.gov/sites/HCOETS/PMC/SPDLibrary/SitePages/Home.aspx

    How You Will Be Evaluated

    Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a “not qualified” determination.

    Rating: Your application will be evaluated on the CJEs of the position to be filled per the National Agreement Article 13. Your application will also be rated and ranked among others, based on your responses to the online questions, regarding your experience, education, training, performance appraisals and awards relevant to the duties of this position. IRS employees may obtain most recent awards listing at https://persinfo.web.irs.gov/

    Your rating may be lowered, if your responses to the online questions are not supported by the education and/or experience described in your application.

    Referral:If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. You may be required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring polices). We will not reimburse costs related to the interview such as travel to and from the interview site.

    If you are a displaced or surplus Treasury employee eligible for the Career Transition Assistance Plan (CTAP), you must receive a score of 80 or better to be rated as well qualified to receive special selection priority.


    To preview questions please click here.

    Background checks and security clearance

    Security clearance

    Not Required

    Drug test required

    No

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    Required Documents

    A complete application includes 1. A resume, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you will not be considered for this position (or may not receive the special consideration for which you may be eligible).

    All applicants
    are required to submit a resume either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional). To receive full credit for relevant experience, please list the month/year and number of hours worked for experience listed on your resume. We suggest that you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions. Please view Resume Tips

    Career Transition Assistance Plan (CTAP) DOCUMENTATION
    If you are a displaced or surplus Treasury employee, click CTAP for eligibility and a detailed list of required documents. IRS CTAP eligibles can apply for jobs within and outside the commuting area.

    IRS Reassignment Preference Program (RPP)
    You must meet the requirements in your RPP notice. Submit a copy of your RPP Notice along with a copy of your most recent annual performance appraisal. Your performance appraisal must have a fully successful or higher overall rating.

    PERFORMANCE APPRAISAL/AWARDS
    Submit a copy of your most recent completed performance appraisal.

    IRS employees: if a revalidated appraisal is used for merit promotion, the supervisor must prepare a narrative for each critical job element that does not have a narrative describing the performance in the appraisal period covered by the rating. Note: If you are a manager or management official, your most recent annual performance appraisal must be used for the overall rating identified.

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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    Benefits

    A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

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    How to Apply

    The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date.
    Treasury believes in a working environment that supports inclusion; please view our reasonable accommodation policies and procedures at http://jobs.irs.gov/seasonal/reasonable-accommodation.html We will provide reasonable accommodation to applicants with disabilities on a case-by-case basis. Please contact Lauren White at ctr.bsc.personnel.1@irs.gov if you require this for any part of the application and hiring process.

    • To begin, either click the “Create a New Account” button and follow the prompts to register or if you previously registered, click the "Apply Online" button and follow the prompts.
    • You will be re-directed to Treasury’s CareerConnector system to complete your application process; answer the online questions, and submit all required documents. (To submit supporting documents, click one of the available options; Upload; Fax; or Reuse existing documents. To protect your privacy, we suggest you first remove your SSN). Also, go to “My Account” to view and update your information, as necessary.
    • To complete, you must click the “Submit Application” button located at the bottom of the “Application Review” page.
    • To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received.
    • To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.

      If you are experiencing system issues with your application, please contact the CareerConnector Help Desk at careerconnectorhelp@treasury.gov and/or the USAJOBS Help Desk.

    This is a 12 month roster open continuous announcement that will be used to fill positions IT-Wide throughout the next 12 months. We are projecting approximately 25 vacancies may be filled during the life of this roster. Contingent upon funding and space requirements, one or more vacancies may be filled in the individual PODs listed as they become available in that location during the life of this roster. It is anticipated that there will be a significant interest in the announcement. As a result the announcement will have cut-offs for applicant consideration. Eligible best qualified (BQ) applicants will be considered in application date order as needed to fill vacancies. First cut-off date is : 02/26/2019. Following cut-off dates are: 06/19/2019, 09/17/2019 and announcement will close on 09/23/2019. You must complete the application process and submit required documentation by 11:59 Eastern Time (ET) before or on the cut-off date and/or on the closing date of this announcement. You may be able to update your application during the time this roster announcement is open, and your application will be reassessed for the following cut-off.

    Agency contact information

    IRS Jobs Online Help Desk

    Phone

    866-743-5748 Option 1

    Fax

    000-000-0000

    Email

    ctr.bsc.personnel.1@irs.gov

    Address

    INTERNAL REVENUE SERVICE
    1040 Waverly Avenue
    Holtsville, New York 11742
    United States
    Learn more about this agency

    WHY IS THE IRS A GREAT PLACE TO WORK?  As an IRS employee, you will feel proud knowing you helped make America stronger while working at one of the world’s biggest financial institutions. You will be part of an organization that collects over $2 trillion in revenue and processes over 200 million tax returns annually. We are proud of how we apply the tax law with integrity and fairness to all

    The IRS hires talented and dedicated individuals from many backgrounds, including accounting, business, finance, law enforcement and information technology. You will be challenged and supported on a daily basis. Whether you are just starting out or looking for a new opportunity, consider an IRS career

    Next steps

    You may check the status of your application for this position at any time by logging onto the USAJOBS “My Account” tab and clicking on “Application Status.” For a more detailed update of your application status, you may click on “more information.”

    Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.

Fair & Transparent

The Federal hiring process is setup to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy And gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change in the workplace or the way things are customarily done that provides an equal employment opportunity to an individual with a disability. Under the Rehabilitation Act of 1973 the Equal Employment Opportunity Commission (EEOC) must provide reasonable accommodations:

  • An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
  • An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
  • An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.

Legal and regulatory guidance

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/524403700. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.