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    Duties

    Summary

    This position provides front desk service for the lodging program that contributes directly to the military members to all eligible patrons.

    Learn more about this agency

    Responsibilities

    Incumbent will be responsible for front desk and reservations. Will ensure guest privacy and security measures are maintained at all times. Receive requests and processes reservations within established guidelines. When rooms are not available, provides a certificate of non-availability (CNA) and/or alternative lodging within the area. Change and cancel reservations as requested by the guests. Utilize property management system to register guests and assign rooms upon check-in. Secures authorization for credit cards, collects service charges for damage and other charges upon guest check-out. Receives and is accountable for change fund, preparation of daily activity reports (DAR) and deposits cash receipts at end of shift. Incumbent will inventory keys and other supplies or amenities maintained at front desk. Using the property management system may run reports as requested or needed. Log trouble calls and ensure appropriate department is notified. Incumbent may need to provide guests information/maps of base or local area. Performs other related duties as assigned.

    Travel Required

    Not required

    Supervisory status

    No

    Promotion Potential

    02

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    Requirements

    Conditions Of Employment

    • You must be at least 18 years of age with a high school diploma or equivalent Unit
    • You must go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9
    • Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment
    • Must provide proof of U.S. Citizenship or U.S. National
    • A valid State driver's license is required to operate motor vehicles

    Qualifications

    Six months of work experience that demonstrates knowledge of basic principles, concepts, standards, and regulations related to hospitality operations preferred. Incumbent must be skilled in the use of a personal computer and various software programs. Must possess basic math and reading skills. Must be able to communicate clearly and effectively both verbally and in writing. Ability to handle, control, and account for large amounts of cash. 

    Education

    Additional information

    Some positions have special requirements.  Selectee may be required to complete a one (1) year probationary period.  Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required.  We utilize E-Verify to confirm selectee’s eligibility to work in the United States.  Salary is dependent on experience and/or education.

    DON is an Equal Employment Opportunity Employer.  All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor.  The DON provides reasonable accommodations to applicants with disabilities. 

    How You Will Be Evaluated

    This position involves work on workdays and may involve weekends, and holidays, as well as rotating shifts, often consisting of other than normal duty hours. Certification for front desk operations and other requirement outlined in the Lodging Career Path Guide obtained within established time frame. Incumbent may be recalled to duty and/or required to work overtime, including on an emergency basis. A valid state driver license to travel to other facilities may be required within the normal scope of duties and may be assigned to work at either location as needed.

    All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of KSAs related to the job requirements.  Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume.  Best qualified applicants will be referred to the hiring manager.



    Click the following link to preview the applicant questionnaire: Preview Applicant Questionnaire.

    Background checks and security clearance

    Security clearance

    Other

    Drug test required

    No

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    Required Documents

    • Resume

    • Fleet & Family Readiness Job Application located on navylifepnw.com website:  http://www.navylifepnw.com/jobs

    • Proof of education and/or certification transcripts/copy of degree/certification) if qualifying based on education or certification.

    • OF-306, https://www.opm.gov/forms/pdf_fill/of0306.PDF

    • Active Duty Military Spouses: You may be eligible for spousal preference (orders must be to Naval Base Kitsap and must be more than 50 miles in radius).  Please provide Spousal Certification Form (located on navylifepnw.com website) AND copy of spouse's orders.  Both MUST be submitted at time of application to be eligible.

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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    Benefits

    A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

    Comprehensive benefits package available for Regular Part Time and Regular Full Time employment Only (medical, dental, life insurance, spouse & dependent life insurance, long-term disability, retirement, and 401(k) savings plan, annual and sick leave, tuition reimbursement, etc.).

    http://www.nafhealthplans.com

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

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    How to Apply

    To begin the process, click on the Apply Online button to create an account or log in to your existing USAJOBS account.


    Technical Support

    • Check the status of the application system and maintenance schedule here: status.fhrnavigator.com
    • If you experience technical difficulties applying online, report it here: support@econsys.com. The support inbox is monitored Monday through Friday, from 8 AM ET until 6 PM ET.
    • Make sure your status in USAJOBS is 'Received' after you submit your application to ensure it was submitted successfully.

    Agency contact information

    Fleet & Family Readiness

    Address

    Navy Region Northwest
    1103 Hunley Road, Bldg 35
    Silverdale, WA 98315
    US
    Learn more about this agency

    Fleet & Family Readiness Programs is a worldwide enterprise as far-reaching as Europe & Japan with career opportunities in business, fitness, recreation, child care, hospitality management, housing, food services, or human services. Gain valuable experience and benefit from our mentoring and employee development programs. Where do you want to go today?

    Visit our careers page

    Learn more about what it's like to work at Commander, Navy Installations, what the agency does, and about the types of careers this agency offers.

    http://www.navylifepnw.com/

    Next steps

    All applicants will be notified regarding their status by email.  Applicants will either be contacted for an interview or sent an email of non-selection 3-6 weeks after the announcement closing date. 

Fair & Transparent

The Federal hiring process is setup to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy And gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change in the workplace or the way things are customarily done that provides an equal employment opportunity to an individual with a disability. Under the Rehabilitation Act of 1973 the Equal Employment Opportunity Commission (EEOC) must provide reasonable accommodations:

  • An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
  • An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
  • An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.

Legal and regulatory guidance

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/522659600. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.