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    Duties

    Summary

    This position is assigned to the Navy Gateway Inns & Suites (NGIS) operation; Navy Lodging Branch; Fleet Readiness; Commander, Navy Installations Command (CNIC); Naval Support Activity Bethesda (NSA, Bethesda) The incumbent will manage daily NGIS operations and lodging programs.

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    Responsibilities

    • Operates a professional Department of Defense (DoD) lodging operation, consistent with those services and amenities provided in a commercial, mid-grade hotel for guests in a Temporary Duty (TDY), Permanent Change of Station (PCS), or Leisure status.
    • Manages and is accountable for the Non-Appropriated Billeting Fund (NABF).Responsible for the efficient and proper use of all non-appropriated fund (NAF) and appropriated fund (APF) resources, including funds, personnel, facilities, supplies and equipment.
    • Provides short and long range financial plans to ensure program goals are met.
    • Provides customer-facing integration, execution, and management of services and resources at the installation level.
    • Ensures the safety and security of guests, associates, and lodging assets.
    • Participates in the development and execution of the installation NGIS business plan, annual budget and capital plan.
    • Maintains accountability for the requisition, receipt, and storage of all inventory, consumable, non-consumable, minor property and fixed assets.
    • Conducts weekly Room Inspections in accordance with program standards for all room types.
    • Responds to all guest comment card surveys in a professional and timely manner and in accordance with program standards.
    • Attends CNIC, Region, and Installation lodging training to ensure training efforts result in improving performance in operational management, service delivery, and proper training of employees to meet program standards and developmental expectations. Examples include professional certifications; CNIC hosted management training; CNIC approved on-line training; and achieving property accreditation.
    • Manages and participates in improvement efforts to include Mystery Shop Call results; customer response results; and achieving annual property accreditation.
    • Demonstrates proficiency and knowledge with hotel management applications and reporting systems.
    • Manages online property website content.
    • Utilizes the Navy Lodging Program’s Property Management System (PMS) to access guest information and retrieve reservation information for analytics and forecasting.
    • Utilizes the Enterprise Inventory Management System (CORE-HMS) to verify room inventories and modify inventory availability for multiple sales channels (e.g., Call Center, Defense Travel System (DTS), DoD lodging website, etc.) to maximize utilization and revenue generating opportunities.                                                                                                                                        
    • Prepares reports for higher authority and analyzes, evaluates and implements instructions and notices from higher authority.
    • Assesses trends and problems that span the operation; recommends and implements necessary changes; and evaluates results.
    • Establishes and maintains liaison with divisions, departments, directorates, and other offices that provide goods or services to the operation; fosters relationships within the community.
    • Provides oversight for a recurring facility preventive maintenance program and maximizes funding and services supporting effective maintenance efforts.
    • Manages real property resources and provides advice on renovations, improvements, and minor and/or major construction.
    • Markets the NGIS program using technology with approved online, print, and local resources to ensure patrons are aware of the availability of lodging assets and programs.
    • Develops performance work statements for contract services and measures compliance through inspections, audits, and customer critiques.
    • Meets program standardization goals and participates in the lodging accreditation program.
    • Maintains accountability for the safeguarding of all funds.
    • Meets or exceeds budgeted profit margins by accurately forecasting revenues and expenses.
    • Prepares timely, well-planned annual budgets that accurately reflect the property’s potential business plan.
    • Anticipates revenue or cost opportunities and manages the timing of discretionary expenditures to stabilize cash flow.
    • Coordinates with fiscal oversight during reviews of minor property and fixed assets.
    • Ensures lodging operational costs are fully reimbursed when establishing rates for support services provided to other Programs (e.g., MWR, Unaccompanied Housing, etc.).

    Travel Required

    Occasional travel - 10% or less

    Supervisory status

    Yes

    Promotion Potential

    04

  • Job family (Series)

    1173 Housing Management

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    Requirements

    Conditions Of Employment

    • This position is subject to the possibility of working on weekends and holidays, as well as rotating shifts, often consisting of other than normal duty hours.
    • This position may be designated ALPHA personnel for inclement weather or in the interest of national security and may be required to report for work when other employees are excused.
    • The incumbent must obtain and maintain the Access National Agency Check with Inquiries (ANACI) security clearancw with no access to classified information and must remain suitable for continued employment in National Security positions.
    • Occasional travel of less than 10% may be required.
    • Must have or be able to obtain and maintain a current driver's license within 90 days of being placed in the position.
    • Males must be registered or exempt from Selective Service. http://www.sss.gov
    • Selectee may be required to successfully complete a probationary period. Selectee is required to participate in the direct deposity pay program.
    • The incumbent is expected to meet the qualifications for professional accreditation as defined by CNIC Lodging policy within 12 months of accepting the position.

    Qualifications

    • Knowledge of personnel policy and practices to handle human resources requirements in a government environment (e.g., recruitment, performance management, evaluation, etc.).

    • Knowledge of associated laws, regulations, and policies used by the DoD, Department of the Navy (DON) and other U.S. government agencies to effectively manage individuals and teams in the workplace.

    • Knowledge of techniques to mentor, motivate and coach subordinate employees and skill in leadership practices.

    • Knowledge of CNIC’s EEO policy and procedures.

    • Knowledge of hotel, lodging, or hospitality management.

    • Knowledge of the daily operations of a hotel to include safety; environmental and fire prevention regulations and practices; hotel management procedures; and front desk, housekeeping, and maintenance operating principles and practices.

    • Knowledge of an automated property management system(s) (experience with Epitome is desirable).

    • Knowledge of NAF budgeting; government procurement procedures; and fiscal, material, and cash management.

    • Knowledge of training and certification requirements for all staff.

    • Ability to understand and utilize a wide range of military policies and regulations pertaining to often complex situations involving the planning, funding, construction, maintenance and utilization of government owned, leased, rented or contracted facilities.

    • Ability to recognize and define problems, identify alternative solutions, select the best course(s) of action, and submit suggestions or present useful new ideas to improve operations.

    • Ability to use range of software applications for communication and management functions (e.g., Word, Excel, PowerPoint, Outlook, etc.).  

    • Ability to independently plan, develop, prioritize and manage continuing projects, operations and programs.

    • Ability to analyze and prepare clear, concise, and technically sound reports related to work within the Branch.

    • Ability to develop and effectively deliver presentations and/or training.

    • Ability to perform the full range of supervisory duties.

    • Ability to communicate effectively both orally and in writing, in English.

    Education

    The incumbent is expected to meet the qualifications for professional accreditation as defined by CNIC Lodging policy within 12 months of accepting the position.

    Additional information

    Due to Command policy on employee parking, employment does not guarantee a parking space on the installation. Metro is highly encouraged.

    MILITARY SPOUSE PREFERENCE:
    Spouses of active duty military members of the Armed Forces may receive preference in hiring under this announcement if they are among the best qualified referred and are within reach of selection. To request spousal preference, please state so on resume and submit a copy of current PCS orders. Failure to submit current PCS orders with application will prevent spousal preference from being granted.

    VETERAN’S PREFERENCE:
    Applicants wishing to use veteran’s preference must state on their resume and submit a copy of their DD-214.  These documents may be uploaded to www.usajobs.gov with resume and OF 306 (Declaration for Federal Employment).

    SELECTIVE SERVICE REQUIREMENT: If you are a male born after December 31, 1959 and at least 18 years of age, employment law (5 U.S.C. 3328) requires that you must register with the Selective Service System (military draft), unless you meet certain exemptions.  If applicable, failure to register will prevent you from being considered for employment.  To register, please visit the Selective Service web site at https://www.sss.gov/default.htm.

    IMPORTANT INFORMATION: All selections are contingent upon obtaining satisfactory employment reference checks.  We are an E-Verify participant. As a condition of employment, the selectee will be required to participate in the Direct Deposit/Electronic Fund Transfer within the first 30 days of employment.  Occupants of this position must maintain the privacy of official work information and data and demonstrate the highest level of ethical conduct.

    The Department of the Navy is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, sex, national origin, age, disability, marital status, political affiliation, sexual orientation, or any other non-merit factor.

    The Department of the Navy provides reasonable accommodation to applicants with disabilities.  Applicants with disabilities who believe they require reasonable accommodation should contact our Human Resource Office to ensure that the Department of the Navy can consider such requests.  The decision to grant an accommodation will be made on a case by case basis.

    How You Will Be Evaluated

    Applicants must submit resume and proof of education with their application (high school diploma or GED and any additional supporting documentation). We will only accept high school diplomas from state accredited high schools and/or college transcripts from institutions accredited by an organization recognized by the U.S. Department of Education. Documents in a foreign language must be professionally translated into English. Completed documents can be submitted with resume on USAJOBS.

    Ranking and Rating Criteria of knowledge, skills and abilities will be used for each application.



    Click the following link to preview the applicant questionnaire: Preview Applicant Questionnaire.

    Background checks and security clearance

    Security clearance

    Secret

    Drug test required

    No

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    Required Documents

    APPLICATION FORMS  -  A complete packet of the following forms must be submitted for each position applying for:

    • Resume (Please be sure your resume includes your email address, phone number, name of employer(s), job title(s), dates employed, description of job duties or responsibilities in each position, and any additional information relevant to your work/volunteer/education/internship experiences.)
    • Questionnaire
    • Other supporting documentation as required.  Please see the "REQUIRED DOCUMENTS" section and review the applicant checklist link to determine if there are other documents you are required to submit.

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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    Benefits

    A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

    Regular Full Time positions: guaranteed 35 - 40 hours/week; benefits offered: medical, dental, life insurance, dependent life insurance, long term disability, 401(k), NAF Retirement

    All non-appropriated fund (NAF) employees are federal government Department of Defense employees, and as such, have access to CNIC sponsored employee assistance program, access to MWR facilities and discounts, and mass transit benefit program.

    http://www.navymwr.org/resources/hr/

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

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    How to Apply

    To begin the process, click the Apply Online button to create an account or log in to your existing USAJOBS account.

    To apply for this position, you must provide a complete Application Package which includes:

    • Complete Resume.
    • Questionnaire.
    • Other supporting documentation as required.  Please see the "REQUIRED DOCUMENTS" section and review the applicant checklist link to determine if there are other documents you are required to submit.

    Technical Support

    • Check the status of the application system and maintenance schedule here: status.fhrnavigator.com
    • If you experience technical difficulties applying online, report it here: support@econsys.com. The support inbox is monitored Monday through Friday, from 8 AM ET until 6 PM ET.
    • Make sure your status in USAJOBS is 'Received' after you submit your application to ensure it was submitted successfully.

    Agency contact information

    NAF HRO

    Address

    Naval District Washington
    8901 Wisconsin Ave, Bldg 153, Rm 145
    Bethesda, MD 20889
    USA
    Learn more about this agency

    Naval District Washington - NDW

    The Navy and Marine Corps team offers innovative, exciting and meaningful work linking military and civilian talents to achieve our mission and safeguard our freedoms. Department of the Navy provides competitive salaries, comprehensive benefits, and extensive professional development and training.

    Next steps

    Before submitting your resume and supporting documents, please review this checklist:

    • Resume
    • Questionnaire
    • Any other supporting documentation

    All applicants will be notified regarding their status.  Applicants will either be contacted for an interview or sent a letter of non-selection 4 - 6 weeks after announcement closing date.  If selected for an interview, applicants can expect to be contacted 3 - 4 weeks after their interview with a position offer or notification of non-selection.

Fair & Transparent

The Federal hiring process is setup to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy And gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change in the workplace or the way things are customarily done that provides an equal employment opportunity to an individual with a disability. Under the Rehabilitation Act of 1973 the Equal Employment Opportunity Commission (EEOC) must provide reasonable accommodations:

  • An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
  • An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
  • An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.

Legal and regulatory guidance

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/518592800. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.