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    Duties

    Summary

    This position is located in the Office of the Associate Deputy Administrator, International Business Services. The incumbent is responsible for developing, coordinating, and evaluating outreach and communications strategies and activities, externally and internally, to educate and promote transparency to IS internal/external customers, stakeholders, the public, and others.

    Learn more about this agency

    Responsibilities

    The duties described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence and limited complexity.

    The duties may include, but are not limited to:

    • Serves as agency expert responsible for developing, coordinating, managing, and evaluating outreach and communications strategies and activities to educate and promote transparency.
    • Assists with the development of the IS communications plan, developing the IS outreach plan, and monitoring the implementation of the plans to assure objectives and milestones are being met.
    • Develops risk communication techniques to meet organizational challenges posed by internal/external customers, public and stakeholder perceptions in regard to international strategies
    • Develops communication strategies and policies/procedures to improve internal communications.
    • Derives reports from field and headquarters subject matter experts and edits them for review by IS management, Administrator’s office and Mission area officials.
    • Serves as outreach and communications expert and advises IS management officials and others on effective strategies and approaches. Researches and analyzes new approaches and techniques.
    • Develops an international reporting tool collected from data that can be utilized to ensure the safe trade of agricultural products, create export opportunities, and eliminate trade barriers.
    • Monitors scientific and non-scientific content and placement of materials on the IS sites; recommends deletions, additions, and modifications of the sites content to the responsible manager
    • Serves as a key contact point to LPA. Works closely with LPA to improve IS communication efforts through twitter, facebook, APHIS at its’ Best and other mediums.

    Travel Required

    Occasional travel - Some international travel may also be required

    Supervisory status

    No

    Promotion Potential

    13

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    Requirements

    Conditions Of Employment

    • US Citizenship is required
    • Subject to satisfactory completion of one year probationary period.

    Special Conditions:

    • Selection and retention in this position is contingent on a successfully adjudicated FBI National Criminal History Check (fingerprint check) and a background investigation
    • Successful completion of a 1 year probationary or trial period (if new hire to the Federal service)
    • Travel, transportation, and relocation expenses will not be paid. Any travel, transportation, and relocation expense associated with reporting for duty to this position will be the responsibility of the selected employee 
    • This position is eligible for telework within the local commuting area of the duty location of the position. Employee participation in telework is at the discretion of the supervisor 

    Qualifications

    Applicants must meet all qualifications and eligibility requirements by the closing date of the announcement including the following specialized experience and/or education, as identified by grade level.

     FOR THE GS-11 LEVEL: Applicants must have one year of specialized experience (equivalent to the GS-09 level) that demonstrates:

    • Experience performing activities in the implementation of an organization’s communication and outreach strategies, plans, and procedures;
    • Experience in assisting in the evaluation of an organization’s communication and outreach activities and providing input on ways to improve such activities;
    • Experience using a variety of computer software to maintain and place information on websites; and
    • Experience writing and editing parts or all of communication material used to represent the organization.
    OR
    Ph.D. or equivalent doctoral degree 
    OR 3 full years of progressively higher level graduate education leading to such a degree 
    OR LL.M., if related.

    FOR THE GS-12 LEVEL: Applicants must have one year of specialized experience (equivalent to the GS-11 level) that may have been obtained in the private or public (local, county, state, Federal) sectors which demonstrates:

    • Experience participating in the development of communication and outreach strategies, plans, and procedures and implementing them for an organization;
    • Experience monitoring an organization’s communication and outreach strategies/procedures/activities and making recommendations on approaches or techniques to improve them;
    • Experience maintaining a website for an organization, including making recommendations for improvements, as needed;
    • Experience independently implementing crisis communication plans;
    • Experience being a contributing writer and editor for the development of professional communication material; and
    • Experience being a member of a team that worked across organizational levels in a communications management capacity.

    FOR THE GS-13 LEVEL: Applicants must have one year of specialized experience (equivalent to the GS-12 level) that may have been obtained in the private or public (local, county, state, Federal) sectors which demonstrates:

    • Experience developing, managing, monitoring, and evaluating communications and outreach strategies, plans, and procedures for an organization;
    • Experience developing risk communication techniques needed in order to address challenges posed by internal/external customers and public and stakeholder perceptions in regard to organizational strategies and delivery of services;
    • Experience researching and analyzing new communication approaches and techniques in order to develop communication strategies and policies/procedures to improve internal and external communications;
    • Experience developing website pages, monitoring  the content and placement of materials on an organization’s website, and recommending modifications for website improvements;
    • Experience developing crisis communication plans and recommending and monitoring crisis communication initiatives and activities;
    • Experience writing and editing professional communication material; and
    • Experience working strategically across organizations to extract high level material to be used in various forms of communication mediums.

    (Note: There is no education substitution for grades GS-12 or GS-13.)

    TRANSCRIPTS are required if:

    • You are qualifying for the position based on education.
    • You are qualifying for this position based on a combination of experience and education.
    • This education must have been successfully completed and obtained from an accredited school, college, or university.

    COMBINATION OF EDUCATION & EXPERIENCE AT THE GS-11 GRADE LEVEL: Applicants may have combinations of successfully completed education and specialized experience to meet total qualification requirements. The total percentages must equal at least 100 percent to qualify for that grade level. To learn more about combining education and experience for this series, click the following:  Combining Education and Experience for Administrative and Management Positions 

    Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

    Education

    Please see above for the GS-11 education qualification requirement information.

    The GS-12 and GS-13 levels do not have an education qualification requirement.

    Additional information

    • This position is subject to unscheduled overnight details of undetermined lengths in the event of animal health emergencies or other conditions requiring immediate response, as required by the Agency. (Extensive periods of time may be designated for overnight details.)
    • Career Transition Assistance Plan (CTAP), Reemployment Priority List (RPL), or Interagency Career Transition Assistance Plan (ICTAP): For information on how to apply as a CTAP, RPL, or ICTAP eligible see http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. To exercise selection priority for this vacancy, CTAP/RPL/ICTAP candidates must meet the basic eligibility requirements and all selective factors. CTAP/ICTAP candidates must be rated and determined to be well qualified (or above) based on an evaluation of the competencies listed in the How You Will Be Evaluated section. When assessed through a score-based category rating method, CTAP/ICTAP applicants must receive a rating of at least 85 out of a possible 100.
    • Persons with disabilities who require alternative means for communication of program information (Braille, large print, audiotape, etc) should contact: USDAs TARGET Center at 202-720-2600 (voice and TDD).
    • Salary Information: First time hires to the Federal government normally start at the lowest rate of the salary range for the grade selected.

    How You Will Be Evaluated

    Applications will be evaluated in accordance with Office of Personnel Management's (OPM) Delegated Examining Procedures using category rating. The category rating procedure is used to rank and select eligible candidates. Applicants who meet basic minimum qualifications will be placed in one of three categories:  Best Qualified, Well Qualified, or Qualified.  Within these categories, applicants eligible for veterans preference will receive selection priority over non-veterans.  Category placement will be determined on applicants' quality of experience and the extend they possess the following knowledge, skills, and abilities (KSA) or competencies:

    • Ability to independently coordinate development, implementation, and evaluation of comprehensive communications plans that include information and telecommunications technologies and techniques necessary for effective dissemination of complex information using a variety of media to a diverse audience
    • Ability to communicate information about controversial issues and regulatory requirements and respond to information requests from the general public, the regulated community, stakeholders, Agency staff, other Federal agencies, State and local governments
    • Ability to effectively work within multidisciplinary teams
    • Skill in oral and written communications
    Your application, including the online Assessment Questionnaire, will be reviewed to determine if you meet (a) minimum qualification requirements and (b) the resume supports the answers provided to the job-specific questions.  Your resume must clearly support your responses to all the questions addressing experience and education relevant to this position.  Those determined to be in the best qualified category will be referred to the selecting official for consideration.

    Note: If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and or experience, your rating may be lowered to more accurately reflect the submitted documentation. Please follow all instructions carefully. Errors or omissions may affect your rating. Providing inaccurate information on Federal documents could be grounds for non-selection or disciplinary action up to and including removal from the Federal Service.


    To view the application form, visit: https://aphis.usda.ntis.gov/cp/?event=jobs.previewApplication&jobid=5D3E7B1A-366E-42F6-91A0-A98900E8ABCD

    Background checks and security clearance

    Drug test required

    No

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    Required Documents

    The following documents are required for your application to be complete. Our office cannot be responsible for incompatible software, illegible fax transmissions, delays in mail service, your system failure or downtime, etc. Encrypted and digitally signed documents will not be accepted. Failure to submit required, legible documents may result in loss of consideration.

    • Resume that includes the following information: 1) job information for which you are applying; 2) personal information; 3) education; 4) work experience including the work schedule and hours worked per week as well as dates of employment; and title, series and grade if applicable; 5) supervisors phone number for each work period listed and whether or not we may contact them for reference checks; and, 6) other qualifications.
    • College Transcripts If education is required or you are using education to qualify, you must submit a copy of your college transcripts. An unofficial copy is sufficient with the application; however, if you are selected, you will be required to submit official transcripts prior to entering on duty. Education must have been successfully obtained from an accredited school, college or university. If any education was completed at a foreign institute, you must submit with your application evidence that the education was evaluated by a credential evaluation service as being equivalent to U.S. education standards. There are private organizations that specialize in this evaluation and a fee is normally associated with this service. For a list of private organizations that evaluate education, visit http://www.naces.org/members.htm . All transcripts must be in English or include an English translation. 
    • DD-214 (Member 4 Copy) If claiming veteran’s preference, you must submit a DD214, Certificate of Release from Active Duty, which shows dates of service and discharge under honorable conditions. If currently on active duty you must submit a certification of expected discharge or release from active duty service under honorable conditions that is signed no later than 120 days after the date the certification is submitted. The certification must be on the letterhead of the appropriate military branch and include the dates of military service. Veteran’s preference must be verified prior to appointment. Without this documentation, you will not receive veteran’s preference and your application will be evaluated based on the material(s) submitted. 
    • If claiming 10-point veteran’s preference you must provide the DD214 or certification requirements (see above bullet), plus the proof of entitlement of this preference as listed on the SF-15 Application for 10-point Veterans’ Preference. The SF-15 should be included but is not required. Failure to submit these documents could result in the determination that there is insufficient documentation to support your claim for 10-point preference. For more information on veterans’ preference see http://www.fedshirevets.gov/job/vetpref/
    • CTAP/ICTAP Documentation:  Reduction-In-Force: Certification of Expected Separation, Reduction-In-Force Separation Notice, or Notice of Proposed Removal; AND most recent performance evaluation; AND SF-50 demonstrating your separation or the position you will be separated from.
    • Worker's Compensation Separation: Agency certification of inability to place employee AND Notification of Separation OR Separation SF-50.
    • Disability Annuity Termination: Notification from OPM of disability annuity termination AND Separation SF-50 of the last position held. Military Reserve or National Guard Technician Special Disability Retirement Annuity under 5 U.S.C. 8337(h) or 8456: Certification of special disability retirement annuity from a military department or National Guard Bureau AND Separation SF-50 of the last position held.

    NOTE If a document is resubmitted, it replaces the previous submission, which means the previous document is no longer available to the Human Resources Office. If you are adding to, rather than replacing a previous submission, you must upload both the old document and the new document. Please verify that documents you are uploading from USAJOBs transfer into the Agency's staffing system as there is a limitation to the number of documents that can be transferred. However, once in the Agency's staffing system, you will have the opportunity to upload additional documents. Uploaded resumes must be less than 3MB and in one of the following document formats: GIF, JPG, JPEG, PNG, RTF, PDF, or Word (DOC or DOCX).

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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    Benefits

    A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

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    How to Apply

    Please read the entire announcement and all the instructions before you begin. The following instructions outline our application process.

    • You must complete this application process and submit all required documents electronically by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement.
    • We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m., Monday - Friday). Applying online is highly encouraged. If applying online poses a hardship, please contact our office during business hours well before the closing date for an alternate method. All hardship application packages with supporting documents must be submitted no later than noon on the closing date of the announcement in order to be entered into the system prior to its closing.
    • This agency provides reasonable accommodation to applicants with disabilities on a case-by-case basis. Please contact us if you require this for any part of the application and hiring process.

    Step 1: Create a USAJOBS account (if you do not already have one) at www.usajobs.gov. It is recommended that as part of your profile you set up automatic email notification to be informed when the status of your application changes. If you choose not to set up this automatic notification, then you will have to log into your USAJOBS account to check on the status of your application.

    Step 2: Create a Resume with USAJOBS or upload a Resume into your USAJOBS account. You may want to customize your resume to ensure it documents duties and accomplishments you have gained that are directly related to this position in order to verify that qualifications are met. In addition, your resume must support your responses to the online questionnaire (you may preview the online questionnaire by clicking on the link at the end of the How You Will Be Evaluated section of the job announcement).

    Step 3:
    Click "Apply Online" and follow the prompts to complete the Occupational Questionnaire and attach any additional documents that may be required. You can update your application or documents anytime while the announcement is open. Simply log into your USAJOBS account and click on "Application Status." Click on the position title, and then select "Update Application” to continue.

    Agency contact information

    Human Resources

    Phone

    301-851-2871

    Fax

    XXX-XXX-XXXX

    Email

    claudette.h.white@aphis.usda.gov

    Address

    USDA APHIS MRPBS
    250 Marquette Avenue, Suite 410
    Minneapolis, MN, 55401
    United States
    Learn more about this agency

    You can make a difference! The U.S. Department of Agriculture's (USDA) Marketing and Regulatory Programs (MRP) needs bright, energetic and committed professionals to facilitate the domestic and international marketing of U.S. agricultural products and to protect the health and care of animals and plants in the United States. MRP offers an array of occupations and is committed to diversity in the workplace. We operate in domestic and global markets. Be part of an organization that protects the health and agriculture of the American people. Join our team!

    USDA is a great place to start or continue your career. USDA is ranked as one of the top 10 "Best Places to Work in the Federal Government" by the Partnership for Public Service (http://bestplacestowork.org/BPTW/rankings/overall/large). Rankings are based on employee feedback regarding satisfaction with their work experience.

    APHIS is an emergency response agency. This means that all Agency employees may be asked or assigned to participate in rotating temporary duty assignments to support emergency programs at some time during their careers with APHIS. For details click: APHIS Emergency Response

    Next steps

    If you set up your USAJOBS account to send automatic email notifications, you will receive an email acknowledging: 1) the submission of your online Occupational Questionnaire and resume was successful, 2) if you were referred to the selecting official for consideration, and 3) if you were selected or not selected. If you choose not to set up automatic email notifications, you must check your USAJOBS account for the latest status of your application. Your application may be reviewed to verify that you meet the qualifications and eligibility requirements for the position prior to issuing lists to a selecting official. If further evaluation or interviews are required, you will be contacted. We expect to make a final job offer within 40 days after the closing date of the announcement.

Fair & Transparent

The Federal hiring process is setup to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy And gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change in the workplace or the way things are customarily done that provides an equal employment opportunity to an individual with a disability. Under the Rehabilitation Act of 1973 the Equal Employment Opportunity Commission (EEOC) must provide reasonable accommodations:

  • An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
  • An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
  • An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.

Legal and regulatory guidance

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/515798800. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.