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    Duties

    Summary

    The U.S. Department of the Treasury has a distinguished history dating back to the founding of our nation. As the steward of U.S. economic and financial systems, Treasury is a major and influential leader in today's global economy. We have over 100,000 employees across the country and around the world. Come Join the Department of the Treasury and Invest in Tomorrow.

    Learn more about this agency

    Responsibilities

    WHAT IS THE FACILITIES MANAGEMENT & SECURITY SERVICES (FMSS) DIVISION: FMSS customers are IRS employees – FMSS identifies and delivers value-added, cost efficient, shared service solutions, that facilitate the success of the IRS mission including, but not limited to, real estate and portfolio solutions, building infrastructure and facilities management, security services, employee credentialing, environmental health and safety and incident management.

    WHAT DOES A SUPPORT SERVICES SPECIALIST DO?
    As an IRS Support Services Specialist you'll have program management responsibilities in one or more of a wide range of important Administrative program areas. These may include real estate management, emergency planning, physical security, occupational safety, personal property and motor vehicle management, records and files management, printing, mail management, warehousing and other essential support services.

    As a Support Services Specialist you will:

    • Provide a variety of support services that are essential to the efficient accomplishment of the work of the organization serviced. These include, but are not limited to such services as space management, safety management, property management, publishing services, supply management, mail service, facilities and equipment maintenance and transportation.
    • Depending upon the program assignment, you are responsible for providing one or several of these services. As a Support Services Specialists you will respond to a variety of help desk ticket requests. You will work on a number of projects such as space reduction and furniture refreshment and you will utilize your analytical skills to provide service delivery to all levels of the IRS.

      WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at WWW.jobs.irs.gov  

    Travel Required

    Occasional travel - 1-5 nights per month may be required

    Supervisory status

    No

    Promotion Potential

    13

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    Requirements

    Conditions Of Employment

    -

    Qualifications

    You must meet the following requirements by the closing date of this announcement:
    GS-13 LEVEL: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-12 grade level in the Federal service. Specialized experience for this position includes: experience that demonstrates accomplishment of support services activities and project assignments that require a comprehensive knowledge and skill in applying and adapting a wide range of qualitative and/or quantitative methods for the assessment and improvement of program effectiveness and the improvement of complex administrative processes and systems pertinent to the position to be filled. This knowledge is generally demonstrated by assignments where you analyze a number of alternative approaches in the process of advising management concerning major aspects in planning, directing, and coordinating support services programs and operations. Management analyst or technician or other work that includes study, analysis, or evaluation leading to the development or improvement of managerial or administrative policies, practices, and procedures. Administrative officer or assistant, budget administration (tracking and monitoring), program analysis, or other work that demonstrates knowledge of an organization and its functions, Federal and State Regulations (e.g. OSHA and ADA), and the ways in which support services can facilitate the work of the organization. Facilities or Building management experience that includes responsibility for directing a variety of Facilities or Building services such as facilities repair and maintenance, lease management, and lease administration (including enforcement). Military experience that includes responsibility for directing a variety of support functions such as communications, property management, mail service, facilities and equipment maintenance, etc. Knowledge of computer assisted design (CAD) software to develop and plan space layouts. Knowledge of project management software to plan, control, execute, monitor, and evaluate work assignments or special projects. Preparing Solicitations-for-Offers (SFO) for lease awards. Project leader for real estate projects over 50,000 square feet.
    - The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis.
    - To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.

    Education

    Additional information

    - We may select from this announcement or any other source to fill one or more vacancies.    
    - This is a bargaining unit position.
    - We offer opportunities for telework.
    - We offer opportunities for flexible work schedules.
    - A 1-year probationary period is required.
    - Must successfully complete a background investigation including an FBI criminal history record check (fingerprint check).
    - Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency
    - If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
    - Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
    - Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9.  Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
    - Obtain and use a Government-issued charge card for business-related travel.
    - Undergo an income tax verification and review of prior performance/conduct.
    - Tour of Duty:  Monday - Friday 8:00 a.m. - 4:30 p.m.

    1 Position is located in FMSS/Mid-Atlantic/Wash.DC/Sec A in Washington, DC

    How You Will Be Evaluated

    Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a “not qualified” determination.

    Rating
    : Your application will be evaluated in the following areas: Attention to Detail, Customer Service, Decision Making, Flexibility, Interpersonal Skills, Oral Communication/Speaking, Problem Solving, Teamwork, Technology Application and Writing. Category rating will be used to rank and select eligible candidates. If qualified, you will be assigned to one of three quality level categories, (i.e., A = Superior, B = Highly Qualified, C= Qualified) depending on your responses to the online questions, regarding your experience, education, and training related to this position.

    Your rating may be lowered if your responses to the online questions are not supported by the education and/or experience described in your application.
    Veterans' preference is applied after applicants are assessed. Preference-eligibles will be listed at the top of their assigned category and considered before non-preference-eligibles in that category. Qualified preference-eligibles with a compensable service-connected disability of 10% or more will be listed at the top of the highest category.

    Referral
    : If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. You may be required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring polices). We will not reimburse costs related to the interview such as travel to and from the interview site.

    If you are a displaced or surplus Federal employee (eligible for the Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP), you you must receive a rating of category B or better to be rated as “well qualified" to receive special selection priority.


    To preview questions please click here.

    Background checks and security clearance

    Drug test required

    No

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    Required Documents

    A complete application includes 1. A resume, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you will not be considered for this position (or may not receive the special consideration for which you may be eligible).

    All applicants are required to submit a resume either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional). To receive full credit for relevant experience, please list the month/year and number of hours worked for experience listed on your resume. We suggest that you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions. Please view Resume Tips

    VETERANS' PREFERENCE DOCUMENTATION
    If you are claiming veterans’ preference, you must submit a copy of your DD-214 (Member 4 copy), or other official documentation from a branch of the Armed Forces or the Department of Veterans Affairs showing dates of service and type of discharge. Ten-point preference eligibles must also submit an Application for 10-point Veteran Preference, SF-15, along with the required documentation listed on the back of the SF-15 form. For more information on veterans' preference view FedsHireVets.

    Career Transition Assistance Plan (CTAP) or Interagency Career Transition Assistance Plan (ICTAP) DOCUMENTATION
    If you are a displaced or surplus Federal employee, click CTAP/ICTAP for eligibility and a detailed list of required documents. IRS CTAP eligibles can apply for jobs both within and outside the commuting area.

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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    Benefits

    A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

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    How to Apply

    The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date.

    Treasury believes in a working environment that supports inclusion; please view our reasonable accommodation policies and procedures at http://www.jobs.irs.gov/midcareer/reasonable-accommodation.html. We will provide reasonable accommodation to applicants with disabilities on a case-by-case basis; please contact us if you require this for any part of the application and hiring process.
    If you are an applicant with a disability, you may contact the IRS Disability Employment Program Coordinator, Debi Smith @ Deborah.L.Smith2@irs.gov about special appointment authorities for persons with disabilities, in addition to applying for this job announcement.

    • To begin, either click the “Create a New Account” button and follow the prompts to register or if you previously registered, click the "Apply Online" button and follow the prompts.
    • You will be re-directed to Treasury’s CareerConnector system to complete your application process; answer the online questions, and submit all required documents. (To submit supporting documents, click one of the available options; Upload; Fax; or Reuse existing documents. To protect your privacy, we suggest you first remove your SSN). Also, go to “My Account” to view and update your information, as necessary.
    • To complete, you must click the “Submit Application” button located at the bottom of the “Application Review” page.
    • To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application and the documentation received.
    • To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.

      If you are experiencing system issues with your application, please contact the CareerConnector Help Desk at careerconnectorhelp@treasury.gov and/or the USAJOBS Help Desk.

    Agency contact information

    Doris Nacionales

    Phone

    631-977-3759

    Fax

    000-000-0000

    Email

    CTR.BSC.PERSONNEL.1@IRS.GOV

    Address

    INTERNAL REVENUE SERVICE
    1040 Waverly Ave.
    Stop 11
    Holtsville, New York 11742
    United States
    Learn more about this agency

    Visit our careers page

    Learn more about what it's like to work at Internal Revenue Service, what the agency does, and about the types of careers this agency offers.

    https://careerconnector.jobs.treas.gov/cc/irs/vacancy/preview.hms?orgId=2&jnum=167300#overview/

    Next steps

    You may check the status of your application for this position at any time by logging onto the USAJOBS “My Account” tab and clicking on “Application Status”. For a more detailed update of your application status, you may click on “more information.”

    Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.

Fair & Transparent

The Federal hiring process is setup to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy And gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change in the workplace or the way things are customarily done that provides an equal employment opportunity to an individual with a disability. Under the Rehabilitation Act of 1973 the Equal Employment Opportunity Commission (EEOC) must provide reasonable accommodations:

  • An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
  • An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
  • An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.

Legal and regulatory guidance

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/507957900. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.