This position is with the USDA Forest Serivce, Alaska Region (R10), Tongass National Forest, Juneau Ranger District, located at the Mendenhall Glacier Visitor Center in Juneau, Alaska.Learn more about this agency
For additional information about the duties of the position, please contact John Neary, Director of the Mendenhall Glacier Visitor Center at (907) 789-6637 or you may email firstname.lastname@example.org.
Please read the vacancy announcement thoroughly and follow all instructions to ensure proper consideration. If you are unable to apply on-line or have questions about the meaning of items in the vacancy announcement, please contact Human Resources Management at 1-877-372-7248.
This is a permanent, seasonal position with 13 pay periods of guaranteed pay status and 13 pay periods of nonpay status each calendar year. Additional periods of work may be available, depending on budget and workload.
Salary may be adjusted to include a Cost of Living Allowance (COLA). See the OPM website at: http://www.opm.gov/oca/cola/index.asp for additional information about the continuation of COLA after December 31, 2012.
Employees who transfer to the Alaska Region from the continental United States (CONUS) are required to sign FS-R10-6500-0002, Initial Overseas Employment Agreement before the hiring process is complete. This form documents the employee’s agreement to serve 12 months in an overseas location in return for the Government’s agreement to pay all available transfer of station entitlements for the transfer to Alaska and at least a partially-funded return to the CONUS point of hire. Employees who transfer to another Government position will generally receive all available transfer of station entitlements.
The Mendenhall Glacier Visitor Center is located on the Juneau Ranger District. In addition to the center there are parking lots, a bus shelter, a covered pavilion, information kiosk, restrooms, sidewalks, and several trails. Trails in the vicinity include Photo Point Trail, Steep Creek wildlife viewing trail, Trail of Time, East Glacier, Moraine Ecology, and the most popular trail on the Tongass National Forest, the Nugget Falls trail.
With approximately 550,000 visitors each summer between May and September, Mendenhall Glacier Visitor Center complex is the most visited site in Alaska for its size, attracting a broad diversity of visitors from around the globe. An excellent understanding of interpretation and visitor services is required. These positions will be part of our team of permanent and temporary employees and volunteers who manage the Visitor Center and the surrounding recreation area.
Duties include developing and delivering interpretive products (natural and cultural), leading interpretive talks, answering questions, operating a variety of audiovisual equipment, maintaining stock of environmental education materials, equipment, and supplies, providing orientation and regulatory information, monitoring activities of special use permits for recreational activities, and providing emergency response to injuries or search and rescues.
Occasional travel - Occasional travel may be required for trainings.
Who May Apply
This job is open to…Current permanent Federal employees with competitive status, Land Management Workforce Flexibility Act, CTAP/RPL/ICTAP, VEOA/VRA and reinstatement eligibles; Farm Service Agency permanent county employees; 30% or more disabled veterans; Individuals with Disabilities; former Peace Corps or VISTA volunteers; Public Land Corp eligibles; Resource Assistants; and eligibles for other Hiring Authorities.
Questions? This job is open to 6 groups.
Job family (Series)
Conditions Of Employment
- You must be a US Citizen or US National.
- Selective Service Registration is required for males born after 12/31/1959.
Must be a high school graduate or equivalent.
Must be 18 years of age.
Qualifications1 year of specialized experience equivalent to at least GS-4. Specialized experience is defined as: Answering visitor inquiries; providing information on rules, regulations, and program activities; and conducting interpretive talks, conservation education programs, and facility tours. Checking the usage and condition of public use areas, visitor centers, restrooms, trails, and other recreation areas for safety, fire, sanitation and maintenance reasons; and maintaining the supply of educational materials and items for distribution.
A 4-year course of study above high school leading to a bachelor's degree with 24 semester hours of related course work, in any of the following: natural resource management, natural sciences, earth sciences, history, archeology, anthropology, park and recreation management, law enforcement/police science, social sciences, museum sciences, business administration, public administration, behavioral sciences, sociology, or other closely related subjects pertinent to the management and protection of natural and cultural resources. Course work in fields other than those specified may be accepted if it clearly provides applicants with the background of knowledge and skills necessary for successful job performance in the position to be filled.
An equivalent combination of education and experience is qualifying for which both education and experience are acceptable.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Work Experience: Your resume must clearly document the following for each block of work experience the beginning month and year the work assignment started and ended; the hours worked per week; position title, and series and grade if applicable; and description of duties performed. This information must be provided for each temporary or seasonal appointment/work assignment and must be clearly documented as a separate block of time. Incomplete applications or those that provide vague and/or conflicting information may not be evaluated for consideration.
Concurrent Experience: Concurrent experience in more than one position: If any of your positions included mixed duties, for example Forestry Technician timber and fire experience, please indicate the start and end dates and approximate percent of time you spent performing each different type of duty.
Part-Time or Unpaid Experience: Credit will be given for all appropriate qualifying experience regardless of whether compensation was received or whether the experience was gained in a part-time or full-time occupation. Full-time work is generally considered to be 35 to 40 hours of work per week.
To receive consideration for this position, you must meet all qualification requirements by the closing date of the announcement.
BACKGROUND INVESTIGATION AND FINGERPRINT CHECK: Selection and retention in this position is contingent on a successfully adjudicated FBI National Criminal History Check (fingerprint check) and a background investigation.
This announcement may be used to fill multiple vacancies.
Forest Service daycare facilities may be available.
Direct Deposit - Per Public Law 104-134 all Federal employees are required to have federal payments made by direct deposit to a financial institution of your choosing.
E-Verify: Federal law requires agencies to use the E-Verify system to confirm the employment eligibility of all new hires. If you are selected as a newly hired employee, the documentation you present for purposes of completing the Department of Homeland Security (DHS) Form I-9 on your entry-on-duty date will be verified through the DHS E-VERIFY system. Under the system, the new hire is required to resolve any identified discrepancies as a condition of continued employment.
This agency offers alternative and flexible work schedules.
Government housing may be available.
Land Management Workforce Flexibility Act (LMWFA) provides current or former temporary or term employees of federal land management agencies opportunity to compete for permanent competitive service positions. Individuals must have more than 24 months of service without a break between appointments of two or more years. Service must be in the competitive service and have been at a successful level of performance or better. See https://www.congress.gov/114/plaws/publ47/PLAW-114publ47.pdf.
We may select from this announcement or any other source to fill one or more vacancies.Career Transition Assistance Plan (CTAP), Reemployment Priority List (RPL) or Interagency Career Transition Assistance Plan (ICTAP): To exercise selection priority for this vacancy, CTAP/RPL/ICTAP candidates must meet the basic eligibility requirements and all selective factors. CTAP/ICTAP candidates must be rated and determined to be well qualified (or above) based on an evaluation of the competencies listed in the How You Will Be Evaluated section. When assessed through a score-based category rating method, CTAP/ICTAP applicants must receive a rating of at least 85 out of a possible 100.
This is a bargaining unit position represented by the National Federation of Federal Employees, IAMAW.
Veterans who are preference eligible or who have been separated from the armed forces under honorable conditions after three years or more of continuous active service are eligible for consideration under the Veteran's Employment Opportunity Act (VEOA). See: http://www.opm.gov/staffingportal/vetguide.asp#VeteransEmploymentAct1998
How You Will Be Evaluated
You will be evaluated based on your qualifications for this position as evidenced by the experience, education, and training you described in your application package, as well as the responses to the Assessment Questionnaire to determine the degree to which you possess the knowledge, skills, abilities and competencies listed below:
- Ability to develop and present interpretive programs
- Ability to provide orientation and regulatory rules and procedures to visitors
- Ability to communicate effectively in writing and on social media platforms
- Ability to operate and maintain audiovisual equipment and instruments
Your application, including the online Assessment Questionnaire, will be reviewed to determine if you meet (a) minimum qualification requirements and (b) the resume supports the answers provided to the job-specific questions. Your resume must clearly support your responses to all the questions addressing experience and education relevant to this position. Applicants who meet the minimum qualification requirements and are determined to be among the best qualified candidates will be referred to the hiring manager for consideration. Noncompetitive candidates and applicants under some special hiring authorities need to meet minimum qualifications to be referred.
Note: If, after reviewing your resume and/or supporting documentation, a determination made that you have inflated your qualifications and or experience, your rating may be lowered to more accurately reflect the submitted documentation. Please follow all instructions carefully. Errors or omissions may affect your rating. Providing inaccurate information on Federal documents could be grounds for non-selection disciplinary action up to including removal from the Federal service.
Clicking the link below will present a preview of the application form; i.e. the online questionnaire. The application form link below will only provide a preview and does not initiate the application process. To initiate the online application process, click the "Apply Online" button to the right.
To view the application form, visit: https://fs.usda.ntis.gov/cp/?event=jobs.previewApplication&jobid=59FAA578-6CAE-44AC-9935-A93100D4607E
Background checks and security clearance
The following documents are required for your applicant package to be complete. Our office cannot be responsible for incompatible software, illegible fax transmissions, delays in the mail service, your system failure, etc. Encrypted documents will not be accepted. Failure to submit required, legible documents may result in loss of consideration.
- Resume that includes: 1) personal information such as name, address, contact information; 2) education; 3) detailed work experience related to this position as described in the major duties including work schedule, hours worked per week, dates of employment; title, series, grade (if applicable); 4) supervisor’s phone number and whether or not the supervisor may be contacted for a reference check; 5) other qualifications.
- If education is required or you are using education to qualify, you must submit: a copy of your college transcripts. An unofficial copy is sufficient with the application; however, if you are selected, you will be required to submit official transcripts prior to entering on duty. Education must have been successfully obtained from an accredited school, college or university. If any education was completed at a foreign institute, you must submit with your application evidence that the institute was appropriately accredited by an accrediting body recognized by the U.S. Department of Education as equivalent to U.S. education standards. There are private organizations that specialize in this evaluation and a fee is normally associated with this service. All transcripts must be in English or include an English translation.
In addition to the above, you must submit the documents below if you claim any of the following:
- Current and former Federal employees: 1) Most recent non-award Notification of Personnel Action (SF-50) showing that you are/were in the competitive service, highest grade (or promotion potential) held on a permanent basis, position title, series and grade AND 2) Most recent performance appraisal (dated within 18 months) showing the official rating of record, signed by a supervisor, or statement why the performance appraisal is unavailable. Do not submit a performance plan.
- Surplus or displaced employees eligible for CTAP, RPL, or ICTAP priority: proof of eligibility (RIF separation notice, notice of proposed removal for declining a transfer of function or directed reassignment to another commuting area, notice of disability annuity termination), SF-50 documenting separation (as applicable), and your most recent SF-50 noting position, grade level, and duty location with your application per 5 CFR 330.
- Land Management Workforce Flexibility Act Eligible Applicants: Notification of Personnel Actions (SF-50s) showing you have served in appropriate appointment(s) for a period/periods that total more than 24 months without a break in service of two or more years. You must include the initial hire actions, extensions, conversions and termination/separation SF-50s for each period of work; AND Performance Rating(s) or other evidence showing acceptable performance for ALL periods counted toward the more than 24 months of service. You must provide: 1) Performance Rating(s) showing an acceptable level of performance for period(s) of employment counted towards your eligibility, signed by your supervisor(s); or 2) If documentation of a rating does not exist for one or more periods, a statement from your supervisor(s) or other individual in the chain of command indicating an acceptable level of performance for the period(s) of employment counted towards your eligibility; or 3) If you do not have a Performance Rating or other performance documentation (outlined in 1 and 2 above) for any period that you are using to qualify for eligibility under the LMWFA, you must provide: A stated reason as to why the appraisal/documentation is not available, and a statement that your performance for all periods was at an acceptable level, your most recent separation was for reasons other than misconduct or performance, and you were never notified that you were not eligible for rehire based on performance. (This shall be accepted in lieu of providing copies of the performance appraisals).
- Current permanent FSA County employees: most recent non-award Notification of Personnel Action, (SF-50 or equivalent) showing your highest grade (or promotion potential) held on a permanent basis, position title, series and grade AND most recent performance appraisal (dated within 18 months) per above.
- VEOA, VRA and 30% Disabled Veterans: please review the Required Documents for Hiring Authorities Quick Guide on the Forest Service website.
- If claiming eligibility under a special hiring authority not listed above, please review the Required Documents for Hiring Authorities Quick Guide on the Forest Service website.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How to Apply
Please read the entire announcement and all instructions before you begin. You must complete this application process and submit all required documents electronically by 11:59p.m. Eastern Time (ET) on the closing date of this announcement.
Applying online is highly encouraged. We are available to assist you during business hours (normally 8:00a.m. - 4:00p.m., Monday - Friday). If applying online poses a hardship, contact the Agency Contact listed below well before the closing date for an alternate method. All hardship application packages must be complete and submitted no later than noon ET on the closing date of the announcement in order to be entered into the system prior to its closing.
This agency provides reasonable accommodation to applicants with disabilities on a case-by-case basis; contact the Agency Contact to request this.
To begin, click "Apply Online" and follow the instructions to complete the Assessment Questionnaire and attach your resume and all required documents.
NOTE: You must verify that uploaded documents from USAJOBS transfer into the Agency's staffing system. Applicants may combine all like required documents (e.g., all SF-50s) into one or more files and scan for uploading into the application. Each file must not exceed 3MB. Grouping like documents into files will simplify the application process. Documents must be in one of the following formats: GIF, JPEG, JPG, PDF, PNG, RTF, or Word (DOC or DOCX). Uploaded documents may not require a password, digital signature, or other encryption to open.
Please view Tips for Applicants – a guide to the Forest Service application process.
Agency contact information
HRM Contact Center
Do not mail in applications, see instructions under the How to apply tab.
Albuquerque, NM, 87109
The Tongass National Forest was established in 1902 and covers nearly 17 million acres in Southeast Alaska. It is the nation’s largest National Forest. The Tongass stretches nearly 500 miles from its boundary with the Wrangell-St. Elias National Park and Preserve in the north, to the Canadian boundary in the south. It is a forest of islands including the Alexander Archipelago, and the mainland. The unique forest landscapes of the Tongass vary dramatically in topographic relief and include a mosaic of forest, peat lands, steep rocky areas, glaciated mountains and other non-forested lands.
Alaska’s magnificent scenery, vast forests, and abundant natural resources match the size of the forest. The Tongass makes up ninety percent of Southeast Alaska and is a land of glaciers, mountains, waterways and thousands of islands separated by straits and channels. The islands and mainland create 11,000 miles of shoreline where regal mountains rise from the tidewater to overlook a mostly undeveloped and isolated landscape. The geography of the Alexander Archipelago presents a transportation challenge and most of the Tongass is isolated from the continental road system. You will find yourself boating or flying in a floatplane to most field locations. Visitors arrive by cruise ship, ferry or commercial airplane.
Your application will be reviewed to verify that you meet the eligibility and qualification requirements for the position prior to issuing referral lists to the selecting official. If further evaluation or interviews are required, you will be contacted. Log in to your USAJOBS account at https://my.usajobs.gov/Account/Login to check your application status. We expect to make a final job offer approximately 40 days after the deadline for applications.
Fair & Transparent
The Federal hiring process is setup to be fair and transparent. Please read the following guidance.
Equal Employment Opportunity Policy
The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy And gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Reasonable Accommodation Policy
Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
A reasonable accommodation is any change in the workplace or the way things are customarily done that provides an equal employment opportunity to an individual with a disability. Under the Rehabilitation Act of 1973 the Equal Employment Opportunity Commission (EEOC) must provide reasonable accommodations:
- An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
- An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
- An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.
Legal and regulatory guidance
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/507507500. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.