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This position is located in the Government Accountability Office (GAO), Chief Administrative Office (CAO), Learning Center (LC). The LC offers courses, job aids, mentoring, coaching, team building, communities of practice, and books online as well as a variety of consulting services to GAO in areas such as Talent and Leadership development and management, succession planning, skills and needs assessments, and organizational and individual performance enhancement solutions.
The purpose of the position is to design, develop, teach and facilitate learning courses and programs related to diversity and inclusion, cultural competency, and employee engagement and their relationship to leadership and organization development and change; plan and develop new training courses; and provide organization development, teambuilding, consultation.
• Collaborates with senior leadership, managers, and/or subject matter experts (SME) to develop and assess the learning needs of GAO employees to ensure that employees at all levels are equipped with the necessary work-related skills.
• Coordinates with senior leadership and SMEs to design, develop, and implement learning programs consistent with the GAO strategic plan, mission, goals and objectives and ensures that learning programs are deployed consistent with GAO's learning standards.
• Manages projects directly related to GAO-wide issues, such as succession planning, talent and leadership development, and policy, and procedural and policy changes for the Learning Center.
• Serves as the SME to develop curricula and courses related to diversity and inclusion, cultural competency, leadership, teambuilding and employee engagement.
• Initiates and/or participates in training development studies, issues, and evaluations. Develops and/or reviews training materials to ensure standardization of GAO training. Establishes early and continuous working relationships with directors, contractors, training designers/developers, and subject matter experts during the development of training materials. Ensures training materials are current and relevant.
• Analyzes training efforts to determine effectiveness of the training program and monitors and evaluates current courses for quality control.
• Provides management with periodic reports on the status of training and an analysis of the effectiveness and capacity of the training program to achieve objectives.
• Performs quantitative and qualitative analysis of end-of-course evaluations and instructors' performance to assure learning objectives, tests and skills assessments, and participants' training requirements are effectively integrated into the Learning Center's training goals and objectives.
• Prepares and presents presentations at interagency training and educational conferences and symposia. Keeps abreast of innovative educational and training developments and technology enhancements that affect training delivery for consideration for agency-wide application. ·
• Performs other duties as assigned.
Occasional travel - Infrequent travel to GAO field offices
Who May Apply
This job is open to…U.S. Citizens
Questions? This job is open to 1 group.
Job family (Series)
Conditions Of Employment
- You must be a U.S. Citizen or national.
- You may be required to submit a financial disclosure statement.
- You must be suitable for federal employment.
- You may be required to complete a one year probationary period.
- sRegistered for Selective Service, if applicable. (www.sss.gov)
You must meet all qualifications requirements before the announcement closes.
QualificationsApplicants must have 1 year (52 weeks) of specialized experience at the next lower band level, or equivalent to the GS-13 grade level in the Federal Service, which has equipped the applicant with the skills and knowledge to successfully perform the duties of the position. Specialized experience is defined as experience in organization development and in developing, conducting, and managing diversity and inclusion and leadership educational programs, to include instructional design experience. Said experience could have been gained at a professional organization, a federal agency, or an educational institution of higher learning. Strong critical thinking, analytical, collaboration, and communication (both oral and written) skills are required for this position.
Note: Positions in GAO are covered under the agency's performance based compensation system, which is pay banded. This position is classified as a PT-1712-III, which is equivalent to the GS-14 level in the federal government.
This is a non-bargaining unit position.
Based on the staffing needs, additional selections may be made through this vacancy announcement.
Selectee may be required to file a Financial Disclosure Statement.
Travel and relocation expenses will not be paid for by the GAO.
Males born after 12/31/59 and at least 18 years of age must be registered with the Selective Service System. Visit http://www.sss.gov/.
Please be aware that applicants will be required to complete questions contained on the Declaration for Federal Employment (OF-306) at the time a tentative job offer is made. If selected, at the time of appointment, selectees will be required to update the OF-306.
If you are selected for this position, you will be subject to a determination of your suitability for Federal employment.
The U.S. Government Accountability Office’s policy is to provide equal employment opportunity for all regardless of race, religion, color, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, or gender identity.
The U.S. GAO is part of the Legislative Branch of the Federal government. As such, all positions are in the excepted service. Initial appointments, permanent or indefinite, to the GAO require completion of a one-year or two-year probationary period.
How You Will Be Evaluated
If you meet the qualification requirements stated above, you will be further rated based on your responses to the vacancy questions. Please make sure that your responses to the vacancy questions are supported in your resume. Follow all instructions carefully as incomplete answers, errors, or omissions may affect your rating. Your rating will be invalid if you fail to include a narrative reply to any vacancy question(s) that requires further explanation, or your reply is "see resume."
All applicants will be rated based on their responses to the assessment questions, in conjunction with the following Knowledge, Skills and Abilities (KSA’s):
• Broad knowledge of diversity and inclusion, cultural competency, and leadership development programs, systems, and learning techniques.
• Demonstrated experience in designing, developing and delivering training courses,
• Broad knowledge of training development practices and evaluation methods to advise LC management in the assessment of training needs and to evaluate the effectiveness of training.
• Skill in analytical techniques for identifying, gathering, and analyzing data, forming conclusions consistent with management and program goals, recommending solutions to problems, and implementing changes to plans.
• Skill in evaluating and analyzing trends in program management to identify problem areas and recommend corrective action.
• Skill to plan, organize, and direct team studies and to negotiate effectively with management to accept and implement recommendations that have far reaching impact, represent departures from the status quo, and conflict with the interests of elements of the Agency.
• Skill in facilitating training and communicating clearly and effectively both orally and in writing to develop and deliver briefings, training, project papers, status reports, and correspondence to managers that explain technically complex matters in layperson's terms. By way of definition, oral communication ·may include methods used by employees with disabilities such as sign language interpretation, text-to speech or TTY technology, and amplification devices.
• Ability to create effective partnerships with senior leadership and SMEs within GAO and outside contractors and vendors.
To preview questions please click here.
Background checks and security clearance
You must provide a complete application package which includes:
- Resume: must be created using the USAJOBS resume builder and show relevant work experience.
- If you are using your education to qualify (even partially), you must submit a copy of your transcripts. Transcripts do not need to be official, but if you are selected for this position and you used your education to qualify, you will be required to provide official transcripts. Foreign Education: If you are submitting a transcript from a non-US educational institution, applicants must submit all necessary documents to a private U.S. organization that specializes in interpretation of foreign educational credentials, commonly called a credential evaluation service. For additional information, please visit http://www.gao.gov/careers/foreignedu.pdf.
- Veteran Hiring Authority Eligibles: VEOA, VRA, and 30% Disabled Veterans must submit adequate proof of active service in the Armed Forces including Member 4 copy of your DD-214, which indicates character of service. To claim 10-point veterans' preference, you must also submit an SF-15 and a letter from the Department of Veterans Affairs verifying the percentage of your disability and preference in hiring. To claim 5-Point veterans' preference, you must submit a Member 4 copy of the DD - 214 or if you are currently active duty: an official statement of service from your command.
- Current or former federal employees must submit their most recent Notification of Personnel Action (SF-50 or equivalent), showing tenure, type of service (competitive/excepted) and the highest grade held.
- If you are applying under the Schedule A hiring Authority for individuals with disabilities, you must submit proof disability.
Failure to submit any of the above mentioned required documents will result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Individuals selected will be eligible for a full range of federal employment benefits including vacation and sick leave, retirement coverage and Thrift Savings Plan, and health and life insurance. A complete list of benefits is available on the web at
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How to Apply
1. To apply on-line, you must complete and submit an application by accessing the USAJOBS website at http://www.usajobs.gov. To begin, click the Apply Online button near the bottom of this screen and follow the prompts to register into your USAJOBS account, answer the questions, and submit all required documents. Follow the prompts to begin the application process.
2. You will be redirected to the Career Connector website to complete the application process.
3. Click on "Submit" to transmit your complete application package to GAO.
Can I send my application package documents to the agency point-of-contact via email or mail?
Your application package must be submitted online through Career Connector. We are unable to accept mailed or emailed documents.
What is a complete application package?
1. Your resume. This must be created using the USAJOBS resume builder. Resumes created outside USAJOBS (e.g., uploaded resumes) will not be accepted.
2. The assessment questionnaire.
3. The documentation listed in the Required Documents section. You only need to submit the documents listed.
When is the application package due?
It must be received by 11:59 p.m. Eastern Time (ET) on the closing date of the announcement. It is your responsibility to ensure all the documents are received and the information is readable. Your application may not be considered if it doesn't meet the criteria. Requests for extensions will not be granted.
If you have problems completing your on-line application, including problems submitting your supporting documents, please contact the Help Desk by e-mail at email@example.com or by phone at (866) 656-6831. The help desk is available Monday-Friday, 7:00 a.m. to 7:00 p.m. ET
1. Sign into your USAJOBS account.
2. If your application package was successfully transmitted, you will see "Received" beside the position title. Keep in mind, this may take a couple hours because your documents undergo a virus scan.
3. To view your documents or the complete application package received by GAO, select "Application Status." The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application.
If you have questions about:
• The vacancy announcement or the position: The agency contact is listed at the bottom of the announcement.
• Technical issues with USAJOBS: Please refer to the USAJOBS Help page.
• Technical issues with Career Connector: Please contact CareerConnectorHelp@do.treas.gov.
Agency contact information
AddressGOVERNMENT ACCOUNTABILITY OFFICE
441 G St, NW
Washington, District of Columbia 20548
Visit our careers page
Learn more about what it's like to work at Government Accountability Office, what the agency does, and about the types of careers this agency offers.
After the closing date of this announcement, GAO's Human Capital Office will conduct an evaluation of your qualifications and determine by reviewing your assessment questionnaire and resume to complete an analysis, so please be as complete and thorough as possible. If your application is rated "best-qualified," your name will be referred to the selecting official for consideration. At this point you may be contacted for an interview.
If you do not meet the key requirements, and/or basic qualifications or you fail to submit all required application materials, your application will not be considered.
Fair & Transparent
The Federal hiring process is setup to be fair and transparent. Please read the following guidance.
Equal Employment Opportunity Policy
The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy And gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Reasonable Accommodation Policy
Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
A reasonable accommodation is any change in the workplace or the way things are customarily done that provides an equal employment opportunity to an individual with a disability. Under the Rehabilitation Act of 1973 the Equal Employment Opportunity Commission (EEOC) must provide reasonable accommodations:
- An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
- An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
- An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.
Legal and regulatory guidance
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/499140600. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.