****This announcement has been extended****Learn more about this agency
This position reports to the Chief of the Public and Stakeholder Engagement Division, Office of Communications. The Public and Stakeholder Engagement Division is responsible for planning, organizing, directing, and coordinating NASA activities as they relate to the general public.
Protocol Officer Training by an accredited institution, such as The Protocol School of Washington, is highly desired.
This position occasionally requires unique and long hours in support of a launch event.
This position may be filled at the GS-11, GS-12 or GS-13 grade level. Full promotion potential is GS-13.
Please list the General Schedule (GS) equivalency for every Federal position held.
To receive consideration, you must submit a resume and answer NASA-specific questions. The NASA questions appear after you submit your resume and are transferred to the NASA web site. If you successfully apply, USAJOBS will show your application status as 'Received'. If your status is 'Application Status Not Available', you have not successfully applied. Do not rely on a USAJOBS email to confirm successful application. Only an email from NASA confirms a successful application.
This position serves as a Protocol Officer in the Public and Stakeholder Engagement Division in the Office of Communications. Primary responsibilities include supporting protocol requirements for the Office of the Administrator’s guests for agency launches at the Kennedy Space Center (KSC), Wallops Flight Facility (WFF) and Vandenberg Air Force Base (VAFB).
Manages and oversee transportation requirements, hotel accommodations, center tours and coordinates with the cabinet-level agencies including private sector organizations. Maintains updated information on guest lists, ensures invitations for events are properly prepared, delivered and confirm acceptances/declinations. Provide proper hospitality for meeting and greeting guests at events and ensures proper protocol and procedures are in place and enforced during activities.
Manages the logistical support for a wide variety of official agency events and activities at the White House, congressional occasions and flight Astronaut visits.
Reviews agency policies and procedures for special events, and VIP visitors and integrates protocol arrangements for out of the ordinary activities involving the Office of the Administrator. Assists in the planning, organizing and arranging receptions, retirement ceremonies and special events.
Who May Apply
This job is open to…Current federal employees on career/career-conditional appointments OR employed by an agency with an OPM interchange agreement. Former federal employees eligible for reinstatement. VEOA eligibles. Individuals eligible for special hiring authorities [VRA, 30% or more disabled veterans, Schedule A for individuals with disabilities, former Peace Corps, AmeriCorps & VISTA employees, certain military spouses, certain former overseas employees]. NASA term employees with conversion eligibility.
Questions? This job is open to 6 groups.
Job family (Series)
Conditions Of Employment
- Successful completion of a security investigation will be required
- A one-year probationary period may be required
- Frequent travel will be required
You must meet qualifications requirements by the closing date of this announcement.
You must be able to obtain and maintain a secret clearance.
QualificationsApplicant must have one year of specialized experience equivalent to the next lower grade, which has equipped the applicant with the particular competencies needed to successfully perform the duties of the position described above.
Specialized experience at the GS-11 grade level for this position includes the following skill sets:
Skills Set 1) – Serves as a coordinator for protocol activities, social events, transportation, hotel accommodations, and special tours for high level guests and visitors; and
Skills Set 2) Assists in drafting agendas, and letters of invitation, in accordance with appropriate protocol standards for visits to the agency facilities or events of high level senior officials.
Applicants may substitute the following education for the specialized experience requirements for the GS-11: A Ph.D. or equivalent doctoral degree in a related field, or 3 full years of progressively higher level graduate education leading to such a degree. Applicants may qualify based on a combination of the experience and education requirements described above.
Specialized experience at the GS-12 grade level for this position includes the following skill sets:
Skills Set 1) – Experience as the approving authority for the overall management and conduct in overseeing transportation requirements, hotel accommodations and planning/organizing special events and activities; and
Skills Set 2) Enforces protocol procedures and logistics for the planning and organizing of conferences, meetings, audio visual, catering, arrangements and facilities.
Specialized experience at the GS-13 grade level for this position includes the following skill sets:
Skill Set 1) Demonstrates expertise in applying and adhering to agency level protocol standards, policies and procedures; and
Skill Set 2) Develops a cost analysis and remains within funding limitation and policy for special events, ceremonies, special tour visits, and hotel accommodations.
Your resume must fully support how you meet specialized experience in order to be found qualified for this position.
Current Federal employees must meet time in grade and three months after competitive appointment restrictions by the closing date of the announcement.
Identification of promotion potential in this position does not constitute a commitment or an obligation on the part of management to promote the employee. Promotion will depend upon administrative approval and the continuing need for an actual assignment and performance of higher level duties.
Individuals who have special priority selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) must be well qualified for the position to receive consideration for special priority selection. See 'How You Will Be Evaluated' for definition of well qualified. Federal employees seeking CTAP/ICTAP consideration must indicate their eligibility when applying for a position. The USAJOBS resume asks you to identify your ICTAP eligibility; the NASA Supplemental Information asks you to identify your CTAP eligibility. If you are selected for the position, you must be prepared to submit proof that you meet the requirements for CTAP/ICTAP. This includes a copy of the agency notice, a copy of their most recent Performance Rating and a copy of their most recent SF-50 noting current position, grade level, and duty location.
Qualified NASA term employees who have term conversion eligibility under the NASA Flexibility Act of 2004 will be referred and considered equally with other NASA permanent employees under internal competitive placement procedures.
Your USAJOBS account asks you to assign a name to each of your resumes. When you apply to a NASA position, we will show you the text of the resume you have submitted, but we do not maintain the name you have assigned to that resume. If you wish to keep track of that information, we recommend you make note of it at the time you apply.
Fair Employment Opportunities for Applicants
NASA Credit for National Service
The payment of relocation expenses is not authorized.
How You Will Be Evaluated
Resumes will be rated by an automated system (Resumix) that matches the competencies extracted from the candidate's resume to the competencies identified by the selecting official for the position. Candidates will be evaluated on the competencies they possess that are directly related to the duties of the job, as described in the announcement. Candidates should refer to NASA's Applicant Guide for assistance in developing a complete resume, as NASA will not accept separate KSA statements.
Qualified candidates will be assigned to one of three quality levels based on the degree to which their competencies meet the duties required. A human resources specialist will validate the qualifications of those candidates eligible to be referred to the selecting official. For the purpose of the Career Transition Assistance Program (CTAP) and the Interagency Career Transition Assistance Program (ICTAP), candidates rated in the top quality level are considered well-qualified.
Background checks and security clearance
NASA's application process has been specifically developed to ensure that we only ask you for the information we absolutely need to evaluate your qualifications and eligibility. In order to apply for this position, you only need to submit your resume and answer the screening questions and supplemental information. No additional documentation is accepted at the time of application. (For example you need not submit narrative 'KSA' statements; they are not required and will not be evaluated.) In this way we allow you to focus on preparing a resume that best describes your background and abilities. For assistance in preparing your resume, consult the Applicant Guide. Nothing further is required until requested by the Human Resources Office. At that point, we may ask you to submit documentation to support statements made in your resume. For example, we may ask you to provide academic transcripts or proof of Federal employment status. If you are claiming veterans' preference, we may ask you to submit proof of veterans preference (DD-214, and, if claiming 10-point preference, SF-15 plus proof required by that form). If you fail to provide the required documents within the stated time period, we may withdraw a job offer and/or remove you from further consideration.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How to Apply
This vacancy is being filled through NASA STARS, an automated Staffing and Recruitment System. NASA partners with USAJOBS in providing a seamless application process. Before you begin the application process, please read the vacancy announcement carefully and have all required information available. You may begin the process of submitting your resume by clicking on the 'Apply Online' link. In order to be considered, you must submit a resume completed on the USAJOBS site. When completing your USAJOBS resume, please remember that NASA limits resumes to approximately 32,000 characters including spaces. NASA does not accept resumes uploaded to USAJOBS from a second source or documents attached through USAJOBS' document attachment feature. Once you submit your resume to NASA, you will be asked to complete a short series of additional questions. You must finish the entire process in order to have a complete application package and receive consideration. Your answers will not be saved unless you finish the entire application. You may edit a previously-submitted application, if the announcement is still open. If you are unable to apply electronically for this position, submit your resume and supplemental questions to:
National Aeronautics and Space Administration (NASA)
4200 Rideout Road
Resume Operations Center/Mailstop: HS50
Marshall Space Flight Center, AL 35812.
DO NOT submit your resume directly to the Center advertising this vacancy. Mailed resumes must be received by the close of business on the closing date of the announcement. Hard copy resumes requirements are provided at: Hard Copy Resume Requirements. If you are a first time applicant, we recommend that you review NASA's Applicant Guide to ensure that you are providing a complete resume. Failure to submit the supplemental data and a resume that contains all of the required information may result in loss of consideration for positions in which you are interested. All applications must be received no later than midnight Eastern Time on the closing date of the announcement.
Agency contact information
Human Resources Management Division/HR Consulting Branch
AddressNASA's Resume Operations Center
4200 Rideout Road, Mailstop HS50
Marshall Space Flight Center, AL 35812
Visit our careers page
Learn more about what it's like to work at Headquarters, NASA, what the agency does, and about the types of careers this agency offers.
Candidates for NASA positions are evaluated using our automated staffing and recruitment system, NASA STARS, which compares your skills and experience as described in your resume with the requirements of the position. If you are found to be a highly qualified candidate, you will be referred to the selecting official for further consideration. (In some cases, individuals with priority for special consideration must be considered and selected before other candidates.) Whether or not you are contacted for an interview depends upon the location of the position and the judgment of the selecting official. If you are a current federal employee and are contacted for an interview, you may be asked to provide a copy of your most recent performance appraisal narrative summary. At NASA, we pride ourselves on efficient and timely recruitment actions, and you can normally expect to learn the outcome of the selection process in a fairly short period of time. In addition, to ensure that you can measure progress for yourself, NASA provides you with regularly updated information on the status of the vacancy announcement.
Fair & Transparent
The Federal hiring process is setup to be fair and transparent. Please read the following guidance.
Equal Employment Opportunity Policy
The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy And gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Reasonable Accommodation Policy
Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
A reasonable accommodation is any change in the workplace or the way things are customarily done that provides an equal employment opportunity to an individual with a disability. Under the Rehabilitation Act of 1973 the Equal Employment Opportunity Commission (EEOC) must provide reasonable accommodations:
- An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
- An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
- An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.
Legal and regulatory guidance
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/496194300. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.