The mission of the United States Air Force is to fly, fight and win...in air, space and cyberspace.Learn more about this agency
To achieve that mission, the Air Force has a vision of Global Vigilance, Reach and Power. That vision orbits around three core competencies: Developing Airmen, Technology-to-Warfighting and Integrating Operations. Core competencies and distinctive capabilities are based on a shared commitment to three core values -- integrity first, service before self, and excellence in all we do.
Click here to view the AF Civilian Employment Eligibility Guide:
Internal Employees (Air Force Employee - Current Permanent Competitive Service Career/Career-Conditional Employee and Current Permanent AF DCIPS Employees with Reinstatement Rights to the Competitive Service)
DoD Transfer - Army, Navy, DFAS, etc. (Excluding Air Force)
Former Federal Employees (Reinstatement)
Military Spouses - Appointment of Certain Military Spouse (EO 13473)
Schedule A - Individual with Disabilities - click here for additional information
ICTAP (Interagency Career Transition Assistance Program)
Non-DoD Transfer (OPM, VA, Dept of Labor, etc.)
VEOA (Veterans Employment Opportunity Act)
VRA (Veterans' Recruitment Appointment)
30% Disabled Veterans
You MUST have one or more listed eligibilities to be considered. Eligibility claims must be supported with required documentation submitted with each application package to be considered. "Transfer" and "Reinstatement" eligibles must provide their most current SF-50 and the SF-50 reflecting the highest grade held if not reflected on most current/separation SF-50. *Air Force is not responsible for erroneous eligibilities you list or fail to list.
- The primary purpose of this position is to establish and execute a planned, systematic approach of quality assurance to provide adequate confidence that ACC Military Personnel Flight (MPF), Civilian Personnel Flight (CPF), and Commander Support Staff (CSS) functions conform to requirements in appropriate Air Force Instructions (AFis), Mission Performance Checklists and the Quality Assurance Surveillance Plan (QASP). Also serves as the ACC DP representative on the Business Requirements and Advisory Group (BRAG).
- Plans, develops, organizes, administers, evaluates, and coordinates a comprehensive quality assurance program designed to ensure that the Service Provider meets its responsibilities for product quality in the MPF functional areas of UPRG, Awards and Decorations, Customer Service, lnformation/Workgroup Management, Passport Agent and Civilian/Military Personnel Systems Management for thirteen installations in ACC and one installation in AFSOC.
- Evaluates and assesses MPF and CSS personnel functions at thirteen installations in ACC. Develops comprehensive Staff Assistance Visit (SAV) schedule to ensure compliance of MPF and CSS personnel to AFis and DP guidance in all personnel actions.
- Administers program and serves as the primary source of information for MPFs, CPFs, commanders, HQ ACC, HQ AFSOC, and staff levels on quality assurance policies, procedures, and requirements. Establishes command operating procedures and prepares supplements to QASP and SDS, when directed by HQ ACC/DP.
- Exercises supervisory personnel management responsibilities. Advises and provides counsel to employees regarding policies, procedures, and directives of management. Selects or recommends selection of candidates for vacancies, promotions, details, and reassignments in consideration of skills and qualifications, mission requirements, and EEO and diversity objectives.
Occasional travel - You may be expected to travel for this position.
Who May Apply
This job is open to…Federal Employees, VEOA, VRA, Individuals with Disabilities, Military Spouses, and Former Overseas Employees. See Job Summary for further information on "Who May Apply".
Questions? This job is open to 5 groups.
Job family (Series)
Conditions Of Employment
- U.S. Citizenship Required
- Males must be registered for Selective Service, see www.sss.gov.
- A security clearance may be required
- This is a Supervisory Position.
- This posn is subject to provisions of the DoD Priority Placement Program
ADDITIONAL CONDITIONS OF EMPLOYMENT:
- Requires traveling throughout ACC on commercial and military aircraft or by motor vehicle to conduct quality assessments.
- Any personnel data to which the incumbent has access is controlled by the Privacy Act of 1974, and must be safeguarded appropriately.
- Must be able to obtain and maintain a Secret security clearance.
QualificationsGS-11: One year of specialized experience which includes knowledge of and skill in applying, fundamental HRM methods, principles and practices of the functions of MPFs in order to assess the effectiveness and quality of various work being performed.
This definition of specialized experience is typical of work performed at the GS-09 grade/level position or equivalent in the federal service. NOTE: You must submit a copy of official transcripts.
Education: Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree which demonstrates the knowledge, skills, and abilities necessary to do the work of the position. NOTE: You must submit a copy of official transcripts.
LL.M., if related. NOTE: You must submit a copy of official transcripts.
Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. NOTE: You must submit a copy of official transcripts.
FEDERAL TIME-IN-GRADE (TIG) REQUIREMENT FOR GENERAL SCHEDULE (GS) POSITIONS: Applicants must have served at least 52 weeks at the GS-09 or higher grade (or equivalent in an alternate pay system) within the Federal Civil Service to be considered for referral. TIG applies if you are in a current GS position or held a GS position within the previous 52 weeks.
KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas:
1. Knowledge of military policies and standard procedures relating to quality assurance and inspection programs.
2. Knowledge of military organizational and rank structures, protocol, and similar matters.
3. Knowledge of safety and security regulations practices, and procedures .
4. Ability to plan, organize, and direct programs and subordinates to accomplish tasks on time and within budget.
5. Ability to communicate effectively, orally and in writing, and maintain effective working relationships. Must be capable of dealing with high-ranking officers and civilians.
PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.
VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
IF USING EDUCATION TO QUALIFY: You MUST provide transcripts to support your educational claims. Education must be accredited by an accrediting institution recognized by the U.S. Department of Education.
FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.
Interagency Career Transition Assistance Program (ICTAP): For information on how to apply as an ICTAP eligible click here. To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated well qualified or above for this position. You must submit a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting position, grade level, and duty location.
Employed Annuitants (Reemployed Annuitants): Applicants in receipt of an annuity based on civilian employment in the Federal Service are subject to the DoD Policy on The Employment of Annuitants. Click here for more information.
90-Day Register: This announcement may result in a 90-day register that may be used to fill like vacancies for 90 days after the closing date. Applicants may be referred for consideration as vacancies occur.
Direct Deposit: All federal employees are required to have direct deposit.
If you have questions regarding this announcement and have hearing or speech difficulties click here.
How You Will Be Evaluated
Your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine your eligibility, qualifications, and quality ranking for this position. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.
The resume/documents you submit must support your responses to the online questionnaire. If your application contradicts or does not support your questionnaire responses, you will receive a rating of "not qualified" or "insufficient information" and you will not receive further consideration for this job.
Applicants who meet the requirements for and apply as a non-competitive eligible that meet minimal qualifications and other requirements of this position, will be given consideration as a non-competitive candidate and will be referred unless blocked by an individual with priority/preference.
Applicants who disqualify themselves will not be evaluated further.
To apply for this position, you must provide a complete Application Package which includes:
1. Your Resume (your latest resume will be used to determine your qualifications)
- If you submit more than one copy of your resume, only the most recent (latest) version will be reviewed. The latest timestamp will be used to determine which version of your resume is "most recent." It is your responsibility to check the status and timestamp of all documents you submit as part of your application.
- If your resume includes a photograph or other inappropriate material or content, you will not be considered for this vacancy.
- For qualification determinations your resume must contain hours worked per week and dates of employment (i.e., hours per week and month/year to month/year or month/year to present). If your resume does not contain this information, your application may be marked as insufficient and you will not receive consideration for this position.
3. Additional Required Documents (see Required Documents section below). Ensure all submitted documents contain your full name, address, phone number, and last four digits of your social security number.
Background checks and security clearance
The following documents are required and must be provided with your application. Other documents may be required based on the eligibility/eligibilities you are claiming. Click here to view the AF Civilian Employment Eligibility Guide and the required documents you must submit to substantiate the eligibilities you are claiming.
- Online Application - Questionnaire
- Resume - must include beginning and ending month and year for each employment period, hours worked and supervisor
- Transcripts - if qualifying based on education or positive education series (can be a copy)
- Registration/License - active, current registration/license if applicable for the position
- Veterans' Preference - a copy of your DD Form 214, which must include character of service or a Statement of Service/Proof of Service which must include service dates and character of service. In addition, if claiming 10-point preference you must submit a VA Letter or a disability determination from a branch of the Armed Forces (or documentation of purple heart, if applicable) and a SF 15 (Application for 10-point veteran preference).
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How to Apply
The complete Application Package must be submitted by 11:59 PM (ET) on 12/07/2017
To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/10090420
To begin the process, click the Apply Online button to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the application questionnaire. Please ensure you click the Submit My Application button at the end of the process.
If you are unable to apply online, view the following link for information regarding Alternate Application. The Vacancy ID is 10090420
PLEASE NOTE: It is the applicant's responsibility to verify that information entered and/or uploaded, (i.e., resume) is received, accurate, and submitted by the closing date. You may verify your documents have been processed with your application package successfully. You can access your USAJOBS account to do so by clicking here. Uploaded documents may take up to one hour to clear the virus scan.
Human Resources WILL NOT modify or change any answers submitted by an applicant.
Agency contact information
Total Force Service Center
45 Nealy Avenue
Langley AFB, VA 23665
Once your application package is received an acknowledgement email will be sent.
If you provided an email address, you will receive an email message acknowledging receipt of your application. Your application package will be used to determine your eligibility and qualifications for consideration. If you are determined to be ineligible or not qualified, your application will receive no further consideration.
To check the status of your application or return to a previous or incomplete application, log into your USAJOBS account, select My Applications, and click on the more information link under the application status for this position.
If you do not provide an email address, you are responsible for checking status updates and notifications in USAJOBS. Hard copy notifications will not be sent to you.
Fair & Transparent
The Federal hiring process is setup to be fair and transparent. Please read the following guidance.
Equal Employment Opportunity Policy
The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy And gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Reasonable Accommodation Policy
Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
A reasonable accommodation is any change in the workplace or the way things are customarily done that provides an equal employment opportunity to an individual with a disability. Under the Rehabilitation Act of 1973 the Equal Employment Opportunity Commission (EEOC) must provide reasonable accommodations:
- An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
- An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
- An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.
Legal and regulatory guidance
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/485561700. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.