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    As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities and leadership positions at your fingertips. Not only is it the largest, most technologically advanced integrated health care system in the Nation, but we also provide many other services to Veterans through the Benefits Administration and National Cemeteries. VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities.  For more information on the Department of Veterans Affairs, go to http://www.vacareers.va.gov/

    Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact on the last page of the JOA for information on how to apply under this appointment authority via the Selective Placement Coordinator.

    For more information on the “Who may apply” eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

    This position requires a Critical Sensitive Security Investigation.  Incumbent will be required to sign a statement indicating that they understand that the investigation results must be favorable in order to remain in this position.

    Learn more about this agency


    This position is located within the Office of Information and Technology (OI&T) in Leavenworth, Kansas.

    The Incumbent serves as the Supervisory IT Specialist and reports directly to the Area Manager. Incumbent is responsible for supervising employees in the Customer Support section. 

    The major duties and responsibilities include:

    • Performs the administrative and personnel management functions relative to staff supervised;
    • Supervises a staff of employees to accomplish the work of the organizational unit;
    • Responsible for providing a full range of IT hardware and software support to Community Based Outreach Clinics (CBOC's) and Medical Outreach Clinics;
    • Establishes guidelines and performance expectations for staff;
    • Provides managerial oversight for the acquisition, installation, support and implementation of Wide Area Network systems and applications.
    • Manages, administers and ensures security, maintenance and operations of database systems;
    • Manages moves and installation of IT equipment to assure coordination of IT support and customer service;
    • Manages work in the development, testing, implementation, evaluation and maintenance of software systems to accomplish the work of the facility through automation;
    • Analyzes and coordinates all major facility hardware acquisitions and ensures compliance with VISN and national procurement directives and procedures.
    • Ensures that systems operate to meet local and national standards.

    Work Schedule:  Monday - Friday, 8:00a.m. to 4:30 p.m.

    Position Description Title/PD#:  Supervisory Information Technology Specialist; GS-2210-13; PD #2370-O

    Travel Required

    Not required

    Supervisory status


    Promotion Potential


    Who May Apply

    This job is open to…

    Status Candidates (Merit Promotion and VEOA Eligibles)

    Questions? This job is open to 2 groups.

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    Conditions Of Employment

    • You must be a U.S. citizen to apply for this job.
    • Subject to a background/suitability investigation.
    • Federal employees must meet the necessary time in grade requirements.
    • Selective Service Registration is required for males born after 12/31/1959.

    Physical Requirements: The work is sedentary, although some slight physical effort may be required. Duties may require lifting and carrying IT equipment such as monitors and printers.

    To qualify for this position, applicants must meet all requirements by the closing date of this announcement.


    TIME-IN-GRADE RESTRICTION GS-13: Applicants who are current Federal employees and have held a GS grade position any time within the past 52 weeks must meet the time-in-grade requirements (a minimum of 52 weeks in positions no lower than GS-12).


    In addition to the specialized experience described below, you must have IT-related experience in each of the following four competencies listed below which must be supported by the information contained in your resume and other application materials.

    1.ATTENTION TO DETAIL: Reviews moderately complex data from multiple sources and determine relevant information to a given situation. Drafts, edits, and disseminates written reports and status updates that are factual, timely and relatively error free.
    2.CUSTOMER SERVICE: Maintains relationships with customers with diverse needs. Provides moderately technical or complex information about products and services. Assesses customers' needs and identifies products and/or services to meet their needs. Resolves fairly complex or non-routine problems, questions, or complaints; directs the most complex problems, questions, or complaints to the appropriate person.
    3.ORAL COMMUNICATION: Communicates, explains or defends complex information technology ideas and information clearly and adapts to the audience's level of knowledge. Thoughts are well organized. Listens to others, and recognizes potential miscommunications.
    4.PROBLEM SOLVING: Uses logic to identify alternatives to solve complex or sensitive technological problems; anticipates problems and identifies and evaluates potential sources of information and generates alternatives to solve problems where precedents do not exist.

    Specialized Experience:

    Experience that demonstrated accomplishment of computer project assignments that required a wide range of knowledge of computer requirements and techniques pertinent to the position to be filled. This knowledge is generally demonstrated by assignments where the applicant analyzed a number of alternative approaches in the process of advising management concerning major aspects of ADP system design, such as what system interrelationships must be considered, or what operating mode, system software, and/or equipment configuration is most appropriate for a given project.

    To qualify for this position at the GS-13 Level: you must have at least one year of specialized experience equivalent to the next lower grade level (GS-12 level). Specialized experience includes, but is not limited to:

    ·         Expert knowledge of a wide range of computer techniques, requirements, methods, sources

            and procedures to perform a variety of assignments;        

    ·         Knowledge of technical system design, maintenance, performance analysis and enhancement

            techniques sufficient to manage a complex network;

    ·         Ability to supervise IT professionals, foster teamwork, prioritize assignments, ensure quality

            and timeliness of work performed by subordinates;

    ·         Knowledge of system software and systems development life cycles;       

    ·         Knowledge of data management/maintenance principles/services sufficient to evaluate alternative

            approaches and recommend solutions to problems;

    ·         Ability to communicate both orally and in writing, interact effectively with high level officials and

            other technical staff at all organization levels and provide expert advice on complex technical


    You will be rated on the following specialized experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled.  Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT.  Specialized experience includes: planning work to be accomplished by subordinates, setting priorities and scheduling completion; performing personnel supervisory functions for subordinate employees to include: establishing performance standards, evaluating subordinates performance, administering leave, selecting employees for vacant positions, initiating disciplinary actions; participating in setting and achieving EEO and other personnel management goals and objectives; managing IT and Telecommunication projects of different scope, and complexity; analyzing LAN/WAN and Telecommunication systems malfunctions for major center-wide systems and takes whatever action is required to remedy or effect system recovery. 

    There is no education substitution for the GS 13 level.

    Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social).  Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.  You will receive credit for all qualifying experience, including volunteer experience. 


    Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.  You can verify your education here: http://ope.ed.gov/accreditation/.   If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

    Additional information

    The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan CTAP) provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation and be found well-qualified (have a final rating of 85 or more before any Veterans preference points) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website
    Placement Policy:   The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion.  The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement.  Management may use any one or any combination of these methods to fill the position.

    It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

    This job opportunity announcement may be used to fill additional vacancies.

    How You Will Be Evaluated


    You will be rated on the following competencies based on your application for this position.

    Competency 1 – Expert knowledge of a wide range of computer techniques, requirements, methods, sources, and procedures to perform a variety of assignments.
    Competency 2 - Knowledge of technical system design, maintenance, performance analysis and enhancements techniques sufficient to manage a complex network that responds to the agency's business requirements.

    Competency 3 - Ability to supervise IT professionals, foster teamwork, prioritize assignments, ensure quality and timeliness of work performed by subordinates, provide effective performance feedback, motivate subordinates and foster strong working relationships throughout the Medical Center.

    Competency 4 - Knowledge of system software and systems development life cycles (including systems documentation, design development, configuration management, cost analysis, data administration, systems integration, and/or testing).

    Competency 5 - Knowledge of data management/maintenance principles/services sufficient to evaluate alternative approaches and recommend solutions to problems affecting database management, network or component suitability, network or LAN administration, web services, or computer system security.

    Competency 6 - Ability to communicate both orally and in writing, in the course of assigned projects or day to day duties, and interact effectively with high level officials and other technical staff at all organization levels, that includes advocating, defending, clarifying, negotiating and justifying recommendations as well as providing expert advice and explaining complex technical issues.

    If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview.

    Your résumé and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

    Background checks and security clearance

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    Required Documents

    All applicants are required to submit the following supporting document type(s):

    Applicants may also submit the following supporting document type(s),which may not be required for all applicants:

       ·Cover Letter
       ·Other Veterans Document

    Please use this checklist to ensure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees).  You will not be contacted for additional information.

    Veterans' Preference:
    When applying for Federal Jobs, eligible Veterans should claim preference on the Occupational Questionnaire in the section provided and provide a legible copy of your DD214(s) and/or documentation related to your active duty service which shows dates of service, character of service (honorable, general, etc.), or dates of impending separation.  Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veterans Preference" with required proof as stated on the form.  For more information, please visit http://www.fedshirevets.gov/job/vetpref/index.aspx.

    Faxing Applications or Supporting Documents:  You are encouraged to apply online.  Applying online will allow you to review and track the status of your application. If you are unable to apply online or unable to upload your supporting documents to your online application, follow the directions located at the following site: Fax Options.  The Vacancy ID of the job opportunity announcement is 2023615.

    NOTE:  If you applied online and your application is complete, do not fax the paper application (1203-FX) as this will overwrite your prior online responses and may result in you being found ineligible.

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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    A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

    VA offers a comprehensive benefits package.  This link provides is an overview of the benefits currently offered: http://www.vacareers.va.gov/why-choose-va/benefits/index.asp.

    VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies.  This position may be authorized for telework.  Telework eligibility will be discussed during the interview process.

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

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    How to Apply

    All applicants are encouraged to apply online.

    To apply for this position, you must complete the View Occupational Questionnaire and submit the documentation specified in the Required Documents section below.

    The complete application package must be submitted by 11:59 PM (EST) on Thursday, December 07, 2017 to receive consideration.

    1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.

    2. Click Submit My Answers to submit your application package.  

    NOTE:  It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.  

    To verify your application is complete, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application.  Your uploaded documents may take several hours to clear the virus scan process.

    To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement.  You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.

    Agency contact information

    Melissa Menzel


    VHA Eastern Kansas HCS
    2200 Southwest Gage Boulevard
    Topeka, KS 66622
    Learn more about this agency

    Vacancy Identification Number (VIN) 2023615    

    OUR MISSION: To fulfill President Lincoln's promise – "To care for him who shall have borne the battle, and for his widow, and his orphan" – by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans?

    Next steps

    After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met.  During our review, if your résumé and application package do not support your questionnaire answers, we will adjust your rating accordingly.  After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email (if provided); otherwise, applicants will receive a notification letter via the U.S. Postal Service.  Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview.  All referred applicants receive a final notification once a selection decision has been made. 

    You may check the status of your application at any time by logging into your USAJOBS account and clicking on “Application Status.”  For a more detailed update of your status, click on “more information.”  Information regarding applicant notification points can be found in the USAJobs Resource Center.

Fair & Transparent

The Federal hiring process is setup to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy And gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change in the workplace or the way things are customarily done that provides an equal employment opportunity to an individual with a disability. Under the Rehabilitation Act of 1973 the Equal Employment Opportunity Commission (EEOC) must provide reasonable accommodations:

  • An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
  • An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
  • An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.

Legal and regulatory guidance

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/484352400. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.