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    Duties

    Summary

    This position is located in the Office of the Administrator (OA), Office of the Chief Information Officer (OCIO), Innovations and Operations Division (IOD), Systems Infrastructure Branch (SIB) of Food Safety and Inspection Service (FSIS), United States Department of Agriculture (USDA), Washington, DC.  The incumbent serves as the Information Technology (IT) Operations Manager.  The work schedule is fulltime, M-F. The majority of the work is performed in a normal office setting. The work is mostly sedentary; however, some walking, bending, lifting is required to perform some tasks.

    FSIS OCIO is an award-winning organization that provides secure, innovative and mission-supporting technology and services that helps protect public health. OCIO supports thousands of field and headquarters employees and customers around the clock, 7 days/week. Employees must participate in an on-call rotation.

    The Technology Operations Center Manager role is to work collaboratively with infrastructure and application teams to ensure the stability, reliability, and security of information systems. This senior IT professional will work, with minimal supervision, closely with operations teams and will provide guidance and input into the strategic direction/development of datacenter and infrastructure monitoring and support. In addition, the Technology Operations Team is responsible for ensuring FSIS systems have the highest level of system availability and the fastest resolution times when an outage occurs.

    Learn more about this agency

    Responsibilities

    Major responsibilities of the incumbent include, but are not limited to:

    Analyzes current procedures and conducts various studies such as; work flow measurements, identifying problems or issues encountered, analyzing findings, and making recommendations to the program; incorporates procedures in policy, which are efficient, effective, and relative to the document control process to deliver value-added IT support and services.

    Prepares weekly action reports of critical suspense data, weekly reconciliation between internal/external program offices of pending/overdue actions, and identify discrepancies.

    Analyzes information obtained from management to conceptualize and define administrative and correspondence inefficiencies and provide process improvement solutions and recommendations.

    Manage and oversee implementation of innovative services, business solutions and programs, and collaborates with others on integrated solutions and initiatives across the enterprise.

    Contributes to the development of strategies, operating plans, and performance measures/targets.

    Manages the day to day delivery of contractor provided programs, services and activities.

    Provides input to policy level direction regarding standards; Implements and ensures contractor adherence to procedures, methods, standards and controls to foster operational efficiency, monitor compliance, mitigate risks, and achieve unit results.

    Manages onboarding of contractor IT staffing.

    Monitors contractor recruitment, supervision, scheduling, development, evaluation and disciplinary actions to ensure contractor personnel perform and operate in compliance with performance objectives and goals identified in the active contract.

    Promotes a focus of excellent customer service ensuring client requests are serviced promptly and courteously.

    Facilitates a positive customer experience; oversee contractor provision of end-user services, including help desk, depot, and technical support services.

    Manages Operations Center contractor resources that support infrastructure systems and applications on a 24x7x365 basis; manages staffing levels, on-going training and continual improvements. Actively engage escalated issues to resolution.

    Documents contractor compliance with SLAs.

    Performs Contractor Officer Representative (COR) responsibilities in accordance with FAR 90.602-4 and contracting officer guidance.

    Manages relationships with infrastructure teams to engineer monitoring solutions. Designs automation services utilizing our monitoring tools and FootPrints to create tickets for issues and assign to the correct team for resolution.

    Develops a system to track and correlate recurring problems in nightly batch process and other daily operations. Work with systems, applications, database, and network teams to find and implement permanent fixes.

    Develop working relationships with internal/external stakeholders to support operations.

    Establish and maintain regular written and in-person communications with the contractor PM for the IT O&M contract.

    Manage vendor relationships and support contracts to facilitate escalation and resolution to support tickets for onsite and remote facilities.

    Benchmark, analyze, report, and make recommendations to improve the performance of IT systems delivery and services to internal/external OCIO clients.

    Travel Required

    Occasional travel - As the program requires

    Supervisory status

    No

    Promotion Potential

    14

    Who May Apply

    This job is open to…

    US Citizens and Nationals; no prior Federal experience is required.

    Questions? This job is open to 1 group.

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    Requirements

    Conditions Of Employment

    • US Citizenship is required.
    • Selective Service Registration is required for males born after 12/31/1959.
    • A 1-year probationary period is required.
    • Satisfactory completion of a background investigation and fingerprint check

    •  May be subject to satisfactory completion of one year probationary or trial period.

    •  Direct Deposit – Per Public Law 104-134 all Federal employees are required to have federal payments sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.

    •  E-Verify: Federal law requires the use of E-VERIFY to confirm the employment eligibility of all new hires.  If you are newly hired, the documentation you present for purposes of completing the Department Homeland Security (DHS) Form I-9 on your entry-on-duty date will be verified through the DHS "E-VERIFY" system. Federal law requires the use of E-VERIFY to confirm the employment eligibility of all new hires. Under this system, the new hire is required to resolve any identified discrepancies as a condition of continued employment.

    •   If you are selected, you may need to complete a Declaration for Federal Employment (OF-306) prior to being appointed to determine suitability for Federal employment and to authorize a background investigation. False statements or responses on a resume or application can jeopardize employment and may be grounds for disciplinary action, including removal from Federal service.

    • Selectee must be able to obtain and maintain a Top Secret security clearance. Failure to successfully meet these requirements could lead to adverse action proceedings including possible termination.

    Qualifications

    Applicants must meet the qualifications and eligibility requirements by the closing date of the announcement including the following specialized experience and/or education, as identified below. 
     
    For the GS-14 level: Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-13 grade level in the Federal service.

    Specialized experience includes documented significant direct experience and background expertise in the following:

    · Knowledge of government contract management

    · Knowledge and experience in organizational effectiveness and operations management implementing best practices

    · Managing staff groups and major projects or initiatives

    · Budget development and oversight experience

    · Delegating responsibilities effectively and negotiating agreements

    · Excellent computer skills and proficient in excel, word, outlook, and access

    For more information on the qualifications for this position, click here:
    Information Technology (IT) Management Series, 2210.

    Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

    Education

    Additional information

    • Career Transition Assistance Plan(CTAP), Reemployment Priority List (RPL), or Interagency Career Transition Assistance Plan (ICTAP):  For information on how to apply as a CTAP, RPL or ICTAP eligible see Career Transition.  To exercise selection priority for this vacancy, CTAP/RPL/ICTAP candidates must meet the basic eligibility requirements and all selective factors.  CTAP/ICTAP candidates must be related and determined to be well qualified (or above) based on an evaluation of the competencies listed in the How You Will Be Evaluated section.  When assess through a score-based category rating method, CTAP/ICATP applications must receive a rating of at least 85 out of a possible 100.

    • This announcement may be used to fill multiple vacancies.  

    • Persons with disabilities who require alternative means for communication of program information (Braille, large print, audiotape, etc) should contact: USDAs TARGET Center at 202-720-2600 (voice and TDD).

    • This position is eligible for telework and other flexible work arrangements.
    Employee participation is at the discretion of the supervisor.

    • It is the policy of the Government not to deny employment simply because an individual has been unemployed or has had financial difficulties that have arisen through no fault of the individual. See more information at: CHCO Council.

    How You Will Be Evaluated

    Applications will be evaluated in accordance with Office of Personnel Management's (OPM) Delegated Examining Procedures using category rating.  Applicants who meet basic minimum qualifications will be placed in one of two or three categories: Best Qualified, Well Qualified, or Qualified.  Within these categories, applicants eligible for veterans preference will receive selection priority over non-veterans.  Category placement will be determined based on applicant's quality of experience and the extent they possess the following knowledge, skills, and abilities (KSA) or competencies: 

      • Problem Solving: Providing oversight of work methods, practices, and procedures; including the selection and application of appropriate problem solving methods and techniques.
      • Oral Communication: Ensuring that an IT organizations strategic plan, mission, vision and values are communicated to subordinates and are integrated into the team's strategies, goals, objectives, work plans and work products and services.
      • Customer Service: Exercising significant authority in dealing with officials of other units/organizations and advising management officials of higher rank on operational issues while marketing an IT organization as a trusted partner for mission/technology convergence.
      • Attention to Detail: Directing, coordinating and overseeing work through subordinate supervisors or team leaders.

    Your application, including the online Assessment Questionnaire, will be reviewed to determine if you meet (a) minimum qualification requirements and (b) the resume supports the answers provided to the job-specific questions.  Your resume must clearly support your responses to all the questions addressing experience and education relevant to this position.  Those determined to be in the best qualified category will be referred to the selecting official for consideration.

    Note: If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and or experience, your rating may be lowered to more accurately reflect the submitted documentation. Please follow instructions carefully. Errors or omissions may affect your rating. Providing inaccurate information on Federal documents could be grounds for non-selection or disciplinary action up to including removal from Federal service.


    To view the application form, visit: https://fsis.usda.ntis.gov/cp/?event=jobs.previewApplication&jobid=97F1B66F-E199-4AD0-B416-A7F30093C52A

    Background checks and security clearance

    Security clearance

    Top Secret

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    Required Documents

    • Resume that includes:  1) personal information such as name, address, contact information; 2) education; 3) detailed work experience related to this position as described in the major duties including work schedule, hours worked per week, dates of employment; title, series and grade (if applicable); 4) supervisor's phone number and whether or not the supervisor may be contacted for a reference check; 5) other qualifications.

    • If education is required or you are using education to qualify, you must submit a copy of your college transcripts.  An unofficial copy is sufficient with the application; however, if you are selected, you will be required to submit official transcripts prior to entering on duty.  Education must have been successfully obtained from an accredited school, college, or university.  If any education was completed at a foreign institute, you must submit with your application evidence that the institute was appropriately accredited by an accrediting body recognized by the U.S. Department of Education as equivalent to U.S. education standards.  There are private organizations that specialize in this evaluation and a fee is normally associated with this service.  For a list of private organizations that evaluate education, visit NACES. All transcripts must be in English or include an English translation.

    • If claiming veterans preference, you must submit a DD-214, Certificate of Release from Active Duty, which shows dates of service and discharge under honorable conditions. If currently on active duty, you must submit a certification of expected discharge or release from active duty service under honorable conditions not later than 120 days after the date the certification is submitted.  Veterans preference must be verified prior to appointment.  Without this documentation, you will not receive veterans preference and your application will be evaluated based on the material(s) you submitted. 

    • If claiming 10-point veterans preference, you must provide the DD214 or certification requirements (see above bullet), plus the proof of entitlement of this preference as listed on the SF-15 Application for 10-point Veterans Preference.  The SF-15 should be included but is not required.  Failure to submit these documents could result in the determination that there is insufficient documentation to support your claim for 10-point preference.  For more information on veterans preference see Feds Hire Vets.
     
    • Surplus or displaced employees eligible for CTAP,RPL, or ICTAP priority must provide: proof of eligibility (RIF separation notice, notice of proposed removal for declining a transfer of function or directed reassignment to another commuting area, notice of disability annuity termination), SF-50 documenting separation (as applicable), and your most recent SF-50 noting position, grade level, and duty location with your application per 5 CFR 330.

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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    Benefits

    A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

    The Federal Government offers a comprehensive benefits package.  Explore the major benefits offered to most Federal employees at: Benefits For Federal Employees.

    We are a qualifying employer of the Public Service Loan Forgiveness Program. For more information please visit: Public Service Loan Forgiveness.

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

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    How to Apply

    Please read the entire announcement and all the instructions before you begin.
    You must complete this application process and submit all required documents electronically by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. 
     
    Applying online is highly encouraged.  We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m., Monday - Friday).  If applying online poses a hardship, contact the Agent Contact listed below well before the closing date for an alternate method.  All hardship application packages must be complete and submitted no later than noon ET on the closing date of the announcement in order to be entered into the system prior to its closing.

    If you do not have access to the Internet, you are strongly encouraged to visit your library, state employment office, or another establishment that provides internet service to complete online application and the assessment questionnaire.  If this is not an option, refer to the Alternative Methods for Applying section below for specific instructions. 

    Alternative Methods for Applying:  If you are unable to apply using the internet, please fax your request for an application package along with your name and mailing address to:  612-370-2060.

    This agency provides reasonable accommodation to applicants with disabilities on a case-by-case basis; contact the Agency Contact to request this.

    To begin, click "Apply Online" and follow the instructions to complete the Assessment Questionnaire and attach your resume and all required documents.

    NOTE:  You must verify that uploaded documents from USAJOBs transfer into the Agency's staffing system.  Applicants may combine all like required documents (e.g. veteran's preference) into one or more files and scan for uploading into the application.  Each file must not exceed 3MB.  Grouping like documents into files will simplify the application process.  Documents must be in one of the following formats: GIF, JPEG, JPG, PDF, PNG, RTF, or Word (DOC or DOCX).  Uploaded documents may not require a password, digital signature, or other encryption to open.

    The following documents are required for your application to be complete. Our office cannot be responsible for incompatible software, illegible fax transmissions, delays in mail service, your system failure or downtime, etc. Encrypted and digitally signed documents will not be accepted. Failure to submit required, legible documents may result in loss of consideration

    Agency contact information

    Darren Johnson

    Phone

    612-659-8550

    TDD

    1-800-877-8339

    Fax

    612-370-2376

    Email

    darren.johnson16@fsis.usda.gov

    Address

    USDA, FSIS, Human Resources Operations Division
    Butler Square West, Suite 420C, 100 North 6th Street
    Minneapolis, MN, 55403
    USA
    Learn more about this agency

    The USDA Food Safety and Inspection Service (FSIS) is the public health regulatory agency responsible for ensuring the safety of meat, poultry and processed eggs.

    USDA is a great place to start or continue your career. It's ranked as one of the top 10 "Best Places to Work in the Federal Government" by the Partnership for Public Service (Best Places to Work Rankings). Rankings are based on employee feedback regarding satisfaction with their work experience. For more information on USDA and the Food Safety and Inspection Service, visit FSIS.

    Next steps

    Your application will be reviewed to verify that you meet the eligibility and qualification requirements for the position prior to issuing referral lists to the selecting official.  If further evaluation or interviews are required, you will be contacted.  Log into your USAJOBS account (click here) to check your application status.  We expect to make a final job offer approximately 40 days after the deadline for applications.

    EEO Policy Statement: Click here

    Reasonable Accommodation Policy Statement: Click here

    Veterans Information: Click here

    Legal and Regulatory Guidance: Click here

Fair & Transparent

The Federal hiring process is setup to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy And gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change in the workplace or the way things are customarily done that provides an equal employment opportunity to an individual with a disability. Under the Rehabilitation Act of 1973 the Equal Employment Opportunity Commission (EEOC) must provide reasonable accommodations:

  • An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
  • An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
  • An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.

Legal and regulatory guidance

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/480118400. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.