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    The U.S. Department of the Treasury has a distinguished history dating back to the founding of our nation. As the steward of U.S. economic and financial systems, The Department of the Treasury is a major and influential leader in today's global economy. We have over 100,000 employees across the country and around the world. Come Join the Department of the Treasury and Invest in Tomorrow.

    WHY DO I WANT TO JOIN THE IRS SENIOR EXECUTIVE TEAM? The IRS is seeking candidates with strong leadership skills to join its top executive team and continue our commitment to serve America's taxpayers. We are seeking candidates with demonstrated integrity, sound judgment, and the highest ethical standards of public service to help facilitate our organization's change, communicate our mission, core values and strategic goals, engage stakeholders, and motivate employees to achieve high performance.

    WHAT DOES THE ONLINE SERVICES (OLS) DIVISION DO? OLS was established in 2011, and is dedicated to providing and improving online (web and mobile) self-service tools to taxpayers. OLS creates high value for both the IRS and the taxpayer by continuously improving the irs.gov website and giving taxpayers "self-service" capabilities to obtain needed information and fulfill their tax obligations. The office combines online expertise, data analysis and business knowledge to conceptualize online tools and develop product roadmaps. OLS is responsible for developing handy applications such as IRS2GO (a smartphone application that lets taxpayers interact with the IRS using a mobile device) and Get Transcript (an irs.gov application that allows taxpayers to view a copy of their transcript online). Other applications include tools and calculators that help taxpayers understand and meet their tax obligations.

    WHAT DOES THE DIRECTOR, ONLINE ENGAGEMENT, OPERATIONS AND MEDIA DO? The Director, Online Engagement, Operations and Media provides key leadership and oversight in the development, implementation and management of all matters pertaining to internet related services delivered through internal and external portals, particularly in the areas of design, online communication, user experience, content development, web analytics and portal administration.

    If you are up for the challenge, come join our leadership team!

    Position is located in Washington, DC.

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    The Director, Online Engagement, Operations and Media is responsible for planning, developing and managing comprehensive cross-cutting strategies that require multi-business unit participation to evaluate specific issues and their impact on internal and external portals (e.g., public, registered and employee user portals) and third party segments. The position requires a seasoned information technology expert who has substantial experience with product management, development and execution; resource planning; strategy development; management of internal projects and milestones; and collaboration with many different internal and external partners and stakeholder groups.

    As the Director, Online Engagement, Operations and Media you will:

    • Provide executive direction on all information system reviews to ensure existing, emerging and next generation business needs are integrated into the Business Portal Strategy. This includes identifying, acquiring and allocating resources; ensuring timely delivery; staying within budget constraints; and effectively evaluating projects and programs.
    • Lead the effort to set the strategic direction and development of an IRS web strategy that includes performance tracking metrics. Align internet services and business requirements with customer segment needs and preferences.
    • Design, develop and implement new enterprise business models for managing irs.gov web design, usability, analytics, content, editorial review, portals (internal and external) and applications.
    • Partner with industrial groups and other Federal agencies to stay current with new technologies. Assess trends and related practices in the industry and evolving patterns in taxation. Work collaboratively with IRS business units to assess the value of adopting global initiatives that focus on tax administration and electronic commerce.
    • Provide high-level guidance on web technology issues, ensuring that programs and projects are in alignment with IRS requirements, properly budgeted and in adherence with established IRS policies and practices. Make recommendations regarding relevant matters of policy. Employ brainstorming and problem solving methodologies for obtaining and documenting technical issues relating to user requirements, project concepts and business processes.
    • Lead organizational change, communicates core values and creates a positive workplace that inspires excellence and continuous learning. Develop employees to help them realize their full potential. Delegate sufficient authority to subordinates to effectively manage their resources. Foster an environment of creativity, innovation and continuous improvement.
    WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov

    Travel Required

    Occasional travel - May be required

    Supervisory status


    Promotion Potential


    Who May Apply

    This job is open to…

    U.S. Citizens, no prior federal experience is required.

    Questions? This job is open to 2 groups.

  • Job family (Series)

    0340 Program Management

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    Conditions Of Employment

    • Please refer to "Conditions of Employment."
    • Please click "Print Preview" to review the announcement before applying.

    1) Leading Change – Ability to bring about strategic change, both within and outside the organization, to meet organizational goals.
    Creativity and Innovation, External Awareness, Flexibility, Resilience, Strategic Thinking and Vision
    2) Leading People – Ability to lead people toward meeting the organization’s vision, mission and goals. Ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts.
    Conflict Management, Leveraging Diversity, Developing Others and Team Building
    3) Results Driven – Ability to meet organizational goals and customer expectations. Ability to make decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks.
    Accountability, Customer Service, Decisiveness, Entrepreneurship, Problem Solving and Technical Credibility
    4) Business Acumen – Ability to manage human, financial, and information resources strategically.
    Financial Management, Human Capital Management and Technology Management
    5) Building Coalitions – Ability to build coalitions internally and with other Federal agencies, State and local governments, nonprofit and private sector organizations, foreign governments, or international organizations to achieve goals.
    Partnering, Political Savvy and Influencing/Negotiating
    In addition to the ECQs, please ensure that your resume includes experience that reflects your capability in the technical competencies.


    To be minimally qualified for this position you must provide evidence of progressively responsible leadership experience that is indicative of senior executive level managerial capability and directly related to the skills and abilities outlined under Executive Core Qualifications and Technical Competencies as defined below. Typically, experience of this nature will have been gained at or above the GS-15 level in the federal government or equivalent level leadership experience with the state or local government, private sector, or non-government organization. At this level, you would have typically been responsible for planning, directing, and evaluating work that included managing and/or supervising other managers. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.You must demonstrate in your application significant achievements, increasing levels of responsibility as a manager, and a solid record of successful professional performance.


    1) Expert strategic thinking, market research and problem solving skills in order to research and develop initiatives that support the agency's mission and goals.

    2) Demonstrated ability to structure and lead major enterprise projects and initiatives from the business perspective and to manage relationships across the enterprise.


    Additional information

    If selected for this position, you will be required to:

    • Complete a one-year probationary period (unless already completed).
    • If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
    • Complete a Declaration for Federal Employment to determine your suitability for Federal employment.
    • Provide information to successfully complete a background investigation. Applicants must have a successfully adjudicated FBI criminal history record check (fingerprint check) and a NACI or equivalent.
    • Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9(http://www.uscis.gov/files/form/I-9_IFR_02-02-09.pdf); one must be a valid state or federal government-issued picture identification. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S. Employees must maintain PIV credential eligibility during their service with the Department of the Treasury.
    • Undergo a pre-employment federal income tax verification. Federal law requires verification of identity and employment eligibility of all persons hired to work in the United States. The IRS participates in e-Verify (Employment Verification) and may provide information from your Form I-9 to the Social Security Administration (SSA) and/or the Department of Homeland Security (DHS) to secure a work authorization. If it cannot be confirmed that you are authorized to work, we will provide you written instructions and an opportunity to contact SSA and/or DHS before taking adverse action against you, including terminating your employment.
    • File a Confidential Financial Disclosure Report within 30 days of appointment and with an annual review.
    • Salary for Senior Executive Service jobs will vary depending on qualifications.
    • Veterans' preference does not apply to positions in the Senior Executive Service.

    How You Will Be Evaluated

    1. Applicants meeting the minimum qualification requirements will be eligible for consideration in this process. Applicants will be rated based on the quality and extent of their leadership skills, technical experience and accomplishments, as described in their Executive Core Qualifications (ECQ) and Technical Competency (TC) narratives (defined above).

    2. Applicants are required to submit separate narrative statements specifically addressing the Executive Core Qualifications (ECQs) and Technical Competencies (TCs). These narratives are mandatory for consideration in the process. The ECQs describe the leadership skills needed to succeed in the Senior Executive Service and are in addition to the specific technical competencies. To assess the executive potential of each candidate, applicants must demonstrate, with specific examples, how their experience is relevant to exercising leadership in each ECQ. A concise executive summary must show where and when the qualifications were obtained, the organizational setting in which the experience was acquired (e.g.; organizational size, level, and assigned fiscal resources) and a narrative discussion of the qualifications.

    3. For noncompetitive consideration:

    a. Current or former Senior Executive applicants are not required to address the ECQs but it is MANDATORY to address the TCs for this position in narrative format and submit an SF-50 that documents your career appointment status in the SES.

    b. SES Candidate Development Program (SESCDP) applicants who have not been placed on a career Senior Executive appointment are not required to address the ECQs, but it is MANDATORY to address the TCs for this position in narrative format and also submit a copy of your OPM-QRB certification.

    4. Applicants will be evaluated by a Senior Executive Panel and those determined best qualified may be referred to participate in a selection interview.

    5. If selected, you must be certified by an OPM Qualifications Review Board (QRB), unless you are a current or former OPM certified SES executive. You must receive certification before you can be appointed to the position.

    Additional information about the SES and Executive Core Qualifications is available at http://www.opm.gov/policy-data-oversight/senior-executive-service/executive-core-qualifications/#url=Overview

    To preview questions please click here.

    Background checks and security clearance

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    Required Documents

    You must submit:

    1) A resume.

    2) Separate narratives addressing both the Executive Core Qualifications (ECQs) and Technical Competencies (TCs) to be considered for this position. Narratives addressing the ECQs are limited to a total of ten (10) pages. Pages beyond the first ten (10) will not be considered in the process. Narratives addressing the Technical Competencies are limited to one and a half (1 1/2) pages per competency. For non-competitive consideration (current or former Senior Executives and SES Candidate Development Program applicants with OPM-QRB certification) are not required to address the ECQs but it is MANDATORY to address the TCs.

    3) SF-50 (or personnel action to verify civil service)

    • Current Federal employees/SES Candidate Development Program (SESCDP) applicants must submit your most recent SF-50 (Notification of Personnel Action) that documents your current tenure, position title, series and grade level.
    • Current or former Senior Executive employees must submit an SF-50 that documents your career appointment status in the SES.
    4) SES Candidate Development Program (SESCDP) must submit a copy of your SESCDP OPM-QRB certification. Applicants who fail to submit ALL required documents WILL NOT receive consideration for this position. Application will result in an “Incomplete” rating.


    All applicants are required to submit a resume either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.) Cover Letter Tips.

    We suggest that you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions.

    Please view Resume Tips.

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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    A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.


    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

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    How to Apply

    The following instructions outline our application process: You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date.

    The Department of the Treasury believes in a working environment that supports inclusion; please view our reasonable accommodation policies and procedures at http://www.jobs.irs.gov/midcareer/reasonable-accommodation.html. We will provide reasonable accommodation to applicants with disabilities on a case-by-case basis.

    Please contact Lauren Streit at Lauren.K.Streit@irs.gov if you require reasonable accomodations for any part of the application and hiring process.

    If you are an applicant with a disability, you may contact the individual listed in this announcement about special appointment authorities for persons with disabilities, in addition to applying for this job announcement.

    To begin, either click the “Create a New Account” button and follow the prompts to register or if you previously registered, click the "Apply Online" button and follow the prompts.

    You will be re-directed to Treasury’s CareerConnector system to complete your application process; answer the online questions, and submit all required documents. (To submit supporting documents, click one of the available options; Upload; Fax; or Reuse existing documents. To protect your privacy, we suggest you first remove your SSN). Also, go to “My Account” to view and update your information, as necessary.

    To complete, you must click the “Finish” button located at the bottom of the “Application Review” page.

    To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application and the documentation received.

    To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.

    If you are experiencing system issues with your application, please contact the CareerConnector Help Desk at careerconnectorhelp@treasury.gov and/or the USAJOBS Help Desk.

    Agency contact information

    Lauren K. Streit








    1111 Constitution Ave. NW
    Human Capital Office
    Washington, District of Columbia
    United States
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    Learn more about what it's like to work at Internal Revenue Service, what the agency does, and about the types of careers this agency offers.


    Next steps

    You may check the status of your application for this position at any time by logging onto the USAJOBS “My Account” tab and clicking on “Application Status”. For a more detailed update of your application status, you may click on “more information.”

    Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.

Fair & Transparent

The Federal hiring process is setup to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy And gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a Case-by-Case basis.

A reasonable accommodation is any change in the workplace or the way things are customarily done that provides an equal employment opportunity to an individual with a disability. Under the Rehabilitation Act of 1973 the Equal Employment Opportunity Commission (EEOC) must provide reasonable accommodations:

  • An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
  • An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
  • An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.

Legal and regulatory guidance

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/474008400. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.