• Help

    Duties

    Summary

    This position is with the Department of Defense (DoD), Office of the Inspector General (OIG), Mission Support Team (MST), Human Capital Management (HCM), Human capital Advisory Services (HCAS) Directorate.  HCAS provides human capital planning and human capital management, and the full range of human resources management services. 

    The incumbent of the position serves as the OIG systems administrator for the time and attendance function of the Defense Civilian Pay System (DCPS) and as the OIG Payroll Liaison specialist in the office which manages the OIG's use of the DCPS. DCPS is an automated processing and management information system which supports manpower, personnel, payroll and related administrative management applications serving all OIG civilian employees.  He/She provides personnel advisory services to the OIG employees in the areas of payroll operations and personnel liaison functions.
    Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities.   

    ·    Eligible due to Interagency Career Transition Program (ICTAP)

    ·    Eligible under Veteran's Employment Opportunity Act (VEOA)

    Learn more about this agency

    Responsibilities

    As a Customer Service Representative your duties will include, but are not limited to: 
    • Serve as the primary on-site liaison between OIG employees and benefits counselors at DFAS Human Resources Shared Services Center for all OIG employee benefits-related inquiries and issues.
    • Provide technical and timely customer advice to OIG employees in payroll.
    • Provide in-house training for OIG timekeepers, employees and supervisor.
    • Process missing time and attendance reports, creating/changing work schedules adding/deleting employees from time & attendance system.
    • Coordinates with appropriate points-of-contact to resolve all problems and to verify accuracy concerning conflicting information exists.
    • Analyzes pay and time and attendance related problem-trends and offers creative solutions for the elimination or reduction of similar future problems.

    Travel Required

    Occasional travel - 10% of travel may be required

    Supervisory status

    No

    Promotion Potential

    09

    Who May Apply

    This job is open to…

    Qualified ICTAP or VEOA Eligibles

    Questions? This job is open to 2 groups.

  • Help

    Requirements

    Conditions Of Employment

    • U.S. Citizenship Required
    • Security Clearance Required
    • Position is subject to random drug testing
    • Males born after 12/31/1959 must be registered for Selective Service

    Position has been designated as Non-critical Sensitive; incumbent is required to obtain and maintain a Secret security clearance.  

    Incumbent is required to submit to urinalysis to screen for illegal drug use prior to appointment and is subject to random drug testing for the duration of service with DoD OIG.

    U.S. Citizenship is required for this position.

    Requires less than 10% of temporary duty travel (TDY).

    Permanent Change of Duty (PCS—Relocation) expenses WILL NOT be paid.

    Recruitment incentives MAY be authorized; their use will be determined based on mission requirements and availability of funds.

    If you have not previously successfully completed a probationary period with the Federal Government in a similar position, you will be required to serve a one year probationary period.

    Position(s) may be filled by displaced Department of Defense (DoD) employees through the Priority Placement Program.

    This job opportunity announcement may be used to fill additional vacancies within 90 calendar days of the issue date of the referral certificate.

    Qualifications

    Basic Requirements:

    To meet the basic requirements, you must have 52 weeks of specialized experience at the next lower grade level. 
    GS-09
    You must have 52 weeks of specialized experience at the GS-07 grade level:  Specialized Experience is defined as:  Experience with researching and analyzing established administrative issues; acting as liaison with individuals and groups both inside and outside an organization regarding civilian payroll and benefit issues; and preparing a variety of written documents, such as staff papers, status reports, training materials or policy recommendations.

    Selective Factor:  Applicants must demonstrate a working knowledge of Civilian payroll functions and time keeping processes and procedures in order to analyze exact causes and resolve payroll inquiries.   

    Candidates will be further evaluated on the level and quality of their experience and possession of the following relevant competencies in order to determine the level of your qualifications. These competencies include:
    Competencies:

    • Knowledge of benefit laws & regulations
    • In-depth knowledge of payroll functions and procedures
    • Technology Application (Payroll Systems)
    • Problem Solving
    • Customer Service

    Applicants who have held a non-temporary General Schedule (GS) position within the last 52 weeks must meet the Time in Grade Restriction.

    All qualification and Time in Grade requirements must be met by the closing date of this announcement

    Education

    Education:

    Substitution of education for experience:  The experience requirement for the GS-9 level may be met by two (2) full academic years of graduate level education or completion of all requirements for a master's or equivalent graduate degree, or completion of all requirements for an LL.B or J.D. degree.

    Combination of education or experience:  Equivalent combinations of successfully completed education and experience may be used to meet the experience requirements.

    NOTE:  If qualifying based on education you MUST submit your transcripts at the time of application. 

    Accreditation: Only degrees from an accredited college or university recognized by the Department of Education are acceptable to meet positive education requirements or to substitute for experience. For additional information, please go to the Office of Personnel Management at http://www.opm.gov/qualifications/ and U.S. Department of Education websites at http://www2.ed.gov/admins/finaid/accred/index.html websites.

    Additional information

    Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.

    How You Will Be Evaluated

    Your application will be assessed to the extent to which you possess the competencies listed in the "Qualifications" section above and ultimately placed into one of three quality category levels: Best Qualified, Highly Qualified, and Qualified. 

     

    During further evaluation, you may be asked to provide additional information or participate in other methods of assessment, such as structured interviews. Individuals who are subject matter experts in the requirements of this position may participate in further evaluations.

     

    Your responses will be carefully reviewed and must be supported by factual information in your resume. Inflating or otherwise enhancing your qualifications and errors or omissions may result in loss of further consideration.

    Background checks and security clearance

    Security clearance

    Secret

  • Help

    Required Documents

    Your complete application package includes:

    ·      Resume showing relevant experience (cover letter optional). Resume should include the following: where you worked, job title, duties and accomplishments, employer's name and address, supervisor's name and phone number, starting and end dates (Mo/Yr), hours per week and salary;

    ·      If qualifying based on education, provide an official or unofficial transcript. Document must have name of college/university to prove accreditation. If selected, an official transcript will be required prior to your entrance on duty;

    ·      Completed assessment questionnaire;

    ·      Copy of your most recent SF-50, Notification of Personnel Action, which documents current Competitive (#1 on block 34 of SF-50) position occupied. If the position currently occupied is Excepted Service (#2 on block 34 of SF-50), you must provide documentation, a SF-50, that provides proof that you've held a permanent position with career or career-conditional status.

    ·      

    To claim veterans' preference, submit a DD-214 indicating the most recent dates of service, character of service and type of discharge. To claim 10% or more disability, submit a VA certification letter in addition to a DD-214.  (If selected, a completed SF-15 will be required prior to your entrance on duty.). Future military retirees can submit a "Statement of Service" only if retirement DD 214 or proof of transitional leave is not yet available. The "Statement of Service" must be signed by, or by direction of, the adjutant, personnel officer, or commander of your unit or higher headquarters and must indicate when your terminal leave will begin, your rank, dates of active duty service, the type of discharge and character of service (i.e. honorable).

    ·      Interagency Career Transition Assistance Program (ICTAP): Provides eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. Applicants must be well-qualified, which is defined as meeting all of the minimum qualification standards and eligibility requirements as well as possessing skills that clearly exceed the minimum qualification requirements for the position established by the Best Qualified category definition. You must submit one of the following as proof of eligibility for this program: a separation notice, a SF-50 documenting separation; an agency certification that you cannot be placed after injury compensation has been terminated; an OPM notification that your disability annuity has been terminated; or a Military Department or National Guard Bureau notification that you are retired under 5 U.S.C. Section 8337(h) or Section 8456. Information about ICTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/ctap/index.asp

    ·      Any additional documentation that would provide proof of your eligibility category for which you are applying. Required documents are listed next to the eligibility category in the "Other Information" section below.

    Submission of a resume alone is NOT a complete application. This position may require the completion of additional form/s and/or supplemental materials. Failure to provide the required information and/or materials will result in your application not being considered for employment.

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

  • Help

    Benefits

    A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

    Working for OIG offers a comprehensive benefits package that includes paid vacation, sick leave, holidays, life insurance, health benefits and participation in the Federal Employees Retirement System. Explore the major benefits offered to most Federal employees at http://www.usa.gov/Federal-Employees/Benefits.shtml.

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

  • Help

    How to Apply

    To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section below.

    The complete application package must be submitted by 11:59 PM (EST) on Wednesday, November 02, 2016 to receive consideration.

    •To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.

    •Click the Submit My Answers button to submit your application package.

    •It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

    •To verify your application is complete, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.

    •To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.

    Faxing Applications or Supporting Documents:

    You are encouraged to apply online. Applying online will allow you to review and track the status of your application.

    NOTE: If you applied online and your application is complete, do not fax the paper application (1203FX) as this will overwrite your prior online responses and may result in you being found ineligible.

    If you completed the occupational questionnaire online and are unable to upload supporting document(s):

    1. To fax your documents, you must use the following cover page http://staffing.opm.gov/pdf/usascover.pdf and provide the required information. The Vacancy ID is 1836941.

    2. Fax your documents to 1-478-757-3144.

    If you cannot complete the Application Package online, you may fax all of your materials. The complete application package must be submitted by 11:59 PM (EST) on Wednesday, November 02, 2016 to receive consideration. Keep a copy of your fax confirmation in the event verification is needed.

    To complete the occupational questionnaire and submit via fax:

    1. Click the following link to view and print the occupational questionnaire View Occupational Questionnaire.

    2. Print the 1203FX form, follow the instructions and provide your responses to the occupational questionnaire items http://www.opm.gov/forms/pdfimage/opm1203fx.pdf.

    3. Fax all six pages of the completed 1203FX form along with any supporting documents to 1-478-757-3144. Your 1203FX will serve as a cover page for your fax transmission.

    Agency contact information

    Donna L. Kimmey

    Address

    DFAS Office of Inspector General DFAS OIG
    Defense Finance and Accounting Service
    Indianapolis, IN 46249
    Learn more about this agency

    A United Organization Working as One Team

    If you would like to be a part of a Federal organization dedicated to serving our Nation and those who defend it, consider a career with the Department of Defense (DoD) Office of the Inspector General (OIG). The agency promotes integrity, accountability and improvement of critical DoD programs and operations to support mission accomplishment and to serve the public interest. The OIG offers the full range of Federal benefits (https://help.usajobs.gov/index.php/Pay_and_Benefits) and a flexible work schedule, depending on position requirements.  

    Next steps

    When your application package has been reviewed, you will receive an email advising whether or not you were determined to be best qualified and referred to the hiring manager.  Referred candidates may be contracted for an interview.  You will be notified when the selection process is complete.

    To check the status of your application or return to a previous or incomplete application, log into your USAJOBS account, select My Applications, and click on the more information link under the application status for this position.

Fair & Transparent

The Federal hiring process is setup to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy And gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change in the workplace or the way things are customarily done that provides an equal employment opportunity to an individual with a disability. Under the Rehabilitation Act of 1973 the Equal Employment Opportunity Commission (EEOC) must provide reasonable accommodations:

  • An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
  • An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
  • An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.

Legal and regulatory guidance

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/454783000. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.