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    Duties

    Summary

    The HR Customer Services and Solutions group is currently accepting applications to fill up to 9 temporary positions for the Southeast Utah Group. Appointments made under this announcement are limited to 1039 hours (six months) in a service year and may be terminated at any time. Appointments under this announcement are eligible for rehire and/or extension (when initial appointment is less than 1039 hours) if workload and funding allow.  Anticipated Entry on Duty: April, 2016

    The Southeast Utah Group is comprised of two National parks and two National monuments: Canyonlands National Park, Arches National Park, Hovenweep National Monument, and Natural Bridges National Monument.

    Headquarters offices for Canyonlands and Arches National Parks are located in Moab, Utah. A town of approximately 6,000 residents sitting at a 4,000 foot elevation, Moab provides all basic amenities including doctors, dentists, hospital, schools (K-12), churches, and shopping.

    Arches National Park (ARCH) contains the world's largest concentration of natural stone openings. Arches, spires, balanced rocks, canyons and fins of colorful red rocks are set against the dramatic backdrop of the La Sal Mountains, rising to over 12,000 feet in elevation. Temperatures in spring and fall are mild, but summer temperatures are hot and often exceed 100F.  Opportunities to hike, bike, run rivers, rock climb, cycle, and motor-recreate are numerous and varied.

    This announcement is being advertised under delegated examining procedures and is open to all U.S. citizens. 

    This announcement may be used to fill additional positions if identical vacancies occur within 90 days of the issue date of the referral certificate.  

    APPLICANTS WHO DO NOT SUBMIT THE REQUIRED DOCUMENTATION WILL NOT RECEIVE FULL CONSIDERATION.

    Learn more about this agency

    Responsibilities

    Position serves as a Visitor Services Assistant at Arches National Park, Division of Interpretation and Visitor Services.

    The primary purpose of this position is to provide informational and orientation services to park visitors at the most congested areas of the park. The work involves maximizing available parking, informing visitors of alternative locations within the park when lots are full, providing relevant safety messages, and protecting roadside vegetation and road shoulders from damage.

    Work is primarily performed outdoor areas resulting in exposure to extreme temperatures, rain, snow, wind, and direct sunlight.

    Standing for long periods of time, walking for distances up to ten miles daily, climbing and descending steep inclines, bending and lifting moderately heavy items in a repetitive motion is required.  Mental stress and physical fatigue occur due to high volume of personal contacts, occasional emergency responses, and repetitive nature of visitor center work.   Extreme physical exertion may be required while performing search and rescue, and other emergency response duties.

    Required to properly wear the NPS Service uniform.

    Occasional travel may be required.

    Travel Required

    Occasional travel - 1 night per month may be required

    Supervisory status

    No

    Who May Apply

    This job is open to…

    United States Citizens

    Questions? This job is open to 1 group.

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    Requirements

    Conditions Of Employment

    • U.S. Citizenship required.
    • Background and/or Security Investigation required.
    • Selective Service Registration if applicable.
    • Must possess or be able to obtain state issued driver's license.
    • Wearing a National Park Service uniform is required.
    • Government housing is NOT available

    Applicants must possess a valid state driver's license. This position requires that you operate a government (or private) motor vehicle as part of your official duties. As a condition of employment, you will be required to submit a completed GSA Form 3607, Motor Vehicle Operator's License and Driving Record. You must also submit (within a State sealed envelope or submitted directly by the State authorities), and at your own expense, all certified driving records from all States that discloses all valid driver's licenses, whether current or past, possessed by you.  Your employment, after your tentative selection, will be contingent upon receipt of these documents in a timely manner and that those documents establish, to the satisfaction of the selecting official, that you possess a valid driver's license. 

      

    • Must wear the National Park Service uniform and comply with National Park Service uniform standards.
    • May be assigned to work nights, early mornings, rotating shifts, holidays, and weekends.
    • Occasional travel may be required, 1 night per month.
    • Occupancy in government housing is not required for this position.
    • Government housing is not available.
    • Overtime is required.
    • All federal employees are required to have federal payments (salary) made by direct deposit.
    • Males born after 12-31-1959 must be registered or exempt from Selective Service ( visit www.sss.gov )

    Qualifications

    All qualifications must be met by the closing date of this announcement, Monday, February 15, 2016 (unless otherwise stated in this vacancy announcement).

    To qualify for this position, you must demonstrate that you possess either the specialized experience or the education as described below. Equivalent combinations of experience and education may also be used to qualify.

    In order to qualify for this position at the GS-04 level, you must possess one of the following:

    A.  One year of progressively responsible clerical, office, or other work that indicates my ability to acquire the particular knowledge and skills needed to perform the duties of a Visitor Services Assistant. General experience includes greeting the public, disseminating information, providing directions and fee collection. -OR- B. Two years of education above high school (60 semester hours or 90 quarter hours).  This education was obtained in an accredited business, secretarial or technical school, junior college, college, or university. -OR- C. Equivalent combination of experience and education.

    Credit will be given for all appropriate qualifying experience. In order to receive credit for experience, your resume must clearly indicate the nature of the duties and responsibilities for each position, starting and ending dates of employment (month/year), and the number of hours worked per week.

    Credit for experience is given on a 40-hour workweek. Part-time experience is credited on a part-time ratio, i.e., working 20 hours per week for two months equals one month of experience. No additional credit is given for overtime.

    In describing the nature of your duties (your experience), please be clear and concise. We will not make assumptions regarding your experience.

    Qualifying experience may be obtained in the private or public sectors. The OPM

    Qualification Standards Handbook is available for review at: http://www.opm.gov/qualifications.

    Education

    IF USING EDUCATION TO QUALIFY, you MUST provide transcripts or other documentation to support your educational claims. Unless otherwise stated: (1) unofficial transcripts are acceptable, or (2) a list with all your courses, grades, semester, year, and credit for the course. All materials must be submitted by the closing date of this announcement.

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Applicants can verify accreditation at the following website: http://www.ed.gov/admins/finaid/accred/index.html  All education claimed by applicants will be verified by the appointing agency accordingly.

     

    Foreign Education: Education completed outside the United States must have been evaluated by a private U.S. organization that specializes in interpretation of foreign educational credentials, commonly called a credential evaluation service or education that is recognized by the Secretary of Education from an accredited body http://ope.ed.gov/accreditation/

    Additional information

    Current surplus and current or former displaced Federal individuals who have special priority selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) must be well qualified for the position to receive consideration for special priority selection. Well qualified means that the applicant meets the following: OPM qualification standards for the position; all selective placement factors, where applicable; special qualifying conditions that OPM has approved for the position, where applicable; is physically qualified with reasonable accommodation, where appropriate to satisfactorily perform the duties of the position upon entry; and is rated by the organization at least at the well qualified level on all KSAs.

                          

    Federal employees seeking CTAP/ICTAP eligibility must submit proof that they meet the requirements of 5 CFR 330.605(2) for CTAP and 5 CFR 330.704 for ICTAP.  This includes a copy of the agency notice, a copy of their most recent Performance Rating, and a copy of their most recent SF-50 noting current position, grade level, and duty location.  Please annotate your application to reflect that you are applying as a CTAP/ICTAP eligible.

     

    If you are selected for Federal employment, you will be required to fill out a Declaration of Federal Employment, OF-306, prior to being appointed to determine your suitability for Federal employment and to authorize a background investigation.  Failing to answer all questions truthfully and completely or providing false statements on your application may be grounds for not hiring you, or for firing you after you begin work.  Also, you may be punished by fine or imprisonment (U.S. Code, Title 18, section 1001).

      

    For more information on seasonal employment with the National Park Service, visit our websites at: http://www.nps.gov/personnel/seasonal.htm

     

    • Travel, transportation, and relocation expenses will not be paid by the National Park Service.
    • Do not submit photographs with your application package.

    How You Will Be Evaluated

    The assessment questionnaire is designed to measure your ability in the following competencies needed to successfully perform the job:

    • Ability to provide frontline information and visitor support services.
    • Experience with effective verbal communication.
    • Experience with computer applications and effective written communication.

     Basis for Rating: Your application will be evaluated and rated using Category Rating Procedures. Candidates will be ranked into 3 categories:


    • Best Qualified - applicants possessing experience that substantially exceeds the minimum qualifications of the position including all selective factors, and who are highly proficient in all requirements of the job and can perform effectively in the position. 
    • Well Qualified - applicants possessing experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the requirements of the job.
    • Qualified - applicants possessing experience that meets the minimum qualifications of the position including all selective factors, and who are proficient in some, but not all of the requirements of the job. 

    After the job announcement closes, a review will be conducted of your resume and supporting documentation.  We will ensure you meet the qualification requirements and the application materials support the rating received. If you rated yourself higher than what is supported by your application material, your score will be adjusted and/or you may be excluded from consideration for this job.  Please follow all instructions carefully.   Errors or omissions may affect your rating or consideration for employment. To preview the Assessment Questionnaire, click on the following link View Occupational Questionnaire

    Veterans Preference: If you are a veteran with preference eligibility and you are claiming 5-points veterans' preference, you must submit a copy of your DD-214 or other proof of eligibility. If you are claiming 10-point veterans' preference, you must also submit an SF-15, "Application for 10-Point Veterans' Preference" plus the additional proof required by that form. For more information on veterans' preference see http://www.usajobs.gov/Veterans

    Veterans Preference applies to category rating after candidates are assessed. Preference eligibles who meet the qualification requirements are assessed and placed in the appropriate quality categories. Preference eligibles receive veterans' preference by being listed ahead of non-preference eligibles within the same quality category in which they are placed. No preference points, i.e., 5 or 10 points, are added to the preference eligibles' rating. An agency may not select a non-preference eligible if there is a preference eligible in the same category unless the agency receives approval to pass over the preference eligible in accordance with 5 U.S.C. § 3318.

    Preference eligibles who meet the qualification requirements for the position and who have a compensable service-connected disability of at least 10 percent must be listed in the highest quality category (except in the case of scientific or professional positions at the GS-9 level or higher). As noted above, an agency may not select a non-preference eligible over a preference eligible in the same category unless the agency receives approval to pass over the preference eligible in accordance with 5 U.S.C. § 3318.

    Background checks and security clearance

    Security clearance

    Not Applicable

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    Required Documents

    • Resume showing detailed relevant experience, to include month, year and hours worked per week. 
    • Response to Assessment Questionnaire. 
    • Copy of college transcripts or college course list, if qualifying based on education. 
    • Legible copy of DD-214 showing character of discharge, SF-15 and VA Letter, if applicable.
    • If you're currently serving on active duty: You MUST submit a certification from the armed forces commanding officer which certifies the service member is expected to be discharged or released from active duty service under honorable conditions and be able to start employment on the enter on date. If you supply a certification at this stage, your preference/eligibility will be verified prior to appointment. For more information about Veteran's Preference, please click this link: http://www.opm.gov/employ/veterans/html/vetguide.asp.
    • Selective Placement Factor(s) Certifications, such as copy of LE Commission, EMT certification, Driver's License, First Responder certification, etc., if applicable. 
    • CTAP/ICTAP documentation, if applicable.  This includes a copy of the agency notice, a copy of their most recent Performance Rating, and a copy of their most recent SF-50 noting current position, grade level, and duty location.

    Faxing Applications or Supporting Documents: 

    You are encouraged to apply online.  Applying online will allow you to review and track the status of your application. 

    NOTE: If you applied online and your application is complete, do not fax the paper application (1203FX) as this will overwrite your prior online responses and may result in you being found ineligible.

    If you completed the occupational questionnaire online and are unable to upload supporting document(s):

    1. To fax your documents, you must use the following cover page https://staffing.opm.gov/pdf/usascover.pdf and provide the required information.  The Vacancy ID is1615370

    2. Fax your documents to 1-478-757-3144. 

    If you cannot complete the Application Package online, you may fax all of your materials.  The complete application package must be submitted by 11:59 PM(EST) on Monday, February 15, 2016 to receive consideration. Keep a copy of your fax confirmation in the event verification is needed. 

    To complete the occupational questionnaire and submit via fax: 

    1. Click the following link to view and print the occupational questionnaire View Occupational Questionnaire

    2. Print the 1203FX form, follow the instructions and provide your responses to the occupational questionnaire items http://www.opm.gov/forms/pdf_fill/OPM1203fx.pdf

    3. Fax the completed 1203FX form along with any supporting documents to 1-478-757-3144.  Your 1203FX will serve as a cover page for your fax transmission.

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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    Benefits

    A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

    Temporary employees are eligible for sick leave and annual leave.  For additional information please click here:  benefits 

    Participation in the Federal Employees Health Benefit (FEHB) program - Employees on temporary appointments, seasonal schedules who will be working a schedule of less than six months per year, and intermittent employees who are expected to work 130 hours per month or more for at least 90 days will be eligible to enroll in an FEHB plan. Employees electing to participate in the FEHB will be responsible for the employee share of the premium while on the official agency roles, which is deducted from bi-weekly earnings. After separating from federal employment, employees will be offered to continue participation in FEHB under the Temporary Continuation of Coverage (TCC) option. Employees electing to continue coverage under the TCC provision will be responsible for the full premium amount plus a 2% administration fee. 

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

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    How to Apply

    To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section below.

    To receive consideration, the complete application package must be submitted by 11:59 PM (EST) on Monday, February 15, 2016.  WE DO NOT ACCEPT HARD-COPY OR E-MAIL APPLICATION PACKAGES.

    • To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire. 

    • Click the Submit My Answers button to submit your application package.

    •  It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

    • To verify your application is complete, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application.  Your uploaded documents may take several hours to clear the virus scan process.

    • To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement.  You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.

    Agency contact information

    SROC Hiring

    Address

    Seasonal Recruitment Operations Center
    Please do not mail hard copy documents
    Harpers Ferry , WV 25425
    USA
    Learn more about this agency

    Experience your America and build a fulfilling career by joining the National Park Service, as we prepare for a second century of Stewardship and Engagement. Become a part of our mission to connect with our past and create important connections to the future by building a rich and lasting legacy for the next generation of park visitors, supporters and advocates.

    You can make a difference by bringing your unique experience, background and perspective to our work.

    "We are committed to promoting a workforce where the viewpoints and talents of every employee are valued, welcomed and appreciated". – NPS Director, Jon Jarvis  

    To find out more about the National Park Service visit www.nps.gov, and watch our YouTube video here.

    Next steps

    Once the online questionnaire is received, you will receive an acknowledgement email that your submission was successful.  For those applicants who rated Best Qualified, a review of your application package will be conducted to ensure that you meet qualifications requirements and did support your responses to the online questionnaire.  After this review, all applicants will be notified of their eligibility and whether or not they were referred to the selecting official.  If referred, the selecting official may choose to conduct interviews.  If not referred because a veterans' only referral was made or that you did not rank high enough to be referred, you will be notified if additional referrals are made. We expect to make a selection within 120 calendar days from issuance of the referral certificate(s) for this announcement.  You will be notified when a selection is made.   Your status will be updated on USAJOBS throughout the process.  To check your status, log onto your USAJOBS account, click on "Application status", and then click "More Information."  

Fair & Transparent

The Federal hiring process is setup to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy And gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change in the workplace or the way things are customarily done that provides an equal employment opportunity to an individual with a disability. Under the Rehabilitation Act of 1973 the Equal Employment Opportunity Commission (EEOC) must provide reasonable accommodations:

  • An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
  • An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
  • An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.

Legal and regulatory guidance

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/428251600. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.