Job Description

Job Summary

Experience your America and build a fulfilling career by joining the National Park Service. Become a part of our mission to unite our past, our cultures and our special places, to establish important connections to the present and build a rich and lasting legacy for future generations. For more information about the National Park Service, click Jewel Cave National Monument 

To be eligible for a Pathways Program internship, you must meet the following requirements:

  • You must be a student accepted for enrollment or enrolled in a degree or certificate program on at least a half-time basis with a minimum 2.0 Grade Point Average (GPA).
  • Enrollment must be with an accredited educational institution or state-approved home school.   These may include high schools, colleges, universities, technical; trade, vocational or business schools and state approved home school secondary and post-secondary programs.
  • Qualifying certificate programs are post-high school programs equivalent to at least one academic year of full-time study that is part of an accredited college-level, technical, trade, vocational, or business school curriculum.
  • Educational institutions must be accredited by organizations recognized by the U. S. Department of Education.   To see if your school is accredited, please visit:

PATHWAYS INTERNSHIP PROGRAM OVERVIEW:   This position is being filled under the Pathways Internship Program which is designed to provide students enrolled in a wide variety of education institutions, from high school to graduate level, with paid work opportunities in agencies to explore Federal careers while still in school.   The Internship provides managers a ready source of student employees and potential permanent employees upon completion of the program requirements.   It also provides the student with work experience directly related to the curriculum studies or career goals.

CONVERSION:  This appointment may be extended until the selectee's education program requirements have been completed, at which time the individual may, at the agency's discretion, be converted to a term appointment. There is no guarantee for conversion.

Additional Pathways Internship Program information can be found at:


The anticipated Entrance on Duty (EOD) date is May, 2014.

WORK SCHEDULE: Full Time, temporary Not-to-exceed 1039 hours.



This position serves as a front-line customer service representative for the Monument by working a ticket sales kiosk and visitor center desk area.  Its major duties include the collection and handling of money and making change for the sale of cave tour tickets, federal recreation passes, and products from a park store, operated by a cooperative partner organization.  Additional duties include providing information and orientation for park visitors, answering questions related to the Monument and surrounding area, and distributing educational handouts and an assortment of interpretive publications.  This position also performs general office tasks, such as answering phones, filing documents, responding to written and/or telephone information requests, and delivering publicity materials to local gateway communities.  AREA INFORMATION: Jewel Cave National Monument is located in the southern Black Hills of southwestern South Dakota.  It lies approximately 13 miles west of Custer, SD and 24 miles east of Newcastle, WY.  It is most noted for its significant underground resources, as well as being recognized as the third longest cave in the world.  Its surface features showcase a forested landscape, interspersed with open meadows and wildland fire scars.  Limited shopping and medical facilities are available in the nearby gateway communities; however, full service amenities are available in Rapid City, SD, which is located around 50 miles northeast of Custer.  Climates range from below freezing in the winter season to mid-90s during the summer months.

Additional information about the area and park may be obtained at:

PHYSICAL REQUIREMENTS:  Standing for long periods of time, walking, bending, lifting of moderately heavy items and sedentary work is required. Mental stress and physical fatigue occur due to high volume of personal contacts and the responsbility of dealing with large amounts of money.

WORK ENVIRONMENT: Work is often performed in small, outdoor structures with open windows which results in exposure to extreme temperatures, rain, snow, wind and direct sunlight.

Park areas may be geographically located in areas of high elevation, rugged terrain or dense populations.

High levels of vehicle noise and emissions may exist during heavy visitation periods.

Travel Required

  • Not Required

Relocation Authorized

  • No

Additional Information

What To Expect Next

Once the occupational questionnaire is received you will receive an acknowledgement email that your submission was successful. Based upon our determination of your eligibility and qualifications for this position, your application may be referred to the hiring official. If your application is referred to the hiring official, you may be contacted directly by that office for a possible interview.   You will be notified once selection(s) have been made and the process is completed (generally 4-5 weeks).


If your appointment is for 91 days or more, you will earn annual (vacation) and sick leave.  Leave information may be found at

Travel, transportation, and relocation expenses will not be paid. Any travel, transportation and relocation expenses associated with reporting for duty in this position will be the responsibility of the selected employee.

Other Information

Veteran Preference: If you are entitled to veterans preference, you should indicate the type of veteran preference you are claiming on your resume. Your veterans preference entitlement will be verified by the employing agency. For more information on Veterans Preference, go to www.

Valid Driver’s License: This position requires you to operate a government (or private) motor vehicle as part of your official duties. Prior to your first official motor vehicle operation, and again every year thereafter (or more frequently if management determines such need exists), you will be required to sign an affidavit certifying to your possession of a valid State issued driver’s license that is current and has not been revoked, suspended, canceled, or otherwise disqualified in any way to prohibit your operation of a motor vehicle. You will also submit a photocopy of your valid State issued driver’s license prior to your first official motor vehicle operation, and again every year or more frequently if management determines such need exists. Please indicate in your application whether you possess a valid State driver’s license.

All federal employees are required by PL 104-134 to have federal payments made by direct deposit.

Male applicants born after 12-31-1959 must be registered or exempt from Selective Service ( ).

Temporary appointments are not eligible for promotion.

Government housing will be available.

This announcement may be used to fill additional similar vacancies if necessary within 120 days after the closing date of the announcement.

EEO Policy Statement

Reasonable Accommodation Policy Statement 

Veterans Information

Legal and Regulatory Guidance

How to Apply

To apply for this position you must submit the occupational questionnaire as well as the documents specified in the REQUIRED DOCUMENTS section.   We strongly encourage you to read the REQUIRED DOCUMENTS section for additional information. Failure to provide these documents may result in your elimination from consideration for this job.

We recommend you apply online because it is faster and more easily tracked. If you cannot submit all application materials online, you may submit some documents online and fax some or all others. All documents and electronic submissions must be completed and submitted by 11:59 p.m. EST on  Wednesday, February 12, 2014

1. To Submit Everything Online:

·     To begin, click "Apply Online" to create a USAJOBS account or to log into your existing account. Follow the prompts to select your USAJOBS resume, upload other supporting documents, and complete the occupational questionnaire.

·     Click "Submit My Answers" to submit your application package.

·     To return to an incomplete application, log into your USAJOBS account, and click "Update Application" in the job announcement.  You MUST re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.

·     To verify your application is complete, log into your USAJOBS account, select "Application Status" and then select "More Information." The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application.  Your uploaded document may take several hours to clear the virus scan process.

2. To Submit Everything by Fax:

·     Print a copy of the Online Questionnaire  View Occupational Questionnaire for use in answering the questions offline.

·     Print a copy of the OPM Form 1203-FX, on which you will provide your answers. Record your responses to the questionnaire on the OPM Form 1203-FX. The Vacancy Identification Number (VIN) is   1044180     

·     Do not use a separate cover page. Place all six pages of the Form 1203-FX on top of other documents you are faxing, and ensure that your name and Vacancy Idenitifcation Number (VIN),     1044180 , are on each page to be faxed. The fax number is 1-478-757-3144.

·     Faxes with missing names, social security numbers, or VINs or received after the closing date will not be considered.

3. To Fax Only Your Resume and/or Supporting Documents:

·     If you uploaded your documents using Application Manager, DO NOT FAX the same documents.

·     Use this option only IF you have completed the occupational questionnaire online but need to fax your resume and/or supporting documents.

·     To fax only your resume and/or supporting documents, you MUST use the special cover page which can be obtained at:

·     Complete the cover page using Vacancy Identification Number (VIN)       1044180.

·     You may submit multiple documents for this job announcement using one cover page.

·     Fax your cover page and documents to 1-478-757-3144. Faxed documents submitted without names, social security numbers, or VINs, or received after the closing date will not be processed.

How You Will Be Evaluated

Applicants are automatically rated based on the responses to the occupational questionnaire. If you are automatically rated among the best qualified for this job, a review of your application materials will be made to verify your qualifications and self-rating.

Category based rating will be used for this vacancy. Candidates will be ranked into three categories:

Best Qualified -  applicants possessing experience that substantially exceeds the minimum qualifications of the position including all selective factors, and who are highly proficient in all requirements of the job and can perform effectively in the position. 

Well Qualified - applicants possessing experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the requirements of the job. 

Qualified -  applicants possessing experience that meets the minimum qualifications of the position including all selective factors, and who are proficient in some, but not all of the requirements of the job. Within these categories, applicants eligible for veteran's preference will receive selection priority over non-veterans.

VETERANS PREFERENCE: Veteran's preference applies to category rating. Within each quality category, veteran's preference eligibles are listed first, including CP, CPS, XP, and TP. Veterans who have a 10% or more service-connected disability, (CP or CPS) are placed at the top of the highest quality category. Applicants referred are listed on the selection certificate (veteran's preference eligibles before non-veterans) without scores.

If you rate yourself as qualified for this position and your resume and supplemental documents do not support your self-rating, you may be considered ineligible for the position. If you rate yourself such that you receive an automated rating of ineligible, we will not review your resume and supporting documents further.

If your self-assigned rating on the occupational questionnaire is not supported by the information contained in the rest of your application, you may be placed in the next lower category or you may be considered not qualified. Please ensure that your self-assessment of your qualifications is well supported by the information in your resume.

Your applications will be evaluated based upon the following competencies:

- Minimum Qualifications - Screen Out

- Handle, collect and account for monies

- Performs computations such as additions, subtraction, multiplication, etc

- Interpersonal skills

- Use correct English grammar

- Flexibility, adapt quickly to changes

Required Documents

The following documents are REQUIRED and must be received by the closing date of this announcement Wednesday, February 12, 2014. INCOMPLETE APPLICATIONS will not be considered. Requests for reconsideration of ratings will not be considered for applicants who fail to submit a complete application package. DO NOT SEND PHOTOGRAPHS.

1. Application or Resume – Your application/resume must include the following information:

·       Job Information: Announcement number, position title, grade and duty location for which you are applying.

·        Personal Information – Full name, mailing address (with zip code) and day/evening telephone numbers with area code; country of citizenship.

·        Education- High school name, city, state, zip code, date of diploma or GED; colleges and /or universities attended city, state, zip code; major field(s) of study; type and year of degree(s) received. If no degree received, show total credit hours received n semester or quarter hours.

·        Work Experience – For each paid or non-paid position held related to the job for which you are applying: Job title, duties and accomplishments, starting and ending dates of employment (month and year), number of hours per week and salary, employer's name and address and supervisor's name and phone number.

·        Other Qualifications – A list of job related training courses (course title, hours for completion, date of completion); a list of job related skills (e.g. other languages, computer software/hardware, tools, machinery, typing speed, etc.); a list of job related certificates and licenses; a list of job-related honors, awards, and special accomplishments (e.g. publications, memberships in professional or honor societies, leadership activities, public speaking, performance awards, etc.). DO NOT send copies of documents unless specifically requested.

2. Occupational Questionnaire.

3. Transcripts – Unofficial transcripts downloaded from your school website are acceptable. You may also submit a listing of your coursework as described under "Qualifications."

4. Proof of current enrollment – Documentation accepted includes letter of acceptance if you are not yet enrolled, a copy of your current class schedule, current transcripts showing coursework in progress, or letter from your advisor or registrar's office indicating you are a student attending at least half-time in a degree or certificate seeking program. Other documents may be considered, but we recommend you contact the Human Resources contact listed for this job announcement to verify acceptability.

5. DD-214 (REQUIRED if applicable) If you are claiming Veteran preference, you MUST clearly identify your claim for veteran preference on your application and must provide the specific required documentation. Required documents include : your most recent DD-214 (member copy 4); and if claiming 10 point preference, Standard Form 15 (SF-15), "Application for 10 Point Veteran Preference" and the documentation supporting your claim as indicated on the SF-15. For more information on Veteran Preference, visit: If you are currently on active duty, you must provide an official statement of service from your command/unit which states the date of you entered active duty, expected discharge type and date, and campaign medals you have received OR other official documentation (e.g. documentation of receipt of a campaign badge or expeditionary medal) that proves your military service was performed under honorable conditions. If the appropriate information is not submitted to confirm your discharge status, dates of service, etc., you will not receive credit for the claimed active duty military service.