Job Description

Job Summary

Experience your America and build a fulfilling career by joining Shenandoah National Park. Become a part of the National Park Service mission to unite our past, our cultures and our special places to establish important connections to the present and build a rich and lasting legacy for future generations.

Area of consideration:Current career and career conditional employees of the Department of the InteriorYou must submit documentation of this eligibility. Failure to submit this documentation will result in loss of consideration for this position. Applicants will not be solicited for this information.


This vacancy is recruiting for one position that may be filled at either the GS-11 or GS-12 grade level. The full performance level of this position is the GS-12 grade level.


Area Information: This position is duty stationed at Shenandoah National Park headquarters in Luray, VA, a small rural community and county seat with a population of about 4,800 located in the picturesque Shenandoah Valley. The park consists of approximately 200,000 acres of mountains, forests, meadows and streams and includes 80,000 acres of congressionally designated wilderness. Luray and Page County have the benefit of low crime statistics, a strong work ethic and workforce, easy access to healthcare, and affordable housing at all levels. Just a few miles in any direction offers you a chance to enjoy an  abundance of natural resources and a wide range of activities including, camping, canoeing, cycling, fishing, golf, hiking, horseback riding, photography or simply marveling at the scenery! Each season is unique and beautiful. Enjoy miles of colorful country roads, Civil War trails, vista overlooks, rivers, parks, and small town charm. Luray is located within a 45 minute drive of Harrisonburg, VA and Front Royal, VA and a 90 minute drive of Washington, DC - metro area.


The person selected will serve as the primary advisor to the park Superintendent and staff for all aspects of administration and management of commercial activities including concessionaire operations and commercial use authorizations. The park's concession foperation includes a wide range of facilities and services at several locations. Operations include 5 food service facilities, 3 grocery/camper service outlets, 6 gift shops, a stable, and 3 shower/laundry facilities. The concessionaire is assigned over 100 park buildings including an historic lodge, conference hall and cabins. Over $13 million in gross revenue is generated per year.

Additional Information

What To Expect Next

Once your complete application is received and the closing date is past, we will verify your responses provided in the Assessment Questionnaire against your supporting application materials. You will be notified (preferably via email) of your qualification/rating. Based on the applicant ratings, the most highly qualified candidates will be referred to the selecting official for further consideration and possible interview. We expect to make a selection within 60 days of the closing date of this announcement. You will be notified of the outcome.


Permanent employees are entitled to health insurance, long term care insurance, life insurance, annual and sick leave, retirement and thrift savings plan. For full details on federal benefits go to:

Other Information

Conditions of Employment:

  • This is a permanent full time position.
  • Government housing is not available.
  • Incumbent will be required to file a Confidential Financial Disclosure Form (OGE Form 350) on a annual basis.
  • Applicants must possess a valid driver's license.

Travel, transportation and relocation expenses will be paid by the Department if the selectee is outside of the local commuting area and is otherwise eligible for reimbursement of relocation expenses under the Federal Travel Regulations.

All Federal employees are required by P.L. 104-134 to have federal payments ,made by direct deposit.

Your Social Security Number is requested under the authority of Executive Order 9397 to uniquely identify your records from those of other applicants who may have the same name. As allowed by law, or Presidential directive, your SSN is used to seek information about you from employers, schools, banks and others who may know you. Failure to provide your SSN on your application materials will result in your application materials not being processed.

If you make a false statement in any part of your application; you may not be hired; you may be fired after you begin work or you may be subject to fine, imprisonment or other disciplinary action.

If you are an eligible Interagency Career Transition Assistant Program (ICTAP) or Career Transition Assistance Program (CTAP) applicant you may apply for special selection over other candidates for this position. To receive selection priority for this position, Displaced Federal Service employees must be rated 'well qualified' or at a score of 85 or above for CTAP/ICTAP consideration. For information on how to apply as an CTAP/ICTAP eligible go to

Selective Service: If you are a male applicant, born after 12/31/59, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. See

How to Apply

Applying On-Line:

1. To begin the application process on-line, click the Apply Online button to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the on-line assessment questionnaire. Please ensure you click the Submit My Answers button at the end of the process.

2. Other required/supporting documentation (resume, transcripts, veterans documentation etc): You may upload documents through your USAJobs account. If you are unable to load documents, you may fax your documents by completing the required Official Fax Cover Page found at using the 844853. Fax your documents to 1-478-757-3144.

3. To verify your application is complete, log into your USA JOBS account,, select the Application Status link and then select the more information link for this position. The Details page will quickly display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. 

4. To return to an incomplete application, log into your USA JOBS account and click update application in the vacancy announcement. You must re-select your resume and/or other documents from your USA JOBS account or your application will be incomplete.

If you cannot apply online, you will need to:

1. Print the instructions and questionnaire by clicking View Occupational Questionnaire

2. Print the 1203 FX Form ( to record your responses to the assessment questionnaire. Each page must contain your SSN and the 844853.

3. Fax the completed 1203FX (all 6 pages but do not include a Cover Page for this document) to 1-478-757-3144.

4. Print the required Official Fax Cover Page ( and include it with any other required/supporting documents you fax (e.g. resume, transcripts, veterans preference documentation etc) to the same fax number above.

Please do not complete steps 1 -4 if you are applying on-line. Applications submitted to the email address or mailing address below will not be accepted .


How You Will Be Evaluated

Once the application process is complete, a review of your application will be made to ensure you meet the job requirements. To determine if you are qualified for this job, a review of your resume and supporting documentation will be made and compared against your responses to the occupational questionnaire. The numeric rating you receive is based on your responses to the questionnaire. The score is a measure of the degree to which your background matches the knowledge, skills and abilities required of this position. If, after reviewing your resume and or supporting documentation, a determination is made that you have inflated your qualifications and or experience your score can and will be adjusted to more accurately reflect your abilities. Please follow all instructions carefully. Errors or omissions may affect your rating.

Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas:

  • Analytical ability to plan and analyze hospitality or service industry business operations and practices; identify issues and explain implications and recommend effective actions.
  • Technical knowledge of asset management programs to provide for tracking and managing of the annual maintenance workplan to remedy deferred maintenance issues; completion of tasks in automated facility management tracking software; compliance with federal guidelines for design and NEPA and Section 106 requirements.
  • Ability to evaluate and document hospitality operations as it relates to visitor needs and impacts upon natural and cultural resources of the park and management objectives.
  • Ability to develop and prepare prospectus documents for concession authorizations to include experience with review and analysis of financial reports, evaluation of concession investment returns and the ability to identify visitor and park needs in a new contract.
  • Ability to effectively communicate and collaborate with a diverse group of contacts verbally and in writing. Experience with internal/external audiences often with differing interests and expectations.
  • Knowledge of commercial use authorities pertaining to external businesses providing limited commercial services within park boundaries.

Required Documents

- Resume/OF-612 Application (including hours worked per week)
- Copy of college transcripts (if any part of your qualification is based on education)
- A copy of your most recent (non award) SF-50 showing career or career-conditional status; position title, series, and grade; competitive service; and organization name.
- A copy of your current Performance Appraisal (must be within 15 months from the closing date of this announcement).  Applicants unable to provide their most recent performance appraisal must provide written justification for its absence.
-If applicable, CTAP/ICTAP eligibility documents
-If applicable, special hiring authority documentation (for example VEOA candidates would need to submit a DD 214).