Please make sure your specialized experience/requirement(s) can be identified in your resume.
SPECIALIZED EXPERIENCE (SE)
Qualifications for the GS 9 grade level: Applicant's must possess one (1) year of SE at the GS 7 grade level. SE is as follows:
- Provided technical support to office personnel.
- Diagnosed system problems and replaced/repaired system components.
- Participated in testing and/or debugging on-line system programs.
- Maintained/modified basic programming tasks.
Qualifications for the GS 11 grade level: Applicant's must possess one (1) year of SE at the GS 09 grade level. SE is as follows:
- Provided advice and/or guidance to various levels of personnel regarding administrative and technical matters related to IT programs and/or services.
- Configured, installed, repaired, and/or maintained computer networks; desktops; and mainframe operating systems.
- Diagnosed and resolved system problems by analyzing problems and issues.
- Worked with clients and customers to assess their needs; provided assistance; resolved problems; and provided quality products and services.
- Conveyed information clearly and concisely orally and in written format.
Applicants must meet the qualification requirements by the closing date of this announcement.
Education may be substituted for SE as follows:
GS 9: Applicants must have two (2) full years of progressively higher level graduate education OR master's degree OR equivalent graduate degree (such as LL.B or J.D.)
GS 11: Applicants must have three (3) full years of progressively higher education OR Ph.D OR equivalent doctoral degree.
All degrees must be from an accredited college or university.
Qualifying education must show major study (progressive course work leading to a major) in computer science, information science, information systems management, mathematics, statistics, operations research, or engineering; OR course work which required the development or adaptation of computer programs and systems and provided knowledge equivalent to a major in the computer field.
Education completed in foreign colleges or universities may be used to meet the above requirement provided you can show that the foreign education is comparable to that received in an accredited educational institution in the U.S.
This position is designated as "emergency". As an "emergency" employee, you may be expected to report to work during periods of adverse weather conditions or other types of emergency situations when it is announced that an "unscheduled leave policy" is in effect or that federal agencies are closed in your immediate vicinity.
Applicants must possess a valid driver's license for state of residence.
Work requires strenuous physical exertion such as climbing tall ladders or towers, lifting heavy objects in excess of fifty pounds, and crouching or crawling in small work areas.
HOW YOU WILL BE EVALUATED:
Your application will be evaluated and rated under the FBI's Candidate Rating Procedures. Your resume and supporting documentation will be used to determine whether you meet the job qualifications listed in this announcement. If you are basically qualified for this job, your resume and supporting documentation will be compared to your responses on the online assessment questionnaire. If you rate yourself higher than is supported by your application materials, your responses may be adjusted and/or you may be excluded from consideration for this job. Your application will then be placed in one of three categories: Best Qualified, Highly Qualified, or Qualified. Names of candidates in the best qualified category will be sent to the hiring official for employment consideration. Candidates within the best qualified category who are eligible for veteran preference will receive selection priority over non-veteran preference eligibles.
All applicants will be rated on the following Competencies:
- Technical Guidance
- Operating System Administration
- System Maintenance
- Customer Support
High self-assessment in the vacancy questions that is not supported by information in your resume, and/or supporting documents may eliminate you from best-qualified status or result in a lowered score.
Additional details on the application process can be found at the "How To Apply" section of this announcement. To preview questions please click here.