This Position Is No Longer Available


Department:Department Of Homeland Security

Agency:Citizenship and Immigration Services

Job Announcement Number:CIS-707907-D09

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.


$60,742.00 to $94,645.00 / Per Year


Monday, July 30, 2012 to Friday, August 10, 2012




Full Time - Permanent




Few vacancies in the following location(s):
Kendall, FL United States
Oakland Park, FL United States
Miami, FL United States
Hialeah, FL United States


DHS Employees with Competitive Status; OPM Interchange Agreement Eligibles; Surplus/Displaced Eligibles.


Do you desire to protect American interests and secure our Nation while building a meaningful and rewarding career? If so, the Department of Homeland Security (DHS) is calling. DHS components work collectively to prevent terrorism, secure borders, enforce and administer immigration laws, safeguard cyberspace and ensure resilience to disasters. The vitality and magnitude of this mission is achieved by a diverse workforce spanning hundreds of occupations. Make an impact; join DHS.

U.S. Citizenship and Immigration Services secures America's promise as a nation of immigrants by providing accurate and useful information to our customers, granting immigration and citizenship benefits, promoting an awareness and understanding of citizenship, and ensuring the integrity of our immigration system. Visit us at

Every day, our Operations Support Specialists provide a variety of management services essential to the direction and operation of USCIS; assist management in administering policies and procedures, and provide advice, guidance and instruction to managers, supervisors and employees concerning all administrative programs that include complex and sensitive issues.

This position of OPERATIONS SUPPORT SPECIALIST starts at a salary of $60,742.00 (GS-11 step 1), with promotion potential to $94,645.00 (GS-12 step 10).  Apply for this exciting opportunity to become a member of one of the following offices: 

District 09 Office, Miami, FL

Oakland Field Office, Oakland, FL

Hialeah Field Office, Hialeah, FL

Kendall Field Office, Kendall, FL

Miami Field Office, Miami, FL

within DHS US Citizenship and Immigration Services.


Who May Apply

Status Candidates which include:

  • Department of Homeland Security employees with competitive status.
  • Persons eligible under an the DHS Interchange Agreement (click here to view a list of covered agreements)
  • For definitions of terms found in this announcement, please click here


USCIS will not pay your relocation expenses.
This position is not in the bargaining unit.
This position is not considered "essential" for purposes of reporting to work when the facility might otherwise be closed.

Relocation expenses are authorized if you are assigned to the RAIO program and have been approved for rotation from an overseas assignment. Relocation expenses for employees assigned to an OCONUS location will be considered on a case-by-case basis.

Note: USCIS may fill one or more positions using this vacancy.


  • You must be a U.S. citizen or U.S. National to apply for this position
  • Successfully pass a background investigation including financial disclosure
  • You must pass drug screening
  • Meet relevant experience and/or education requirements.
  • Current Federal employees must meet Time-in-Grade requirements
  • You must submit resume and supporting documentation


The duties described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence, and limited complexity.


As an Operations Support Specialist, you will provide a variety of management services essential to the direction and operation of USCIS.   You may:

  • Implement, coordinate and monitor actions related to USCIS facilities by monitoring projects for building modifications, repairs and alterations and oversee the Occupational and Health and Safety and Workers Compensation programs to ensure compliance with regulations, policies and procedures.
  • Serve as the Local Security Officer. Handle matters related to employee, physical, contract, document information, and operations security and resolve conditions, issues or problems related to these security programs.
  • Plan, review, manage and monitor operational activities and requirements within allocated budget levels; oversee procurement activities, including preparation of requisitions and purchasing of goods and services, ensuring adherence to Federal Acquisition Regulations, other federal laws, rules and regulations, and USCIS guidelines and procedures and manage/update asset management systems; and perform required inventories within established schedules and policies.
  • Support the Human Resources functions by providing HR support to USCIS offices such as reviewing and advising management on candidate selection; preparing and processing through HR automated systems personnel actions related to hiring, promotions, reassignments, position classification, details and resignations, performance management, employee and labor relations, and training and employee development; and overseeing and assisting management in administering the Equal Employment Opportunity (EEO) program in accordance with federal laws, rules and regulations and USCIS policy and procedures.


GS-11:   You qualify at the GS-11 level if you possess one of the following:

  • One (1) year of specialized experience equivalent to the GS-9 grade level in the Federal government, with the skills needed to perform successfully the duties of the position.   Examples include: Coordinating and monitoring a variety of administrative projects (e.g., budget, personnel, travel, space and logistics); identifying and recommending solutions to a wide range of administrative problems; analyzing administrative data from a variety of sources to develop trends, patterns, profiles, estimates, and studies; preparing preliminary and finished reports and documents; and representing the office in dealings with vendors and personnel from administrative support organizations.   OR
  • You may substitute a doctoral degree (PhD or equivalent degree), or three full years of progressively higher-level graduate education leading to such a degree in any field, or L.L.M. (if related for experience) at the GS-11 grade level. Such education must have been obtained in an accredited college or university and demonstrate the knowledge, skills, and abilities necessary to do the work of this position. Check with your school to determine how many credit hours comprise three years of graduate study. If that information is not available, use 54 semester or 81 quarter hours.


GS-12 :   You qualify at the GS-12 level if you possess one (1) year of specialized experience equivalent to the GS-11 grade level in the Federal government, with the skills needed to perform successfully the duties of the position.   Examples include:

  • Applying (and modifying, if necessary) established practices to specific administrative problems which involve many variables.
  • Conducting independent evaluations of administrative functions and preparing study findings, recommendations, and reports.
  • Providing advice on a variety of administrative and management programs and procedures.
  • Making agreements and commitments at meetings and during telephone discussions, in accordance with previously received instructions.
  • Performing liaison functions with other organizations including effectively presenting an organization's needs and establishing harmonious working relations with various counterparts.

Combining Experience and Education: If you do not qualify based on experience or education alone, you may be able to qualify based on a combination of your experience and education. Follow the directions below in order to convert each to a percentage, and then add the percentages together to see if they total 100 percent. GS-11 grade level requires 12 months of qualifying experience. To determine your percentage of qualifying experience, you must divide your total number of months of qualifying experience by the required number of months of experience. For GS-11, divide the number of graduate semester hours by 18, graduate quarter hours by 27, or by the school's definition of one year of graduate study. Finally, add your percentages of education and experience. The two percentages must total at least 100 percent for you to qualify under the combination of experience and education.

The qualifications for this position must be met by 11:59pm (Eastern Time) on the closing date of this announcement (Friday, August 10, 2012).

Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service.  The Time-in-Grade requirement must be met by 11:59pm (Eastern Time) on the closing date of this announcement (Friday, August 10, 2012).


You will be evaluated for this position based upon information reflected in your resume.  Your resume must support your responses to the job specific assessment questionnaire, level of education claimed, experience, and/or training.  To remain in consideration for this position, please ensure your resume covers this requirement and that your application has been successfully submitted as part of your on-line application. 

Creation of this package includes completing the on-line assessment questionnaire, uploading your resume, and uploading any required supporting documents.

NOTE: Your resume and supporting documentation will be verified.  If you rated yourself higher than what is supported by your application material, you may be excluded from consideration for this job. Please follow all instructions carefully.  Errors or omissions may affect your rating or consideration for employment.

If you are found best qualified, you may be referred to the hiring manager for consideration and may be called for an interview.  To preview the job questionnaire, click here View Assessment Questions

Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) Eligibles:  If you have never worked for the Federal government, you are not CTAP/ICTAP eligible.  Information about ICTAP or CTAP eligibility can be found by clicking here to access OPM’s Career Transition Resources website.  To be considered well qualified under CTAP/ ICTAP, you must be rated at a minimum score of 85 for this position.  In addition, you must submit the supporting documents listed under the required documents section of this announcement.



DHS offers competitive salaries and an attractive benefits package, including:  health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays.  Other benefits may include:  flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers.  DHS is committed to employee development and offers a variety of employee training and developmental opportunities.  For more information, go to and select “benefits.”


Background Investigation: To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy.  To meet those standards, all selected applicants must undergo and successfully pass a background investigation for a  security clearance as a condition of placement into this position.  This may include (e.g. a review of financial issues such as delinquency in the payment of debts, child support and/or tax obligations, as well as certain criminal offenses and illegal use or possession of drugs.)


Special Hiring Authorities:  Veterans,  Peace Corps/VISTA volunteers, and people with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility and to understand the documentation that would be required with your application, click on the links above and contact the Servicing Human Resources Office listed at the bottom of this announcement.


USCIS uses E-Verify to confirm the employment eligibility of all newly hired employees.  To learn more about E-Verify, including your rights and responsibilities, please visit



Your application must be received by 11:59PM EST on Friday, August 10, 2012.  To begin your online application, click the Apply Online button and follow the prompts to register or sign into USAJOBS, take the online questionnaire, and submit the required documents.  See Required Documents section for more detail. 

We strongly encourage you to apply online.  If you can not apply online, you must contact the Human Resource office listed below at least one day prior to the closing date for instructions.  Applications will not be accepted by mail.

To Fax a Resume or Supporting Documents:

If you previously uploaded documents to this vacancy, please do not FAX the same documents. If you need to fax a part of your documentation:

  • Use the official FAX coversheet found here.
  • Make sure that you include the 8-character vacancy identification number: "MB707907”
  • Provide your SSN, name, and address in the blocks provided or we will not be able to associate your document(s) with the rest of your application.
  • Print your SSN and Name neatly using the exact name as the one used when you filled out the assessment questionnaire.
  • The fax number is 1-478-757-3144.


  • Your resumé
  • Are you qualifying based on education?  Submit a copy of your college transcript (unofficial is acceptable) or a list of coursework with hours completed.  Those with foreign education, click this link. 
  • Are you a current or former Federal employee?  Submit a copy of your most recent official SF-50 (no text version) or other official "Notification of Personnel Action" document that shows your appointment in the competitive service, your tenure and full performance level. SF-50B print screens from NFC are not official documents and are not acceptable. All current DHS employees can print their own SF-50's by accessing If you are a current CIS employee and need access information to eOPF, please contact For all other agencies please see your servicing Human Resources office.
  • Are you claiming special priority selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP)?  Submit:

    ·         a copy of your agency notice,

    ·         a copy of your most recent performance rating, and

    ·         a copy of your most recent SF-50, Notification of Personnel Action, noting your current position, grade level, and duty location.


Phone: (802)660-1144
Agency Information:
US Citizenship and Immigration Services
70 Kimball Avenue
South Burlington, VT


Once you submit your application, we will assess your experience and training, identify the best qualified applicants, and refer those applications to the hiring manager for further consideration and interviews. We will notify you by email after each of these steps has been completed. Your status will also be updated on USAJOBS throughout the process. To check your status, log on to your USAJOBS account, click on "Application Status," and then click "More Information." We expect to make a final job offer within 90 days after the deadline for applications. If you are selected, we will conduct a suitability/security background investigation.

For more information on applying for Federal employment, please click here. 

Control Number: 321838300
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