This Position Is No Longer Available

Job Title:PROGRAM ADMINISTRATOR

Department:Department of the Army

Agency:U.S. Army Research, Development and Engineering Command

Job Announcement Number:AM-11-XP-590381

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.

SALARY RANGE:

$42,209.00 to $54,875.00 / Per Year

OPEN PERIOD:

Wednesday, January 18, 2012 to Tuesday, January 24, 2012

SERIES & GRADE:

DE-0301-02

POSITION INFORMATION:

Full Time - Permanent

PROMOTION POTENTIAL:

02

DUTY LOCATIONS:

Few vacancies - Aberdeen Proving Ground, MD United States

WHO MAY APPLY:

United States Citizens

JOB SUMMARY:

Civilian employees serve a vital role in supporting the Army mission.   The Army integrates the talents and skills of it's military and civilian members to form a Total Army.

 

 

NOTE:  In order to view and/or print the entire announcement please scroll to the bottom of this page and click on "Print Preview"; then "Print".  Otherwise, you may miss important instructions on how to apply for this position.

 

Defense National Relocation Program (DNRP) costs are not authorized

Permanent Change of Station (PCS) costs are not authorized

 

The Full Performance Level: 02 

KEY REQUIREMENTS

  • U.S. Citizenship
  • Direct Deposit of Pay is Required
  • One year trial/probationary period may be required
  • Salary includes applicable locality pay or Local Market Supplement
  • Temporary Duty (TDY) travel is 25%
  • Must be able to obtain and maintain a Secret security clearance

DUTIES:

As a Program Administrator, you will plan, develop and execute programs in support of areas such as records management, OCONUS travel, internal controls, and other general administrative programs. Serve as macro government purchase card holder. Develop internal operating procedures and maintain statistical and narrative information on assigned programs.  Apply knowledge of laws, regulations, policies, principles, standards, techniques, and concepts of a program or project, and demonstrate analytical abilities and skills in executing methods, practices, and approaches to accomplish objectives. Assist in the development of resource documents and studies using historical data and monitoring an organization's resource allocations.

 

***This position is covered under an alternative personnel system known as the Science and Technology Reinvention Laboratory Management Demonstration Project at the United States Army Communications-Electronics Command, Research Development and Engineering Community. The Demonstration replaces GS grade levels with occupational families and pay bands. The salary range of the position being filled will not be decreased with the change to pay bands. This position, Program Administrator, DE-0301-02, incorporates former GS-05 step 1 through GS-11 step 10 grade levels and salary levels. Pay increases within the pay band will be accomplished through the Contribution-based Compensation and Appraisal System.


QUALIFICATIONS REQUIRED:

FOR THE GS-07 (Equivalent)  GRADE LEVEL

1 full year of graduate level education.

OR

Successful completion of a full 4-year course of study in any field leading to a bachelor's degree, in an accredited college or university which resulted in Superior Academic Achievement (SAA). S.A.A. is based on (1) class standing, (2) grade-point average, or (3) honor society membership. See OPM Operating Manual Qualification Standard for General Schedule Positions at www.opm.gov/qualifications .

OR

SPECIALIZED EXPERIENCE:  

Candidates must show in their resume that they possess one year of specialized experience equivalent to the GS-04 grade level in the Federal service that demonstrates experience in the evaluation, management, administration, or operation of records management program to include knowledge of electronic records management systems.

OR

Combinations of successfully completed post high school education and experience may be used to meet total qualification requirements for the grade level specified.

Foreign education must be evaluated for U.S. equivalency in order to be rated eligible for the position. Please include this information either in your resume or by furnishing a copy of your certificate in your application package.

Selectees must have completed the education/experience requirements by the time of appointment. If you anticipate completing the qualifying education within the next nine (9) months, your application will be accepted.

 

 


Education:

College Transcripts - NOTE:  If education is being used in lieu of, or in addition to experience, or to meet the basic requirements described in qualification requirements, a 'copy' of your transcripts must be provided at the time of application.  Official transcripts are not required at the time of application however, you may be asked to provide official transcripts for further verification at a later date.

Applicants please note:  Only degrees from an accredited college or university recognized by the Department of Education are acceptable to meet positive education requirements or to substitute education for experience. For additional information, please go to the Office of Personnel Management (OPM) and U.S. Department of Education websites at - http://www.opm.gov/qualifications and http://www.ed.gov/admins/finaid/accred/index.html

 

Foreign Education:  Foreign education must be evaluated for U.S. equivalency in order to be considered for this position. Please include this information in your resume. 

Requirements: 

To apply for this position you must provide a complete Application Package, which includes both of the following parts:

          1.  Your responses to the Assessment Questionnaire, and

          2.  Your resume and any other documents specified in the Required Documents section of this vacancy announcement.

Failure to provide complete application package may result in your not receiving consideration for this position.  Please follow specific 'How to Apply' instructions noted in this vacancy announcement. 

HOW YOU WILL BE EVALUATED:

Once the application process is complete, a review of your application will be made to ensure you meet the job requirements. To determine if you are qualified for this job, a review of your resume and supporting documentation will be made and compared against your responses to the occupational questionnaire. The numeric rating you receive is based on your responses to the questionnaire. The score is a measure of the degree to which your background matches the knowledge, skills and abilities required of this position. 

 

Basis for Rating (for Delegated Examining Announcements only): The experience described in your resume will be evaluated and screened for the Office of Personnel Management's basic qualification requirements, and the skills needed to perform the duties of this position as described in this vacancy announcement.  Resumes are rated using Categorical Rating procedures.  If you meet the minimum qualification requirements, based on your possession of job-related skills, your resume will be placed in one of three categories: Best Qualified, Highly Qualified, or Qualified.  Within these categories, applicants eligible for veteran's preference will receive selection priority over non-veterans.

 

VETERANS' PREFERENCE: In order to receive preference you must 1. Claim preference (item 14 in Application Manager) and 2. Submit qualifying documentation i.e., DD-214, VA letter, etc., with your application package.

 


BENEFITS:

The Federal government offers a number of exceptional benefits to its employees. The following Web addresses are provided for your reference to explore the major benefits offered to most Federal employees.

Flexible Spending Accounts - The Federal Flexible Spending Accounts Program (FSAFeds) allows you to pay for certain health and dependent care expenses with pre-tax dollars. For additional information visit: https://www.fsafeds.com/fsafeds/index.asp

Health Insurance - The Federal Employees Health Benefits Program offers over 100 optional plans. For additional information visit: http://www.opm.gov/insure/health/index.asp

Leave - Most Federal employees earn both annual and sick leave. For additional information visit: http://www.opm.gov/oca/leave/index.asp

Life Insurance - The Federal Employees' Group Life Insurance Program (FEGLI) offers: Basic Life Insurance plus three types of optional insurance, for additional information visit: http://www.opm.gov/insure/life/index.asp

Long Term Care Insurance - The Federal Long Term Care Insurance Program (FLTCIP) provides long term care insurance for Federal employees and their parents, parents-in-law, stepparents, spouses, and adult children. For additional information visit: http://www.ltcfeds.com/

Retirement Program - Almost all new employees are automatically covered by the Federal Employees Retirement System (FERS). FERS is a three-tiered retirement plan. The three tiers are: Social Security Benefits, Basic Benefit Plan, Thrift Savings Plan. For additional information visit: http://www.opm.gov/retire/index.asp

This link provides and overview of the benefits currently offered to Federal employees. http://www.usajobs.gov/EI/benefits.asp



OTHER INFORMATION:

1. If you are an eligible Interagency Career Transition Assistance Program (ICTAP) applicant you may apply for special selection over other candidates for this position . To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated at 85 or above on the rating criteria for this position. ICTAP eligibles must submit one of the following as proof of eligibility for the special selection priority: a separation notice; a "Notice of Personnel Action" (SF-50) documenting separation; an agency certification that you cannot be placed after injury compensation has been terminated; an OPM notification that your disability annuity has been terminated; OR a Military Department or National Guard Bureau notification that you are retired under 5 U.S.C. 8337(h) or 8456.

2. If you are a current career or career-conditional Federal employee or former Federal employee who has reinstatement eligibility, you must submit a copy of your latest SF-50 "Notification of Personnel Action" and/or a copy of the SF-50 that reflects career or career-conditional tenure, or you will not be considered under the merit promotion process. Also, you should submit your most recent performance appraisal.

3. If you are a veteran with preference eligibility and you are claiming 5-point veterans' preference, you must attach a copy of your DD-214 or other proof of eligibility. If you are claiming 10-point veterans' preference, you must attach an SF-15, "Application for 10-Point Veterans' Preference" plus the proof required by that form.

4. If you are a male applicant who was born after 12/31/59 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency.

5. You can apply for a non-competitive appointment if you meet the basic eligibility requirements and you are eligible for special appointment such as those authorized for the severely disabled; certain Vietnam era and disabled veterans; returned volunteers from the Peace Corps or Vista, etc. Please indicate the type of special appointment you are seeking, if any, on your application and follow all other instructions for applying shown in this announcement.

6. All qualification requirements must be met within 30 days after the closing date of this announcement. Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review in our office, in other Federal agency personnel offices, and on OPM's web site at http://www.opm.gov/qualifications .



HOW TO APPLY:

***********

  • It is your responsibility to insure that all application materials are RECEIVED by 11:59 p.m. Eastern Standard Time on the closing date of the announcement Tuesday, January 24, 2012, in order to be considered.  We cannot be responsible for incompatible software, illegible fax transmissions, interruptions in internet service, etc. 
  • You must submit a complete application package.  Failure to provide complete information may result in your not receiving consideration for this position.
  • You must submit your assessment questionnaire online (through Application Manager) or on OPM Form 1203-FX (faxed to 1-478-757-3144).  Do not send printouts of your Application Manager Questionnaire Answers.  If you fax your application and/or documentation, please keep a copy of your fax transmittal receipt for future verification, if necessary.
  • If you upload your documents using Application Manager, DO NOT FAX the same documents.  To verify that your uploaded documents have been processed, please wait one hour to ensure they have cleared the virus scan.  You can then verify that your uploaded documents are attached to your application by checking the "Details" tab of your Application Manager account (https://applicationmanager.gov ) for this vacancy announcement.  Your documents will display under the "Details" tab in the Document area. 
  • You will not be contacted for additional information.  DO NOT contact our office for verification of receipt or status reports - we do not provide this information.
  • Your application materials will not be returned.  Do not submit original documents that you may need in the future.
  • Your application must be completed on-line or faxed to 1-478-757-3144. This office does not accept applications by electronic mail (e-mail), regular mail, or in person. 

Option A:  Applying through Application Manager

To begin, choose one of these options:

1.  If your résumé is going to come from the USAJOBS Resume Builder, you begin the process by clicking the Apply Online button near the bottom of this page. Your résumé will be attached only to the Application Package you complete and Submit immediately after you click the Apply Online button for this job announcement, not to any Application Packages you may already have created.

2. 

 

To return to Application Manager at any time, use whichever one of the links  you used to begin as described above, or simply go to https://ApplicationManager.gov 

 

Option B:  Paper Qualifications Questionnaire

If it is not possible for you to use Application Manager, you can write your answers on paper.  Follow these steps:

1.  Print a copy of this job announcement so that you can read the questions offline.

2.  Obtain and print a copy of the OPM Form 1203-FX, which you will use to provide your answers. You can obtain the form at this URL http://www.opm.gov/Forms/pdf_fill/OPM1203fx.pdf or by calling USAJOBS by Phone at (703) 724-1850; after the introduction, press 1, and listen for instructions.

3.  You may submit the Form 1203-FX, resume, and any supporting documents by fax to 1-478-757-3144.

     Faxing Form 1203-FX, do not use a separate cover sheet. Simply make sure the Form 1203-FX is on top of any other documents you are faxing. If you are faxing any documents without the Form 1203-FX on top, always use the official cover sheet which is here -- http://staffing.opm.gov/pdf/usascover.pdf -- and be sure to fill it out completely and clearly.  Documents must be faxed to

     1-478-757-3144. Feed all documents into your fax machine top first so that we receive them right-side up.



REQUIRED DOCUMENTS:

Step 2

  • Resume
  • Transcripts
  • Veterans Preference documentation
  • Miscellaneous

Submitting Documents

 

If you upload your documents using Application Manager, DO NOT FAX the same documents. To verify uploaded documents have been processed, please wait one hour to ensure they have cleared the virus scan. You can verify that your uploaded documents are attached to your application by checking the Details tab of your Application Manager account https://applicationmanager.gov for this vacancy announcement. Your documents will display under the Details tab in the Document area.

 

Faxed documents will take 2-3 business days to process. To fax documents, you MUST use the special cover page. Print the pre-populated cover page on the upload documents screen of Application Manager. Or, you may click this link http://staffing.opm.gov/pdf/usascover.pdf to print a copy of the cover page. When faxing documents, follow the procedures outlined below.  

 

  • Include the 8-character Vacancy Identification Number 590381
  • Provide your Social Security Number and full name in the spaces provided or we will not be able to associate your document(s) with the rest of your application.
  • You may submit multiple documents for the same vacancy announcement using one cover page.
  • Fax your cover page and documents to 1-478-757-3144.

Faxed documents submitted with missing information will not be processed. The following will prevent your documents from being processed: 

 

  • Not using the special cover page mentioned above.
  • Missing, incomplete, or invalid Vacancy Identification Number
  • Missing or incomplete Social Security Number or name

Note: If you have documents in your Application Manager account from a previous vacancy announcement they can be opened, copied and saved then reused as an upload file for this vacancy. Uploading your documents will speed the processing of your application for this announcement.

Your resume, curriculum vitae, the Optional Application for Federal Employment (OF 612), or any other written format you choose to describe your job-related qualifications can be submitted electronically using the document upload process, fax, mail or by hand-deliver. Please be sure to include all of the following information in your resume:

To submit the documents requested follow the instructions below: Your resume, curriculum vitae, the Optional Application for Federal Employment (OF 612), or any other written format you choose to describe your job-related qualifications  can be submitted electronically using the document upload process, fax, mail or by hand-deliver. Please ensure that your resume contains your full name, address, phone and at least your last four digits of your social security number.

Note: Please be sure to include all of the following information in your resume:

Job Information:
-Vacancy Identification Number, title, grade and location for which you are applying.
Personal Information:
- Full name, mailing address (with zip code) and day/evening telephone numbers (with area code).
- Social Security Number. Giving your Social Security Number is voluntary. However, we cannot process your application without it.
- Country of Citizenship.
- If ever employed by the Federal Government, please show the highest Federal civilian grade held, job series, and dates of employment in grade.
Education:
- High School name, city, state and zip code, date of diploma or GED.
- Colleges and/or Universities attended, city, state and zip code.
- Major field(s) of study.
- Type and year of degree(s) received. If no degree received, show total credit hours received in semester or quarter hours.
Work Experience for each paid or non-paid position held related to the job for which you are applying (do not provide copies of job descriptions):
- Job title.
- Duties and accomplishments.
- Number of hours per week.
- Employer's name and address.
- Supervisor's name and phone number.
- Starting and ending dates of employment (month and year).
- Salary.
- Indicate if your current supervisor may be contacted.
Other Qualifications:
- Job-related training courses (title and year).
- Job-related skills (e.g., other languages, computer software/hardware, tools, machinery, typing speed, etc.)
- Job-related certificates and licenses.
- Job-related honors, awards, and special accomplishments. (e.g., publications, memberships in professional or honor societies, leadership activities, public speaking, performance awards, etc.) Do not send copies of documents unless specifically requested.

AGENCY CONTACT INFO:

Xochilt M. Perry
Phone: (410)306-1276
Email: XOCHILT.PERRY@US.ARMY.MIL
Agency Information:
DA NER DECOE
314 Johnson Street
Aberdeen Proving Ground, MD
21005-5283
USA

WHAT TO EXPECT NEXT:

Once the online questionnaire is received you will receive an acknowledgement email that your submission was successful. After a reveiw of your complete application is made you will be notified of your rating and or referral to the hiring official.  If further evaluation or  interviews are required you will be contacted.

Instructions for completing the OPM 1203-FX:

If you are applying to this announcement by completing the OPM 1203-FX form instead of using the Online Application method, please use the following step-by-step instructions as a guide to filling out the required questionnaire. You will need to print the vacancy announcement and refer to it as you answer the questions. You may omit any optional information; however, you must provide responses to all required questions. Be sure to double check your application before submission.

Social Security Number

Enter your Social Security Number in the space indicated. Providing your Social Security Number is voluntary, however we can not process your application without it.


Vacancy Identification Number

The Vacancy Identification Number is: 590381


1. Title of Job

PROGRAM ADMINISTRATOR


2. Biographic Data

All biographic information is required, except for your telephone number and the contact time.


3. E-Mail Address

4. Work Information

5. Employment Availability

If you are applying by the OPM Form 1203-FX, leave this section blank.

6. Citizenship

Are you a citizen of the United States?
7. Background Information

If you are applying by the OPM Form 1203-FX, leave this section blank.

8. Other Information

If you are applying by the OPM Form 1203-FX, leave this section blank.

9. Languages

If you are applying by the OPM Form 1203-FX, leave this section blank.

10. Lowest Grade

Enter the lowest grade level you will accept.


02

11. Miscellaneous Information

If you are applying by the OPM Form 1203-FX, leave this section blank.

12. Special Knowledge

If you are applying by the OPM Form 1203-FX, leave this section blank.

13. Test Location

If you are applying by the OPM Form 1203-FX, leave this section blank.

14. Veteran Preference Claim

15. Dates of Active Duty - Military Service

These dates are required if you have claimed Veterans' Preference unless you have claimed derived Preference (i.e., widows, spouse, etc.)
Please use this format: (mm/dd/yyyy)


16. Availability Date

If you are applying by the OPM Form 1203-FX, leave this section blank.

17. Service Computation Date

If you are applying by the OPM Form 1203-FX, leave this section blank.

18. Other Date Information

If you are applying by the OPM Form 1203-FX, leave this section blank.

19. Job Preference

If you are applying by the OPM Form 1203-FX, leave this section blank.

20. Occupational Specialties

Select/enter at least one occupational specialty. The specialty code for this position is:


001 Miscellaneous Administration and Programs

21. Geographic Availability

Select/enter at least one geographic location in which you are interested and will accept employment. The location code for this position is:


5507 Aberdeen Proving Ground, MD

22. Transition Assistance Plan

In this section indicate if you are a surplus or displaced Federal employee requesting special priority consideration under the Career Transition Assistance Plan (CTAP) or the Interagency Career Transition Assistance Plan (ICTAP).

Note: To receive consideration for CTAP or ICTAP, you must submit the necessary supporting documentation. Refer to the vacancy announcement for additional information and instructions.


23. Job Related Experience

Please insert the total number of years and months of your job related experience.


24. Personal Background Information

If you are applying by the OPM Form 1203-FX, leave this section blank.

25. Occupational/Assessment Questions:

OCCUPATIONAL QUESTIONS - Mark only 1 response for each question.

EDUCATIONAL BACKGROUND AND WORK EXPERIENCE
This section asks you to describe your educational background, your work, and other experiences in specific factors which relate to job performance. ALL QUESTIONS MUST BE ANSWERED. Record your answers in (Section 25).

1. From the descriptions below, select the letter that describes education or experience you have that demonstrates your ability to perform the work of this GS-5 position. If your highest level of education is not described below, choose the letter that describes experience or lower level education that you do have. Mark only 1 response.

A. I have completed a 4-year course of study leading to a bachelor's degree or I possess a bachelor's degree.
B. I have completed education beyond the bachelor's degree, e.g., graduate study, master's degree, LL.B., J.D., LL.M., Ph.D.
C. I have three years of experience that demonstrated the ability to analyze problems to identify significant factors, gather pertinent data, and recognize solutions; plan and organize work; and communicate effectively orally and in writing.
D. I have less than 4 years of post-high school education or a bachelor's degree and less than the experience described in "C," but I have a combination of education and the type of experience described in "C."
E. My education and/or experience is not reflected in any of the above statements.

2. From the descriptions below, select the letter that describes education or experience you have that demonstrates your ability to perform the work of this GS-7 position. If your highest level of education is not described below, choose the letter that describes experience or lower level education that you do have. Mark only 1 response.

A. I have a bachelor's degree and superior academic achievement.
B. I have one full year of graduate level study, or possess a master's or higher degree, e.g., LL.B, J.D., LL.M., Ph.D., in a field that provided the knowledge, skills, and abilities necessary to do the work. Such fields include business administration and public administration.
C. I have at least one year of work experience that provided me with the ability to apply analytical and evaluative methods and techniques.
D. I have less than the full amount of graduate education described in "B" and less than the amount of experience described in "C," but I have a combination of the type of education described in "B" and the type of experience described in "C."
E. My education and/or experience is not reflected in any of the above statements.

3. Please fill in "A" for this question.

A. A

4. Please fill in "A" for this question.

A. A

5. Please fill in "A" for this question.

A. A

The following questions ask you to describe your educational background, your work, and other experiences in specific areas which relate to successful job performance.You are to choose one answer to each question from among the alternatives presented. Then, record your answers in Section 25 on Form C beginning at (Item 6). Do not mark more than one answer for each question. Multiple answers will not be counted. Do not omit answers unless instructed to do so. Other omissions may decrease your score.

6. During high school (grades 9 - 12), I made the semester honor roll:

A. never
B. once or twice
C. three or four times
D. five or six times
E. seven or eight times

7. The high school grade I most often received was:

A. A
B. B
C. C
D. D or lower
E. I do not remember

IF YOU DID NOT ATTEND COLLEGE, PLEASE SKIP TO ITEM 9

8. The college grade I most often received was:

A. A
B. B
C. C
D. D or lower
E. I do not remember

9. In the past three years the number of different paying jobs I have held for more than two weeks is:

A. 7 or more
B. 5 - 6
C. 3 - 4
D. 1 - 2
E. none

10. I have been employed in work similar to that of the job covered by this examination:

A. never employed in a similar job
B. less than 1 year
C. 1 - 2 years
D. 3 - 4 years
E. over 5 years

11. In the past three years, my primary work experience has been in:

A. professional or administrative occupations
B. clerical or sales occupations
C. service occupations
D. trades or labor occupations
E. not employed in the past three years

12. On my present or most recent job, my supervisor rated me as:

A. outstanding
B. above average
C. average
D. below average
E. not employed or received no rating

13. In the past three years the number of jobs I have been fired from is:

A. 5 or more
B. 3 to 4
C. 2
D. 1
E. none

14. The number of civic or social organizations (which have regular meetings and a defined membership) that I belong to is:

A. none
B. 1
C. 2 or 3
D. 4 to 6
E. 7 or more

15. In organizations to which I belong, my participation is best described as:

A. do not belong to any organizations
B. not very active
C. a regular member but not an office holder
D. have held at least one important office
E. have held several important offices

16. My previous supervisors (or teachers if not previously employed) would most likely describe my basic math skills as:

A. superior
B. above average
C. average
D. below average
E. do not know

ACCOMPLISHMENTS
In this part you will respond to questions about experiences you have had that are related to the requirements of the job for which you are applying. Please answer YES or NO to each question. Begin marking your responses to the items for this part in Section 25 on Form C beginning at (Item 17). Fill in "A" for YES or "B" for NO.

Answer all questions to the best of your ability. Do not answer YES unless you can provide specific examples or documentation as proof that you have had this type of experience. You may be asked to provide such evidence or documentation at a later stage in the selection process.Your responses are subject to verification through background checks, job interviews, or any other information obtained during the application process. Any exaggeration of your experience or any attempt to conceal information can result in your being removed from a Federal job and in barring you from seeking Federal employment in the future.Use the following guidelines to answer these questions:
(1)Many questions refer to "work" experiences. The word "work" refers to all experiences gained through school, paid employment, military service, voluntary work, and through activities done for professional, charitable, church, community, social, or other organizations, unless otherwise stated.
(2)Some questions ask for experience in a specific type of setting. For example, if the question says "Have you done paid work that involved..." then only respond YES if your experience was gained in a paid job.
(3)Do not include personal or home-related experiences unless the question specifically mentions them.
(4)Some questions ask about customers or clients. Customers or clients include any individuals who used or received the products or services that you provided, including individuals inside or outside of your organization. Keep in mind that you may have worked with customers or clients in a variety of settings including those listed in guideline #1 above.
(5) Some questions ask you if you received a grade of B or above on schoolwork. If you were not graded on an A, B, C, D, F scale, use the equivalent of a B or above, that is, an above average grade, on the type of scale on which you were graded.

Remember to fill in "A" for YES or "B" for NO.

A- YES
B- NO

17. Have you successfully done work where your primary responsibility was to help others work out their problems (for example, worked as a therapist)?

18. Have you successfully taught a writing course or worked as a professional journalist, editor, or writer?

19. In college, did you have an overall undergraduate grade point average of 3.0 or higher on a 4.0 scale, belong to an honor society, or graduate with honors? (Answer NO to this question if you did not attend college.)

20. Have you written articles or similar types of work that have been included in a school newspaper, community newsletter, or similar type of publication?

21. Have you submitted articles or similar types of written work that were published in a local newspaper, nationally distributed newsletter, or similar type of publication?

22. Have you written a play, script, or novel that was sold, published, or produced?

23. Have you completed assignments on time and maintained an overall grade point average of 3.0 or higher on a 4.0 scale in post-high school courses while carrying a full course load?

24. Have you received a grade of B or above in school courses, taken since high school, that focused on skills required for teaching?

25. Have you successfully dealt with a disruption to regular operations in a way that allowed for completion of the work or continuation of a noncritical service?

26. Do you have a professional license or certificate issued by a state or other official or professional licensing board indicating your mastery of a specialized body of knowledge (for example, cosmetology, real estate, certified public accounting, etc.)?

27. Have you successfully coordinated work, school, and/or family responsibilities under especially difficult circumstances (for example, you and your spouse worked full time while raising young children, you went to school full time and worked more than 20 hours per week, you worked full time while caring for an elderly parent, etc.)?

28. Have you successfully reviewed and evaluated forms, applications, documents, or other information, not including contract proposals or bids, to make determinations (for example, to determine approval or denial of loans, eligibility for claims, etc.)?

29. Have you done work that regularly involved providing constructive feedback to others (for example, when grading class papers, when conducting on-the-job training or performance evaluations, etc.)?

30. Have you successfully completed a long-term project outside of work where you were solely responsible for doing the work (for example, completed a thesis, wrote a book that was published, prepared a horse for competition that won a ribbon, restored an antique car, etc.)?

31. Have you successfully done work that involved identifying the type of training needed by an individual or group?

32. Have you suggested or made changes to products or procedures that resulted in better meeting customer needs?

33. Have you successfully done work that involved writing technical or legal reports, or translating technical or other complex material into language that was more easily understood?

34. Have you taught a nonacademic skill to others on a voluntary basis (for example, taught camping to scouts, photography, cooking, waterskiing, etc.)?

35. Have you successfully done work that regularly involved interacting with people, other than your co-workers, from a foreign country or from different ethnic or cultural backgrounds?

36. Have you successfully done work that required extensive on-the-job training?

37. Have you successfully done work that regularly involved being on duty by yourself, or completing nonroutine assignments with minimal or no close supervision?

38. Have you successfully done work that regularly involved verifying the accuracy of information or the relevance of information to a problem or a situation (for example, investigative work)?

39. Have you performed home repairs that involved determining the specific problem, determining how to make the repair, and successfully completing the repair (for example, fixed a leaking faucet, re-shingled a roof, etc.)?

40. Have you successfully done work where one of your primary responsibilities was to solve customer problems (for example, provided support services for customers with software problems)?

41. Have you successfully done work that regularly involved interacting with or counseling people with special needs or problems (for example, hospital patients, psychiatric patients, prisoners, people who are elderly or disabled, etc.)?

42. Have you successfully done work where your primary responsibility involved interacting with current or potential customers or clients for the purpose of selling a product or service?

43. Have you received a grade of B or above in school courses, taken since high school, that emphasized problem solving (for example, logic, computer programming, etc.)?

44. Do you regularly monitor your progress toward achieving your career goals (for example, by initiating discussions about your career goals with your supervisor, employee counselor, mentor, etc.)?

45. In high school, did you have an overall grade point average of 3.0 or higher on a 4.0 scale, belong to an honor society, or graduate with honors?

46. Have you successfully done work that regularly involved planning, prioritizing, scheduling, and monitoring work for 10 or more people?

47. Have you successfully done work that regularly required you to lead or facilitate briefings, meetings, or conferences, or formally present technical or other complex information to others?

48. Have you successfully done work that frequently required you to present nontechnical information at briefings, meetings, conferences, or hearings?

49. Have you received a grade of B or above on oral presentations made for school courses, taken since high school, that did not focus on oral communication skills (for example, history, sociology, etc.), or for any oral presentations made for high school?

50. Have you successfully done work that regularly involved planning, prioritizing, and monitoring your own work?

51. Have you successfully taught self-management skills (for example, time management, goal setting, career development, etc.)?

52. Have you successfully determined space layouts or assignments for equipment, furniture, displays, etc.?

53. Have you done work that involved writing brochures, press releases, or speeches?

54. Have you developed a formal mechanism to learn more about a problem (for example, developed a survey, conducted interviews or focus groups, etc.)?

55. Have you designed or developed something, on your own initiative, to help you or other employees better complete assignments (for example, designed a training manual)?

56. Is your highest level of formal education some college, but no bachelor's degree, or completion of technical, trade, or business school training? (Answer NO to this question if you anticipate receiving a bachelor's degree within the next 9 months.)

57. Have you made decisions that turned an unprofitable business into a profit-making operation?

58. Have you successfully planned for and started a new business or opened a new store?

59. Have you received favorable feedback about your interpersonal skills when serving as a leader, instructor, or supervisor for academic, religious, community, sports, leisure, or work activities?

60. Have you successfully done work that regularly involved planning, prioritizing, scheduling, and monitoring work for fewer than 10 people?

61. Have you taught life skills to underprivileged or "at risk" individuals or, as a mentor, successfully taught job skills or career development techniques, such as networking, to others?

62. Have you successfully done work that involved making personnel decisions (for example, who to hire, promote, or discipline) or deciding how to allocate equipment, materials, staff, etc.?

63. Have you earned a degree in an area of study related to oral communication (for example, speech communication, broadcast journalism, etc.)? (Answer YES to this question if you anticipate receiving this degree within the next 9 months.)

64. Have you successfully taught a course that focused on interpersonal skills (for example, customer relations, counseling, etc.)?

65. Have you successfully done work where you were responsible for determining appropriate treatment or rehabilitation programs (for example, worked as a probation/parole officer, social worker, counselor, etc.)?

66. Have you successfully done work that involved deciding which supplies, equipment, or merchandise to purchase for a group or organization?

67. Have you received formal recognition for your ability to work well with others (for example, received a letter of recommendation or appreciation, an excellent performance appraisal rating, etc.)?

68. Have you successfully done work where your supervisor regularly relied on you to make decisions while he or she was in meetings or out of the office?

69. Have you successfully done work where your primary responsibility was to handle customers' problems or complaints, or where you were required to deal with customer complaints that could not be resolved by lower level employees?

70. Have you participated in training classes, workshops, or seminars outside of school that helped you improve your self-management skills (for example, time management, goal setting, career development, etc.)?

71. Have you successfully done work that required you to identify what a customer or client needs?

72. Have you worked on several major assignments or projects at the same time with minimal supervision and completed the work on time or ahead of schedule?

73. Have you successfully developed, updated, or enhanced materials for a training/educational program or class?

74. Have you successfully done work that regularly involved answering questions, gathering nonsensitive information, or providing assistance to others, either in person or by telephone?

75. Have you successfully solved problems that occurred because of a critical emergency or a disruption of a life-saving operation, with very few resources or guidelines (for example, solved problems related to a natural disaster, a power outage in a hospital, etc.)?

76. Have you successfully done work that regularly involved interacting with customers, clients, co-workers, or supervisors who were especially difficult to get along with?

77. Have you successfully done work that regularly involved interacting or coordinating with people outside of your immediate work group (for example, people from other offices, departments, organizations, etc.)?

78. Have you successfully owned or managed a business, or done paid work as a contractor or consultant, where business depended on establishing and maintaining good customer relations?

79. Have you participated in training classes, workshops, or seminars outside of school that improved your performance at work?

80. Have you successfully completed a small-scale project (lasting several days or weeks) on or ahead of schedule with minimal supervision?

81. Have you successfully done paid work that regularly involved troubleshooting and resolving problems with equipment or systems (for example, appliances, vehicles, machinery, computer or electrical systems, etc.)?

82. Have you successfully provided quality service to many different customers or clients with whom you interacted only briefly (for example, worked as a receptionist, bank teller, cashier, waiter/waitress, etc.)?

83. Have you learned a hobby or leisure activity well enough that others have paid you to do it?

84. Have you taken the initiative to learn new skills or acquire additional knowledge that improved your performance at work or school, or in leisure activities?

85. Have you successfully done work that regularly involved deciding how best to use the strengths of team members (for example, deciding who to assign to various projects, which player to put in each position, etc.)?

86. Have you owned and successfully managed your own profit-making business?

87. Have you received favorable feedback for oral presentations you have given to management or other officials, or to the public (for example, for speaking at religious services, performing in theatrical productions, etc.)?

88. Have you made presentations where you successfully persuaded someone to do something (for example, support a project, accept your recommendations, purchase a product or service, etc.)?

89. Have you identified and solved a problem with a procedure, product, or service that benefited the organization (for example, saved the organization time or money, increased sales, reduced errors, etc.)?

90. Have you received formal recognition for your oral communication skills (for example, received certification from Toastmasters International, won a speech contest or debate tournament, etc.)?

91. Have you been given additional responsibilities because of your ability to organize and complete your regular work more quickly than expected?

92. Have you successfully done work that regularly involved discussing sensitive information with others, or interviewing or surveying people, either in person or by telephone, to gather information they were reluctant to give?

93. Have you successfully done work that regularly involved discussing sensitive information with others, or interviewing or surveying people, either in person or by telephone, to gather information they were reluctant to give?

94. Have you devised a strategy to overcome a major setback that successfully enabled you to complete a project on time or within budget?

95. Have you coached others in routines, strategies, game plans, etc., needed for competition (for example, in gymnastics, chess, debate, basketball, etc.)?

96. Have you submitted articles or similar types of written work that were published in a professional, trade, or scholarly journal or in a nationally recognized newspaper or magazine?

97. Have you received a grade of B or above in school courses, taken since high school, with a strong emphasis on interpersonal skills (for example, customer relations, counseling, etc.)?

98. Have you successfully planned or monitored a large-scale project or program that involved several steps that were carried out over an extended period of time?

99. Have you successfully done work where you regularly completed routine work assignments with minimal supervision?

100. Have you received favorable feedback about your ability to provide oral instructions or on-the-job training to others, or about your ability to instruct or coach others in athletic, leisure, or community activities?

101. Have you successfully done work that regularly involved relaying messages to co-workers, or providing information or giving simple instructions to customers or the public, either in person or by telephone (for example, worked as a receptionist, dispatcher, etc.)?

102. Have you successfully planned activities for nonwork groups (for example, athletic teams, professional associations, church groups, etc.)?

103. Have you been requested to take on additional responsibilities because of your ability to manage your own work effectively?

104. Have you successfully written reports that presented facts, findings, logical conclusions, and persuasive arguments (for example, wrote a thesis, briefing papers, policy papers, complex research papers, etc.)?

105. Have you received formal recognition for providing good service to customers or clients (for example, received an award, a letter of commendation, an excellent performance appraisal rating, etc.)?

106. Have you formally taught, instructed, or trained others in educational or occupational settings and received favorable feedback about your ability to do so?

107. Have you successfully done work that constantly required you to work under difficult time constraints?

108. Have you successfully done work that regularly required you to determine resource requirements or monitor the use of resources (for example, staff, space, equipment, supplies, materials, etc.)?

109. Have you often been asked to proofread or edit the writing of others for content, punctuation, spelling, and grammar?

110. Have you successfully tutored someone in an academic subject or in study skills?

111. Have you participated in training classes, workshops, or seminars outside of school that helped you improve your customer service skills?

112. Have you successfully done work that only occasionally involved helping others work out their problems (for example, worked as a resident advisor in a dorm, camp counselor, etc.)?

113. Since high school, have you received a grade of B or above in writing courses (for example, composition, creative writing, journalism, etc.) or on essays, reports, or term papers written for school courses that were not focused on writing skills (for example, history, geography, psychology, etc.)?

114. Have you successfully provided quality service to people with special needs or problems (for example, worked in a hospital, halfway house, special education program, etc.)?

115. Have you successfully done work that regularly involved deciding how to handle disorderly people or situations?

116. Have you successfully remained polite and tactful while doing work where one of your primary responsibilities was to handle customer problems or complaints (for example, worked as a customer service representative)?

117. Since high school, have you received a grade of B or above in oral communication classes (for example, speech, public speaking, theater, etc.) or participated in activities that improved your oral communication skills (for example, training classes, workshops, seminars, debate team, speech club, etc.)?

118. Have you successfully done work that regularly involved conducting quality checks or following up with customers or clients to ensure satisfaction with a product or service?

119. Have you successfully done work that regularly involved informally providing oral explanations of technical information or other complex information, such as regulations, policies, or procedures?

120. Have you taught a nonacademic skill to others for pay (for example, horseback riding, playing a musical instrument, martial arts, first aid, etc.)?

121. Have you successfully done work that regularly required you to make quick decisions where the consequences were critical (for example, worked as a 911 operator, on an ambulance squad, etc.)?

122. Have you received formal recognition for your written work (for example, received an award, letter of commendation, excellent performance appraisal rating, etc.)?

123. Have you successfully done work that regularly involved determining appropriate products or services for customers or clients?

124. Have you used study or review techniques that helped you learn material more effectively?

125. Have you successfully done work that often required you to accommodate last minute requests from customers or clients or to provide quality service in situations where timeliness is critical (for example, worked as a courier or travel agent, worked in newspaper publishing, etc.)?

126. Have you received formal recognition for solving a work-related problem (for example, received an award, a letter of commendation, etc.)?

127. Have you successfully done work that required you to keep enough cash on hand or maintain an adequate stock of supplies, equipment, or merchandise?

128. Have you successfully done work that required you to interact with people at many levels in an organization?

129. Have you successfully done work that regularly required you to modify plans to accommodate unexpected assignments or to respond to changing workloads, priorities, or deadlines?

130. Have you successfully worked as an academic instructor (for example, school teacher, substitute teacher, student teacher, teaching assistant, professor, etc.)?

131. Have you successfully done work that regularly involved making decisions about disclosure of sensitive or confidential information?

132. Have you successfully completed a large-scale project (lasting several months or longer) on or ahead of schedule with minimal supervision?

133. Have you learned a hobby or leisure activity well enough that you have been asked to do it for others on a voluntary basis?

134. Have you successfully done work that regularly involved answering questions, demonstrating a product or service, or providing assistance to customers, clients, or the public?

135. Have you successfully done work that regularly involved composing letters or writing reports containing several short paragraphs, such as investigation reports, accident reports, performance evaluations, etc.?

136. Have you successfully completed an apprenticeship in a trade or craft?

137. Have you successfully learned a hobby or leisure activity requiring extensive study or use of complex directions (for example, constructing stereo or computer systems, building a car, making stained glass objects, etc.)?

138. Have you successfully done work that regularly involved listening carefully to others to understand a need, problem, or situation (for example, investigative work, counseling, etc.)?

139. Have you received a grade of B or above on essays or reports written for high school classes?

140. Have you broken a sales record or a similar record, regularly exceeded quotas or similar productivity standards, or received formal recognition for doing work that surpassed what was expected (for example, received a certificate of appreciation, bonus, etc.)?

141. Have you successfully remained friendly and polite while briefly interacting with many different clients or customers (for example, worked as a receptionist, bank teller, cashier, waiter/waitress, sales clerk, etc.)?

142. Have you successfully planned an event such as a conference, fund-raiser, etc.?

143. Have you provided formal work-related training to others (for example, provided formal orientation training or training in customer service, computer software applications, management skills, etc.)?

144. Have you successfully completed a highly structured, formal training program, not including an apprenticeship for a trade or craft, that required you to learn a complex body of information (for example, training for jobs in insurance, law enforcement, real estate, etc.)?

145. Have you provided formal training to others in a specialized area of knowledge outside of work or academic settings (for example, taught self-help classes, Sunday School, etc.)?

146. Have you written procedures or instructions that others have followed successfully (for example, instruction manuals, survey instructions, training materials, etc.)?

147. Have you successfully provided informal orientation training to new employees (for example, training on office protocol, how to operate office equipment, etc.)?

148. Have you taught yourself skills that improved your performance in school or at work (for example, taught yourself typing, computer skills, a foreign language, etc.)?

149. Have you successfully remained courteous and tactful while enforcing laws or policies or helping customers, clients, or members of the public who were hostile or upset, not including handling customer complaints (for example, worked in a crisis center, worked as a police officer, parole officer, park ranger, etc.)?

150. Have you successfully completed a complex research project that included collecting and analyzing information, and reporting conclusions or recommendations?

151. Have you successfully provided good customer service while constantly working under difficult time constraints (for example, worked in a fast-food restaurant, worked as a stockbroker, etc.)?

152. Have you successfully done work that involved reviewing various contract proposals or contract bids to determine which one to select?

153. Have you received formal recognition for your teaching skills (for example, received an award, letter of commendation, etc.)?

154. Is your highest level of formal education a bachelor's degree or higher? (Answer YES to this question if you anticipate receiving a bachelor's degree within the next 9 months.)

155. Have you successfully worked closely with a client over an extended period of time to complete a project or resolve a problem?

156. Have you successfully done work that only occasionally required you to present information at briefings, meetings, conferences, or hearings?


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