This Position Is No Longer Available

Job Title:Medical Support Assistant

Department:Department Of Veterans Affairs

Agency:Department of Veterans Affairs - Agency Wide

Job Announcement Number:JP-11-HRW-571746

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.


$35,306.00 to $45,894.00 / Per Year


Thursday, December 1, 2011 to Thursday, December 22, 2011




Full Time - Permanent


1 vacancy - Houston, TX United States


This vacancy is open to Current Permanent Michael E. DeBakey Employees ONLY (including permanent employees of the Veterans Canteen Service and the Houston National Cementary that are in a permanent status for at least 90 days.)


Internal Applicants please use the link below to access this vacancy online.

Vacancy Identification Number (VIN):   571746 

Our mission:  To fulfill President Lincoln's promise – "To care for him who shall have borne the battle,

and for his widow, and his orphan" – by serving and honoring the men and women who are America's Veterans.


Special Employment Consideration: VA encourages persons with disabilities to apply.


  • Subject to a background/suitability investigation.
  • You must submit a copy of your most recent SF 50.


The selected incumbent manages administrative functions associated with the Compensation and Pension (C&P) of the Office of the Chief of Staff; assist medical provider staff with administrative functions; gathers administrative information regarding patients for registration, means testing, release of information, and scheduling of patients for C&P examinations and other special examinations; exercises control and maintains continuing responsibility for projects, questions, or problems associated with determining eligibility, patient processing or scheduling activities; provides for the tracking and release of examination reports to the appropriate VA Regional Office (VARO); coordinates, scheduling patient appointments for all examinations required to assure completion of examinations to meet performance measure deadlines and quality standards; works closely with VA Regional Offices, Appeals Management Center, Board of Veteran Appeals, and veterans to provide needed information regarding the C&P and special exams programs; explains the C&P process to patients; programs and submits monthly and quarterly reports; maintains security of C-files sent from VA Regional Offices for use in preparing examination reports; conducts tracking of examinations according to exam type and dates to ensure processing in a timely manner; checks patients in and out and maintains responsibility for collecting, compiling and entering all required data at the time of check-in.


WORK SCHEDULE: 8:00 a.m. - 4:30 p.m.


Time-in-Grade Restriction - Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. The grade may have been in any occupation but must have been held in the Federal service.


QUALIFICATION REQUIREMENTS:  Skill of a fully qualified typist is required (40 wpm).   To qualify for consideration at the GS-5 level, the applicant must have at least 52 weeks of specialized experience equivalent to at least the GS-4 level or Four years of education above the high school level from an accredited business, secretarial or technical school, college or university may be substituted for specialized experience at the GS-5 level.  Applicants who wish to substitute education for the specialized experience must provide copies of transcript(s) to receive credit.


Specialized experience is experience which has equipped the applicant with the particular knowledge, skills and abilities to perform successfully the duties of the position, and which is typically in or related to the work of the position to be filled.  Such as clerical work requiring knowledge of civilian personnel terminology, coding, determining eligibility/entitlement for benefits, and service computation dates for leave and retirement purposes.


All qualification and time-in-grade requirements must be met by the closing date of this announcement.


 You will be rated on the following Knowledge, Skills, Abilities and Other characteristics (KSAOs) as part of the assessment questionnaire for this position:

Knowledge of navigating skill of Microsoft Office: Word, Excel, and PowerPoint; DHCP/VistA; CPRS; and the Internet/Intranet to aide in everyday work endeavors.

Knowledge of the MEDVAMC Compensation & Pension policies and procedures to include: AMIE, patient processing and scheduling, eligibility, and regional office benefits programs and processing.

Knowledge of and skill in scheduling, making appointments, and maintaining registries as they pertain to Agent Orange, Persian Gulf, and Ionizing Radiation.

Ability to function in an administrative capacity: reviewing correspondences and checking for accuracy in spelling and grammar, formatting documentation as appropriate, transcribing meeting minutes, communication using medical terminology, and proficient management of other office duties.

Ability to communicate in writing effectively with people of diverse backgrounds.

Ability to communicate orally effectively with people of diverse backgrounds.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at .

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC.  WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.  If your resume does not support your questionnaire answers, we will not allow credit for your response(s).

APPLICANTS PLEASE NOTE:   Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.)   Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.   Applicants can verify accreditation at the following website:   All education claimed by applicants will be verified by the appointing agency accordingly. *** If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. ***

You must submit a copy of your most recent SF 50 with your application package.


Your résumé and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.


Working for the Department of Veterans Affairs offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, holidays, life insurance, health benefits, and participation in the Federal Employees Retirement System. In addition to traditional "dollars and cents" benefits, we offer a range of benefits to help balance work and life.  For more information please visit us at


The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation and be found well-qualified (have a final rating of 90 or more before any Veterans preference points) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at .

Receiving Service Credit for Earning Annual (Vacation) Leave:  Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee.  VA may offer newly-appointed Federal employees credit for their job-related non-federal experience or active duty uniformed military service.  This credited service can be used in determining the rate at which they earn annual leave.

This job opportunity announcement may be used to fill additional vacancies.


To apply for this position, you must provide a complete application (See "Required Documents" section below).  The complete Application package must be submitted by 11:59 PM (EST) on Thursday, December 22, 2011.

To begin the process, click the Apply Online button at the bottom of this screen to create an account or log in to your existing USAJOBS account.  Be sure to upload the required documents before you submit your application.  Please ensure you click the Submit My Answers button at the end of the process.  Mailed/emailed applications will not be accepted.

Note: To change or update your application, simply reapply through My USAJOBS, before the closing date.  To check the status of your application, log into your USAJOBS account (, select Application Status and click on the more information link under the application status for this position.

If you cannot apply online:

  1. Click the following link to view and print the occupational questionnaire: View Occupational Questionnaire.
  2. Print this 1203FX form to provide your response to the occupational questionnaire:
  3. Fax the completed 1203FX form along with all supporting documents to (478)757-3144.  Your 1203FX form must be placed on top of all materials being faxed and will serve as a cover page for your fax transmission.
  4. Keep a copy of your fax receipt in case verification is needed.

To fax supporting documents you are unable to upload:

  1. Complete this cover page using the following Vacancy ID: 571746.  You must use this fax cover sheet in order for your documents to be matched with your online application.
  2. Fax your documents to (478)757-3144.


The following documents are required:

  • Résumé
  • Responses to the questionnaire.
  • Most recent copy of your SF 50.
  • Copy of your transcript if you are using education to qualify.
  • Evidence of your eligibility to apply for this vacancy (please see checklist).
  • Any other documents required by the checklist.


Human Resources
Phone: (713)794-7458
Agency Information:
Chief of Staff
2002 Holcombe
Houston, TX


After we receive your complete application package (including all required documents), your qualifications will be reviewed and assigned an initial rating.  We will also review your application to make sure that your résumé supports the answers given in the questionnaire. If your résumé does not support your questionnaire answers, we will adjust your rating accordingly. Based on your ranking or numerical score, you may be referred to the hiring manager for further consideration and possible interview. You will be notified when your rating is determined.

Control Number: 304237100
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